# Front vs Gmelius Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Front excels in user experience, with many praising its **intuitive interface** and ease of use. Users appreciate features like internal commenting and shared drafts, which streamline collaboration and enhance workflow efficiency.
- **Users say** that Gmelius offers strong automation capabilities, particularly for workflows and scheduling. The sequence feature, which allows for automated follow-ups, has been highlighted as a game-changer for users who previously struggled to keep track of their communications.
- **According to verified reviews** , Front's implementation process is notably quick and user-friendly, making it easier for teams to get started. Reviewers have noted that the onboarding experience is straightforward, which helps in minimizing downtime during setup.
- **Reviewers mention** that while Gmelius is effective for small businesses, it faces challenges in overall market presence and user satisfaction compared to Front. The lower G2 Score reflects some users' concerns about the depth of features available for more complex needs.
- **G2 reviewers highlight** Front's superior support quality, with many users noting that the responsiveness and helpfulness of the support team significantly enhance their experience. This contrasts with Gmelius, where users have expressed a desire for more robust support options.
- **Users report** that Front's advanced features, such as AI capabilities and performance tracking, provide a competitive edge, making it a preferred choice for teams looking for comprehensive email management solutions. In comparison, Gmelius, while effective, may not offer the same level of sophistication in its feature set.



| | Front | Gmelius | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 2,463 | 776 | 
| **Largest Market Segment** | Small-Business (49.0% of reviews) | Small-Business (81.5% of reviews) | 
| **Entry Level Price** | $25.00 1 user/month | Starting at $24.00 1 User Per Month | 

---
## Top Pros & Cons

### Front

Pros:
- Ease of Use (340 reviews)
- Communication (258 reviews)

Cons:
- Missing Features (137 reviews)
- Email Issues (127 reviews)

### Gmelius

Pros:
- Ease of Use (22 reviews)
- Email Management (14 reviews)

Cons:
- Email Management Issues (8 reviews)
- Missing Features (8 reviews)

---
## Ratings Comparison
| Rating | Front | Gmelius | 
|---|---|---|
  | **Meets Requirements** | 9.1 (1935 reviews) | 8.5 (568 reviews) | 
  | **Ease of Use** | 9.1 (1951 reviews) | 8.3 (575 reviews) | 
  | **Ease of Setup** | 8.8 (734 reviews) | 8.1 (251 reviews) | 
  | **Ease of Admin** | 8.9 (478 reviews) | 8.3 (246 reviews) | 
  | **Quality of Support** | 9.1 (1663 reviews) | 8.7 (496 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (464 reviews) | 8.5 (237 reviews) | 
  | **Product Direction (% positive)** | 9.3 (1819 reviews) | 8.6 (537 reviews) | 

---
## Pricing

### Front

#### Entry-Level Pricing

Plan: Starter

Price: $25.00 1 user/month

Description: Essential capabilities to get started with customer-first service


Key Features:
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics

[Browse all 3 editions](https://www.g2.com/products/front/pricing)

#### Free Trial

Yes

### Gmelius

#### Entry-Level Pricing

Plan: Growth

Price: Starting at $24.00 1 User Per Month

Key Features:
- Unlimited Shared Inboxes & AI Assistants
- Workflow automation rules
- Outreach automation suite

[Browse all 2 editions](https://www.g2.com/products/gmelius/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.4/10 | 601 |
| **Gmelius** | 8.8/10 | 190 |

#### Ticket and Case Management

| Feature | Front | Gmelius | 
|---|---|---|
| **Ticket creation user experience** | 8.8 (268 reviews) ✓ Verified | 8.7 (75 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.9 (270 reviews) ✓ Verified | 8.6 (78 reviews) ✓ Verified | 
| **Workflow** | 8.9 (300 reviews) ✓ Verified | 8.8 (86 reviews) ✓ Verified | 
| **Response Automation** | 8.8 (288 reviews) ✓ Verified | 9.0 (74 reviews) ✓ Verified | 
| **SLA Management** | 8.9 (245 reviews) ✓ Verified | 9.2 (53 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 9.1 (310 reviews) | 9.0 (76 reviews) ✓ Verified | 
| **Ticket Collaboration** | 9.2 (298 reviews) ✓ Verified | 9.0 (79 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.7 (262 reviews) ✓ Verified | 8.9 (55 reviews) ✓ Verified | 

