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At a Glance
Market Segments
Small-Business (81.3% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$10.00
$19.00 1 user per month billed annually
Gorgias
Star Rating
(538)4.6 out of 5
Market Segments
Small-Business (81.3% of reviews)
Entry-Level Pricing
$10.00
Free Trial is available
Browse all 5 pricing plansZendesk for Customer Service
Star Rating
(6,648)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite excels in its ticketing system, with a score of 9.0, making it a robust choice for managing customer inquiries. In contrast, Gorgias also performs well with a score of 9.1, but reviewers mention that its integration with e-commerce platforms like Shopify enhances the ticketing experience significantly.
- Reviewers mention that Gorgias shines in its AI capabilities, particularly with AI Text Generation and AI Text Summarization, scoring 9.7 in both areas. Users on G2 highlight that these features streamline responses and improve efficiency, whereas Zendesk's AI features lag behind with scores of 7.2 and 7.7 respectively.
- Users say that Gorgias offers a superior self-service experience, with a Knowledge Base score of 8.8 compared to Zendesk's 8.5. Reviewers appreciate Gorgias' user-friendly interface for creating searchable articles, which they find more intuitive than Zendesk's options.
- Reviewers mention that Zendesk's reporting capabilities, with a score of 8.3, provide valuable insights into customer interactions. However, Gorgias users report a more streamlined experience with its analytics features, scoring 8.5, which they find easier to navigate and interpret.
- Users on G2 highlight that Gorgias offers better integration options, scoring 8.8 compared to Zendesk's 8.4. Reviewers appreciate Gorgias' seamless connection with various e-commerce tools, which enhances their workflow and customer support processes.
- G2 users report that Zendesk's ease of setup, with a score of 7.9, can be a hurdle for new users, while Gorgias scores 8.9 in this area, making it a more accessible option for small businesses looking to implement a support system quickly.
Pricing
Entry-Level Pricing
Gorgias
Starter
$10.00
Includes 50 tickets/mo, +$0.40 for each extra ticket
- Unlimited users
- Facebook & Instagram integrations
- Live chat & chat campaigns
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Gorgias
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.9
401
8.6
5,110
Ease of Use
9.2
406
8.6
5,154
Ease of Setup
8.8
216
8.0
3,178
Ease of Admin
9.2
204
8.2
3,073
Quality of Support
9.2
387
8.4
4,788
Has the product been a good partner in doing business?
9.4
199
8.4
2,999
Product Direction (% positive)
8.9
360
8.0
4,764
Features by Category
Ticket and Case Management
9.0
181
8.8
2548
|
Verified
9.1
183
8.7
2563
|
Verified
8.9
181
8.5
2489
|
Verified
8.5
170
8.4
2334
|
Verified
8.3
132
8.2
1919
|
Verified
8.7
168
8.4
2395
|
Verified
9.0
171
8.6
2382
|
Verified
8.8
168
8.3
1850
|
Verified
Generative AI
7.4
7
7.6
381
7.4
7
7.6
383
Agentic AI - Help Desk
7.5
6
7.8
242
6.9
6
7.9
242
7.5
6
7.9
243
Communication Channels
8.9
147
8.5
2057
|
Verified
9.1
159
8.8
2304
|
Verified
8.8
150
8.4
1719
|
Verified
8.6
158
8.0
1424
|
Verified
8.2
91
8.0
1307
|
Verified
Platform
7.3
100
7.8
1386
|
Verified
8.5
130
8.0
1776
|
Verified
8.9
141
8.3
1946
|
Verified
8.7
140
8.2
1738
|
Verified
8.2
133
7.9
2338
|
Verified
8.3
137
8.0
2406
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
8.3
666
Not enough data
8.3
662
Not enough data
8.4
631
Reporting
Not enough data
8.3
589
Not enough data
7.9
562
Not enough data
8.2
643
Generative AI
Not enough data
7.3
178
Not enough data
7.2
177
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
467
Not enough data
8.1
464
Not enough data
8.3
448
Not enough data
8.1
447
Not enough data
8.1
355
Platform
Not enough data
8.6
469
Not enough data
8.3
466
Not enough data
8.3
462
Not enough data
8.2
462
