Link copied to clipboard # Gorgias vs Zendesk for Customer Service Comparison - What are their main differences? Share [ Export ](/compare/gorgias/zendesk-for-customer-service/export.csv) GorgiasZendesk for Customer Service[+ Add Product](#) Pricing **Gorgias** Free Trial **$10.00** · Starter **Zendesk for Customer Service** Free Trial **$19.00** 1 user per month billed annually · Support Only (Team) **Pricing Insights** from reviews Time to Implement **Gorgias** 1 monthFaster Based on 8 responses **Zendesk for Customer Service** 2 months Based on 1118 responses Return on Investment **Gorgias** 12 months4 months sooner Based on 7 responses **Zendesk for Customer Service** 16 months Based on 843 responses Perceived Cost **Gorgias** $$$$$ **Zendesk for Customer Service** $$$$$ Average Discount **Gorgias** 9% **Zendesk for Customer Service** 10%1% more ![Gorgias](https://images.g2crowd.com/uploads/product/hd_favicon/f2ea93430628f5d7db1467087af9ec37/gorgias.svg "Gorgias") ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Gorgias** [ Ease of Use (28) ](https://www.g2.com/products/gorgias/reviews?filters%5Bsentiment_snippet%5D=1748454&qs=pros-and-cons#reviews)[ Integrations (24) ](https://www.g2.com/products/gorgias/reviews?filters%5Bsentiment_snippet%5D=1749556&qs=pros-and-cons#reviews)[ Learning Curve (8) ](https://www.g2.com/products/gorgias/reviews?filters%5Bsentiment_snippet%5D=1748880&qs=pros-and-cons#reviews)[ Expensive (7) ](https://www.g2.com/products/gorgias/reviews?filters%5Bsentiment_snippet%5D=1748685&qs=pros-and-cons#reviews) **Zendesk for Customer Service** [ Intuitive Interface (353) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=2522451&qs=pros-and-cons#reviews)[ Efficient Ticket Management (218) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=2523093&qs=pros-and-cons#reviews)[ Expensive As Teams Grow (126) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=2523978&qs=pros-and-cons#reviews)[ Steep Learning Curve (109) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=1640974&qs=pros-and-cons#reviews) Integrations **Gorgias** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0d4e9aa5d1fff7bc6a95891d892053fd/attentive.png "Product Avatar Image") Attentive ](https://www.g2.com/products/attentive/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_900fd85fb36df0de8c14b34ef64b603e/674265a9-c93c-4e64-926c-d153c71dd219.png "Product Avatar Image") Corso ](https://www.g2.com/products/corso/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ed95f1a2c931300123735667747234e6/digioh-digioh.png "Product Avatar Image") Digioh ](https://www.g2.com/products/digioh-digioh/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_71b3279994498356444c5ab8c8cb23ae/facebook.png "Product Avatar Image") Facebook ](https://www.g2.com/products/facebook/reviews)[ View all ](https://www.g2.com/products/gorgias/integrations) **Zendesk for Customer Service** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_134c91bb90489a69dad41d269f19787f/8x8-work.png "Product Avatar Image") 8x8 Work ](https://www.g2.com/products/8x8-work/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dad63cb7954c989da3523a03418e408b/ada-support-inc-ada.png "Product Avatar Image") Ada ](https://www.g2.com/products/ada-support-inc-ada/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7c291b02b4321fd24c2a3e962323b51/adapt-ideations.jpg "Product Avatar Image") Adapt Ideations ](https://www.g2.com/products/adapt-ideations/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image") Aircall ](https://www.g2.com/products/aircall/reviews)[ View all ](https://www.g2.com/products/zendesk-for-customer-service/integrations) Screenshots **Gorgias** ![Gorgias screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1439486/Frame-5.png) **Zendesk for Customer Service** ![Zendesk for Customer Service screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/118635/9.2-Agent-wraps-up-the-conversation--_5_.png) **Ratings** from reviews Meets Requirements **Gorgias** **8.9** /10 Based on 437 responses **Zendesk for Customer Service** **8.6** /10 Based on 5,264 responses Ease of Use **Gorgias** **9.1** /10 Based on 443 responses **Zendesk for Customer Service** **8.5** /10 Based on 5,549 responses Ease of Setup **Gorgias** **8.8** /10 Based on 253 responses **Zendesk for Customer Service** **8.0** /10 Based on 3,399 responses Ease of Admin **Gorgias** **9.2** /10 Based on 220 responses **Zendesk for Customer Service** **8.2** /10 Based on 3,193 responses Quality of Support **Gorgias** **9.1** /10 Based on 421 responses **Zendesk for Customer Service** **8.4** /10 Based on 5,093 responses Has the product been a good partner in doing business? **Gorgias** **9.3** /10 Based on 215 responses **Zendesk for Customer Service** **8.4** /10 Based on 3,116 responses Product Direction (% positive) **Gorgias** **8.9** /10 