#### Generative AI

| Feature | Front | Gmelius | 
|---|---|---|
| **AI Text Generation** | 7.8 (64 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (64 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Front | Gmelius | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (28 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (28 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (28 reviews) | Not enough data | 

#### Communication Channels

| Feature | Front | Gmelius | 
|---|---|---|
| **Customer Portal** | 8.7 (236 reviews) ✓ Verified | 8.8 (62 reviews) ✓ Verified | 
| **Email to Case** | 9.2 (289 reviews) ✓ Verified | 8.9 (77 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.7 (237 reviews) ✓ Verified | 8.8 (62 reviews) ✓ Verified | 
| **Social Integration** | 8.3 (211 reviews) ✓ Verified | Feature Not Available | 
| **Voice** | 7.8 (133 reviews) | Feature Not Available | 

#### Platform

| Feature | Front | Gmelius | 
|---|---|---|
| **Mobile User Support** | 8.3 (219 reviews) ✓ Verified | 6.9 (66 reviews) ✓ Verified | 
| **Customization ** | 8.4 (289 reviews) ✓ Verified | 7.6 (84 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.8 (263 reviews) ✓ Verified | 8.4 (104 reviews) ✓ Verified | 
| **Integration** | 8.6 (237 reviews) ✓ Verified | 8.7 (75 reviews) ✓ Verified | 
| **Reporting** | 8.3 (232 reviews) ✓ Verified | 8.1 (72 reviews) ✓ Verified | 
| **Dashboards** | 8.3 (238 reviews) ✓ Verified | 7.9 (94 reviews) ✓ Verified | 

### Workflow Management

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Gmelius** | 8.3/10 | 118 |

#### Setup

| Feature | Front | Gmelius | 
|---|---|---|
| **Activities** | Not enough data | 8.5 (94 reviews) | 
| **Flows** | Not enough data | 8.7 (90 reviews) | 
| **Dependencies** | Not enough data | Feature Not Available | 
| **Notifications** | Not enough data | 8.5 (104 reviews) | 

#### Management

| Feature | Front | Gmelius | 
|---|---|---|
| **Updates** | Not enough data | 8.4 (88 reviews) | 
| **Audit Trail** | Not enough data | 8.4 (66 reviews) | 
| **Integration** | Not enough data | 8.7 (76 reviews) | 

#### Generative AI

| Feature | Front | Gmelius | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.7 (10 reviews) | 

#### Agentic AI - Workflow Management

| Feature | Front | Gmelius | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.4/10 | 929 |
| **Gmelius** | N/A | N/A |

#### Channels

| Feature | Front | Gmelius | 
|---|---|---|
| **Multi-Channel Coverage** | 8.9 (630 reviews) | Not enough data | 
| **Open Listening** | 8.6 (528 reviews) | Not enough data | 
| **Physical Media** | 7.9 (476 reviews) | Not enough data | 

#### Design

| Feature | Front | Gmelius | 
|---|---|---|
| **Communications Strategy Development** | 8.8 (652 reviews) | Not enough data | 
| **Create Content** | 8.2 (533 reviews) | Not enough data | 
| **Personalization** | 8.8 (750 reviews) | Not enough data | 
| **Inbound Identification** | 8.8 (713 reviews) | Not enough data | 
| **Regulatory Compliance** | 8.7 (564 reviews) | Not enough data | 

#### Generative AI

| Feature | Front | Gmelius | 
|---|---|---|
| **AI Text Generation** | 7.8 (191 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (191 reviews) | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.2/10 | 71 |
| **Gmelius** | N/A | N/A |

