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At a Glance
Market Segments
Small-Business (49.3% of reviews)
Small-Business (83.8% of reviews)
Entry-Level Pricing
$25.00 1 user/month
15 $
Front
Star Rating
(2,395)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansHelpCrunch
Star Rating
(236)4.7 out of 5
Market Segments
Small-Business (83.8% of reviews)
Pros & Cons
Entry-Level Pricing
15 $
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Front excels in its Unified Inbox feature, allowing for seamless communication across multiple channels, while HelpCrunch's Chat/Live Support is praised for its responsiveness and ease of use.
- Reviewers mention that HelpCrunch offers superior Personalization capabilities, with a rating of 9.8, compared to Front's 8.8, making it a better choice for businesses focused on tailored customer interactions.
- G2 users highlight Front's Template Creation feature, which received a high score of 9.4, as a significant advantage for users looking to streamline their email marketing efforts, whereas HelpCrunch's template options are seen as less flexible.
- Users on G2 report that HelpCrunch's Self-Service Platform is more robust, with a score of 9.3, providing better resources for customers to find answers independently compared to Front's offerings.
- Reviewers say that HelpCrunch shines in Integrations, scoring 9.7, particularly with popular tools like Microsoft Outlook and Gmail, while Front's integration capabilities are rated lower at 8.8, limiting its connectivity options.
- Users report that Front's Quality of Support is commendable with a score of 9.1, but HelpCrunch outperforms it with a score of 9.6, indicating a more reliable support experience for users needing assistance.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
HelpCrunch
Standard Live chat plan
15
$
Great plan for small teams that includes more auto messages, full customization, unlimited contacts and chat history
- 3 chat auto messages
- Help Desk
- Knowledge Base
Free Trial
Front
Free Trial is available
HelpCrunch
Free Trial is available
Ratings
Meets Requirements
9.1
1,894
9.3
187
Ease of Use
9.1
1,910
9.4
193
Ease of Setup
8.8
692
9.5
136
Ease of Admin
8.9
471
9.4
122
Quality of Support
9.1
1,629
9.6
185
Has the product been a good partner in doing business?
9.2
457
9.6
119
Product Direction (% positive)
9.3
1,782
9.7
179
Features by Category
Ticket and Case Management
8.8
265
|
Verified
9.1
63
|
Verified
8.9
262
|
Verified
9.1
64
|
Verified
8.9
283
|
Verified
9.0
66
|
Verified
8.8
280
|
Verified
9.4
36
8.8
243
|
Verified
Feature Not Available
9.0
306
9.1
61
|
Verified
9.2
283
|
Verified
9.2
58
|
Verified
8.7
258
|
Verified
9.3
43
|
Verified
Generative AI
7.8
63
9.7
5
8.3
64
9.0
5
Agentic AI - Help Desk
7.2
29
Not enough data
7.2
29
Not enough data
7.3
29
Not enough data
Communication Channels
8.7
233
|
Verified
8.7
33
9.2
274
|
Verified
9.3
63
|
Verified
8.7
232
|
Verified
9.5
76
|
Verified
8.3
209
|
Verified
9.0
49
|
Verified
7.8
132
Feature Not Available
Platform
8.3
217
|
Verified
8.7
45
|
Verified
8.4
288
|
Verified
9.2
107
|
Verified
8.8
259
|
Verified
9.1
51
|
Verified
8.6
232
|
Verified
9.0
41
|
Verified
8.3
231
|
Verified
9.0
59
|
Verified
8.3
237
|
Verified
9.1
59
|
Verified
Administration
Not enough data
9.4
15
Not enough data
9.6
14
Not enough data
9.5
13
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.6
15
Integrations
Not enough data
9.8
10
Not enough data
9.7
11
Not enough data
9.7
10
Not enough data
8.6
12
Platform
Not enough data
8.5
12
Not enough data
8.8
12
Not enough data
8.7
10
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.4
11
Not enough data
9.2
10
Not enough data
9.4
15
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Channels
8.9
626
8.3
7
8.6
527
8.8
7
7.9
476
8.3
7
Design
8.8
650
9.3
7
8.2
532
9.0
7
8.8
745
9.0
7
8.8
707
8.8
7
8.7
563
8.8
7
