# FreshChat vs Freshdesk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Freshdesk excels in managing client support tickets, with users appreciating its ability to organize tickets with updated statuses for easy tracking and resolution. This level of organization is crucial for maintaining customer satisfaction, especially in busy support environments.
- **Users say** FreshChat shines in consolidating customer conversations across multiple platforms into a single dashboard, which helps teams respond quickly and avoid missing messages. This feature enhances overall organization and efficiency, making it a favorite for those managing diverse communication channels.
- **According to verified reviews** , Freshdesk's automation capabilities, such as ticket flow configuration and automatic ticket creation for user issues, are highly praised. This automation not only streamlines processes but also reduces the manual workload for support teams.
- **Reviewers mention** that FreshChat's AI chatbot, AI Freddy, is particularly helpful for speeding up customer responses. Users find the configuration of bot flows straightforward, which allows for quick adjustments to meet specific business needs, enhancing the overall customer experience.
- **Users highlight** that while Freshdesk has a robust feature set for ticket management, it may not be as intuitive for new users compared to FreshChat, which is noted for its user-friendly inbox and ease of use. This difference can impact the onboarding experience for teams new to customer support software.
- **G2 reviewers indicate** that Freshdesk has a significantly higher overall satisfaction score compared to FreshChat, reflecting its strong market presence and user trust. However, FreshChat's recent positive feedback suggests it is making strides in improving user experience, particularly with its AI features and multi-platform management.



| | FreshChat | Freshdesk | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 497 | 3,744 | 
| **Largest Market Segment** | Small-Business (58.1% of reviews) | Small-Business (48.6% of reviews) | 
| **Entry Level Price** | $0.00 | $19.00 1 User per month billed annually Per Month | 

---
## Top Pros & Cons

### FreshChat

Pros:
- Ease of Use (14 reviews)
- Helpful (10 reviews)

Cons:
- AI Limitations (5 reviews)
- Chatbot Issues (5 reviews)

### Freshdesk

Pros:
- Ease of Use (352 reviews)
- Features (237 reviews)

Cons:
- Missing Features (115 reviews)
- Ticketing Issues (93 reviews)

---
## Ratings Comparison
| Rating | FreshChat | Freshdesk | 
|---|---|---|
  | **Meets Requirements** | 8.7 (402 reviews) | 8.6 (3277 reviews) | 
  | **Ease of Use** | 9.1 (404 reviews) | 8.9 (3300 reviews) | 
  | **Ease of Setup** | 8.8 (258 reviews) | 8.6 (2356 reviews) | 
  | **Ease of Admin** | 9.0 (245 reviews) | 8.7 (2199 reviews) | 
  | **Quality of Support** | 8.8 (396 reviews) | 8.7 (3176 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (241 reviews) | 8.8 (2122 reviews) | 
  | **Product Direction (% positive)** | 9.0 (403 reviews) | 8.8 (3246 reviews) | 

---
## Pricing

### FreshChat

#### Entry-Level Pricing

Plan: Free

Price: $0.00

Key Features:
- Chatbot builder
- Chatbot analytics
- Inbox Views

[Browse all 4 editions](https://www.g2.com/products/freshworks-freshchat/pricing)

#### Free Trial

Yes

### Freshdesk

#### Entry-Level Pricing

Plan: Freshdesk Email and Ticketing  (Growth)

Price: $19.00 1 User per month billed annually Per Month

Description: Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email

Key Features:
- Automations 
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports

[Browse all 6 editions](https://www.g2.com/products/freshdesk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **Freshdesk** | 8.1/10 | 2587 |

#### Ticket and Case Management

| Feature | FreshChat | Freshdesk | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.9 (2250 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 8.8 (2262 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 8.5 (2190 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 8.5 (2066 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 8.3 (1808 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | 8.5 (2092 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 8.7 (2025 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 8.3 (1377 reviews) ✓ Verified | 

#### Generative AI

| Feature | FreshChat | Freshdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (330 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (325 reviews) | 

#### Agentic AI - Help Desk

| Feature | FreshChat | Freshdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (57 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (57 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (56 reviews) | 

#### Communication Channels

| Feature | FreshChat | Freshdesk | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.6 (1925 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 8.9 (2089 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 8.4 (1315 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 8.0 (1190 reviews) ✓ Verified | 
| **Voice** | Not enough data | 7.9 (935 reviews) ✓ Verified | 

