Compare Front and Gmelius 
At a Glance
Market Segments
Small-Business (49.3% of reviews)
Small-Business (81.5% of reviews)
Entry-Level Pricing
$25.00 1 user/month
Starting at $24.00 1 User Per Month
Front
Star Rating
(2,432)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansGmelius
Star Rating
(776)4.4 out of 5
Market Segments
Small-Business (81.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $24.00 1 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Front excels in user experience, with many praising its intuitive interface and ease of use. Users appreciate features like internal commenting and shared drafts, which streamline collaboration and enhance workflow efficiency.
- Users say that Gmelius offers strong automation capabilities, particularly for workflows and scheduling. The sequence feature, which allows for automated follow-ups, has been highlighted as a game-changer for users who previously struggled to keep track of their communications.
- According to verified reviews, Front's implementation process is notably quick and user-friendly, making it easier for teams to get started. Reviewers have noted that the onboarding experience is straightforward, which helps in minimizing downtime during setup.
- Reviewers mention that while Gmelius is effective for small businesses, it faces challenges in overall market presence and user satisfaction compared to Front. The lower G2 Score reflects some users' concerns about the depth of features available for more complex needs.
- G2 reviewers highlight Front's superior support quality, with many users noting that the responsiveness and helpfulness of the support team significantly enhance their experience. This contrasts with Gmelius, where users have expressed a desire for more robust support options.
- Users report that Front's advanced features, such as AI capabilities and performance tracking, provide a competitive edge, making it a preferred choice for teams looking for comprehensive email management solutions. In comparison, Gmelius, while effective, may not offer the same level of sophistication in its feature set.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Gmelius
Growth
Starting at $24.00
1 User Per Month
- Unlimited Shared Inboxes & AI Assistants
- Workflow automation rules
- Outreach automation suite
Free Trial
Front
Free Trial is available
Gmelius
Free Trial is available
Ratings
Meets Requirements
9.1
1,912
8.5
568
Ease of Use
9.1
1,928
8.3
575
Ease of Setup
8.8
712
8.1
251
Ease of Admin
8.9
476
8.3
246
Quality of Support
9.1
1,644
8.7
496
Has the product been a good partner in doing business?
9.2
462
8.5
237
Product Direction (% positive)
9.3
1,799
8.6
537
Features by Category
Ticket and Case Management
8.8
267
|
Verified
8.7
75
|
Verified
8.9
266
|
Verified
8.6
78
|
Verified
8.9
289
|
Verified
8.8
86
|
Verified
8.8
283
|
Verified
9.0
74
|
Verified
8.8
243
|
Verified
9.2
53
|
Verified
9.0
308
9.0
76
|
Verified
9.2
287
|
Verified
9.0
79
|
Verified
8.7
260
|
Verified
8.9
55
|
Verified
Generative AI
7.8
63
Not enough data
8.2
63
Not enough data
Agentic AI - Help Desk
7.1
28
Not enough data
7.1
28
Not enough data
7.2
28
Not enough data
Communication Channels
8.7
233
|
Verified
8.8
62
|
Verified
9.2
280
|
Verified
8.9
77
|
Verified
8.7
234
|
Verified
8.8
62
|
Verified
8.3
210
|
Verified
Feature Not Available
7.8
131
Feature Not Available
Platform
8.3
217
|
Verified
6.9
66
|
Verified
8.4
287
|
Verified
7.6
84
|
Verified
8.8
259
|
Verified
8.4
104
|
Verified
8.5
231
|
Verified
8.7
75
|
Verified
8.3
230
|
Verified
8.1
72
|
Verified
8.3
236
|
Verified
7.9
94
|
Verified
Setup
Not enough data
8.5
94
Not enough data
8.7
90
Not enough data
Feature Not Available
Not enough data
8.5
104
Management
Not enough data
8.4
88
Not enough data
8.4
66
Not enough data
8.7
76
Generative AI
Not enough data
6.7
10
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.9
630
Not enough data
8.6
528
Not enough data
7.9
476
Not enough data
Design
8.8
651
Not enough data
8.2
533
Not enough data
8.8
748
Not enough data
8.8
711
Not enough data
8.7
564
Not enough data
Generative AI
7.8
191
Not enough data
8.0
191
Not enough data
Usability
8.8
66
Not enough data
8.8
64
Not enough data
8.9
67
Not enough data
Reporting
8.2
63
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
812
Not enough data
8.9
817
Not enough data
9.1
795
Not enough data
9.0
836
Not enough data
Coordination Tools
8.5
730
Not enough data
8.7
709
Not enough data
8.7
648
Not enough data
Software Options
9.3
795
Not enough data
8.6
726
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Conversational Platform
8.8
491
Not enough data
8.8
384
Not enough data
8.7
385
Not enough data
8.8
343
Not enough data
Support Automation
8.7
413
Not enough data
8.9
415
Not enough data
8.7
378
Not enough data
8.6
327
Not enough data
Generative AI
8.1
108
Not enough data
8.2
108
Not enough data
Sorting & Filtering
8.3
235
8.2
109
9.1
238
8.4
145
7.6
224
7.9
107
8.4
230
8.0
120
Integrations
8.0
220
Feature Not Available
8.5
230
9.2
175
7.4
208
Feature Not Available
Time Management
9.0
231
8.6
138
8.7
224
8.4
136
9.3
240
7.9
97
Generative AI
7.7
138
6.2
22
7.2
129
6.1
22
7.9
136
6.3
22
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Generative AI
8.3
34
Not enough data
8.3
34
Not enough data
7.8
33
Not enough data
Communication
8.7
218
|
Verified
Not enough data
9.0
267
|
Verified
Not enough data
8.9
208
Not enough data
8.9
231
|
Verified
Not enough data
8.8
150
Not enough data
Internal Use
8.4
287
|
Verified
7.6
84
|
Verified
9.2
283
|
Verified
Not enough data
8.8
194
Not enough data
8.8
220
Not enough data
9.5
288
|
Verified
Not enough data
8.8
221
|
Verified
Not enough data
Generative AI
7.7
30
Not enough data
Self-Service Experience
8.3
55
Not enough data
8.5
53
Not enough data
8.0
53
Not enough data
8.2
51
Not enough data
8.4
50
Not enough data
Self-Service Platform
8.0
50
Not enough data
8.4
50
Not enough data
8.0
50
Not enough data
8.1
48
Not enough data
Agentic AI - Customer Self-Service
9.2
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
196
Not enough data
8.8(won by default)
160
Not enough data
8.8(won by default)
172
Not enough data
Channels
9.5(won by default)
241
Not enough data
9.1(won by default)
192
Not enough data
8.8(won by default)
183
Not enough data
8.4(won by default)
133
Not enough data
9.1(won by default)
158
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
160
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
155
Not enough data
Generative AI
7.5
29
Not enough data
7.6
30
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and Gmelius are categorized as Shared Inbox, Help Desk, and Email Management
Unique Categories
Gmelius is categorized as Google Workspace Communication Tools, Project Management Tools, and Workflow Management
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gmelius
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.3%
Marketing and Advertising
10.8%
Information Technology and Services
8.1%
Computer Software
5.2%
Accounting
3.6%
Financial Services
3.1%
Other
69.3%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
Will you be updating the iOS app?
1 Comment
FB
Hi Paul,
Yes, our team is currently developing native mobile applications for both Android and iOS. The fully-native Android app will be released this...Read more
How do I generate email actions based on read receipts, and have them synced with my to dos
1 Comment
FB
Hi Alexander,
Just create a sequence, where you'll use "upon open" as a condition and "add to board" as an action.
To learn more:...Read more
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