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Compare Freshdesk and Missive 
Featured Products
At a Glance
Market Segments
Small-Business (48.3% of reviews)
Small-Business (90.6% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free
Freshdesk
Star Rating
(3,619)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansMissive
Star Rating
(723)4.6 out of 5
Market Segments
Small-Business (90.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, boasting a higher G2 Score compared to Missive. Users appreciate its clean interface and robust automation features, which streamline ticket management and enhance productivity.
- According to verified reviews, Freshdesk's multi-channel support is a standout feature, allowing teams to manage customer interactions efficiently. Users highlight how the platform helps them stay organized by tracking tickets and ensuring nothing gets overlooked.
- Users say that Missive shines in its collaborative capabilities, particularly with its ability to assign tasks directly from emails. This feature, combined with integrated tools like Google Calendar, significantly boosts team efficiency and task management.
- Reviewers mention that while Freshdesk has a strong presence in the small business segment, Missive is particularly favored by teams looking for a free entry-level option. This makes Missive an attractive choice for startups and smaller organizations.
- G2 reviewers highlight that Missive's user interface is praised for its ease of adoption, with many users noting that their teams became more aligned and consistent in client communications shortly after implementation.
- According to recent user feedback, Freshdesk's ticket handling automation is a significant advantage, helping teams manage incoming support requests without the hassle of switching between tools, which is a common pain point for many users.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Missive
Free
Free
- 15 days history limit
- Up to 3 users per organization
- Limited to 2 personal accounts per user
Free Trial
Freshdesk
Free Trial is available
Missive
Free Trial is available
Ratings
Meets Requirements
8.6
3,183
9.0
697
Ease of Use
8.8
3,205
8.8
711
Ease of Setup
8.6
2,264
8.6
621
Ease of Admin
8.7
2,154
9.0
224
Quality of Support
8.7
3,081
9.3
597
Has the product been a good partner in doing business?
8.8
2,078
9.6
219
Product Direction (% positive)
8.8
3,158
9.4
683
Features by Category
Ticket and Case Management
8.9
2223
|
Verified
Not enough data
8.8
2229
|
Verified
Not enough data
8.5
2145
|
Verified
Not enough data
8.5
2036
|
Verified
Not enough data
8.3
1800
|
Verified
Not enough data
8.5
2087
|
Verified
Not enough data
8.7
2008
|
Verified
Not enough data
8.2
1372
|
Verified
Not enough data
Generative AI
7.3
331
Not enough data
7.4
328
Not enough data
Agentic AI - Help Desk
7.1
59
Not enough data
6.9
59
Not enough data
7.2
58
Not enough data
Communication Channels
8.6
1923
|
Verified
Not enough data
8.9
2069
|
Verified
Not enough data
8.4
1313
|
Verified
Not enough data
8.0
1193
|
Verified
Not enough data
7.9
940
|
Verified
Not enough data
Platform
8.0
1154
|
Verified
Not enough data
8.1
1662
|
Verified
Feature Not Available
8.6
1545
|
Verified
Not enough data
8.2
1142
|
Verified
Not enough data
8.0
1862
|
Verified
Not enough data
8.3
1959
|
Verified
Not enough data
Business Instant Messaging
Not enough data
8.7
223
Not enough data
8.9
227
Not enough data
7.8
230
Business Instant Messaging
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Business Instant Messaging
Not enough data
8.6
221
Not enough data
9.1
223
Not enough data
8.3
216
Generative AI - Business Instant Messaging
Not enough data
7.1
97
AI - Business Instant Messaging
Not enough data
6.9
96
Not enough data
7.0
94
Not enough data
6.9
93
Not enough data
7.0
94
Agentic AI - Business Instant Messaging
Not enough data
7.3
40
Not enough data
7.4
41
Channels
8.3
354
8.7
287
7.9
333
8.2
270
7.5
324
Feature Not Available
Design
8.2
331
8.3
264
7.8
336
7.2
255
8.2
356
8.5
267
8.3
342
8.7
267
8.4
332
8.4
254
Generative AI
7.7
266
7.7