#### Platform

| Feature | FreshChat | Freshdesk | 
|---|---|---|
| **Mobile User Support** | Not enough data | 8.1 (1159 reviews) ✓ Verified | 
| **Customization ** | 8.5 (273 reviews) ✓ Verified | 8.1 (1661 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.6 (1549 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.3 (1154 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 8.0 (1878 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.3 (1965 reviews) ✓ Verified | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | 8.9/10 | 52 |
| **Freshdesk** | N/A | N/A |

#### Messenger

| Feature | FreshChat | Freshdesk | 
|---|---|---|
| **Sequencing** | 8.9 (43 reviews) ✓ Verified | Not enough data | 
| **AI** | 8.4 (45 reviews) ✓ Verified | Not enough data | 
| **Live Chat** | 9.4 (48 reviews) ✓ Verified | Not enough data | 
| **Customization Interface** | 9.1 (48 reviews) ✓ Verified | Not enough data | 

#### Channels

| Feature | FreshChat | Freshdesk | 
|---|---|---|
| **Social Media** | 8.7 (38 reviews) ✓ Verified | Not enough data | 
| **Website** | 9.0 (45 reviews) ✓ Verified | Not enough data | 
| **Text Message (SMS)** | 8.8 (32 reviews) | Not enough data | 
| **Voice Assistants** | 9.0 (32 reviews) ✓ Verified | Not enough data | 
| **Other** | 8.9 (37 reviews) ✓ Verified | Not enough data | 

#### Customers

| Feature | FreshChat | Freshdesk | 
|---|---|---|
| **Targeting** | 9.0 (41 reviews) ✓ Verified | Not enough data | 
| **Profiles** | 8.8 (43 reviews) ✓ Verified | Not enough data | 
| **Analytics** | 8.6 (44 reviews) ✓ Verified | Not enough data | 
| **Lead Gathering** | 8.9 (38 reviews) ✓ Verified | Not enough data | 
| **Sales Conversion** | 8.9 (38 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | FreshChat | Freshdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **Freshdesk** | 8.0/10 | 403 |

#### Channels

| Feature | FreshChat | Freshdesk | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.4 (358 reviews) | 
| **Open Listening** | Not enough data | 8.0 (334 reviews) | 
| **Physical Media** | Not enough data | 7.5 (323 reviews) | 

#### Design

| Feature | FreshChat | Freshdesk | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 8.2 (331 reviews) | 
| **Create Content** | Not enough data | 7.8 (335 reviews) | 
| **Personalization** | Not enough data | 8.3 (356 reviews) | 
| **Inbound Identification** | Not enough data | 8.3 (344 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.4 (332 reviews) | 

#### Generative AI

| Feature | FreshChat | Freshdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (263 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (263 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 293 |

#### Usability

| Feature | FreshChat | Freshdesk | 
|---|---|---|
| **All-Employee Access** | Not enough data | 8.7 (263 reviews) | 
| **Supporting Documents** | Not enough data | 8.7 (259 reviews) | 
| **Two-Way Communication** | Not enough data | 8.8 (251 reviews) | 

#### Reporting

| Feature | FreshChat | Freshdesk | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.6 (245 reviews) | 
| **Trend Analysis** | Not enough data | 8.5 (241 reviews) | 
| **Performance Monitoring** | Not enough data | 8.6 (253 reviews) | 

#### Generative AI

| Feature | FreshChat | Freshdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (178 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (178 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **Freshdesk** | 8.3/10 | 268 |

#### Productivity Tools

| Feature | FreshChat | Freshdesk | 
|---|---|---|
| **Notes** | Not enough data | 8.9 (236 reviews) | 
| **Internal Discussion** | Not enough data | 8.7 (221 reviews) | 
| **Assignments and Tasks** | Not enough data | 8.6 (224 reviews) | 
| **Workflows** | Not enough data | 8.7 (228 reviews) | 
| **Templates** | Not enough data | 8.7 (231 reviews) | 
| **Integrations** | Not enough data | 8.3 (208 reviews) | 
| **Tagging System** | Not enough data | 8.7 (227 reviews) | 

#### Analytics

| Feature | FreshChat | Freshdesk | 
|---|---|---|
| **Trends** | Not enough data | 8.3 (204 reviews) | 
| **Performance Tracking** | Not enough data | 8.5 (214 reviews) | 
| **Email Tracking** | Not enough data | 8.6 (212 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | FreshChat | Freshdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.9 (12 reviews) | 
| **Decision Making** | Not enough data | 7.1 (14 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | 8.7/10 | 117 |
| **Freshdesk** | N/A | N/A |

