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At a Glance
Market Segments
Small-Business (49.3% of reviews)
Small-Business (44.8% of reviews)
Entry-Level Pricing
$25.00 1 user/month
$19.00 100 Visitors Per Month
Front
Star Rating
(2,395)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansLiveChat
Star Rating
(773)4.5 out of 5
Market Segments
Small-Business (44.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LiveChat excels in its "Pop-up Chat" feature, scoring 9.2, which allows for seamless customer engagement. In contrast, Front's "Pop-up Chat" feature received a lower score of 8.8, indicating that LiveChat may provide a more effective tool for immediate customer interaction.
- Reviewers mention that LiveChat's "Unified Inbox" feature is rated at 9.0, which helps streamline communication across various channels. Front's "Unified Inbox" scored slightly lower at 8.6, suggesting that LiveChat may offer a more integrated experience for managing customer inquiries.
- G2 users highlight the superior "Email Automation" capabilities of LiveChat, which scored 8.7, compared to Front's 8.4. This indicates that LiveChat may provide more robust tools for automating email responses, enhancing efficiency for support teams.
- Users on G2 note that LiveChat's "Knowledge Base" feature is rated at 8.6, while Front's is slightly higher at 8.9. However, reviewers mention that LiveChat's knowledge base is easier to navigate, which can lead to a better self-service experience for customers.
- Reviewers mention that LiveChat's "Response Automation" feature scored 9.2, indicating a strong capability in automating responses to customer inquiries. Front's "Response Automation" received a lower score of 8.9, suggesting that LiveChat may provide a more efficient solution for handling repetitive queries.
- Users say that LiveChat's "Co-Browsing" feature, rated at 9.2, allows for real-time assistance, enhancing customer support interactions. In comparison, Front's "Co-Browsing" feature scored 8.9, indicating that LiveChat may offer a more effective tool for guiding customers through complex processes.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Free Trial
Front
Free Trial is available
LiveChat
Free Trial is available
Ratings
Meets Requirements
9.1
1,894
9.1
690
Ease of Use
9.1
1,910
9.3
689
Ease of Setup
8.8
692
9.0
271
Ease of Admin
8.9
471
9.1
263
Quality of Support
9.1
1,629
9.1
639
Has the product been a good partner in doing business?
9.2
457
9.0
255
Product Direction (% positive)
9.3
1,782
8.3
683
Features by Category
Ticket and Case Management
8.8
265
|
Verified
9.2
248
8.9
262
|
Verified
9.1
245
8.9
283
|
Verified
9.0
238
8.8
280
|
Verified
9.2
253
8.8
243
|
Verified
8.5
156
9.0
306
9.0
231
9.2
283
|
Verified
9.1
230
8.7
258
|
Verified
8.9
142
|
Verified
Generative AI
7.8
63
6.4
6
8.3
64
7.2
6
Agentic AI - Help Desk
7.2
29
Not enough data
7.2
29
Not enough data
7.3
29
Not enough data
Communication Channels
8.7
233
|
Verified
9.2
220
|
Verified
9.2
274
|
Verified
9.3
232
|
Verified
8.7
232
|
Verified
9.4
267
|
Verified
8.3
209
|
Verified
8.9
222
|
Verified
7.8
132
8.5
108
Platform
8.3
217
|
Verified
9.1
80
|
Verified
8.4
288
|
Verified
8.4
279
|
Verified
8.8
259
|
Verified
9.2
86
|
Verified
8.6
232
|
Verified
8.9
73
|
Verified
8.3
231
|
Verified
8.9
212
|
Verified
8.3
237
|
Verified
9.1
216
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.9
626
Not enough data
8.6
527
Not enough data
7.9
476
Not enough data
Design
8.8
650
Not enough data
8.2
532
Not enough data
8.8
745
Not enough data
8.8
707
Not enough data
8.7
563
Not enough data
Generative AI
7.8
189
Not enough data
8.0
189
Not enough data
Usability
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Not enough data
Reporting
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
807
Not enough data
8.9
814
Not enough data
9.1
792
Not enough data
9.0
832
Not enough data
Coordination Tools
8.5
727
Not enough data
8.7
707
Not enough data
8.7
646
Not enough data
Software Options
9.3
792
Not enough data
8.6
724
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.8
491
Not enough data
8.8
385
Not enough data
8.7
385
Not enough data
8.8
343
Not enough data
Support Automation
8.7
412
Not enough data
8.9
415
Not enough data
8.7
377
Not enough data
8.6
327
Not enough data
Generative AI
8.1
109
Not enough data
8.3
109
Not enough data
Sorting & Filtering
8.3
235
Not enough data
9.1
237
Not enough data
7.6
225
Not enough data
8.4
227
Not enough data
Integrations
8.0
217
Not enough data
8.4
226
Not enough data
7.4
207
Not enough data
Time Management
9.0
228
Not enough data
8.7
223
Not enough data
9.3
234
Not enough data
Generative AI
7.7
136
Not enough data
7.2
129
Not enough data
7.8
134
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.3
34
7.7
10
8.3
34
7.8
9
7.8
33
Feature Not Available
Communication
8.7
217
|
Verified
9.1
320
|
Verified
8.9
264
|
Verified
8.9
325
|
Verified
8.9
206
8.4
222
8.9
229
|
Verified
8.8
270
|
Verified
8.8
150
8.3
31
Internal Use
8.4
288
|
Verified
8.4
279
|
Verified
9.2
281
|
Verified
8.8
302
|
Verified
8.9
193
8.6
252
|
Verified
8.8
219
8.6
258
|
Verified
9.5
285
|
Verified
8.6
244
|
Verified
8.8
219
|
Verified
8.4
250
|
Verified
Generative AI
7.7
31
Not enough data
Self-Service Experience
8.3
56
Not enough data
8.5
54
Not enough data
8.0
54
Feature Not Available
8.2
52
Not enough data
8.4
51
Not enough data
Self-Service Platform
8.1
51
Not enough data
8.4
51
Not enough data
8.1
51
Not enough data
8.2
49
Not enough data
Agentic AI - Customer Self-Service
9.3
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
195
Not enough data
8.8(won by default)
158
Not enough data
8.8(won by default)
171
Not enough data
Channels
9.5(won by default)
239
Not enough data
9.1(won by default)
191
Not enough data
8.8(won by default)
181
Not enough data
8.4(won by default)
131
Not enough data
9.1(won by default)
157
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
158
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
153
Not enough data
Generative AI
7.5
29
Not enough data
7.6
30
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and LiveChat are categorized as Conversational Support, Live Chat, Customer Self-Service, and Help Desk
Unique Categories
Front is categorized as Customer Communications Management, Social Customer Service, Email Client, Complaint Management, Email Management, Digital Customer Service Platforms, and Shared Inbox
LiveChat is categorized as Chatbots, Conversational Marketing, Customer Service Automation, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.1%
Computer Software
8.9%
Information Technology and Services
8.3%
Retail
6.1%
Financial Services
4.0%
Internet
3.8%
Other
68.9%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
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