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At a Glance
Market Segments
Small-Business (49.4% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$25.00 1 user/month
$19.00 1 user per month billed annually
Front
Star Rating
(2,391)4.7 out of 5
Market Segments
Small-Business (49.4% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansZendesk for Customer Service
Star Rating
(6,659)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite offers a robust Ticket Collaboration feature, scoring 8.6, but Front excels with a score of 9.2, highlighting its superior ability to facilitate teamwork on tickets.
- Reviewers mention that while both platforms provide good Quality of Support, Zendesk's score of 8.4 falls short compared to Front's impressive 9.1, indicating that users find Front's support more responsive and helpful.
- G2 users note that Workflow capabilities are stronger in Front, which scores 9.0, compared to Zendesk's 8.5, suggesting that Front's automation and task management features are more intuitive and effective.
- Users on G2 highlight that Front's Ease of Use is rated at 9.1, significantly higher than Zendesk's 8.6, making it a more user-friendly option for teams looking to streamline their customer support processes.
- Reviewers say that Front's Integrations score of 8.7 surpasses Zendesk's 8.2, indicating that Front offers a wider range of seamless integrations with other tools, enhancing overall functionality.
- Users report that Front's Team Inbox feature, scoring 9.5, is particularly praised for its ability to manage shared email accounts effectively, while Zendesk's corresponding feature does not match this level of performance.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Front
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
9.1
1,891
8.6
5,116
Ease of Use
9.2
1,907
8.6
5,160
Ease of Setup
8.8
690
8.0
3,184
Ease of Admin
8.9
471
8.2
3,073
Quality of Support
9.1
1,628
8.4
4,794
Has the product been a good partner in doing business?
9.2
457
8.4
2,999
Product Direction (% positive)
9.3
1,779
8.0
4,770
Features by Category
Ticket and Case Management
8.8
263
|
Verified
8.8
2550
|
Verified
8.9
260
|
Verified
8.7
2565
|
Verified
8.9
283
|
Verified
8.5
2492
|
Verified
8.8
280
|
Verified
8.4
2337
|
Verified
8.8
243
|
Verified
8.2
1921
|
Verified
9.0
306
8.4
2398
|
Verified
9.2
283
|
Verified
8.6
2386
|
Verified
8.7
258
|
Verified
8.3
1853
|
Verified
Generative AI
7.8
63
7.6
384
8.3
64
7.6
385
Agentic AI - Help Desk
7.2
29
7.8
245
7.2
29
7.9
245
7.3
29
8.0
246
Communication Channels
8.7
233
|
Verified
8.5
2060
|
Verified
9.2
274
|
Verified
8.8
2309
|
Verified
8.7
231
|
Verified
8.4
1724
|
Verified
8.3
209
|
Verified
8.0
1428
|
Verified
7.8
132
8.0
1313
|
Verified
Platform
8.3
217
|
Verified
7.8
1387
|
Verified
8.4
288
|
Verified
8.0
1777
|
Verified
8.8
259
|
Verified
8.3
1947
|
Verified
8.5
231
|
Verified
8.2
1739
|
Verified
8.3
231
|
Verified
7.9
2339
|
Verified
8.3
237
|
Verified
8.0
2407
|
Verified
Channels
8.9
626
Not enough data
8.6
527
Not enough data
7.9
476
Not enough data
Design
8.8
650
Not enough data
8.2
532
Not enough data
8.8
745
Not enough data
8.8
707
Not enough data
8.7
563
Not enough data
Generative AI
7.8
189
Not enough data
8.0
189
Not enough data
Usability
8.8
64
8.3
667
8.8
63
8.3
663
8.8
65
8.4
632
Reporting
8.2
62
8.3
590
7.6
59
7.9
563
8.1
63
8.2
644
Generative AI
7.7
37
7.3
179
7.8
38
7.2
178
Inbox Tools
9.3
807
Not enough data
8.9
814
Not enough data
9.1
792
Not enough data
9.0
832
Not enough data
Coordination Tools
8.5
727
Not enough data
8.7
707
Not enough data
8.7
646
Not enough data
Software Options
9.3
792
Not enough data
8.6
724
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
471
Not enough data
8.3
468
Not enough data
8.3
463
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Conversational Platform
8.8
491
8.1
859
8.8
385
8.3
716
8.7
385
8.2
684
8.8
343
8.2
749
Support Automation
8.7
412
8.2
714
8.9
415
8.3
757
8.7
377
8.4
711
8.6
327
8.1
788
Generative AI
8.1
109
7.8
204
8.3
109
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Sorting & Filtering
8.3
235
Not enough data
9.1
236
Not enough data
7.6
225
Not enough data
8.4
227
Not enough data
Integrations
8.0
217
Not enough data
8.4
226
Not enough data
7.4
207
Not enough data
Time Management
9.0
227
Not enough data
8.7
223
Not enough data
9.3
233
Not enough data
Generative AI
7.7
136
Not enough data
7.2
129
Not enough data
7.8
134
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Customer Support
Not enough data
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Automation
Not enough data
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Generative AI
8.3
34
Feature Not Available
8.3
34
7.9
207
7.8
33
Feature Not Available
Communication
8.7
217
|
Verified
8.6
950
|
Verified
8.9
264
|
Verified
8.5
964
|
Verified
8.9
206
8.1
720
8.9
229
|
Verified
8.5
737
|
Verified
8.8
150
8.0
520
Internal Use
8.4
288
|
Verified
8.0
1777
|
Verified
9.2
281
|
Verified
8.5
849
|
Verified
8.9
193
8.1
650
8.8
219
8.5
898
9.5
285
|
Verified
8.6
824
|
Verified
8.8
219
|
Verified
8.3
847
|
Verified
Generative AI
7.7
31
Feature Not Available
Self-Service Experience
8.3
56
8.5
1499
8.5
54
8.5
1436
8.0
54
8.0
1024
8.2
52
7.7
648
8.4
51
8.0
780
Self-Service Platform
8.1
51
8.2
828
8.4
51
8.2
841
8.1
51
7.7
658
8.2
49
8.2
806
Agentic AI - Customer Self-Service
9.3
7
8.3
63
9.5
7
8.3
63
9.3
7
8.2
64
9.8
7
8.7
63
9.5
7
8.6
61
9.5
7
8.2
63
9.5
7
8.1
63
Generative AI
7.8(won by 0.4)
26
7.4
77
7.8(won by 0.3)
25
7.5
78
Process
9.1(won by 0.7)
195
8.4
564
8.8
158
9.1(won by 0.3)
741
8.8
171
8.9(won by 0.1)
689
Channels
9.5(won by 0.5)
239
9.0
740
9.1(won by 0.7)
191
8.4
586
8.8(won by 0.1)
181
8.7
563
8.4(won by 0.2)
131
8.2
485
9.1(won by 0.8)
157
8.3
421
Insight
8.9(won by 0.7)
140
8.2
539
8.7(won by 0.4)
158
8.3
648
8.8(won by 0.3)
138
8.5
562
9.0(won by 0.3)
153
8.7
666
Generative AI
7.5
29
7.8
67
7.6
30
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
8.0
70
Autonomy
Not enough data
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and Zendesk for Customer Service are categorized as Conversational Support, Live Chat, Social Customer Service, Complaint Management, Customer Self-Service, Digital Customer Service Platforms, Shared Inbox, and Help Desk
Unique Categories
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Chatbots, AI Customer Support Agents, AI Agents For Business Operations, Customer Service Automation, and Proactive Notification
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.1%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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