#### Responses

| Feature | FreshChat | Freshdesk | 
|---|---|---|
| **Customization** | 8.5 (103 reviews) | Not enough data | 
| **Control** | 8.6 (104 reviews) | Not enough data | 
| **Route To Human** | 8.9 (102 reviews) | Not enough data | 
| **Menu bars** | 8.7 (99 reviews) | Not enough data | 
| **Drip sequences** | 8.6 (83 reviews) | Not enough data | 

#### Platform

| Feature | FreshChat | Freshdesk | 
|---|---|---|
| **Live chat** | 9.2 (105 reviews) | Not enough data | 
| **Integrations** | 8.9 (100 reviews) | Not enough data | 
| **Branding** | 8.8 (100 reviews) | Not enough data | 
| **Analytics** | 8.5 (99 reviews) | Not enough data | 
| **A/B testing** | 8.4 (78 reviews) | Not enough data | 
| **Role-based access** | 9.0 (93 reviews) | Not enough data | 
| **Collection of information** | 8.8 (94 reviews) | Not enough data | 

#### Generative AI

| Feature | FreshChat | Freshdesk | 
|---|---|---|
| **AI Text Generation** | 8.4 (42 reviews) | Not enough data | 
| **AI Text Summarization** | 8.6 (42 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | 8.6/10 | 165 |
| **Freshdesk** | 8.1/10 | 500 |

#### Conversational Platform

| Feature | FreshChat | Freshdesk | 
|---|---|---|
| **Personalization** | 8.6 (148 reviews) | 8.3 (432 reviews) | 
| **Omnichannel** | Feature Not Available | 8.3 (378 reviews) | 
| **Contextual Engagement** | 8.5 (127 reviews) | 8.3 (371 reviews) | 
| **Proactive Engagement** | 8.6 (111 reviews) | 8.4 (307 reviews) | 

#### Support Automation

| Feature | FreshChat | Freshdesk | 
|---|---|---|
| **Intelligent Routing** | 8.6 (133 reviews) | 8.4 (388 reviews) | 
| **Seamless Escalation** | 8.6 (135 reviews) | 8.4 (408 reviews) | 
| **Transcripts** | 8.5 (134 reviews) | 8.3 (373 reviews) | 
| **Self-Serve Support** | 8.8 (116 reviews) | 8.2 (314 reviews) | 

#### Generative AI

| Feature | FreshChat | Freshdesk | 
|---|---|---|
| **AI Text Generation** | 8.5 (61 reviews) | 7.4 (207 reviews) | 
| **AI Text Summarization** | 8.5 (61 reviews) | 7.4 (203 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | 8.6/10 | 335 |
| **Freshdesk** | 8.4/10 | 1885 |

#### Generative AI

| Feature | FreshChat | Freshdesk | 
|---|---|---|
| **AI Text Generation** | 8.5 (73 reviews) | 7.8 (116 reviews) | 
| **AI Text Summarization** | 8.6 (72 reviews) | 7.9 (114 reviews) | 
| **AI Text-to-Speech** | 7.8 (73 reviews) | 7.6 (113 reviews) | 

#### Communication

| Feature | FreshChat | Freshdesk | 
|---|---|---|
| **Pop-up Chat** | 9.2 (281 reviews) ✓ Verified | 8.8 (583 reviews) ✓ Verified | 
| **Notifications** | 8.5 (295 reviews) ✓ Verified | 8.7 (601 reviews) ✓ Verified | 
| **Targeted Emails** | 8.4 (202 reviews) ✓ Verified | 8.7 (494 reviews) ✓ Verified | 
| **In-App Messaging** | 8.9 (248 reviews) ✓ Verified | 8.5 (199 reviews) | 
| **Co-Browsing** | 8.2 (138 reviews) ✓ Verified | 8.2 (202 reviews) | 

####  Internal Use

| Feature | FreshChat | Freshdesk | 
|---|---|---|
| **Customization ** | 8.5 (273 reviews) ✓ Verified | 8.1 (1661 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.7 (268 reviews) ✓ Verified | 8.6 (203 reviews) | 
| **Lead Development** | 8.4 (221 reviews) ✓ Verified | 8.2 (186 reviews) | 
| **Knowledge Base** | 8.7 (256 reviews) ✓ Verified | 8.8 (558 reviews) ✓ Verified | 
| **Team Inbox ** | 9.0 (253 reviews) ✓ Verified | 8.8 (519 reviews) ✓ Verified | 
| **Customer Profiles** | 8.5 (255 reviews) ✓ Verified | 8.6 (547 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | 8.7/10 | 114 |
| **Freshdesk** | 8.1/10 | 1122 |

