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Compare Freshdesk and Userflow 
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At a Glance
Market Segments
Small-Business (48.4% of reviews)
Small-Business (63.1% of reviews)
Entry-Level Pricing
$15.00 Per Month
Free Trial
Freshdesk
Star Rating
(3,599)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Entry-Level Pricing
$15.00 Per Month
Free Trial is available
Browse all 3 pricing plansUserflow
Star Rating
(106)4.8 out of 5
Market Segments
Small-Business (63.1% of reviews)
Entry-Level Pricing
Free Trial
Browse all 4 pricing plansFreshdesk vs Userflow
When assessing the two solutions, reviewers found Userflow easier to use, set up, and administer. Reviewers also preferred doing business with Userflow overall.
- Reviewers felt that Userflow meets the needs of their business better than Freshdesk.
- When comparing quality of ongoing product support, reviewers felt that Userflow is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Userflow over Freshdesk.
Pricing
Entry-Level Pricing
Freshdesk
Growth
$15.00
Per Month
Everything in FREE plus
- Automations
- SLA & Business Hour
- Agent Collision
Userflow
Free Trial
Free Trial
We have a free 14 day trial so you can see the power of Userflow
- 14 day free trial
Free Trial
Freshdesk
Free Trial is available
Userflow
Free Trial is available
Ratings
Meets Requirements
8.6
3,164
9.2
76
Ease of Use
8.8
3,186
9.3
77
Ease of Setup
8.6
2,246
9.3
44
Ease of Admin
8.7
2,148
9.3
43
Quality of Support
8.7
3,063
9.8
74
Has the product been a good partner in doing business?
8.8
2,073
9.7
41
Product Direction (% positive)
8.8
3,139
9.8
64
Features by Category
Ticket and Case Management
8.9
2207
|
Verified
Not enough data
8.8
2217
|
Verified
Not enough data
8.5
2130
|
Verified
Not enough data
8.5
2022
|
Verified
Not enough data
8.3
1788
|
Verified
Not enough data
8.5
2075
|
Verified
Not enough data
8.7
1996
|
Verified
Not enough data
8.2
1361
|
Verified
Not enough data
Generative AI
7.3
323
Not enough data
7.4
320
Not enough data
Agentic AI - Help Desk
6.9
52
Not enough data
6.7
53
Not enough data
7.0
52
Not enough data
Communication Channels
8.6
1911
|
Verified
Not enough data
8.9
2059
|
Verified
Not enough data
8.4
1303
|
Verified
Not enough data
8.0
1183
|
Verified
Not enough data
7.9
931
|
Verified
Not enough data
Platform
8.0
1147
|
Verified
Not enough data
8.0
1654
|
Verified
Not enough data
8.6
1537
|
Verified
Not enough data
8.2
1131
|
Verified
Not enough data
8.0
1853
|
Verified
Not enough data
8.3
1951
|
Verified
Not enough data
User Analysis
Not enough data
8.7
30
Not enough data
7.6
37
User Support
Not enough data
8.6
42
Not enough data
8.3
23
Not enough data
9.0
34
Walkthrough Type
Not enough data
9.3
38
Not enough data
9.8
51
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.3
348
Not enough data
7.9
328
Not enough data
7.5
319
Not enough data
Design
8.1
325
Not enough data
7.8
330
Not enough data
8.2
350
Not enough data
8.3
336
Not enough data
8.4
327
Not enough data
Generative AI
7.6
261
Not enough data
7.7
261
Not enough data
Usability
8.7
262
Not enough data
8.7
258
Not enough data
8.7
251
Not enough data
Reporting
8.6
246
Not enough data
8.5
242
Not enough data
8.6
253
Not enough data
Generative AI
7.5
179
Not enough data
7.6
179
Not enough data
Conversational Platform
8.3
428
Not enough data
8.3
374
Not enough data
8.3
367
Not enough data
8.4
303
Not enough data
Support Automation
8.4
384
Not enough data
8.4
404
Not enough data
8.2
368
Not enough data
8.2
309
Not enough data
Generative AI
7.4
204
Not enough data
7.4
201
Not enough data
Generative AI
7.8
116
Not enough data
7.9
115
Not enough data
7.6
114
Not enough data
Communication
8.8
581
|
Verified
Not enough data
8.7
598
|
Verified
Not enough data
8.7
493
|
Verified
Not enough data
8.5
196
Not enough data
8.2
200
Not enough data
Internal Use
8.0
1654
|
Verified
Not enough data
8.6
202
Not enough data
8.1
182
Not enough data
8.8
558
|
Verified
Not enough data
8.8
516
|
Verified
Not enough data
8.6
545
|
Verified
Not enough data
Generative AI
7.9
142
Not enough data
Self-Service Experience
8.7
958
Not enough data
8.6
911
Not enough data
8.3
684
Not enough data
8.2
239
Not enough data
8.4
255
Not enough data
Self-Service Platform
8.5
252
Not enough data
8.6
258
Not enough data
8.0
218
Not enough data
8.5
235
Not enough data
Agentic AI - Customer Self-Service
7.7
17
Not enough data
7.6
15
Not enough data
7.7
16
Not enough data
7.6
17
Not enough data
7.5
17
Not enough data
7.3
16
Not enough data
7.5
16
Not enough data
Generative AI
8.2(won by default)
80
Not enough data
8.1(won by default)
80
Not enough data
Process
8.6(won by default)
161
Not enough data
9.3(won by default)
481
Not enough data
8.6(won by default)
372
Not enough data
Channels
9.2(won by default)
477
Not enough data
8.7(won by default)
417
Not enough data
8.8(won by default)
378
Not enough data
8.5(won by default)
339
Not enough data
Feature Not Available
Not enough data
Insight
8.6(won by default)
380
Not enough data
8.7(won by default)
169
Not enough data
8.6(won by default)
373
Not enough data
9.1(won by default)
445
Not enough data
Generative AI
7.7
87
Not enough data
7.7
86
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.9
11
Not enough data
8.7
10
Not enough data
8.3
11
Not enough data
8.6
11
Not enough data
8.0
11
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
11
Not enough data
8.5
11
Not enough data
8.5
11
Not enough data
8.3
11
Not enough data
Automation
8.9
11
Not enough data
8.6
11
Not enough data
8.8
11
Not enough data
Autonomy
7.0
11
Not enough data
8.5
10
Not enough data
8.3
11
Not enough data
8.2
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Userflow share no categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userflow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.2%
Financial Services
4.1%
Education Management
3.7%
Other
58.1%
Computer Software
46.6%
Information Technology and Services
16.5%
Financial Services
6.8%
Marketing and Advertising
2.9%
Internet
2.9%
Other
24.3%
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
What are user flows for?
1 Comment
JR
Generally they are used for user onboarding. You can give step-by -step instructions on how to use your software. We also use them for refreshers that people...Read more
Userflow has no more discussions with answers
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