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At a Glance
Market Segments
Small-Business (48.4% of reviews)
Small-Business (65.0% of reviews)
Entry-Level Pricing
$15.00 Per Month
No pricing available
Freshdesk
Star Rating
(3,609)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 Per Month
Free Trial is available
Browse all 3 pricing plansSupportbench
Star Rating
(119)4.9 out of 5
Market Segments
Small-Business (65.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SupportbenchSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk's ticket creation user experience scores an 8.9, while Supportbench excels with a score of 9.5, indicating that Supportbench offers a more intuitive and streamlined process for creating tickets.
- Reviewers mention that Freshdesk's SLA Management is rated at 8.3, whereas Supportbench shines with a score of 9.4, suggesting that Supportbench provides more robust features for managing service level agreements effectively.
- G2 users highlight that Freshdesk's multi-channel coverage is rated at 8.4, but Supportbench outperforms with a higher rating, showcasing its superior ability to integrate various communication channels seamlessly.
- Users on G2 note that Freshdesk's quality of support is rated at 8.8, while Supportbench achieves a remarkable 9.7, indicating that users find Supportbench's customer service to be significantly more responsive and helpful.
- Reviewers say that Freshdesk's customization options score an 8.1, but Supportbench stands out with a score of 9.6, reflecting its flexibility and adaptability to meet specific business needs.
- Users report that Freshdesk's generative AI features, such as AI Text Generation, are rated at 7.4, while Supportbench excels with a score of 9.4, indicating a more advanced and effective use of AI technology in enhancing user experience.
Pricing
Entry-Level Pricing
Freshdesk
Growth
$15.00
Per Month
Everything in FREE plus
- Automations
- SLA & Business Hour
- Agent Collision
Supportbench
No pricing availableFree Trial
Freshdesk
Free Trial is available
Supportbench
Free Trial is available
Ratings
Meets Requirements
8.6
3,175
9.6
102
Ease of Use
8.8
3,197
9.6
103
Ease of Setup
8.6
2,258
9.6
38
Ease of Admin
8.7
2,152
9.6
16
Quality of Support
8.7
3,074
9.7
102
Has the product been a good partner in doing business?
8.8
2,077
9.8
16
Product Direction (% positive)
8.8
3,150
9.8
102
Features by Category
Ticket and Case Management
8.9
2218
|
Verified
9.5
88
8.8
2226
|
Verified
9.5
88
8.5
2139
|
Verified
9.6
88
8.5
2033
|
Verified
9.5
87
8.3
1797
|
Verified
9.4
85
8.5
2085
|
Verified
9.3
83
8.7
2007
|
Verified
9.3
87
8.2
1371
|
Verified
9.6
84
Generative AI
7.3
330
9.3
53
7.4
327
9.4
53
Agentic AI - Help Desk
7.1
59
Not enough data
6.9
59
Not enough data
7.2
57
Not enough data
Communication Channels
8.6
1920
|
Verified
9.5
89
8.9
2068
|
Verified
9.6
87
8.4
1312
|
Verified
9.5
85
8.0
1193
|
Verified
9.4
80
7.9
940
|
Verified
9.3
81
Platform
8.0
1156
|
Verified
9.4
77
8.1
1663
|
Verified
9.5
79
8.6
1546
|
Verified
9.5
80
8.2
1140
|
Verified
9.4
77
8.0
1861
|
Verified
9.6
80
8.3
1960
|
Verified
9.6
79
Channels
8.3
353
Not enough data
7.9
333
Not enough data
7.5
324
Not enough data
Design
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Not enough data
Generative AI
7.7
266
Not enough data
7.7
266
Not enough data
Usability
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Conversational Platform
8.3
434
Not enough data
8.3
380
Not enough data
8.3
372
Not enough data
8.4
308
Not enough data
Support Automation
8.4
389
Not enough data
8.4
410
Not enough data
8.2
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
209
Not enough data
7.4
206
Not enough data
Generative AI
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
584
|
Verified
Not enough data
8.7
601
|
Verified
Not enough data
8.7
495
|
Verified
Not enough data
8.5
199
Not enough data
8.2
202
Not enough data
Internal Use
8.1
1663
|
Verified
9.5
79
8.6
204
Not enough data
8.1
186
Not enough data
8.8
560
|
Verified
Not enough data
8.8
520
|
Verified
Not enough data
8.6
549
|
Verified
Not enough data
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
960
Not enough data
8.6
913
Not enough data
8.3
687
Not enough data
8.2
241
Not enough data
8.4
258
Not enough data
Self-Service Platform
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.5
237
Not enough data
Agentic AI - Customer Self-Service
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by default)
164
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
375
Not enough data
Channels
9.2(won by default)
480
Not enough data
8.7(won by default)
420
Not enough data
8.8(won by default)
381
Not enough data
8.5(won by default)
341
Not enough data
8.2(won by default)
55
Not enough data
Insight
8.6(won by default)
383
Not enough data
8.7(won by default)
171
Not enough data
8.6(won by default)
374
Not enough data
9.1(won by default)
447
Not enough data
Generative AI
7.7
87
Not enough data
7.7
86
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Not enough data
Automation
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Supportbench are categorized as Help Desk
Unique Categories
Supportbench has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Supportbench
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.2%
Financial Services
4.1%
Education Management
3.7%
Other
58.0%
Information Technology and Services
17.9%
Marketing and Advertising
16.2%
Computer Software
8.5%
Consumer Services
6.0%
Human Resources
3.4%
Other
47.9%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
What do you enjoy most about using Supportbench?
7 Comments
EF
customer services platform is really good Read more
Supportbench has no more discussions with answers
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