#### Generative AI

| Feature | FreshChat | Freshdesk | 
|---|---|---|
| **AI Text Summarization** | 8.9 (33 reviews) | 7.9 (139 reviews) | 

#### Self-Service Experience

| Feature | FreshChat | Freshdesk | 
|---|---|---|
| **Knowledge Base** | 8.9 (92 reviews) | 8.7 (959 reviews) | 
| **Searchable Articles** | 8.7 (93 reviews) | 8.6 (911 reviews) | 
| **Community Forums** | 8.4 (80 reviews) | 8.3 (682 reviews) | 
| **Mobile Optimization** | 8.5 (67 reviews) | 8.2 (238 reviews) | 
| **Personalization** | 8.6 (69 reviews) | 8.4 (255 reviews) | 

#### Self-Service Platform

| Feature | FreshChat | Freshdesk | 
|---|---|---|
| **Branding** | 9.1 (74 reviews) | 8.5 (253 reviews) | 
| **Automation** | 8.9 (77 reviews) | 8.6 (260 reviews) | 
| **Artificial Intelligence** | 8.0 (68 reviews) | 8.0 (220 reviews) | 
| **Integrations** | 8.8 (77 reviews) | 8.4 (237 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | FreshChat | Freshdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (16 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (15 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (16 reviews) | 
| **Adaptive Learning** | Not enough data | 7.7 (17 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.6 (17 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (16 reviews) | 
| **Decision Making** | Not enough data | 7.8 (16 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | 9.2/10 | 58 |
| **Freshdesk** | 8.7/10 | 531 |

#### Generative AI

| Feature | FreshChat | Freshdesk | 
|---|---|---|
| **AI Text Generation** | 9.2 (23 reviews) | 8.2 (79 reviews) | 
| **AI Text Summarization** | 9.5 (23 reviews) | 8.0 (79 reviews) | 

#### Process

| Feature | FreshChat | Freshdesk | 
|---|---|---|
| **Mentions** | 9.4 (43 reviews) | 8.6 (162 reviews) | 
| **Tickets** | 9.4 (48 reviews) | 9.3 (484 reviews) | 
| **Macros** | 9.2 (42 reviews) | 8.6 (371 reviews) | 

#### Channels

| Feature | FreshChat | Freshdesk | 
|---|---|---|
| **Email** | 9.2 (50 reviews) | 9.2 (479 reviews) | 
| **Social** | 9.2 (53 reviews) | 8.7 (415 reviews) | 
| **Live Chat** | 9.5 (53 reviews) | 8.8 (376 reviews) | 
| **Phone** | 9.0 (43 reviews) | 8.5 (340 reviews) | 
| **Text** | 9.3 (44 reviews) | 8.3 (58 reviews) | 

#### Insight

| Feature | FreshChat | Freshdesk | 
|---|---|---|
| **Surveys** | 9.2 (41 reviews) | 8.6 (382 reviews) | 
| **Reporting** | 8.9 (49 reviews) | 8.7 (169 reviews) | 
| **Visitor Activity** | 9.2 (46 reviews) | 8.6 (373 reviews) | 
| **Help Desk** | 9.1 (48 reviews) | 9.1 (445 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **Freshdesk** | 7.7/10 | 91 |

#### Generative AI

| Feature | FreshChat | Freshdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (87 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (85 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 14 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | FreshChat | Freshdesk | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.9 (9 reviews) | 
| **Contextual Response Generation** | Not enough data | 8.5 (9 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.3 (9 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 8.5 (9 reviews) | 
| **Multilingual Support** | Not enough data | 8.0 (9 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | FreshChat | Freshdesk | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 8.0 (9 reviews) | 
| **Feedback Collection** | Not enough data | 8.7 (10 reviews) | 
| **Escalation Handling** | Not enough data | 8.7 (10 reviews) | 
| **Workflow Optimization** | Not enough data | 8.5 (10 reviews) | 

#### Automation

| Feature | FreshChat | Freshdesk | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 9.3 (9 reviews) | 
| **Feedback Collection** | Not enough data | 8.7 (9 reviews) | 
| **Document Processing** | Not enough data | 9.1 (9 reviews) | 

#### Autonomy

| Feature | FreshChat | Freshdesk | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 6.9 (9 reviews) | 
| **Adaptive Responses** | Not enough data | 8.3 (9 reviews) | 
| **Task Execution** | Not enough data | 8.3 (9 reviews) | 
| **Problem Solving** | Not enough data | 8.0 (9 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | FreshChat | Freshdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (5):** [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)