Based on 394 responses **Zendesk for Customer Service** **8.0** /10 Based on 4,909 responses **Features** ratings from reviews Help Desk **8.4** /10 Based on 253 responses **8.6** /10 Based on 3,879 responses Customer Service Automation **8.4** /10 Based on 8 responses **7.9** /10 Based on 121 responses Live Chat **8.6** /10 Based on 249 responses **8.3** /10 Based on 2,706 responses Customer Self-Service **8.3** /10 Based on 197 responses **8.2** /10 Based on 1,799 responses Social Customer Service **8.6** /10 Based on 187 responses **8.4** /10 Based on 843 responses AI Customer Support Agents Not enough data **8.3** /10 Based on 119 responses Complaint Management Not enough data **8.2** /10 Based on 897 responses Shared Inbox Not enough data **8.1** /10 Based on 425 responses Chatbots Not enough data **8.2** /10 Based on 614 responses Conversational Support Not enough data **8.1** /10 Based on 1,099 responses Proactive Notification Not enough data **8.4** /10 Based on 198 responses Digital Customer Service Platforms Not enough data **8.1** /10 Based on 80 responses Conversational Commerce Platforms **8.2** /10 Based on 41 responses Not enough data Workforce Management Not enough data **8.7** /10 Based on 28 responses User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 80.9% Mid-Market(51-1000 emp.) 18.2% Enterprise(\> 1000 emp.) 0.9% Small-Business(50 or fewer emp.) 80.9% Mid-Market(51-1000 emp.) 18.2% Enterprise(\> 1000 emp.) 0.9% Small-Business(50 or fewer emp.) 40.7% Mid-Market(51-1000 emp.) 45.9% Enterprise(\> 1000 emp.) 13.4% Small-Business(50 or fewer emp.) 40.7% Mid-Market(51-1000 emp.) 45.9% Enterprise(\> 1000 emp.) 13.4% **Reviewers' Industry** [![Gorgias](https://images.g2crowd.com/uploads/product/hd_favicon/f2ea93430628f5d7db1467087af9ec37/gorgias.svg "Gorgias")](https://www.g2.com/products/gorgias/reviews) Gorgias Retail 21.2% Apparel & Fashion 14.8% Consumer Goods 11.8% Food & Beverages 10.0% Consumer Services 6.6% Other 35.7% [![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")](https://www.g2.com/products/zendesk-for-customer-service/reviews) Zendesk for Customer Service Computer Software 14.1% Information Technology and Services 12.6% Financial Services 5.9% Retail 5.1% Consumer Services 4.4% Other 58.0% Alternatives **Gorgias Alternatives** ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") [ Tidio ](/products/tidio/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Gladly](https://images.g2crowd.com/uploads/product/hd_favicon/8aaa2b1ae4369fe350abc7ddca7d7028/gladly.svg "Gladly") [ Gladly ](/products/gladly/reviews) **Zendesk for Customer Service Alternatives** ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail") [ Hiver in Gmail ](/products/hiver-in-gmail/reviews) ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") [ Front ](/products/front/reviews) ## Gorgias vs Zendesk for Customer Service FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Zendesk for Customer Service vs Gorgias? Gorgias stands out for higher reviewer satisfaction on ease of use, setup, and support, while Zendesk for Customer Service is more established with a larger review base and mid-market focus. | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | [Gorgias](https://www.g2.com/products/gorgias/reviews) | | --- | --- | | 4.3/5 (7,034 reviews) | 4.6/5 (568 reviews) | | Mid-Market | Small-Business | | 8.0 | 8.8 | | 8.4 | 9.1 | | Ease of Use (526 all-time mentions) | Integrations (24 all-time mentions) | ### How do the pricing models of Zendesk for Customer Service and Gorgias compare? Gorgias is rated as the stronger value on price and cost satisfaction, with reviewers expressing higher satisfaction than Zendesk for Customer Service. - **Zendesk for Customer Service:** In recent reviews, several buyers cite the platform as expensive, especially for small teams, and mention that advanced features often require higher-tier plans. - **Gorgias:** Reviewers note that while Gorgias can become costly as ticket volume increases, it is considered more affordable than Zendesk and offers strong value for ecommerce-focused teams. - **Switching-reason:** Multiple reviewers mention switching from Zendesk to Gorgias for better value and more predictable costs as their support needs scaled. ### What are the best alternatives to Zendesk for Customer Service and Gorgias? The top 3 alternatives to Zendesk for Customer Service and Gorgias are Hiver in Gmail, Fin, and Front. