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Compare Freshdesk and Supportbench 
Featured Products
At a Glance
Market Segments
Small-Business (48.2% of reviews)
Small-Business (64.6% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
No pricing available
Freshdesk
Star Rating
(3,686)4.4 out of 5
Market Segments
Small-Business (48.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansSupportbench
Star Rating
(115)4.9 out of 5
Market Segments
Small-Business (64.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SupportbenchSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in user experience, particularly highlighting its intuitive UI and UX. Users appreciate its reliability and ease of use, with one IT Support Specialist noting that the platform is "clean, easy to read, and easy to use."
- According to verified reviews, Supportbench shines in its ability to handle complex B2B cases, providing robust relationship management. Users commend its powerful ticketing system that coordinates customer information effectively, making it suitable for organizations of all sizes.
- Users say that Freshdesk's automation features significantly enhance productivity, with seamless integration options like Genesys Cloud and Microsoft Teams. This integration has made daily operations smoother for many users, allowing them to manage customer issues efficiently.
- Reviewers mention that Supportbench's customer support is top-notch, with fast and efficient responses to requests. This level of support is particularly appreciated by users who require quick resolutions to their inquiries, making it a reliable choice for businesses.
- G2 reviewers highlight Freshdesk's scalability, which is crucial for growing businesses. Users have noted that it has been easy to scale as ticket volumes increase, with features like the child ticket option simplifying the escalation process.
- According to recent feedback, while Supportbench offers a high-quality experience, it has fewer recent reviews compared to Freshdesk, which may indicate a less active user base. This could affect the reliability of insights for potential buyers looking for a widely adopted solution.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Supportbench
No pricing availableFree Trial
Freshdesk
Free Trial is available
Supportbench
Free Trial is available
Ratings
Meets Requirements
8.6
3,234
9.6
98
Ease of Use
8.9
3,256
9.6
99
Ease of Setup
8.6
2,316
9.7
34
Ease of Admin
8.7
2,178
9.6
16
Quality of Support
8.7
3,131
9.7
98
Has the product been a good partner in doing business?
8.8
2,101
9.8
16
Product Direction (% positive)
8.8
3,206
9.8
98
Features by Category
Ticket and Case Management
8.9
2236
|
Verified
9.5
86
8.8
2253
|
Verified
9.5
86
8.5
2166
|
Verified
9.6
86
8.5
2052
|
Verified
9.5
86
8.3
1809
|
Verified
9.4
84
8.5
2093
|
Verified
9.3
82
8.7
2018
|
Verified
9.4
86
8.3
1379
|
Verified
9.6
82
Generative AI
7.3
332
9.4
52
7.4
330
9.4
52
Agentic AI - Help Desk
7.1
61
Not enough data
7.0
61
Not enough data
7.3
61
Not enough data
Communication Channels
8.6
1929
|
Verified
9.5
88
8.9
2086
|
Verified
9.6
86
8.4
1321
|
Verified
9.5
84
8.0
1197
|
Verified
9.5
79
7.9
943
|
Verified
9.3
80
Platform
8.0
1162
|
Verified
9.4
77
8.1
1664
|
Verified
9.5
79
8.6
1550
|
Verified
9.5
80
8.2
1151
|
Verified
9.4
77
8.0
1877
|
Verified
9.6
79
8.3
1965
|
Verified
9.6
79
Channels
8.4
360
Not enough data
8.0
336
Not enough data
7.5
326
Not enough data
Design
8.2
333
Not enough data
7.8
337
Not enough data
8.3
357
Not enough data
8.3
346
Not enough data
8.4
335
Not enough data
Generative AI
7.7
266
Not enough data
7.8
266
Not enough data
Usability
8.8
268
Not enough data
8.7
264
Not enough data
8.8
258
Not enough data
Reporting
8.6
252
Not enough data
8.5
248
Not enough data
8.6
260
Not enough data
Generative AI
7.5
183
Not enough data
7.6
183
Not enough data
Conversational Platform
8.3
439
Not enough data
8.3
385
Not enough data
8.3
378
Not enough data
8.4
314
Not enough data
Support Automation
8.4
395
Not enough data
8.4
415
Not enough data
8.3
380
Not enough data
8.3
321
Not enough data
Generative AI
7.4
212
Not enough data
7.4
208
Not enough data
Generative AI
7.9
119
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
587
|
Verified
Not enough data
8.7
602
|
Verified
Not enough data
8.7
497
|
Verified
Not enough data
8.5
202
Not enough data
8.2
204
Not enough data
Internal Use
8.1
1664
|
Verified
9.5
79
8.6
206
Not enough data
8.2
188
Not enough data
8.8
560
|
Verified
Not enough data
8.8
521
|
Verified
Not enough data
8.6
549
|
Verified
Not enough data
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
963
Not enough data
8.6
915
Not enough data
8.3
688
Not enough data
8.2
243
Not enough data
8.4
261
Not enough data
Self-Service Platform
8.5
257
Not enough data
8.6
266
Not enough data
8.0
226
Not enough data
8.5
241
Not enough data
Agentic AI - Customer Self-Service
7.9
20
Not enough data
7.9
18
Not enough data
8.0
19
Not enough data
7.9
21
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by default)
166
Not enough data
9.3(won by default)
487
Not enough data
8.6(won by default)
375
Not enough data
Channels
9.2(won by default)
482
Not enough data
8.7(won by default)
419
Not enough data
8.8(won by default)
380
Not enough data
8.5(won by default)
344
Not enough data
8.3(won by default)
58
Not enough data
Insight
8.6(won by default)
386
Not enough data
8.7(won by default)
173
Not enough data
8.6(won by default)
377
Not enough data
9.1(won by default)
449
Not enough data
Generative AI
7.7
88
Not enough data
7.7
87
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.1
12
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.6
13
Not enough data
8.7
13
Not enough data
8.6
13
Not enough data
Automation
9.0
12
Not enough data
8.8
12
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Supportbench are categorized as Help Desk
Unique Categories
Supportbench has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Supportbench
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.1%
Information Technology and Services
18.6%
Marketing and Advertising
15.9%
Computer Software
8.8%
Consumer Services
6.2%
Human Resources
3.5%
Other
46.9%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
What do you enjoy most about using Supportbench?
7 Comments
EF
customer services platform is really good Read more
Supportbench has no more discussions with answers
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