Compare Gainsight Customer Success and Reputation 
Featured Products
At a Glance
Market Segments
Mid-Market (57.8% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gainsight Customer Success
Star Rating
(1,685)4.5 out of 5
Market Segments
Mid-Market (57.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Gainsight Customer SuccessReputation
Star Rating
(2,469)4.6 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ReputationSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Reputation excels in user experience, with many praising its intuitive interface and ease of use. Users appreciate how the platform centralizes ratings and reviews from various sources, making it simple to monitor and manage their online reputation.
- According to verified reviews, Gainsight Customer Success offers robust features for customer management, particularly highlighting its dashboard capabilities. Users find the integration with Salesforce CRM particularly beneficial for tracking customer health scores and NPS, which enhances their ability to make informed decisions.
- Users say that Reputation's real-time review monitoring system is a standout feature, providing timely alerts for new customer feedback. This functionality helps businesses respond quickly to reviews, which is crucial for maintaining a positive reputation.
- Reviewers mention that Gainsight Customer Success, while feature-rich, can present challenges during setup. Some users have noted that the initial configuration process can be complex, which may require additional time and resources compared to Reputation's more straightforward onboarding experience.
- G2 reviewers highlight that both platforms provide strong support, but Reputation edges out with slightly higher ratings in quality of support. Users have noted that the responsiveness and helpfulness of Reputation's support team contribute positively to their overall experience.
- According to recent feedback, while Gainsight is praised for its advanced features, some users feel that it could improve in terms of ease of administration. In contrast, Reputation is noted for its user-friendly application, making it easier for teams to manage their social posting accounts without extensive training.
Pricing
Entry-Level Pricing
Gainsight Customer Success
No pricing availableReputation
No pricing availableFree Trial
Gainsight Customer Success
No trial information availableReputation
No trial information availableRatings
Meets Requirements
8.6
1,362
9.1
1,988
Ease of Use
8.0
1,395
9.0
2,030
Ease of Setup
6.7
721
8.6
1,141
Ease of Admin
6.9
640
8.9
876
Quality of Support
8.6
1,163
8.9
1,771
Has the product been a good partner in doing business?
9.0
650
8.9
874
Product Direction (% positive)
9.2
1,359
8.9
1,952
Features by Category
Customer Information
8.6
1114
|
Verified
Not enough data
8.5
1066
|
Verified
Not enough data
8.4
1059
|
Verified
Not enough data
8.2
1063
|
Verified
Not enough data
8.1
932
|
Verified
Not enough data
7.9
912
|
Verified
Not enough data
8.0
943
|
Verified
Not enough data
Predictions
8.0
948
|
Verified
Not enough data
7.4
832
|
Verified
Not enough data
8.1
903
|
Verified
Not enough data
6.9
660
|
Verified
Not enough data
Platform
8.3
1111
|
Verified
Not enough data
7.9
977
|
Verified
Not enough data
7.8
980
|
Verified
Not enough data
8.1
980
|
Verified
Not enough data
8.1
1028
|
Verified
Not enough data
8.1
1020
|
Verified
Not enough data
8.6
1025
|
Verified
Not enough data
8.6
933
|
Verified
Not enough data
8.4
1050
|
Verified
Not enough data
8.4
1018
|
Verified
Not enough data
Generative AI
7.0
295
Not enough data
7.2
297
Not enough data
Agentic AI - Customer Success
7.6
13
Not enough data
7.5
12
Not enough data
8.7
13
Not enough data
8.1
12
Not enough data
8.1
12
Not enough data
Social Analytics
Not enough data
8.3(won by default)
235
Not enough data
8.5(won by default)
238
Not enough data
8.7(won by default)
244
Not enough data
8.4(won by default)
203
Not enough data
8.4(won by default)
209
Not enough data
8.1(won by default)
169
Not enough data
8.3(won by default)
188
Reports & Dashboards
Not enough data
8.7(won by default)
251
Not enough data
8.8(won by default)
248
Not enough data
8.7(won by default)
233
Not enough data
8.2(won by default)
158
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Listing Management
Not enough data
8.2
298
|
Verified
Not enough data
8.3
302
|
Verified
Not enough data
8.0
302
Not enough data
8.1
320
|
Verified
Performance
Not enough data
8.4
346
|
Verified
Not enough data
8.7
369
|
Verified
Sales Team
7.8
108
Not enough data
Feature Not Available
Not enough data
7.9
145
Not enough data
Intelligence
7.8
129
Not enough data
6.8
115
Not enough data
7.6
108
Not enough data
Mapping
7.5
117
Not enough data
8.1
129
Not enough data
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Local Search Optimization
Not enough data
8.9
146
Not enough data
8.8
161
|
Verified
Not enough data
9.1
176
Not enough data
9.3
186
|
Verified
Not enough data
8.7
156
|
Verified
Not enough data
9.1
182
|
Verified
Platform Basics
Not enough data
9.2
238
Not enough data
8.8
226
Agentic AI - Competitive Intelligence
Not enough data
5.7
5
Platform Data
Not enough data
8.8
226
Not enough data
9.4
269
Not enough data
8.4
195
Platform Content
Not enough data
Feature Not Available
Platform Reporting
Not enough data
9.0
239
Not enough data
9.1
236
Content & Collaboration