#### Usability

| Feature | Front | Gmelius | 
|---|---|---|
| **All-Employee Access** | 8.8 (67 reviews) | Not enough data | 
| **Supporting Documents** | 8.8 (65 reviews) | Not enough data | 
| **Two-Way Communication** | 8.9 (68 reviews) | Not enough data | 

#### Reporting

| Feature | Front | Gmelius | 
|---|---|---|
| **Priority Case Alerts** | 8.2 (64 reviews) | Not enough data | 
| **Trend Analysis** | 7.6 (59 reviews) | Not enough data | 
| **Performance Monitoring** | 8.1 (63 reviews) | Not enough data | 

#### Generative AI

| Feature | Front | Gmelius | 
|---|---|---|
| **AI Text Generation** | 7.7 (37 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (38 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 1048 |
| **Gmelius** | 8.4/10 | 286 |

#### Productivity Tools

| Feature | Front | Gmelius | 
|---|---|---|
| **Notes** | 9.2 (833 reviews) | 8.5 (242 reviews) | 
| **Internal Discussion** | 9.4 (949 reviews) | 8.3 (216 reviews) | 
| **Assignments and Tasks** | 9.2 (852 reviews) | 8.6 (246 reviews) | 
| **Workflows** | 9.0 (763 reviews) | 8.3 (199 reviews) | 
| **Templates** | 9.2 (914 reviews) | 8.5 (217 reviews) | 
| **Integrations** | 8.7 (795 reviews) | 8.3 (171 reviews) | 
| **Tagging System** | 9.3 (962 reviews) | 8.4 (230 reviews) | 

#### Analytics

| Feature | Front | Gmelius | 
|---|---|---|
| **Trends** | 8.3 (587 reviews) | 7.8 (132 reviews) | 
| **Performance Tracking** | 8.6 (647 reviews) | 8.1 (154 reviews) | 
| **Email Tracking** | 8.9 (767 reviews) | 8.7 (230 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Front | Gmelius | 
|---|---|---|
| **Autonomous Task Execution** | 6.4 (41 reviews) | Not enough data | 
| **Decision Making** | 6.7 (41 reviews) | Not enough data | 

### Email Client

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 920 |
| **Gmelius** | N/A | N/A |

#### Inbox Tools

| Feature | Front | Gmelius | 
|---|---|---|
| **Unified Inbox** | 9.3 (813 reviews) | Not enough data | 
| **Filters** | 8.9 (818 reviews) | Not enough data | 
| **Reminders** | 9.1 (796 reviews) | Not enough data | 
| **Notifications** | 9.0 (837 reviews) | Not enough data | 

#### Coordination Tools

| Feature | Front | Gmelius | 
|---|---|---|
| **Calendar** | 8.5 (732 reviews) | Not enough data | 
| **Contacts** | 8.7 (709 reviews) | Not enough data | 
| **Task Management** | 8.7 (649 reviews) | Not enough data | 

#### Software Options

| Feature | Front | Gmelius | 
|---|---|---|
| **Desktop Application** | 9.3 (795 reviews) | Not enough data | 
| **Mobile Application** | 8.6 (726 reviews) | Not enough data | 

#### Email Client - Agentic AI

| Feature | Front | Gmelius | 
|---|---|---|
| **Autonomous Task Execution** | 6.7 (25 reviews) | Not enough data | 
| **Cross-system Integration** | 7.3 (25 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 619 |
| **Gmelius** | N/A | N/A |

#### Conversational Platform

| Feature | Front | Gmelius | 
|---|---|---|
| **Personalization** | 8.8 (491 reviews) | Not enough data | 
| **Omnichannel** | 8.8 (384 reviews) | Not enough data | 
| **Contextual Engagement** | 8.7 (385 reviews) | Not enough data | 
| **Proactive Engagement** | 8.8 (343 reviews) | Not enough data | 

