Compare FreshChat and Freshdesk
Featured Products
At a Glance
Market Segments
Small-Business (57.9% of reviews)
Small-Business (48.7% of reviews)
Entry-Level Pricing
$0.00
$19.00 1 User per month billed annually Per Month
FreshChat
Star Rating
(498)4.4 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plans
Freshdesk
Star Rating
(3,738)4.4 out of 5
Market Segments
Small-Business (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, with a significantly higher G2 Score compared to FreshChat. Users appreciate its structured ticket management and automation features, which streamline customer support tasks and reduce manual work.
- Users say that Freshdesk's interface is clean and easy to navigate, making it less stressful for agents to handle multiple customer queries simultaneously. This is particularly beneficial for teams that manage high volumes of tickets daily.
- Reviewers mention that FreshChat offers a simple and intuitive experience for everyday customer communication. Users find it easy to engage with clients across various channels, which enhances their ability to connect effectively, especially during busy periods.
- According to verified reviews, Freshdesk's implementation process is praised for its quick onboarding, allowing new hires to start handling tickets efficiently without extensive training. This contrasts with FreshChat, which, while user-friendly, may not have the same level of structured support for new users.
- Users highlight that Freshdesk provides robust customization options, enabling teams to adapt workflows to their specific needs. This flexibility is a key advantage for businesses looking to tailor their customer support processes, whereas FreshChat, while effective, may not offer the same depth of customization.
- G2 reviewers note that FreshChat shines in its live chat capabilities, receiving high marks for handling multiple conversations without overwhelming users. However, Freshdesk's comprehensive ticketing system and automation features often provide a more holistic approach to customer support, making it a preferred choice for many organizations.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Free Trial
FreshChat
Free Trial is available
Freshdesk
Free Trial is available
Ratings
Meets Requirements
8.7
402
8.6
3,274
Ease of Use
9.1
404
8.9
3,296
Ease of Setup
8.8
258
8.6
2,352
Ease of Admin
9.0
245
8.7
2,199
Quality of Support
8.8
396
8.7
3,172
Has the product been a good partner in doing business?
8.8
241
8.8
2,122
Product Direction (% positive)
9.0
403
8.8
3,242
Features by Category
Ticket and Case Management
Not enough data
8.9
2247
|
Verified
Not enough data
8.8
2260
|
Verified
Not enough data
8.5
2188
|
Verified
Not enough data
8.5
2065
|
Verified
Not enough data
8.3
1808
|
Verified
Not enough data
8.5
2092
|
Verified
Not enough data
8.7
2024
|
Verified
Not enough data
8.3
1376
|
Verified
Generative AI
Not enough data
7.3
329
Not enough data
7.4
325
Agentic AI - Help Desk
Not enough data
7.1
57
Not enough data
6.8
56
Not enough data
7.3
57
Communication Channels
Not enough data
8.6
1925
|
Verified
Not enough data
8.9
2089
|
Verified
Not enough data
8.4
1315
|
Verified
Not enough data
8.0
1190
|
Verified
Not enough data
7.9
935
|
Verified
Platform
Not enough data
8.1
1158
|
Verified
8.5
273
|
Verified
8.1
1660
|
Verified
Not enough data
8.6
1548
|
Verified
Not enough data
8.3
1153
|
Verified
Not enough data
8.0
1877
|
Verified
Not enough data
8.3
1964
|
Verified
Messenger
8.9
43
|
Verified
Not enough data
8.4
45
|
Verified
Not enough data
9.4
48
|
Verified
Not enough data
9.1
48
|
Verified
Not enough data
Channels
8.7
38
|
Verified
Not enough data
9.0
45
|
Verified
Not enough data
8.8
32
Not enough data
9.0
32
|
Verified
Not enough data
8.9
37
|
Verified
Not enough data
Customers
9.0
41
|
Verified
Not enough data
8.8
43
|
Verified
Not enough data
8.6
44
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.4
357
Not enough data
8.0
333
Not enough data
7.5
322
Design
Not enough data
8.2
331
Not enough data
7.8
334
Not enough data
8.3
356
Not enough data
8.3
344
Not enough data
8.4
331
Generative AI
Not enough data
