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Compare Freshdesk and Jitbit Helpdesk 
Featured Products
At a Glance
Market Segments
Small-Business (48.3% of reviews)
Mid-Market (64.7% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
$24
Freshdesk
Star Rating
(3,694)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansJitbit Helpdesk
Star Rating
(51)4.3 out of 5
Market Segments
Mid-Market (64.7% of reviews)
Pros & Cons
Entry-Level Pricing
$24
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Jitbit Helpdesk. Users appreciate its intuitive UI and UX, making it a reliable choice for managing customer issues effectively.
- Users say that Freshdesk's implementation process is notably smooth, with many highlighting its easy integration with tools like Genesys Cloud and Microsoft Teams, which enhances day-to-day operations. In contrast, while Jitbit Helpdesk is also praised for its ease of setup, it lacks the same level of recent user engagement.
- Reviewers mention that Freshdesk offers advanced features like the child ticket option, which simplifies the escalation process by automatically duplicating information from parent tickets. This feature is particularly valued by IT support specialists, whereas Jitbit Helpdesk, while user-friendly, does not have a comparable feature that stands out in user feedback.
- According to verified reviews, Freshdesk shines in its automation capabilities, which users find beneficial for streamlining workflows. Jitbit Helpdesk does offer customization options, but users have noted that it may not be as robust in automation as Freshdesk.
- Users highlight that Freshdesk's ticket response user experience is superior, with many praising its quick response times and effective ticket management. Jitbit Helpdesk, while providing a clean UI and good categorization, does not receive the same level of acclaim for its ticket handling efficiency.
- Reviewers note that Freshdesk's support quality is consistently rated higher, with users appreciating the responsive customer service. Jitbit Helpdesk also has a solid support system, but it lacks the volume of recent reviews that would indicate a comparable level of satisfaction.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Free Trial
Freshdesk
Free Trial is available
Jitbit Helpdesk
Free Trial is available
Ratings
Meets Requirements
8.6
3,236
8.8
44
Ease of Use
8.9
3,258
9.0
44
Ease of Setup
8.6
2,318
8.6
29
Ease of Admin
8.7
2,179
8.6
29
Quality of Support
8.7
3,133
8.6
41
Has the product been a good partner in doing business?
8.8
2,102
8.8
28
Product Direction (% positive)
8.8
3,208
7.8
42
Features by Category
Ticket and Case Management
8.9
2236
|
Verified
8.8
35
|
Verified
8.8
2255
|
Verified
8.7
35
|
Verified
8.5
2167
|
Verified
8.0
33
|
Verified
8.5
2052
|
Verified
8.6
33
|
Verified
8.3
1809
|
Verified
8.1
28
|
Verified
8.5
2093
|
Verified
8.1
35
|
Verified
8.7
2018
|
Verified
8.6
34
|
Verified
8.3
1379
|
Verified
8.1
22
|
Verified
Generative AI
7.3
332
Not enough data
7.4
330
Not enough data
Agentic AI - Help Desk
7.1
61
Not enough data
7.0
61
Not enough data
7.3
61
Not enough data
Communication Channels
8.6
1929
|
Verified
8.4
32
|
Verified
8.9
2087
|
Verified
8.5
35
|
Verified
8.4
1321
|
Verified
8.3
18
|
Verified
8.0
1197
|
Verified
7.6
21
7.9
943
|
Verified
8.2
17
Platform
8.0
1162
|
Verified
7.5
19
|
Verified
8.1
1664
|
Verified
8.5
24
|
Verified
8.6
1550
|
Verified
7.9
22
|
Verified
8.2
1151
|
Verified
8.4
19
|
Verified
8.0
1877
|
Verified
8.4
33
|
Verified
8.3
1965
|
Verified
7.9
32
|
Verified
Channels
8.4
360
Not enough data
8.0
336
Not enough data
7.5
326
Not enough data
Design
8.2
333
Not enough data
7.8
337
Not enough data
8.3
357
Not enough data
8.3
346
Not enough data
8.4
335
Not enough data
Generative AI
7.7
266
Not enough data
7.8
266
Not enough data
Usability
8.8
268
Not enough data
8.7
264
Not enough data
8.8
258
Not enough data
Reporting
8.6
252
Not enough data
8.5
248
Not enough data
8.6
260
Not enough data
Generative AI
7.5
183
Not enough data
7.6
183
Not enough data
Conversational Platform
8.3
439
Not enough data
8.3
385
Not enough data
8.3
378
Not enough data
8.4
314
Not enough data
Support Automation
8.4
395
Not enough data
8.4
415
Not enough data
8.3
380
Not enough data
8.3
321
Not enough data
Generative AI
7.4
212
Not enough data
7.4
208
Not enough data
Generative AI
7.9
119
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
587
|
Verified
8.8
8
|
Verified
8.7
602
|
Verified
9.0
8
|
Verified
8.7
497
|
Verified
9.2
8
|
Verified
8.5
202
Not enough data
8.2
204
Not enough data
Internal Use
8.1
1664
|
Verified
8.5
24
|
Verified
8.6
206
9.0
8
|
Verified
8.2
188
Not enough data
8.8
560
|
Verified
8.3
8
|
Verified
8.8
521
|
Verified
8.8
8
|
Verified
8.6
549
|
Verified
8.5
8
|
Verified
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
963
Not enough data
8.6
915
Not enough data
8.3
688
Not enough data
8.2
243
Not enough data
8.4
261
Not enough data
Self-Service Platform
8.5
257
Not enough data
8.6
266
Not enough data
8.0
226
Not enough data
8.5
241
Not enough data
Agentic AI - Customer Self-Service
7.9
20
Not enough data
7.9
18
Not enough data
8.0
19
Not enough data
7.9
21
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by default)
166
Not enough data
9.3(won by default)
487
Not enough data
8.6(won by default)
375
Not enough data
Channels
9.2(won by default)
482
Not enough data
8.7(won by default)
419
Not enough data
8.8(won by default)
380
Not enough data
8.5(won by default)
344
Not enough data
8.3(won by default)
58
Not enough data
Insight
8.6(won by default)
386
Not enough data
8.7(won by default)
173
Not enough data
8.6(won by default)
377
Not enough data
9.1(won by default)
449
Not enough data
Generative AI
7.7
88
Not enough data
7.7
87
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.1
12
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.6
13
Not enough data
8.7
13
Not enough data
8.6
13
Not enough data
Automation
9.0
12
Not enough data
8.8
12
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Unique Categories
Jitbit Helpdesk has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jitbit Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.1%
Information Technology and Services
19.6%
Government Administration
5.9%
Retail
3.9%
Outsourcing/Offshoring
3.9%
Non-Profit Organization Management
3.9%
Other
62.7%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Jitbit Helpdesk has no discussions with answers
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