Introducing G2.ai, the future of software buying.Try now
Compare FreshChat and Freshdesk 
Featured Products
At a Glance
Market Segments
Small-Business (58.6% of reviews)
Small-Business (48.2% of reviews)
Entry-Level Pricing
$0.00
$19.00 1 User per month billed annually Per Month
FreshChat
Star Rating
(492)4.4 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansFreshdesk
Star Rating
(3,659)4.4 out of 5
Market Segments
Small-Business (48.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, with a significantly higher G2 Score compared to FreshChat. Users appreciate its robust features for managing customer issues, particularly highlighting the seamless integration with tools like Genesys Cloud and Microsoft Teams, which enhances daily operations.
- Users say FreshChat shines in its simplicity and intuitive design, making it easy to manage multiple customer conversations without feeling overwhelmed. Reviewers commend its clean interface and the ability to consolidate various communication channels, such as website chat and social media, into one platform.
- According to verified reviews, Freshdesk's ticket management system is a standout feature, with users praising the child ticket option that allows for efficient escalation without manual duplication of information. This functionality is particularly beneficial for teams handling high ticket volumes.
- Reviewers mention that while FreshChat offers a user-friendly experience, it lacks the depth of features found in Freshdesk, particularly in areas like automation and reporting. Users have noted that Freshdesk's advanced automation capabilities significantly streamline their workflows.
- G2 reviewers highlight that Freshdesk's support quality is consistently rated highly, with users noting the effectiveness of its customer service and the helpfulness of the support team. In contrast, FreshChat, while still providing good support, does not receive the same level of acclaim.
- Users appreciate the ease of setup and administration in both products, but FreshChat slightly edges out with a more straightforward onboarding process. However, Freshdesk's comprehensive features and customization options make it a more powerful tool for businesses looking to scale their customer support operations.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Free Trial
FreshChat
Free Trial is available
Freshdesk
Free Trial is available
Ratings
Meets Requirements
8.7
399
8.6
3,204
Ease of Use
9.1
401
8.9
3,226
Ease of Setup
8.8
255
8.6
2,284
Ease of Admin
9.0
243
8.7
2,165
Quality of Support
8.8
393
8.7
3,101
Has the product been a good partner in doing business?
8.8
239
8.8
2,088
Product Direction (% positive)
9.0
401
8.8
3,178
Features by Category
Ticket and Case Management
Not enough data
8.9
2230
|
Verified
Not enough data
8.8
2239
|
Verified
Not enough data
8.5
2154
|
Verified
Not enough data
8.5
2043
|
Verified
Not enough data
8.3
1804
|
Verified
Not enough data
8.5
2090
|
Verified
Not enough data
8.7
2015
|
Verified
Not enough data
8.3
1376
|
Verified
Generative AI
Not enough data
7.3
331
Not enough data
7.4
328
Agentic AI - Help Desk
Not enough data
7.1
60
Not enough data
6.9
60
Not enough data
7.3
60
Communication Channels
Not enough data
8.6
1926
|
Verified
Not enough data
8.9
2075
|
Verified
Not enough data
8.4
1317
|
Verified
Not enough data
8.0
1194
|
Verified
Not enough data
7.9
942
|
Verified
Platform
Not enough data
8.0
1157
|
Verified
8.5
273
|
Verified
8.1
1662
|
Verified
Not enough data
8.6
1545
|
Verified
Not enough data
8.2
1143
|
Verified
Not enough data
8.0
1869
|
Verified
Not enough data
8.3
1960
|
Verified
Messenger
8.9
43
|
Verified
Not enough data
8.4
45
|
Verified
Not enough data
9.4
48
|
Verified
Not enough data
9.1
48
|
Verified
Not enough data
Channels
8.7
38
|
Verified
Not enough data
9.0
45
|
Verified
Not enough data
8.8
32
Not enough data
9.0
32
|
Verified
Not enough data
8.9
37
|
Verified
Not enough data
Customers
9.0
41
|
Verified
Not enough data
8.8
43
|
Verified
Not enough data
8.6
44
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.4
355
Not enough data
8.0
333
Not enough data
7.5
324
Design
Not enough data
8.2
331
Not enough data
7.9
336
Not enough data
8.3
356
Not enough data
8.3
343