240
7.7
266
7.5
237
Usability
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
256
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Inbox Tools
Not enough data
9.3
440
Not enough data
8.8
431
Not enough data
8.7
425
Not enough data
8.9
429
Coordination Tools
Not enough data
8.2
414
Not enough data
8.5
415
Not enough data
8.0
418
Software Options
Not enough data
9.1
421
Not enough data
8.8
421
Email Client - Agentic AI
Not enough data
6.6
86
Not enough data
7.1
92
Conversational Platform
8.3
433
Not enough data
8.3
381
Not enough data
8.3
373
Not enough data
8.4
308
Not enough data
Support Automation
8.4
389
Not enough data
8.4
409
Not enough data
8.2
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
209
Not enough data
7.4
206
Not enough data
Sorting & Filtering
Not enough data
7.7
196
Not enough data
8.7
197
Not enough data
6.9
177
Not enough data
8.2
188
Integrations
Not enough data
7.3
160
Not enough data
8.9
183
Not enough data
7.3
154
Time Management
Not enough data
9.1
186
Not enough data
8.7
172
Not enough data
9.0
180
Generative AI
Not enough data
7.3
169
Not enough data
6.3
156
Not enough data
7.0
161
Agentic AI - Email Management
Not enough data
6.6
76
Not enough data
7.0
76
Generative AI
7.9
118
8.0
121
7.9
117
7.9
120
7.6
116
Feature Not Available
Communication
8.8
585
|
Verified
7.7
151
8.7
602
|
Verified
8.6
154
8.7
496
|
Verified
Feature Not Available
8.5
200
Feature Not Available
8.2
202
Feature Not Available
Internal Use
8.1
1662
|
Verified
Feature Not Available
8.6
204
8.6
155
8.1
186
8.0
144
8.8
560
|
Verified
Feature Not Available
8.8
520
|
Verified
9.1
154
8.6
548
|
Verified
8.1
142
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
960
Not enough data
8.6
913
Not enough data
8.3
687
Not enough data
8.2
241
Not enough data
8.4
258
Not enough data
Self-Service Platform
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.4
238
Not enough data
Agentic AI - Customer Self-Service
7.8
19
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.5
19
Not enough data
7.4
18
Not enough data
7.7
18
Not enough data
Generative AI
8.2(won by 0.3)
81
7.9
93
8.1(won by 0.3)
81
7.8
90
Process
8.6(won by default)
164
Feature Not Available
9.3(won by default)
484
Feature Not Available
8.6(tied score)
374
8.6(tied score)
111
Channels
9.2(won by 0.4)
480
8.8
109
8.7(tied score)
419
8.7(tied score)
110
8.8(won by 0.2)
380
8.6
105
8.5(won by 1.2)
342
7.3
103
8.2
56
8.5(won by 0.3)
105
Insight
8.6(won by default)
383
Feature Not Available
8.7(won by default)
172
Feature Not Available
8.6(won by default)
375
Feature Not Available
9.1(won by default)
447
Feature Not Available
Generative AI
7.7
88
Not enough data
7.7
87
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.1
12
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.6
13
Not enough data
8.7
13
Not enough data
8.6
13
Not enough data
Automation
9.0
12
Not enough data
8.8
12
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Missive are categorized as Shared Inbox, Customer Communications Management, Social Customer Service, and Live Chat
Unique Categories
Freshdesk is categorized as AI Customer Support Agents, Digital Customer Service Platforms, Help Desk, Conversational Support, Complaint Management, and Customer Self-Service
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Missive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
12.9%
Internet
4.1%
Financial Services
4.1%
Education Management
3.7%
Other
58.1%
Accounting
7.6%
Marketing and Advertising
7.2%
Construction
6.8%
Leisure, Travel & Tourism
6.0%
Computer Software
5.3%
Other
67.1%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
What is Missive app?
1 Comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
What does Missive do?
1 Comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
Is Front app good?
1 Comment
Official Response from Missive
Yes, Front is a good and solid software. One of the main differences is that Missive does not offer a feature where you forward emails to a Front address and...Read more
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