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At a Glance
Market Segments
Small-Business (49.3% of reviews)
Small-Business (81.5% of reviews)
Entry-Level Pricing
$25.00 1 user/month
Starting at $24.00 1 User Per Month
Front
Star Rating
(2,393)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansGmelius
Star Rating
(776)4.4 out of 5
Market Segments
Small-Business (81.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $24.00 1 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Front excels in its Unified Inbox feature, scoring 9.3, which allows for seamless management of multiple communication channels in one place, while Gmelius, with a score of 8.6, offers a less integrated experience.
- Reviewers mention that Front's Ticket Creation User Experience is rated at 9.0, highlighting its intuitive interface, whereas Gmelius, rated at 8.7, has been noted for being slightly less user-friendly in this area.
- G2 users indicate that Front's Response Automation feature, scoring 8.9, is effective in streamlining customer interactions, while Gmelius shines with a higher score of 9.0, suggesting it may offer more robust automation capabilities.
- Users on G2 report that Front's Quality of Support is rated at 9.1, with many praising the responsiveness and helpfulness of the support team, compared to Gmelius's score of 8.7, which, while still good, indicates a slight gap in user satisfaction.
- Reviewers say that Front's Integrations with tools like Microsoft Outlook and Gmail are rated at 8.1 and 8.6 respectively, but Gmelius outperforms with a strong 9.2 for Gmail, making it a better choice for users heavily reliant on that platform.
- Users report that Front's Ease of Use is rated at 9.2, making it a favorite among small businesses for its straightforward setup, while Gmelius, with a score of 8.3, has been noted for requiring a bit more time to get accustomed to its features.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Gmelius
Growth
Starting at $24.00
1 User Per Month
- Unlimited Shared Inboxes & AI Assistants
- Workflow automation rules
- Outreach automation suite
Free Trial
Front
Free Trial is available
Gmelius
Free Trial is available
Ratings
Meets Requirements
9.1
1,890
8.5
568
Ease of Use
9.1
1,906
8.3
575
Ease of Setup
8.8
688
8.1
251
Ease of Admin
8.9
471
8.3
246
Quality of Support
9.1
1,625
8.7
496
Has the product been a good partner in doing business?
9.2
457
8.5
237
Product Direction (% positive)
9.3
1,778
8.6
537
Features by Category
Ticket and Case Management
8.8
264
|
Verified
8.7
75
|
Verified
8.9
261
|
Verified
8.6
78
|
Verified
8.9
282
|
Verified
8.8
86
|
Verified
8.8
279
|
Verified
9.0
74
|
Verified
8.8
242
|
Verified
9.2
53
|
Verified
9.0
305
9.0
76
|
Verified
9.2
282
|
Verified
9.0
79
|
Verified
8.7
257
|
Verified
8.9
55
|
Verified
Generative AI
7.8
63
Not enough data
8.3
64
Not enough data
Agentic AI - Help Desk
7.2
29
Not enough data
7.2
29
Not enough data
7.3
29
Not enough data
Communication Channels
8.7
232
|
Verified
8.8
62
|
Verified
9.2
273
|
Verified
8.9
77
|
Verified
8.7
231
|
Verified
8.8
62
|
Verified
8.3
208
|
Verified
Feature Not Available
7.8
131
Feature Not Available
Platform
8.3
216
|
Verified
6.9
66
|
Verified
8.3
285
|
Verified
7.6
84
|
Verified
8.8
258
|
Verified
8.4
104
|
Verified
8.6
231
|
Verified
8.7
75
|
Verified
8.3
230
|
Verified
8.1
72
|
Verified
8.3
236
|
Verified
7.9
94
|
Verified
Setup
Not enough data
8.5
94
Not enough data
8.7
90
Not enough data
Feature Not Available
Not enough data
8.5
104
Management
Not enough data
8.4
88
Not enough data
8.4
66
Not enough data
8.7
76
Generative AI
Not enough data
6.7
10
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.9
625
Not enough data
8.5
526
Not enough data
7.9
474
Not enough data
Design
8.8
648
Not enough data
8.2
530
Not enough data
8.8
743
Not enough data
8.8
705
Not enough data
8.7
562
Not enough data
Generative AI
7.8
189
Not enough data
8.0
189
Not enough data
Usability
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Not enough data
Reporting
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
805
Not enough data
8.9
812
Not enough data
9.1
791
Not enough data
9.0
830
Not enough data
Coordination Tools
8.5
725
Not enough data
8.7
705
Not enough data
8.7
644
Not enough data
Software Options
9.3
790
Not enough data
8.6
722
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Conversational Platform
8.8
489
Not enough data
8.8
383
Not enough data
8.7
383
Not enough data
8.8
341
Not enough data
Support Automation
8.7
410
Not enough data
8.9
413
Not enough data
8.7
375
Not enough data
8.6
325
Not enough data
Generative AI
8.1
109
Not enough data
8.3
109
Not enough data
Sorting & Filtering
8.3
233
8.2
109
9.0
235
8.4
145
7.6
223
7.9
107
8.4
225
8.0
120
Integrations
8.0
215
Feature Not Available
8.4
224
9.2
175
7.4
205
Feature Not Available
Time Management
9.0
226
8.6
138
8.7
221
8.4
136
9.3
232
7.9
97
Generative AI
7.7
136
6.2
22
7.2
129
6.1
22
7.8
134
6.3
22
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Generative AI
8.3
34
Not enough data
8.3
34
Not enough data
7.8
33
Not enough data
Communication
8.7
214
|
Verified
Not enough data
8.9
261
|
Verified
Not enough data
8.9
203
Not enough data
8.9
226
|
Verified
Not enough data
8.8
147
Not enough data
Internal Use
8.3
285
|
Verified
7.6
84
|
Verified
9.2
278
|
Verified
Not enough data
8.9
190
Not enough data
8.8
216
Not enough data
9.5
282
|
Verified
Not enough data
8.8
216
|
Verified
Not enough data
Generative AI
7.7
31
Not enough data
Self-Service Experience
8.2
53
Not enough data
8.4
51
Not enough data
7.9
51
Not enough data
8.2
49
Not enough data
8.3
48
Not enough data
Self-Service Platform
8.0
48
Not enough data
8.3
48
Not enough data
8.0
48
Not enough data
8.1
46
Not enough data
Agentic AI - Customer Self-Service
9.3
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
195
Not enough data
8.8(won by default)
158
Not enough data
8.8(won by default)
171
Not enough data
Channels
9.5(won by default)
239
Not enough data
9.1(won by default)
191
Not enough data
8.8(won by default)
181
Not enough data
8.4(won by default)
131
Not enough data
9.1(won by default)
157
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
158
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
153
Not enough data
Generative AI
7.5
29
Not enough data
7.6
30
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and Gmelius are categorized as Email Management, Shared Inbox, and Help Desk
Unique Categories
Gmelius is categorized as Google Workspace Communication Tools, Project Management Tools, and Workflow Management
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gmelius
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.1%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.0%
Marketing and Advertising
10.8%
Information Technology and Services
8.1%
Computer Software
5.2%
Accounting
3.6%
Real Estate
3.1%
Other
69.3%
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
Will you be updating the iOS app?
1 Comment
FB
Hi Paul,
Yes, our team is currently developing native mobile applications for both Android and iOS. The fully-native Android app will be released this...Read more
How do I generate email actions based on read receipts, and have them synced with my to dos
1 Comment
FB
Hi Alexander,
Just create a sequence, where you'll use "upon open" as a condition and "add to board" as an action.
To learn more:...Read more
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