#### Support Automation

| Feature | Front | Gmelius | 
|---|---|---|
| **Intelligent Routing** | 8.7 (413 reviews) | Not enough data | 
| **Seamless Escalation** | 8.9 (415 reviews) | Not enough data | 
| **Transcripts** | 8.7 (378 reviews) | Not enough data | 
| **Self-Serve Support** | 8.6 (327 reviews) | Not enough data | 

#### Generative AI

| Feature | Front | Gmelius | 
|---|---|---|
| **AI Text Generation** | 8.1 (108 reviews) | Not enough data | 
| **AI Text Summarization** | 8.2 (108 reviews) | Not enough data | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.1/10 | 263 |
| **Gmelius** | 7.7/10 | 188 |

#### Sorting & Filtering

| Feature | Front | Gmelius | 
|---|---|---|
| **Attachment Search** | 8.3 (235 reviews) | 8.2 (109 reviews) | 
| **Tags** | 9.1 (240 reviews) | 8.4 (145 reviews) | 
| **AI Sorting** | 7.6 (225 reviews) | 7.9 (107 reviews) | 
| **Predefined Rules** | 8.4 (230 reviews) | 8.0 (120 reviews) | 

#### Integrations

| Feature | Front | Gmelius | 
|---|---|---|
| **Microsoft Outlook Integration** | 8.0 (221 reviews) | Feature Not Available | 
| **Gmail Integration** | 8.5 (230 reviews) | 9.2 (175 reviews) | 
| **Apple Calendar Integration** | 7.4 (208 reviews) | Feature Not Available | 

#### Time Management

| Feature | Front | Gmelius | 
|---|---|---|
| **Unified Inbox** | 9.0 (232 reviews) | 8.6 (138 reviews) | 
| **Email Automation** | 8.7 (225 reviews) | 8.4 (136 reviews) | 
| **Snooze** | 9.3 (241 reviews) | 7.9 (97 reviews) | 

#### Generative AI

| Feature | Front | Gmelius | 
|---|---|---|
| **AI Text Generation** | 7.7 (138 reviews) | 6.2 (22 reviews) | 
| **AI Text-to-Speech** | 7.2 (129 reviews) | 6.1 (22 reviews) | 
| **AI Text Summarization** | 7.9 (137 reviews) | 6.3 (22 reviews) | 

#### Agentic AI - Email Management

| Feature | Front | Gmelius | 
|---|---|---|
| **Autonomous Task Execution** | 6.6 (34 reviews) | Not enough data | 
| **Cross-system Integration** | 7.2 (34 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.7/10 | 555 |
| **Gmelius** | N/A | N/A |

#### Generative AI

| Feature | Front | Gmelius | 
|---|---|---|
| **AI Text Generation** | 8.3 (35 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (35 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.8 (33 reviews) | Not enough data | 

#### Communication

| Feature | Front | Gmelius | 
|---|---|---|
| **Pop-up Chat** | 8.7 (219 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 9.0 (269 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.9 (208 reviews) | Not enough data | 
| **In-App Messaging** | 8.9 (231 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | 8.8 (151 reviews) | Not enough data | 

####  Internal Use

| Feature | Front | Gmelius | 
|---|---|---|
| **Customization ** | 8.4 (289 reviews) ✓ Verified | 7.6 (84 reviews) ✓ Verified | 
| **Conversation Archiving** | 9.2 (283 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 8.8 (194 reviews) | Not enough data | 
| **Knowledge Base** | 8.8 (220 reviews) | Not enough data | 
| **Team Inbox ** | 9.5 (290 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.8 (222 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 59 |
| **Gmelius** | N/A | N/A |

