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Compare Freshdesk and QuickBooks Desktop Enterprise 
Featured Products
At a Glance
Market Segments
Small-Business (48.3% of reviews)
Small-Business (67.2% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Starting at $1,703.00 1 user Per Year
Freshdesk
Star Rating
(3,620)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansQuickBooks Desktop Enterprise
Star Rating
(1,020)4.3 out of 5
Market Segments
Small-Business (67.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $1,703.00 1 user Per Year
Learn more about QuickBooks Desktop EnterpriseFreshdesk vs QuickBooks Desktop Enterprise
When assessing the two solutions, reviewers found Freshdesk easier to use, set up, and administer. Reviewers also preferred doing business with Freshdesk overall.
- Reviewers felt that QuickBooks Desktop Enterprise meets the needs of their business better than Freshdesk.
- When comparing quality of ongoing product support, reviewers felt that Freshdesk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Freshdesk over QuickBooks Desktop Enterprise.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
QuickBooks Desktop Enterprise
QuickBooks Desktop Enterprise
Starting at $1,703.00
1 user Per Year
Manage your business and your bottom line with enhanced visibility and control. Work with a dedicated help team every step of the way.
- Industry Editions
- Advanced Inventory
- Advanced Reporting
Free Trial
Freshdesk
Free Trial is available
QuickBooks Desktop Enterprise
Free Trial is available
Ratings
Meets Requirements
8.6
3,184
8.7
868
Ease of Use
8.8
3,207
8.7
883
Ease of Setup
8.6
2,266
8.3
441
Ease of Admin
8.7
2,154
8.5
366
Quality of Support
8.7
3,082
7.9
821
Has the product been a good partner in doing business?
8.8
2,078
8.4
357
Product Direction (% positive)
8.8
3,159
7.5
850
Features by Category
Ticket and Case Management
8.9
2224
|
Verified
Not enough data
8.8
2231
|
Verified
Not enough data
8.5
2146
|
Verified
Not enough data
8.5
2036
|
Verified
Not enough data
8.3
1800
|
Verified
Not enough data
8.5
2087
|
Verified
Not enough data
8.7
2009
|
Verified
Not enough data
8.2
1373
|
Verified
Not enough data
Generative AI
7.3
331
Not enough data
7.4
328
Not enough data
Agentic AI - Help Desk
7.1
59
Not enough data
6.9
59
Not enough data
7.2
59
Not enough data
Communication Channels
8.6
1923
|
Verified
Not enough data
8.9
2070
|
Verified
Not enough data
8.4
1313
|
Verified
Not enough data
8.0
1193
|
Verified
Not enough data
7.9
940
|
Verified
Not enough data
Platform
8.0
1154
|
Verified
Not enough data
8.1
1662
|
Verified
Not enough data
8.6
1545
|
Verified
Not enough data
8.2
1142
|
Verified
Not enough data
8.0
1864
|
Verified
Not enough data
8.3
1959
|
Verified
Not enough data
General Ledger
Not enough data
8.8
663
|
Verified
Not enough data
8.1
509
|
Verified
Not enough data
8.3
592
|
Verified
Accounts Receivable
Not enough data
8.5
654
|
Verified
Not enough data
8.2
574
|
Verified
Not enough data
7.9
505
|
Verified
Accounts Payable
Not enough data
8.4
578
|
Verified
Not enough data
8.6
627
|
Verified
Not enough data
8.3
552
|
Verified
Other Functionality
Not enough data
8.0
471
|
Verified
Not enough data
8.0
468
Not enough data
8.0
466
|
Verified
Not enough data
8.1
494
Not enough data
8.0
502
Not enough data
8.7
630
|
Verified
Not enough data
8.5
484
|
Verified
Not enough data
8.4
489
|
Verified
Reporting & Analytics
Not enough data
8.9
679
|
Verified
Not enough data
8.4
672
|
Verified
Not enough data
8.0
545
|
Verified
Not enough data
8.3
607
|
Verified
Platform
Not enough data
7.8
620
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
644