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7,034 reviews) | Mid-Market | Pricing can become expensive as you add advanced features | Ease of Use (526 all-time mentions) | | [Gorgias](https://www.g2.com/products/gorgias/reviews) | 4.6/5 (568 reviews) | Small-Business | Ticket-based pricing can scale up quickly with volume | Integrations (24 all-time mentions) | | [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) | 4.6/5 (1,283 reviews) | Small-Business | — | Easy to use within Gmail | | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5 (3,901 reviews) | Small-Business | — | Automation and AI capabilities | | [Front](https://www.g2.com/products/front/reviews) | 4.7/5 (2,507 reviews) | Small-Business | — | Collaboration and shared inbox features | ### Which Help Desk features should I prioritize when comparing Zendesk for Customer Service and Gorgias? Buyers comparing Zendesk for Customer Service and Gorgias should prioritize ease of use, integrations, automation, ticket management, and support quality. - **Ease of Use:** Zendesk for Customer Service (8.6), Gorgias (9.1); 526 all-time mentions for Zendesk, 28 for Gorgias. - **Integrations:** Zendesk for Customer Service (Asana, 4 all-time mentions); Gorgias (Shopify, 140 all-time mentions; Klaviyo, 7; Aircall, 4). - **Automation:** Zendesk for Customer Service (automation cited in recent reviews); Gorgias (automation, 13 all-time mentions). - **Ticket Management:** Zendesk for Customer Service (case management, 176 all-time mentions); Gorgias (case management, 6 all-time mentions). - **Support Quality:** Zendesk for Customer Service (8.4), Gorgias (9.1). ### What are the pros and cons of Zendesk for Customer Service vs Gorgias? Zendesk for Customer Service is strongest for its ease of use and robust ticket management, while Gorgias excels in integrations and automation for ecommerce. - **Zendesk for Customer Service strengths:** Ease of use (526 all-time mentions), intuitive interface (203), strong case management (176), knowledge base (97), and implementation ease (88). - **Zendesk for Customer Service trade-offs:** Limited customization (159 all-time mentions), complexity in advanced setup, and higher cost for advanced features. - **Gorgias strengths:** Integrations (24 all-time mentions), especially with Shopify (140), automation (13), efficiency (16), and easy setup (8). - **Gorgias trade-offs:** Learning curve (8 all-time mentions), ticket-based pricing can become expensive, and some reviewers cite missing features or reporting limitations. ### Is Zendesk for Customer Service or Gorgias better for small businesses? Gorgias is the better fit for small businesses, with a small-business segment focus and higher satisfaction among small-business reviewers. - **Zendesk for Customer Service:** Largest segment is mid-market; small-business reviewers note the platform can be expensive and complex for smaller teams. - **Gorgias:** Largest segment is small-business; reviewers highlight its affordability, ease of use, and integrations tailored for small ecommerce teams. ### Which Help Desk platform has better integrations? Gorgias is favored for integrations, especially with ecommerce platforms, while Zendesk for Customer Service is cited for broader business tool connections. - **Zendesk for Customer Service:** Asana integration mentioned in recent reviews, with 4 all-time mentions. - **Gorgias:** Shopify integration cited in 140 all-time reviews, Klaviyo in 7, and Aircall in 4; reviewers consistently highlight the depth of Shopify integration as a key differentiator. ### How do Zendesk for Customer Service and Gorgias compare on customer support? Gorgias leads Zendesk for Customer Service on Quality of Support by 0.7 points, a material difference in reviewer satisfaction. - **Zendesk for Customer Service:** Quality of Support score is 8.4; reviewers describe support as generally responsive but note delays and complexity for advanced issues. - **Gorgias:** Quality of Support score is 9.1; reviewers consistently praise the responsiveness and helpfulness of the support team, especially for onboarding and ongoing questions. ### Which is easier to implement, Zendesk for Customer Service or Gorgias? Gorgias is rated higher for Ease of Setup by 0.8 points, a material advantage over Zendesk for Customer Service. - **Zendesk for Customer Service:** Ease of Setup score is 8.0; reviewers mention a learning curve and complexity in configuring advanced workflows, though basic setup is described as straightforward. - **Gorgias:** Ease of Setup score is 8.8; reviewers highlight quick onboarding, intuitive setup, and minimal training required for new agents. ### Which product has better Tickets? Gorgias is rated higher for Tickets, with reviewers citing automation and efficiency gains, while Zendesk for Customer Service is noted for robust ticket management and customization. - **Zendesk for Customer Service:** Case management (176 all-time mentions), macros, and advanced ticket workflows are frequently cited as strengths. - **Gorgias:** Automation features (13 all-time mentions), macros (11), and Shopify-linked ticketing (140 all-time mentions) are highlighted for reducing manual work and improving response times.