#### Generative AI

| Feature | Front | Gmelius | 
|---|---|---|
| **AI Text Summarization** | 7.7 (30 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Front | Gmelius | 
|---|---|---|
| **Knowledge Base** | 8.3 (55 reviews) | Not enough data | 
| **Searchable Articles** | 8.5 (53 reviews) | Not enough data | 
| **Community Forums** | 8.0 (53 reviews) | Not enough data | 
| **Mobile Optimization** | 8.2 (51 reviews) | Not enough data | 
| **Personalization** | 8.4 (50 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Front | Gmelius | 
|---|---|---|
| **Branding** | 8.0 (50 reviews) | Not enough data | 
| **Automation** | 8.4 (50 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.0 (50 reviews) | Not enough data | 
| **Integrations** | 8.1 (48 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Front | Gmelius | 
|---|---|---|
| **Autonomous Task Execution** | 9.2 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 9.4 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 9.2 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 9.7 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.4 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 9.4 (6 reviews) | Not enough data | 
| **Decision Making** | 9.4 (6 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.8/10 | 276 |
| **Gmelius** | N/A | N/A |

#### Generative AI

| Feature | Front | Gmelius | 
|---|---|---|
| **AI Text Generation** | 7.8 (26 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (25 reviews) | Not enough data | 

#### Process

| Feature | Front | Gmelius | 
|---|---|---|
| **Mentions** | 9.1 (197 reviews) | Not enough data | 
| **Tickets** | 8.8 (160 reviews) | Not enough data | 
| **Macros** | 8.8 (172 reviews) | Not enough data | 

#### Channels

| Feature | Front | Gmelius | 
|---|---|---|
| **Email** | 9.5 (242 reviews) | Not enough data | 
| **Social** | 9.1 (193 reviews) | Not enough data | 
| **Live Chat** | 8.8 (185 reviews) | Not enough data | 
| **Phone** | 8.4 (135 reviews) | Not enough data | 
| **Text** | 9.1 (159 reviews) | Not enough data | 

#### Insight

| Feature | Front | Gmelius | 
|---|---|---|
| **Surveys** | 8.9 (140 reviews) | Not enough data | 
| **Reporting** | 8.7 (160 reviews) | Not enough data | 
| **Visitor Activity** | 8.8 (138 reviews) | Not enough data | 
| **Help Desk** | 9.0 (156 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Front** | 7.1/10 | 31 |
| **Gmelius** | N/A | N/A |

#### Generative AI

| Feature | Front | Gmelius | 
|---|---|---|
| **AI Text Generation** | 7.5 (29 reviews) | Not enough data | 
| **AI Text Summarization** | 7.6 (30 reviews) | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Gmelius** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Front | Gmelius | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Gmelius** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Front | Gmelius | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Front | Gmelius | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Front | Gmelius | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Front | Gmelius | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Gmelius** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Front | Gmelius | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Help Desk Software](https://www.g2.com/categories/help-desk), [Email Management Software](https://www.g2.com/categories/email-management)

**Unique to Front (9):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Email Client Software](https://www.g2.com/categories/email-client), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)

**Unique to Gmelius (3):** [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [Project Management Tools Software](https://www.g2.com/categories/project-management-tools), [Workflow Management Software](https://www.g2.com/categories/workflow-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Front | Gmelius | 
|---|---|---|
| **Small-Business** | 49.0% | 81.5% | 
| **Mid-Market** | 41.5% | 15.7% | 
| **Enterprise** | 9.5% | 2.8% | 

### By Industry

#### Front

- **Logistics and Supply Chain:** 10.1%
- **Computer Software:** 8.2%
- **Information Technology and Services:** 7.5%
- **Transportation/Trucking/Railroad:** 5.5%
- **Financial Services:** 4.6%
- **Marketing and Advertising:** 4.5%
- **Real Estate:** 4.0%
- **Accounting:** 3.9%
- **Consumer Services:** 3.3%
- **Construction:** 2.7%
- **Other:** 45.9%