7.7
262
Not enough data
7.7
262
Usability
Not enough data
8.8
264
Not enough data
8.7
260
Not enough data
8.8
251
Reporting
Not enough data
8.6
246
Not enough data
8.5
241
Not enough data
8.6
254
Generative AI
Not enough data
7.5
178
Not enough data
7.5
178
Responses
8.5
103
Not enough data
8.6
104
Not enough data
8.9
102
Not enough data
8.7
99
Not enough data
8.6
83
Not enough data
Platform
9.2
105
Not enough data
8.9
100
Not enough data
8.8
100
Not enough data
8.5
99
Not enough data
8.4
78
Not enough data
9.0
93
Not enough data
8.8
94
Not enough data
Generative AI
8.4
42
Not enough data
8.6
42
Not enough data
Conversational Platform
8.6
148
8.3
432
Feature Not Available
8.3
378
8.5
127
8.3
371
8.6
111
8.4
307
Support Automation
8.6
133
8.4
388
8.6
135
8.4
408
8.5
134
8.3
373
8.8
116
8.2
314
Generative AI
8.5
61
7.4
207
8.5
61
7.4
203
Generative AI
8.5
73
7.8
116
8.6
72
7.9
114
7.8
73
7.6
113
Communication
9.2
281
|
Verified
8.8
583
|
Verified
8.5
295
|
Verified
8.7
601
|
Verified
8.4
202
|
Verified
8.7
494
|
Verified
8.9
248
|
Verified
8.5
199
8.2
138
|
Verified
8.2
202
Internal Use
8.5
273
|
Verified
8.1
1660
|
Verified
8.7
268
|
Verified
8.6
203
8.4
221
|
Verified
8.2
186
8.7
256
|
Verified
8.8
558
|
Verified
9.0
253
|
Verified
8.8
519
|
Verified
8.5
255
|
Verified
8.6
547
|
Verified
Generative AI
8.9
33
7.9
139
Self-Service Experience
8.9
92
8.7
959
8.7
93
8.6
911
8.4
80
8.3
682
8.5
67
8.2
238
8.6
69
8.4
255
Self-Service Platform
9.1
74
8.5
253
8.9
77
8.6
260
8.0
68
8.0
220
8.8
77
8.4
237
Agentic AI - Customer Self-Service
Not enough data
7.7
16
Not enough data
7.7
15
Not enough data
7.9
16
Not enough data
7.7
17
Not enough data
7.6
17
Not enough data
7.6
16
Not enough data
7.8
16
Generative AI
9.2(won by 1.0)
23
8.2
79
9.5(won by 1.5)
23
8.0
79
Process
9.4(won by 0.8)
43
8.6
162
9.4(won by 0.1)
48
9.3
484
9.2(won by 0.6)
42
8.6
371
Channels
9.2(tied score)
50
9.2(tied score)
479
9.2(won by 0.5)
53
8.7
415
9.5(won by 0.7)
53
8.8
376
9.0(won by 0.5)
43
8.5
340
9.3(won by 1.0)
44
8.3
58
Insight
9.2(won by 0.6)
41
8.6
382
8.9(won by 0.2)
49
8.7
169
9.2(won by 0.6)
46
8.6
373
9.1(tied score)
48
9.1(tied score)
445
Generative AI
Not enough data
7.8
87
Not enough data
7.7
85
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.6
11
Automation
Not enough data
9.3
10
Not enough data
8.8
10
Not enough data
9.1
9
Autonomy
Not enough data
7.2
10
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
FreshChat and Freshdesk are categorized as Conversational Support, Social Customer Service, Live Chat, Customer Self-Service, and AI Customer Support Agents
Unique Categories
FreshChat is categorized as Conversational Marketing and Chatbots
Freshdesk is categorized as Digital Customer Service Platforms, Help Desk, Shared Inbox, Complaint Management, and Customer Communications Management
Reviews
Reviewers' Company Size
FreshChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.4%
Computer Software
10.0%
Consumer Services
8.0%
Financial Services
5.6%
Retail
4.8%
Other
61.3%
Information Technology and Services
17.1%
Computer Software
12.7%
Financial Services
4.1%
Internet
4.0%
Education Management
3.8%
Other
58.3%
Alternatives
Discussions
How do I set up a chat bot to respond to FAQ's automatically?
3 Comments
VS
Hey Jonathan. Can we get in touch with you directly ? We will need to train the Bots to understand the FAQs and ensure it also understands Intent and You can...Read more
Can we see the ticket details and the possibility of modification ?
2 Comments
G2
Have you lost hope of ever recovering your money from scam brokers or platform ?? I have good news for you and yes it is 97% possible for you to recover...Read more
Understand Whatsapp integration first if it is critical
1 Comment
Official Response from FreshChat
"With our Whatsapp integration businesses can
- Engage with their customers on Whatsapp
- Help customers help themselves by talking to a chatbot
- Use...Read more
What is the use of freshdesk?
3 Comments
CK
Freshdesk is a Helpdesk web based Software as a Service product. It has many features which include helpdesk, chat, service desk, etc.Read more
