Compare Gainsight Customer Success and Survicate
Featured Products
At a Glance
Market Segments
Mid-Market (57.8% of reviews)
Small-Business (46.1% of reviews)
Entry-Level Pricing
No pricing available
Free
Gainsight Customer Success
Star Rating
(1,687)4.5 out of 5
Market Segments
Mid-Market (57.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Gainsight Customer Success
Survicate
Star Rating
(206)4.6 out of 5
Market Segments
Small-Business (46.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gainsight Customer Success excels in providing a comprehensive view of customer metrics, with features like Gainsight Dashboards that allow users to track NPS and health scores effectively. This integration with Salesforce CRM is particularly praised for enhancing daily workflows.
- Users say that Survicate stands out for its ease of use, especially when it comes to building surveys. The drag-and-drop functionality and real-time feedback capabilities make it a favorite among those looking to quickly gather customer insights without a steep learning curve.
- Reviewers mention that while Gainsight offers advanced features, some users find the setup process to be more challenging compared to Survicate, which is noted for its quick implementation and user-friendly onboarding experience.
- According to verified reviews, Survicate's customer support receives high marks, with users appreciating the availability of templates and assistance during the survey creation process. This level of support contributes to a smoother experience for small businesses.
- G2 reviewers highlight that Gainsight's robust analytics tools are beneficial for mid-market companies, providing deep insights that help in strategic decision-making. However, some users feel that the complexity of these features can be overwhelming for smaller teams.
- Users report that both platforms have their strengths, but Gainsight's overall user satisfaction is higher, reflecting its ability to meet the needs of larger organizations, while Survicate's simplicity and focus on feedback collection make it ideal for small businesses looking for straightforward solutions.
Pricing
Entry-Level Pricing
Gainsight Customer Success
No pricing availableSurvicate
Free
Free
For beginners just starting to collect feedback. No strings attached.
- Collect feedback across email, link, and web
- Create a survey with AI or templates
- Display survey logic
Free Trial
Gainsight Customer Success
No trial information availableSurvicate
Free Trial is available
Ratings
Meets Requirements
8.6
1,362
8.9
161
Ease of Use
8.0
1,396
9.3
165
Ease of Setup
6.7
722
9.1
112
Ease of Admin
6.9
640
9.0
91
Quality of Support
8.6
1,163
9.4
158
Has the product been a good partner in doing business?
9.0
650
9.3
89
Product Direction (% positive)
9.2
1,360
9.2
152
Features by Category
Customer Information
8.6
1115
|
Verified
Not enough data
8.5
1067
|
Verified
Not enough data
8.4
1060
|
Verified
Not enough data
8.2
1063
|
Verified
Not enough data
8.1
932
|
Verified
Not enough data
7.9
912
|
Verified
Not enough data
8.0
943
|
Verified
Not enough data
Predictions
8.0
949
|
Verified
Not enough data
7.4
832
|
Verified
Not enough data
8.1
903
|
Verified
Not enough data
6.9
660
|
Verified
Not enough data
Platform
8.3
1112
|
Verified
Not enough data
7.9
978
|
Verified
Not enough data
7.8
980
|
Verified
Not enough data
8.1
981
|
Verified
Not enough data
8.1
1028
|
Verified
Not enough data
8.1
1021
|
Verified
Not enough data
8.6
1026
|
Verified
Not enough data
8.6
933
|
Verified
Not enough data
8.4
1051
|
Verified
Not enough data
8.4
1018
|
Verified
Not enough data
Generative AI
7.0
295
Not enough data
7.2
297
Not enough data
Agentic AI - Customer Success
7.6
13
Not enough data
7.5
12
Not enough data
8.7
13
Not enough data
8.1
12
Not enough data
8.1
12
Not enough data
User Response Methods
Not enough data
9.4
54
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
44
|
Verified
Participant Selection
Not enough data
8.7
35
|
Verified
Not enough data
6.9
25
Not enough data
8.3
36
|
Verified
Not enough data
Feature Not Available
Insights
Not enough data
8.5
47
|
Verified
Not enough data
8.2
37
|
Verified
Not enough data
8.2
34
|
Verified
Generative AI
Not enough data
5.7
12
Sales Team
7.8
108
Not enough data
Feature Not Available
Not enough data
7.9
145
Not enough data
Intelligence
7.8
129
Not enough data
6.8
115
Not enough data
7.6
108
Not enough data
Mapping
7.5
117
Not enough data
8.1
129
Not enough data
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice
Not enough data
Not enough data
Not enough data
Not enough data
Transcription
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Editing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Transcription
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.8
173
9.2
10
8.6
150
8.7
10
7.9
123
9.0
10
6.8
111
7.4
9
Customization
8.1
144
8.0
9
7.7
104
8.1
9
7.6
102
7.8
9
7.6
97
8.1
8
Generative AI
7.0
47
Not enough data
7.2
49
7.8
6
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
7.0
9
Not enough data
7.6
9
Not enough data
8.3
9
Feedback Analysis
Not enough data
7.0
9
Not enough data
6.9
9
Not enough data
8.9
9
Feedback Sources
Not enough data
9.4
8
Not enough data
9.0
10
Not enough data
7.9
8
Not enough data
8.5
8
Generative AI
Not enough data
7.1
8
Not enough data
7.4
7
Survey Management
Not enough data
9.2
75
Not enough data
8.8
73
Not enough data
8.6
68
Not enough data
8.8
72
Survey Customization
Not enough data
8.8
71
Not enough data
8.7
67
Not enough data
7.8
57
Not enough data
8.4
50
Survey Insights
Not enough data
8.3
76
Not enough data
8.1
54
Not enough data
8.8
65
Not enough data
8.3
63
Agentic AI - Survey
Not enough data
7.0
9
Not enough data
7.0
9
Not enough data
6.9
9
Platform
9.2
19
Not enough data
10.0
9
Not enough data
9.4
18
Not enough data
Predictions
8.9
16
Not enough data
8.8
19
Not enough data
8.6
15
Not enough data
9.3
18
Not enough data
8.9
16
Not enough data
9.3
18
Not enough data
Generative AI
6.2
7
Not enough data
8.3
7
Not enough data
Categories
Categories
Shared Categories
Gainsight Customer Success and Survicate are categorized as Experience Management
Unique Categories
Gainsight Customer Success is categorized as Customer Revenue Optimization, Customer Success, and Proactive Customer Retention
Reviews
Reviewers' Company Size
Gainsight Customer Success
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Survicate
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
38.7%
Information Technology and Services
19.9%
Marketing and Advertising
4.3%
Telecommunications
3.6%
Computer & Network Security
3.5%
Other
29.9%
Computer Software
16.2%
Information Technology and Services
12.0%
Financial Services
9.4%
Marketing and Advertising
6.8%
Internet
6.3%
Other
49.2%
Alternatives
Discussions
What is Gainsight used for?
2 Comments
NS
Organizing information about customers to help those managing the account to document progress.Read more
What is Gainsight PX?
2 Comments
Official Response from Gainsight Product Experience
Gainsight PX provides businesses with product analytics, digital in-app engagements and user feedback capabilities to accelerate time-to-value, drive product...Read more
What is Gainsight software?
2 Comments
DP
Gainsight is a software created specifically to cater to Customer Success teams within the SaaS market.Read more
Survicate has no discussions with answers