Not enough data
8.8
391
Not enough data
8.4
367
Not enough data
8.4
322
Not enough data
8.4
324
Not enough data
8.7
370
Not enough data
8.3
313
Social Management
Not enough data
8.6
422
Not enough data
8.7
433
Not enough data
8.5
379
Not enough data
8.7
424
Not enough data
8.3
346
Not enough data
8.3
299
Not enough data
8.2
184
Agentic AI - Social Media Management
Not enough data
6.0
15
Not enough data
6.6
17
Not enough data
5.8
17
Not enough data
6.3
17
Not enough data
5.8
17
Not enough data
6.2
17
Not enough data
7.0
17
Analytics
8.8
173
8.8
572
8.6
150
8.9
598
7.9
123
8.8
552
6.8
111
8.2
486
Customization
8.1
144
8.4
479
7.7
104
8.2
462
7.6
102
8.6
491
7.6
97
8.4
472
Generative AI
7.0
47
Feature Not Available
7.2
49
Feature Not Available
Agentic AI - Experience Management
Not enough data
7.9
8
Not enough data
8.1
8
Not enough data
8.1
8
Not enough data
8.1
8
Collection
Not enough data
7.0
24
Not enough data
7.9
28
Not enough data
7.7
25
Not enough data
8.3
25
Not enough data
6.7
24
Agentic AI - Review Management
Not enough data
5.5
19
Not enough data
5.5
20
Moderation
Not enough data
7.4
25
Not enough data
7.5
25
Not enough data
7.3
23
Use Cases
Not enough data
7.0
22
Not enough data
7.3
21
Not enough data
7.4
23
Administration
Not enough data
5.9
21
Not enough data
7.8
22
Not enough data
8.4
28
Not enough data
7.5
22
Not enough data
6.1
21
Display Options
Not enough data
6.7
20
Not enough data
6.3
20
Not enough data
6.4
24
Not enough data
7.2
20
Generative AI
Not enough data
6.6
19
Monitoring & Listening
Not enough data
8.9
242
Not enough data
8.5
189
Not enough data
8.7
174
Not enough data
8.7
150
Not enough data
8.7
162
Not enough data
8.5
154
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
8.8
240
Not enough data
9.0
247
Not enough data
9.0
183
Not enough data
8.7
154
Platform
9.2
18
Not enough data
10.0
8
Not enough data
9.4
18
Not enough data
Predictions
8.9
16
Not enough data
8.8
18
Not enough data
8.6
15
Not enough data
9.3
18
Not enough data
8.9
16
Not enough data
9.2
17
Not enough data
Generative AI
6.2
7
Not enough data
8.3
7
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
8.7
360
Not enough data
8.4
342
Not enough data
8.4
316
Channels
Not enough data
9.0
371
Not enough data
9.1
406
Not enough data
8.4
312
Not enough data
8.5
325
Not enough data
8.7
335
Insight
Not enough data
9.2
406
Not enough data
9.1
428
Not enough data
Feature Not Available
Not enough data
8.6
348
Consumer Intelligence
Not enough data
9.0
1060
|
Verified
Not enough data
8.6
937
Not enough data
8.8
1009
|
Verified
Reporting
Not enough data
Feature Not Available
Not enough data
8.6
925
|
Verified
Not enough data
9.1
1141
|
Verified
Media Monitoring
Not enough data
8.6
962
|
Verified
Not enough data
8.6
948
|
Verified
Not enough data
8.5
881
In-House Management
Not enough data
Feature Not Available
Not enough data
8.5
850
Generative AI
Not enough data
7.9
392
Agentic AI - Online Reputation Management
Not enough data
6.8
33
Not enough data
6.6
31
Not enough data
6.7
36
Not enough data
6.8
32
Not enough data
6.8
32
Not enough data
7.0
30
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gainsight Customer Success and Reputation are categorized as Experience Management
Unique Categories
Gainsight Customer Success is categorized as Customer Revenue Optimization, Customer Success, and Proactive Customer Retention
Reputation is categorized as Multi-Location Marketing Platforms, Competitive Intelligence, Local Listing Management, Local SEO, Social Customer Service, Online Reputation Management, Social Media Analytics, Social Media Suites, Social Media Management, Social Media Listening Tools, and Review Management
Reviews
Reviewers' Company Size
Gainsight Customer Success
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Reputation
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
38.8%
Information Technology and Services
19.9%
Marketing and Advertising
4.3%
Telecommunications
3.7%
Computer & Network Security
3.5%
Other
29.9%
Automotive
27.6%
Real Estate
27.5%
Hospital & Health Care
11.6%
Marketing and Advertising
3.6%
Hospitality
3.4%
Other
26.2%
Discussions
What is Gainsight used for?
2 Comments
NS
Organizing information about customers to help those managing the account to document progress.Read more
What is Gainsight PX?
2 Comments
Official Response from Gainsight Product Experience
Gainsight PX provides businesses with product analytics, digital in-app engagements and user feedback capabilities to accelerate time-to-value, drive product...Read more
What is Gainsight software?
2 Comments
DP
Gainsight is a software created specifically to cater to Customer Success teams within the SaaS market.Read more
Can you use Facebook Live from the Reputation app?
3 Comments
JH
Brian, I have used Facebook Live quite a bit, but have not used the Reputation portal yet - sorry.Read more
Can customers recieve email request? Is Reputation only text capable?
2 Comments
G2
All thanks to Mr Jackson Johnny for helping with my profits and making my fifth withdrawal possible. I'm here to share an amazing life changing opportunity...Read more
What is the biggest negative of the platform?
2 Comments
G2
Hello everyone stop losing your hard earn money to fake brokers, if you are interested in trading binary option/forex/Bitcoin mining, Recovery of lost funds...Read more
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