Not enough data
8.4
332
Generative AI
Not enough data
7.7
265
Not enough data
7.8
265
Usability
Not enough data
8.7
267
Not enough data
8.7
263
Not enough data
8.7
257
Reporting
Not enough data
8.6
250
Not enough data
8.5
246
Not enough data
8.6
258
Generative AI
Not enough data
7.5
182
Not enough data
7.5
182
Responses
8.5
103
Not enough data
8.6
104
Not enough data
8.9
102
Not enough data
8.7
99
Not enough data
8.6
83
Not enough data
Platform
9.2
105
Not enough data
8.9
100
Not enough data
8.8
100
Not enough data
8.5
99
Not enough data
8.4
78
Not enough data
9.0
93
Not enough data
8.8
94
Not enough data
Generative AI
8.4
42
Not enough data
8.6
42
Not enough data
Conversational Platform
8.6
148
8.3
435
Feature Not Available
8.3
383
8.5
127
8.3
375
8.6
111
8.4
310
Support Automation
8.6
133
8.4
391
8.6
135
8.4
412
8.5
134
8.2
374
8.8
116
8.2
316
Generative AI
8.5
61
7.4
210
8.5
61
7.4
206
Generative AI
8.5
73
7.9
119
8.6
72
7.9
117
7.8
73
7.6
116
Communication
9.2
280
|
Verified
8.8
587
|
Verified
8.5
293
|
Verified
8.7
603
|
Verified
8.4
202
|
Verified
8.7
497
|
Verified
8.9
248
|
Verified
8.5
201
8.2
138
|
Verified
8.2
203
Internal Use
8.5
273
|
Verified
8.1
1662
|
Verified
8.7
268
|
Verified
8.6
205
8.4
221
|
Verified
8.1
187
8.7
256
|
Verified
8.8
561
|
Verified
9.0
250
|
Verified
8.8
521
|
Verified
8.5
255
|
Verified
8.6
549
|
Verified
Generative AI
8.9
33
7.9
144
Self-Service Experience
8.9
92
8.7
961
8.7
93
8.6
914
8.4
80
8.3
688
8.5
67
8.2
242
8.6
69
8.4
259
Self-Service Platform
9.1
74
8.5
255
8.9
77
8.7
263
8.0
68
8.0
223
8.8
77
8.4
239
Agentic AI - Customer Self-Service
Not enough data
7.8
19
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.8
20
Not enough data
7.5
19
Not enough data
7.4
18
Not enough data
7.7
18
Generative AI
9.2(won by 1.0)
23
8.2
81
9.5(won by 1.4)
23
8.1
81
Process
9.4(won by 0.8)
43
8.6
164
9.4(won by 0.1)
48
9.3
485
9.2(won by 0.6)
42
8.6
374
Channels
9.2(tied score)
50
9.2(tied score)
481
9.2(won by 0.5)
53
8.7
419
9.5(won by 0.7)
53
8.8
381
9.0(won by 0.5)
43
8.5
342
9.3(won by 1.0)
44
8.3
57
Insight
9.2(won by 0.6)
41
8.6
384
8.9(won by 0.2)
49
8.7
172
9.2(won by 0.6)
46
8.6
376
9.1(tied score)
48
9.1(tied score)
447
Generative AI
Not enough data
7.7
88
Not enough data
7.7
87
Customer Query Resolution - AI Customer Support Agents
Not enough data
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.1
12
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
12
Not enough data
8.6
13
Not enough data
8.7
13
Not enough data
8.6
13
Automation
Not enough data
9.0
12
Not enough data
8.8
12
Not enough data
8.9
12
Autonomy
Not enough data
7.2
12
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.2
12
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
FreshChat and Freshdesk are categorized as Conversational Support, Social Customer Service, Live Chat, Customer Self-Service, and AI Customer Support Agents
Unique Categories
FreshChat is categorized as Conversational Marketing and Chatbots
Freshdesk is categorized as Digital Customer Service Platforms, Help Desk, Shared Inbox, Complaint Management, and Customer Communications Management
Reviews
Reviewers' Company Size
FreshChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.5%
Computer Software
9.8%
Consumer Services
8.1%
Financial Services
5.7%
Retail
4.8%
Other
61.2%
Information Technology and Services
17.0%
Computer Software
12.9%
Internet
4.1%
Financial Services
4.1%
Education Management
3.8%
Other
58.1%
Alternatives
Discussions
How do I set up a chat bot to respond to FAQ's automatically?
3 Comments
Official Response from FreshChat
We have no code easy to use bot builders to help you set up powerful chatbots. You can refer to these solution articles to help you build one. You can also...Read more
Can we see the ticket details and the possibility of modification ?
2 Comments
Official Response from FreshChat
No, you can't modify ticker details from FreshchatRead more
What are the advanced Whatsapp integration features that we can use besides incoming chats?
1 Comment
Official Response from FreshChat
You can also run proactive campaigns using WhatsApp. Please refer to this link for more details- https://bit.ly/3vCWmBVRead more
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