Generative AI
7.8
189
Not enough data
8.0
189
Not enough data
Usability
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Not enough data
Reporting
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
807
Not enough data
8.9
814
Not enough data
9.1
792
Not enough data
9.0
832
Not enough data
Coordination Tools
8.5
727
Not enough data
8.7
707
Not enough data
8.7
646
Not enough data
Software Options
9.3
792
Not enough data
8.6
724
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Responses
Not enough data
9.3
19
Not enough data
9.1
21
Not enough data
8.9
20
Not enough data
8.9
19
Not enough data
9.2
16
Platform
Not enough data
9.7
20
Not enough data
9.1
19
Not enough data
9.5
18
Not enough data
9.1
19
Not enough data
8.3
14
Not enough data
8.9
16
Not enough data
9.2
17
Generative AI
Not enough data
9.8
10
Not enough data
9.8
9
Conversational Platform
8.8
491
9.8
9
8.8
385
9.6
8
8.7
385
8.8
7
8.8
343
9.2
8
Support Automation
8.7
412
8.8
7
8.9
415
8.8
7
8.7
377
9.5
7
8.6
327
9.3
9
Generative AI
8.1
109
Not enough data
8.3
109
Not enough data
Sorting & Filtering
8.3
235
Not enough data
9.1
237
Not enough data
7.6
225
Not enough data
8.4
227
Not enough data
Integrations
8.0
217
Not enough data
8.4
226
Not enough data
7.4
207
Not enough data
Time Management
9.0
228
Not enough data
8.7
223
Not enough data
9.3
234
Not enough data
Generative AI
7.7
136
Not enough data
7.2
129
Not enough data
7.8
134
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Generative AI
8.3
34
9.2
13
8.3
34
9.1
15
7.8
33
8.3
13
Communication
8.7
217
|
Verified
9.6
103
|
Verified
8.9
264
|
Verified
9.4
106
|
Verified
8.9
206
9.1
86
|
Verified
8.9
229
|
Verified
9.5
89
|
Verified
8.8
150
8.0
22
Internal Use
8.4
288
|
Verified
9.2
107
|
Verified
9.2
281
|
Verified
9.3
92
|
Verified
8.9
193
9.2
83
|
Verified
8.8
219
9.1
82
|
Verified
9.5
285
|
Verified
9.2
80
|
Verified
8.8
219
|
Verified
9.1
86
|
Verified
Generative AI
7.7
31
Not enough data
Self-Service Experience
8.3
56
Not enough data
8.5
54
Not enough data
8.0
54
Not enough data
8.2
52
Not enough data
8.4
51
Not enough data
Self-Service Platform
8.1
51
Not enough data
8.4
51
Not enough data
8.1
51
8.3
5
8.2
49
Not enough data
Agentic AI - Customer Self-Service
9.3
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
195
Not enough data
8.8(won by default)
158
Not enough data
8.8(won by default)
171
Not enough data
Channels
9.5(won by default)
239
Not enough data
9.1(won by default)
191
Not enough data
8.8(won by default)
181
Not enough data
8.4(won by default)
131
Not enough data
9.1(won by default)
157
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
158
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
153
Not enough data
Generative AI
7.5
29
Not enough data
7.6
30
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and HelpCrunch are categorized as Conversational Support, Customer Communications Management, Live Chat, Customer Self-Service, Shared Inbox, and Help Desk
Unique Categories
Front is categorized as Social Customer Service, Email Client, Complaint Management, Email Management, and Digital Customer Service Platforms
HelpCrunch is categorized as Chatbots, Transactional Email, AI Chatbots, and AI Customer Support Agents
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HelpCrunch
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.1%
Computer Software
20.1%
Information Technology and Services
12.2%
Marketing and Advertising
9.2%
Internet
7.9%
Health, Wellness and Fitness
4.4%
Other
46.3%
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
Does your platform have a mobiile app?
1 Comment
PP
Hi Damilola! You surely can interact with your customers through HelpCrunch mobile apps in addition to the web dashboard.
We offer iOS and Android mobile...Read more
HelpCrunch has no more discussions with answers
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