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
453
Generative AI
Not enough data
8.1
112
Not enough data
8.2
111
Conversational Platform
Not enough data
8.1
857
Not enough data
8.3
714
Not enough data
8.2
682
Not enough data
8.2
747
Support Automation
Not enough data
8.1
712
Not enough data
8.3
755
Not enough data
8.4
709
Not enough data
8.0
786
Generative AI
Not enough data
7.8
202
Not enough data
7.8
201
Messaging Channels
Not enough data
7.6
77
Not enough data
9.0
170
Not enough data
8.3
93
Not enough data
8.5
100
Administration
Not enough data
8.2
107
Not enough data
8.9
155
Not enough data
8.2
110
Not enough data
8.4
143
Customer Support
8.3
6
8.1
81
7.8
6
7.5
76
8.9
6
8.0
83
Automation
8.9
6
8.0
82
8.9
6
8.2
82
8.9
6
8.1
83
Artificial Intelligence
8.9
6
7.8
82
8.9
6
7.7
81
7.8
6
7.7
83
Generative AI
8.5
14
Feature Not Available
8.6
14
7.9
207
7.6
14
Feature Not Available
Communication
8.9
169
8.6
950
|
Verified
8.6
182
8.5
964
|
Verified
8.5
124
8.1
720
8.6
122
8.5
737
|
Verified
8.6
96
8.0
520
Internal Use
8.5
130
8.0
1776
|
Verified
8.9
152
8.5
849
|
Verified
8.7
113
8.1
650
8.7
135
8.5
898
8.8
143
8.6
824
|
Verified
8.7
165
8.3
847
|
Verified
Generative AI
8.3
5
Feature Not Available
Self-Service Experience
8.6
161
8.5
1498
8.4
153
8.5
1435
8.3
118
8.0
1023
7.8
136
7.7
647
8.3
152
8.0
779
Self-Service Platform
8.5
148
8.3
827
8.4
171
8.2
840
7.9
141
7.7
657
8.8
173
8.2
805
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
7.7(won by 0.3)
13
7.4
76
7.8(won by 0.3)
13
7.5
77
Process
8.7(won by 0.3)
148
8.4
563
9.1(tied score)
177
9.1(tied score)
740
9.2(won by 0.3)
175
8.9
688
Channels
9.4(won by 0.4)
176
9.0
739
8.8(won by 0.4)
167
8.4
585
9.0(won by 0.3)
149
8.7
562
8.2(tied score)
91
8.2(tied score)
484
8.3(tied score)
94
8.3(tied score)
420
Insight
8.4(won by 0.3)
112
8.1
538
8.5(won by 0.2)
144
8.3
647
8.7(won by 0.2)
115
8.5
561
9.0(won by 0.3)
141
8.7
665
Generative AI
9.0
5
7.8
67
9.0
5
7.7
66
Conversational AI - Conversational Commerce Platforms
6.9
6
Not enough data
8.3
6
Not enough data
6.1
6
Not enough data
5.8
6
Not enough data
6.4
6
Not enough data
Platform integration - Conversational Commerce Platforms
9.3
5
Not enough data
9.0
5
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
7.2
6
Not enough data
6.4
6
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
69
Not enough data
8.1
70
Not enough data
8.3
70
Not enough data
8.3
68
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
69
Not enough data
8.4
69
Not enough data
8.3
69
Not enough data
8.5
69
Automation
Not enough data
8.6
69
Not enough data
8.6
70
Not enough data
7.9
69
Autonomy
Not enough data
8.2
69
Not enough data
8.4
68
Not enough data
8.3
69
Not enough data
8.3
70
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.3
7
Not enough data
9.0
7
Not enough data
9.4
6
Not enough data
9.8
7
Not enough data
8.8
7
Not enough data
8.7
5
Not enough data
9.0
7
Not enough data
8.3
7
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gorgias and Zendesk for Customer Service are categorized as Conversational Commerce Platforms, Conversational Support, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Gorgias is categorized as AI Sales Assistant and Conversational Marketing
Zendesk for Customer Service is categorized as Workforce Management, Chatbots, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Complaint Management, and Proactive Notification
Reviews
Reviewers' Company Size
Gorgias
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
21.2%
Apparel & Fashion
14.9%
Consumer Goods
11.8%
Food & Beverages
9.9%
Consumer Services
7.1%
Other
35.1%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
What does gorgias integrate with?
2 Comments
LL
My understanding is Gorgias can integrate with most apps as an HTTP connection (webhook) as long as there is an API capability. They also have a list of...Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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