#### Gmelius

- **Marketing and Advertising:** 10.8%
- **Information Technology and Services:** 8.1%
- **Computer Software:** 5.2%
- **Accounting:** 3.6%
- **Financial Services:** 3.1%
- **Real Estate:** 3.1%
- **Education Management:** 2.9%
- **Construction:** 2.9%
- **Retail:** 2.4%
- **Staffing and Recruiting:** 2.3%
- **Other:** 55.8%

---
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- [Boomerang for Gmail](https://www.g2.com/products/boomerang-for-gmail/reviews) — 4.6/5 stars (423 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3742 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (822 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (427 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13625 reviews)
- [Hive](https://www.g2.com/products/hive-hive-hive/reviews) — 4.6/5 stars (666 reviews)

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## Top Discussions

### Front

- Title: [What is Front used for?](https://www.g2.com/discussions/what-is-front-used-for) — 2 comments
  > **Top comment:** "Workplace emailing"
- Title: [What is Happening on the Forum?](https://www.g2.com/discussions/what-is-happening-on-the-forum) — 1 comment, 1 upvote
  > **Top comment:** "After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000.  I needed the profit..."
- Title: [Are there any "Front hacks" that are lesser known but extremely helpful?](https://www.g2.com/discussions/are-there-any-front-hacks-that-are-lesser-known-but-extremely-helpful) — 1 comment, 1 upvote
  > **Top comment:** "Hit the popout button on a draft email twice. Once for the draft to appear on top of your reading pane and the second time opens it in its own browser window..."
- Title: [Can we get a recall feature?](https://www.g2.com/discussions/can-we-get-a-recall-feature) — 1 comment, 1 upvote
  > **Top comment:** "Please everyone should be careful and stop being fooled by all these brokers and account managers, they scammed me over $230k of my investment capital, they..."
- Title: [Can you integrate front with Grammarly?](https://www.g2.com/discussions/can-you-integrate-front-with-grammarly) — 1 comment, 1 upvote
  > **Top comment:** "Yes absolutely "

### Gmelius

- Title: [How do I stop Gmelius collapsing Gmails left pane where it lists my folder?](https://www.g2.com/discussions/how-do-i-stop-gmelius-collapsing-gmails-left-pane-where-it-lists-my-folder-23bfe9ac-5f8d-4eff-8c89-c5f42a4d0ebc) — 1 comment, 1 upvote
  > **Top comment:** "Hi Jürgen, thank you for your question. 

Could you please try to click the 3-bars on the upper left corner to toggle the column on and off? It's a Gmail..."
- Title: [Gmelius helps me to share my work and connect my team!](https://www.g2.com/discussions/gmelius-helps-me-to-share-my-work-and-connect-my-team) — 1 comment, 2 upvotes
  > **Top comment:** "Hi Lina,

Lina from Gmelius here :) 

Thanks a lot for taking the time and reviewing Gmelius. We highly appreciate your kind words and couldn't be..."
- Title: [How do I stop Gmelius collapsing Gmails left pane where it lists my folder?](https://www.g2.com/discussions/how-do-i-stop-gmelius-collapsing-gmails-left-pane-where-it-lists-my-folder) — 1 comment
  > **Top comment:** "Hi Jürgen, 

Lina from Gmelius here. What you are describing is linked to the latest updates on Google's side. If you deactivate Chat and Meet in Gmail's..."
- Title: [I don't have any questions right now.](https://www.g2.com/discussions/51785-i-don-t-have-any-questions-right-now) — 1 comment, 1 upvote
  > **Top comment:** "I don't have any questions right now. I will contact gmelius support if i have any questions or if i need help with anything."
- Title: [Can we have multiple Admins on a free team plan?](https://www.g2.com/discussions/45701-can-we-have-multiple-admins-on-a-free-team-plan) — 1 comment, 1 upvote
  > **Top comment:** "Hi Jack,

A Gmelius subscription can only have one super-admin, but Growth and Enterprise customers can make any user(s) of their subscription "Managers"...."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/front-vs-gmelius)