**Unique to FreshChat (2):** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots)

**Unique to Freshdesk (5):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk Software](https://www.g2.com/categories/help-desk), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)


---
## Reviewer Demographics

### By Company Size

| Segment | FreshChat | Freshdesk | 
|---|---|---|
| **Small-Business** | 58.1% | 48.6% | 
| **Mid-Market** | 35.7% | 39.7% | 
| **Enterprise** | 6.2% | 11.6% | 

### By Industry

#### FreshChat

- **Information Technology and Services:** 10.4%
- **Computer Software:** 10.0%
- **Consumer Services:** 8.0%
- **Financial Services:** 5.6%
- **Retail:** 4.8%
- **Marketing and Advertising:** 4.1%
- **Internet:** 3.7%
- **Education Management:** 3.7%
- **Telecommunications:** 3.0%
- **Health, Wellness and Fitness:** 2.8%
- **Other:** 43.9%

#### Freshdesk

- **Information Technology and Services:** 17.1%
- **Computer Software:** 12.8%
- **Financial Services:** 4.1%
- **Internet:** 4.0%
- **Education Management:** 3.8%
- **Retail:** 3.2%
- **Marketing and Advertising:** 3.1%
- **Consumer Services:** 3.0%
- **Telecommunications:** 2.3%
- **E-Learning:** 2.1%
- **Other:** 44.6%

---
## Alternatives

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---
## Top Discussions

### FreshChat

- Title: [How do I set up a chat bot to respond to FAQ's automatically?](https://www.g2.com/discussions/how-do-i-set-up-a-chat-bot-to-respond-to-faq-s-automatically) — 3 comments, 1 upvote
  > **Top comment:** "Hey Jonathan. Can we get in touch with you directly ? We will need to train the Bots to understand the FAQs and ensure it also understands Intent and You can..."
- Title: [Can we see the ticket details and the possibility of modification ?](https://www.g2.com/discussions/can-we-see-the-ticket-details-and-the-possibility-of-modification) — 2 comments
  > **Top comment:** "Have you lost hope of ever recovering your money from scam brokers or platform ?? I have good news for you and yes it is 97% possible for you to recover..."
- Title: [Understand Whatsapp integration first if it is critical](https://www.g2.com/discussions/understand-whatsapp-integration-first-if-it-is-critical) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** ""With our Whatsapp integration businesses can
- Engage with their customers on Whatsapp
- Help customers help themselves by talking to a chatbot
- Use..."
- Title: [how  can  we develop Freshdesk Messaging ?](https://www.g2.com/discussions/how-can-we-develop-freshdesk-messaging) — 1 comment *(includes official response)*
  > **Top comment:** "Freshdesk Messaging (now called Freshchat) is a cloud-based product and doesn't need to be updated or developed by the end customers. If you are facing any..."
- Title: [how to merge the fresh desk with the fresh chat and make calls and chats in the same time ?](https://www.g2.com/discussions/how-to-merge-the-fresh-desk-with-the-fresh-chat-and-make-calls-and-chats-in-the-same-time) — 1 comment, 1 upvote
  > **Top comment:** "Recovering your lost bitcoin or funds as the case might be, is not what you can do alone, you’d require the service of a trained specialist. A recovery..."

### Freshdesk

- Title: [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) — 4 comments, 1 upvote
  > **Top comment:** "It is a helpdesk platform."
- Title: [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) — 3 comments
  > **Top comment:** "yes"
- Title: [What is the use of freshdesk?](https://www.g2.com/discussions/what-is-the-use-of-freshdesk) — 3 comments, 1 upvote
  > **Top comment:** "Freshdesk is a Helpdesk web based Software as a Service product.  It has many features which include helpdesk, chat, service desk, etc."
- Title: [Can we expect Instagram integration in Freshdesk soon ?](https://www.g2.com/discussions/31784-can-we-expect-instagram-integration-in-freshdesk-soon) — 2 comments, 1 upvote
  > **Top comment:** "Please check support answer to similar questions:

https://support.freshdesk.com/support/discussions/topics/308279"
- Title: [How can Integrate FreashDesk with Zoho Books](https://www.g2.com/discussions/how-can-integrate-freashdesk-with-zoho-books) — 2 comments, 1 upvote
  > **Top comment:** "You can use Zapier to connect the systems.
For example, create a Zap that is triggered by a ticket update in Freshdesk. When the ticket is 'closed' to then..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshworks-freshchat-vs-freshdesk)