Compare Gorgias and Zendesk for Customer Service 
Featured Products
At a Glance
Market Segments
Small-Business (81.6% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$10.00
$19.00 1 user per month billed annually
Gorgias
Star Rating
(541)4.6 out of 5
Market Segments
Small-Business (81.6% of reviews)
Pros & Cons
Entry-Level Pricing
$10.00
Free Trial is available
Browse all 5 pricing plansZendesk for Customer Service
Star Rating
(6,695)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Gorgias. Users appreciate its user-friendly interface and seamless navigation, which allows them to easily manage customer interactions across various channels.
- According to verified reviews, Gorgias shines in its automation capabilities and integrations, making it easy for users to streamline their customer service workflows. Reviewers highlight how the platform helps keep everything organized, allowing teams to manage support tickets efficiently without switching between multiple tools.
- Users say that Zendesk's robust ticketing system is a standout feature, enabling agents to create, assign, and resolve support tickets effectively. This capability is particularly praised for enhancing customer engagement through a unified platform that includes social media and live chat functionalities.
- Reviewers mention that while Gorgias offers a smooth initial setup process, Zendesk's implementation is also well-received, with users noting the intuitive onboarding wizard that helps new users get started quickly.
- G2 reviewers highlight that Gorgias has a strong focus on small businesses, which is reflected in its pricing and features tailored for that market segment. However, Zendesk's broader appeal to mid-market companies provides a more comprehensive solution for larger teams needing advanced functionalities.
- According to recent user feedback, both platforms have their strengths in customer support quality, but Gorgias users rate their support experience higher. They appreciate the quick response times and helpfulness of the support team, which contributes to a more positive overall experience.
Pricing
Entry-Level Pricing
Gorgias
Starter
$10.00
Includes 50 tickets/mo, +$0.40 for each extra ticket
- Unlimited users
- Facebook & Instagram integrations
- Live chat & chat campaigns
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Gorgias
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.9
403
8.6
5,148
Ease of Use
9.2
408
8.6
5,192
Ease of Setup
8.8
218
8.0
3,213
Ease of Admin
9.2
206
8.2
3,088
Quality of Support
9.2
388
8.4
4,826
Has the product been a good partner in doing business?
9.3
201
8.4
3,013
Product Direction (% positive)
8.9
362
8.0
4,800
Features by Category
Ticket and Case Management
9.0
181
8.8
2562
|
Verified
9.1
183
8.7
2581
|
Verified
8.9
181
8.5
2505
|
Verified
8.5
170
8.4
2346
|
Verified
8.3
132
8.2
1923
|
Verified
8.7
168
8.4
2403
|
Verified
9.0
171
8.6
2395
|
Verified
8.8
168
8.3
1860
|
Verified
Generative AI
7.4
7
7.6
384
7.4
7
7.6
384
Agentic AI - Help Desk
7.5
6
7.8
246
6.9
6
7.9
244
7.5
6
7.9
245
Communication Channels
8.9
147
8.5
2062
|
Verified
9.1
159
8.8
2314
|
Verified
8.8
150
8.4
1733
|
Verified
8.6
158
8.0
1432
|
Verified
8.2
91
8.0
1315
|
Verified
Platform
7.3
100
7.8
1389
|
Verified
8.5
130
8.0
1777
|
Verified
8.9
141
8.3
1949
|
Verified
8.7
140
8.2
1741
|
Verified
8.2
133
7.9
2342
|
Verified
8.3
137
8.0
2407
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
8.3
667
Not enough data
8.3
664
Not enough data
8.4
635
Reporting
Not enough data
8.3
590
Not enough data
7.9
564
Not enough data
8.2
645
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Responses
Not enough data
8.3
63
Not enough data
8.6
69
Not enough data
8.2
69
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.6
27
Not enough data
7.7
27
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
472
Not enough data
8.3
469
Not enough data
8.3
464
Not enough data
8.2
466
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
455
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Conversational Platform
Not enough data
8.1
860
Not enough data
8.3
717
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
8.0
5
8.1
83
7.3
5
7.6
77
8.7
5
8.1
85
Automation
8.9
6
8.1
86
8.9
6
8.2
84
8.7
5
8.1
84
Artificial Intelligence
8.9
6
7.8
83
8.7
5
7.7
82
7.3
5
7.7
85
Generative AI
8.5
14
Feature Not Available
8.6
14
7.9
206
7.6
14
Feature Not Available
Communication
8.9
169
8.6
950
|
Verified
8.6
182
8.5
964
|
Verified
8.5
124
8.1
720
8.6
122
8.5
737
|
Verified
8.6
96
8.0
520
Internal Use
8.5
130
8.0
1777
|
Verified
8.9
152
8.5
848
|
Verified
8.7
113
8.1
650
8.7
135
8.5
897
8.8
143
8.6
823
|
Verified
8.7
165
8.3
847
|
Verified
Generative AI
8.3
5
Feature Not Available
Self-Service Experience
8.6
161
8.5
1499
8.4
153
8.5
1436
8.3
118
8.0
1023
7.8
136
7.7
647
8.3
152
8.0
779
Self-Service Platform
8.5
148
8.2
827
8.4
171
8.2
841
7.9
141
7.7
658
8.8
173
8.2
805
Agentic AI - Customer Self-Service
Not enough data
8.3
62
Not enough data
8.3
62
Not enough data
8.2
63
Not enough data
8.6
62
Not enough data
8.6
60
Not enough data
8.2
62
Not enough data
8.1
62
Generative AI
7.7(won by 0.3)
13
7.4
76
7.8(won by 0.3)
13
7.5
77
Process
8.7(won by 0.3)
148
8.4
563
9.1(tied score)
177
9.1(tied score)
742
9.2(won by 0.3)
175
8.9
690
Channels
9.4(won by 0.4)
176
9.0
741
8.8(won by 0.4)
167
8.4
586
9.0(won by 0.3)
149
8.7
564
8.2(tied score)
91
8.2(tied score)
485
8.3(tied score)
94
8.3(tied score)
421
Insight
8.4(won by 0.3)
112
8.1
539
8.5(won by 0.2)
144
8.3
647
8.7(won by 0.2)
115
8.5
561
9.0(won by 0.3)
141
8.7
666
Generative AI
9.0
5
7.8
67
9.0
5
7.7
66
Conversational AI - Conversational Commerce Platforms
6.3
5
Not enough data
8.0
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.7
5
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
6.3
5
Not enough data
6.7
7
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
6.7
5
Not enough data
5.7
5
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.1
70
Not enough data
8.3
70
Not enough data
8.3
68
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
69
Automation
Not enough data
8.6
71
Not enough data
8.6
71
Not enough data
7.9
69
Autonomy
Not enough data
8.2
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
10
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
9
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gorgias and Zendesk for Customer Service are categorized as Customer Service Automation, Digital Customer Service Platforms, Conversational Support, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, AI Customer Support Agents, and Conversational Commerce Platforms
Unique Categories
Gorgias is categorized as AI Sales Assistant and Conversational Marketing
Zendesk for Customer Service is categorized as Workforce Management, Chatbots, Shared Inbox, AI Agents For Business Operations, Complaint Management, and Proactive Notification
Reviews
Reviewers' Company Size
Gorgias
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
21.3%
Apparel & Fashion
15.0%
Consumer Goods
11.8%
Food & Beverages
10.1%
Consumer Services
7.0%
Other
34.8%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.9%
Consumer Services
4.4%
Other
58.1%
Discussions
What does gorgias integrate with?
2 Comments
LL
My understanding is Gorgias can integrate with most apps as an HTTP connection (webhook) as long as there is an API capability. They also have a list of...Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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