1. [Home](https://www.g2.com/)
2. ...
3. [Help Desk Software](https://www.g2.com/categories/help-desk)
4. [ThinkOwl Discussions](https://www.g2.com/products/thinkowl/discuss)

[
 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0ba301a7214d7d2ed4674f1fad907b29/thinkowl.png "Product Avatar Image")
](/products/thinkowl/reviews)

[

ThinkOwl

](/products/thinkowl/reviews)

(10)4.6/5

ThinkOwl is your one-stop solution for customer support needs. Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagement. ThinkOwl's arsenal of potent solutions—OwlDesk, OwlForce, and ThinkOwl CONVERSATIONS—are designed to automate routine tasks, boost agent productivity, and enhance service efficiency. It offers the perfect blend of service desk features, conversational or generative AI, and an omnichannel communication environment. Its workflow automation, AI technology, and software integration capabilities are a real treat for digital communication. Additionally, ThinkOwl excels in data analysis, generating advanced reports that offer real-time insights into KPIs across topics, teams, and channels.

Show More

* * *

### 70.0

Nps Score

Already have ThinkOwl?

### All ThinkOwl Discussions

Search

Most CommentedMost HelpfulPinned by G2Newest

All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments

FilterFilter

Filter byExpand/Collapse 

Sort by

Most Commented

Most Helpful

Pinned by G2

Newest

Filter by

All Discussions

Discussions with Comments

Pinned by G2

Discussions without Comments

 ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question")
G2

Pinned by G2 as a common question

•

almost 3 years ago

More Options
- 

[
# What is ThinkOwl used for?
](/discussions/what-is-thinkowl-used-for)
What is ThinkOwl used for?

[

help desk software

](https://www.g2.com/tags/help-desk-software)[

Live Chat Software

](https://www.g2.com/tags/live-chat-software)[

Customer Self-Service Software

](https://www.g2.com/tags/customer-self-service-software)[

Social Customer Service Software

](https://www.g2.com/tags/social-customer-service-software)

[

Digital Customer Service Platforms

](https://www.g2.com/tags/digital-customer-service-platforms)

Show More

* * *

\<0\>0\>Upvotes

0

* * *

0 Comments

[![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ThinkOwl+questions+and+get+answers+from+expert+users+in+our+ThinkOwl+Discussions+section.&title=ThinkOwl+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fthinkowl%2Fdiscuss)

[![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ThinkOwl+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fthinkowl%2Fdiscuss&via=G2dotcom)

[![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fthinkowl%2Fdiscuss)

[![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ThinkOwl+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fthinkowl%2Fdiscuss%0aAsk+ThinkOwl+questions+and+get+answers+from+expert+users+in+our+ThinkOwl+Discussions+section.)

[![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=ThinkOwl+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fthinkowl%2Fdiscuss%0aAsk+ThinkOwl+questions+and+get+answers+from+expert+users+in+our+ThinkOwl+Discussions+section.)

 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

## Start a New Software Discussion

Have a software question?

Get answers from real users and experts

[Start A Discussion](/products/thinkowl/discussions/new)

* * *

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_0ba301a7214d7d2ed4674f1fad907b29/thinkowl.png "Product Avatar Image")

### Have you used ThinkOwl before?

Answer a few questions to help the ThinkOwl community

[
Yes
](javascript:void(0))[
Yes
](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fthinkowl%2Fdiscuss%3Fsmall_ask%3Dthinkowl)
No