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Compare Freshdesk and ThinkOwl 
Featured Products
At a Glance
Market Segments
Small-Business (48.3% of reviews)
Mid-Market (60.0% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
No pricing available
Freshdesk
Star Rating
(3,621)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansThinkOwl
Star Rating
(10)4.6 out of 5
Market Segments
Mid-Market (60.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ThinkOwlSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, boasting a strong G2 Score of 85.11, which reflects its robust performance in the help desk category. Users appreciate its clean interface and strong automation features, making it a popular choice for teams looking to streamline their support processes.
- According to verified reviews, Freshdesk has a significant advantage in terms of user feedback volume, with over 3,500 reviews compared to ThinkOwl's 10. This larger pool of feedback provides a more reliable insight into user experiences, highlighting Freshdesk's effectiveness in managing support requests.
- Users say that Freshdesk's ticket management system is particularly effective, with features like SLA tracking and multi-channel support helping teams stay organized. In contrast, while ThinkOwl is noted for its user-friendly dashboard, it lacks the extensive feature set that Freshdesk offers.
- Reviewers mention that Freshdesk's ease of use is a standout feature, scoring 8.8 in this area. Users find it particularly helpful for aligning tickets to agents, which boosts productivity. ThinkOwl, while also easy to use, received a slightly lower score of 8.3, indicating that Freshdesk may provide a more intuitive experience overall.
- According to recent user feedback, Freshdesk's implementation process is praised for its quick setup, allowing teams to manage incoming support requests without switching tools constantly. ThinkOwl, while noted for its seamless integration, does not have the same level of user feedback to confirm its implementation efficiency.
- Users highlight that both platforms offer quality support, with Freshdesk and ThinkOwl scoring equally at 8.7. However, Freshdesk's extensive knowledge base and community forums provide additional resources that can enhance user experience, whereas ThinkOwl's support resources are less comprehensive.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
ThinkOwl
No pricing availableFree Trial
Freshdesk
Free Trial is available
ThinkOwl
Free Trial is available
Ratings
Meets Requirements
8.6
3,184
8.5
10
Ease of Use
8.8
3,206
8.3
10
Ease of Setup
8.6
2,265
8.8
7
Ease of Admin
8.7
2,154
Not enough data
Quality of Support
8.7
3,083
8.7
9
Has the product been a good partner in doing business?
8.8
2,079
Not enough data
Product Direction (% positive)
8.8
3,159
10.0
10
Features by Category
Ticket and Case Management
8.9
2224
|
Verified
Not enough data
8.8
2230
|
Verified
Not enough data
8.5
2145
|
Verified
Not enough data
8.5
2036
|
Verified
Not enough data
8.3
1800
|
Verified
Not enough data
8.5
2088
|
Verified
Not enough data
8.7
2009
|
Verified
Not enough data
8.2
1373
|
Verified
Not enough data
Generative AI
7.3
331
Not enough data
7.4
328
Not enough data
Agentic AI - Help Desk
7.1
60
Not enough data
6.9
60
Not enough data
7.2
58
Not enough data
Communication Channels
8.6
1923
|
Verified
Not enough data
8.9
2070
|
Verified
Not enough data
8.4
1314
|
Verified
Not enough data
8.0
1194
|
Verified
Not enough data
7.9
941
|
Verified
Not enough data
Platform
8.0
1156
|
Verified
Not enough data
8.1
1663
|
Verified
Not enough data
8.6
1546
|
Verified
Not enough data
8.2
1142
|
Verified
Not enough data
8.0
1862
|
Verified
Not enough data
8.3
1960
|
Verified
Not enough data
Channels
8.3
354
Not enough data
7.9
333
Not enough data
7.5
324
Not enough data
Design
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Not enough data
Generative AI
7.7
266
Not enough data
7.7
266
Not enough data
Usability
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Conversational Platform
8.3
434
Not enough data
8.3
381
Not enough data
8.3
373
Not enough data
8.4
308
Not enough data
Support Automation
8.4
389
Not enough data
8.4
410
Not enough data
8.2
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
209
Not enough data
7.4
206
Not enough data
Generative AI
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
585
|
Verified
Not enough data
8.7
602
|
Verified
Not enough data
8.7
496
|
Verified
Not enough data
8.5
200
Not enough data
8.2
202
Feature Not Available
Internal Use
8.1
1663
|
Verified
Not enough data
8.6
204
Not enough data
8.1
187
Feature Not Available
8.8
560
|
Verified
Not enough data
8.8
521
|
Verified
Not enough data
8.6
549
|
Verified
Not enough data
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
960
7.6
7
8.6
913
7.9
7
8.3
687
8.6
6
8.2
241
8.8
7
8.4
258
8.1
7
Self-Service Platform
8.5
254
8.3
7
8.6
261
8.1
7
8.0
221
8.1
7
8.4
238
7.9
7
Agentic AI - Customer Self-Service
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by default)
165
Not enough data
9.3(won by default)
485
Not enough data
8.6(won by default)
375
Not enough data
Channels
9.2(won by default)
481
Not enough data
8.7(won by default)
420
Not enough data
8.8(won by default)
381
Not enough data
8.5(won by default)
342
Not enough data
8.2(won by default)
56
Not enough data
Insight
8.6(won by default)
384
Not enough data
8.7(won by default)
172
Not enough data
8.6(won by default)
375
Feature Not Available
9.1(won by default)
448
Not enough data
Generative AI
7.7
88
Not enough data
7.7
87
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Not enough data
Automation
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and ThinkOwl are categorized as Digital Customer Service Platforms, Help Desk, Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
Freshdesk is categorized as AI Customer Support Agents, Conversational Support, Shared Inbox, Complaint Management, and Customer Communications Management
ThinkOwl has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ThinkOwl
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.1%
Financial Services
4.1%
Education Management
3.7%
Other
58.1%
Information Technology and Services
30.0%
Manufacturing
10.0%
Consulting
10.0%
Warehousing
10.0%
Pharmaceuticals
10.0%
Other
30.0%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
ThinkOwl has no discussions with answers
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