|
Verified
Not enough data
8.0
462
Not enough data
8.3
658
|
Verified
Not enough data
8.3
610
|
Verified
Integration
Not enough data
8.1
592
|
Verified
Not enough data
7.9
461
|
Verified
Not enough data
7.8
438
Cash Flow
Not enough data
8.3
228
|
Verified
Not enough data
8.7
240
|
Verified
Not enough data
8.7
227
|
Verified
Budgeting & Forecasting
Not enough data
8.0
545
|
Verified
Not enough data
8.3
219
|
Verified
Not enough data
8.1
190
|
Verified
Not enough data
8.4
217
|
Verified
Revenue
Not enough data
8.5
223
|
Verified
Not enough data
8.4
218
|
Verified
Not enough data
8.1
203
Payroll
Not enough data
8.4
193
Not enough data
Feature Not Available
Not enough data
8.3
206
Not enough data
8.7
219
|
Verified
AI
Not enough data
6.8
47
Not enough data
7.0
49
Not enough data
6.9
48
Not enough data
6.8
48
Not enough data
7.1
49
Not enough data
6.7
50
Not enough data
7.4
49
Not enough data
7.4
50
Not enough data
7.0
49
Not enough data
7.1
50
Mobile Applications - Accounting
Not enough data
6.6
39
Not enough data
7.2
38
Not enough data
6.9
38
Not enough data
6.4
39
Not enough data
6.8
39
Not enough data
7.6
39
Agentic AI - Accounting
Not enough data
6.7
25
Employee Self Service
Not enough data
7.7
104
Not enough data
7.8
90
Not enough data
7.5
82
Administration
Not enough data
8.9
177
Not enough data
8.2
149
Not enough data
8.9
141
Not enough data
8.5
155
Not enough data
8.6
153
Not enough data
8.6
134
Not enough data
8.4
118
Not enough data
8.9
161
Not enough data
8.8
141
Taxes
Not enough data
8.9
165
Not enough data
8.5
97
Not enough data
8.7
128
Integration
Not enough data
8.1
102
Not enough data
7.8
75
Not enough data
8.4
83
Not enough data
7.6
67
Platform
Not enough data
8.5
109
Not enough data
8.5
166
Not enough data
8.4
171
Not enough data
8.3
157
Channels
8.3
354
Not enough data
7.9
333
Not enough data
7.5
324
Not enough data
Design
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Not enough data
Generative AI
7.7
266
Not enough data
7.7
266
Not enough data
Usability
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
256
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Accounting
Not enough data
8.3
43
Not enough data
8.1
43
Not enough data
8.0
45
Not enough data
7.9
42
Not enough data
7.9
42
Not enough data
8.1
44
Not enough data
8.0
44
Not enough data
8.3
44
Not enough data
7.8
42
Not enough data
7.1
40
Not enough data
8.3
43
Not enough data
7.9
42
Not enough data
8.3
42
Not enough data
7.5
38
Not enough data
8.0
37
Not enough data
8.1
35
Not enough data
7.9
35
Not enough data
8.4
38
Back Office
Not enough data
7.7
39
Not enough data
7.3
36
Not enough data
7.3
34
Not enough data
7.6
34
Not enough data
7.7
37
Not enough data
8.0
35
Not enough data
7.5
33
Not enough data
8.0
39
Not enough data
7.9
33
Not enough data
7.7
30
Not enough data
7.4
31
Not enough data
7.7
31
Not enough data
7.4
30
Not enough data
7.8
31
Front Office
Not enough data
8.0
31
Not enough data
8.0
31
Not enough data
8.1
34
Not enough data
8.2
34
Not enough data
7.9
31
Not enough data
7.8
29
Not enough data
7.6
31
Not enough data
8.0
36
Not enough data
8.0
32
Not enough data
8.2
32
Not enough data
8.2
33
Not enough data
8.1
36
Not enough data
7.9
29
Not enough data
8.2
28
Not enough data
7.7
28
Not enough data
7.8
28
Integration
Not enough data
8.2
31
Not enough data
8.2
33
Not enough data
8.3
32
Logistics
Not enough data
8.1
34
Not enough data
7.7
31
Not enough data
7.6
29
Not enough data
8.0
32
Not enough data
7.6
33
Not enough data
7.5
33
Not enough data
7.2
32
Not enough data
7.6
32
Not enough data
8.0
34
Not enough data
7.5
32
Platform
Not enough data
8.0
35
Not enough data
8.0
31
Not enough data
8.1
34
Not enough data
8.3
35
Not enough data
8.2
36
Not enough data
8.1
32
Production
Not enough data
7.6
30
Not enough data
7.8
28
Not enough data
7.6
28
Not enough data
7.7
28
Not enough data
7.7
28
Not enough data
7.6
28
Not enough data
7.4
28
Not enough data
7.7
27
Not enough data
7.4
27
Not enough data
7.6
28
Not enough data
7.2
26
Not enough data
7.7
28
Reporting & Analytics
Not enough data
8.4
34
Not enough data
8.6
34
Not enough data
8.3
34
Generative AI
Not enough data
6.9
20
Not enough data
6.8
20
Agentic AI - ERP Systems
Not enough data
6.0
8
Conversational Platform
8.3
433
Not enough data
8.3
381
Not enough data
8.3
373
Not enough data
8.4
308
Not enough data
Support Automation
8.4
389
Not enough data
8.4
409
Not enough data
8.2
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
209
Not enough data
7.4
206
Not enough data
Generative AI
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
585
|
Verified
Not enough data
8.7
602
|
Verified
Not enough data
8.7
496
|
Verified
Not enough data
8.5
200
Not enough data
8.2
202
Not enough data
Internal Use
8.1
1662
|
Verified
Not enough data
8.6
204
Not enough data
8.1
186
Not enough data
8.8
560
|
Verified
Not enough data
8.8
520
|
Verified
Not enough data
8.6
548
|
Verified
Not enough data
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
960
Not enough data
8.6
913
Not enough data
8.3
687
Not enough data
8.2
241
Not enough data
8.4
258
Not enough data
Self-Service Platform
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.4
238
Not enough data
Agentic AI - Customer Self-Service
7.8
19
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.5
19
Not enough data
7.4
18
Not enough data
7.7
18
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by default)
164
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
374
Not enough data
Channels
9.2(won by default)
480
Not enough data
8.7(won by default)
419
Not enough data
8.8(won by default)
380
Not enough data
8.5(won by default)
342
Not enough data
8.2(won by default)
56
Not enough data
Insight
8.6(won by default)
383
Not enough data
8.7(won by default)
172
Not enough data
8.6(won by default)
375
Not enough data
9.1(won by default)
447
Not enough data
Generative AI
7.7
88
Not enough data
7.7
87
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.1
12
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.6
13
Not enough data
8.7
13
Not enough data
8.6
13
Not enough data
Automation
9.0
12
Not enough data
8.8
12
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and QuickBooks Desktop Enterprise share no categories
Unique Categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
QuickBooks Desktop Enterprise
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
12.9%
Internet
4.1%
Financial Services
4.1%
Education Management
3.7%
Other
58.1%
Accounting
27.9%
Construction
8.7%
Non-Profit Organization Management
3.0%
Retail
2.8%
Information Technology and Services
2.2%
Other
55.4%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
What is QuickBooks Enterprise?
2 Comments
Official Response from QuickBooks Desktop Enterprise
QuickBooks Desktop Enterprise is software designed to help you manage your accounting and business needs efficiently and with ease. It comes with the...Read more
How do you do a new budget
2 Comments
RM
Go to the top dropdown & select Company>Planning & Budgeting>Set up budgets. You can setup & input your budget data there.Read more
Dear Intuit/Quickbooks, will it ever be possible to link outlook with email addresses stored in a Customer or Vendor profile in either QBO or QBD?
2 Comments
AH
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