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At a Glance
Market Segments
Small-Business (48.4% of reviews)
Mid-Market (64.7% of reviews)
Entry-Level Pricing
$15.00 Per Month
$24
Freshdesk
Star Rating
(3,609)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 Per Month
Free Trial is available
Browse all 3 pricing plansJitbit Helpdesk
Star Rating
(51)4.3 out of 5
Market Segments
Mid-Market (64.7% of reviews)
Pros & Cons
Entry-Level Pricing
$24
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk excels in its multi-channel coverage, particularly with email and social media integration, achieving high ratings of 9.2 and 8.8 respectively. In contrast, Jitbit Helpdesk, while still effective, has lower ratings in these areas, with email at 8.4 and social integration at 7.5.
- Reviewers mention that Freshdesk's ticket creation user experience is rated at 8.9, highlighting its intuitive interface and ease of use. Jitbit Helpdesk, while rated at 8.7, does not provide the same level of user-friendly design, which some users find less engaging.
- G2 users indicate that Freshdesk's automation features, particularly in response automation, are rated at 8.5, making it easier for teams to manage repetitive tasks. Jitbit Helpdesk's response automation is rated slightly higher at 8.6, but users note that it lacks some of the advanced features found in Freshdesk.
- Users on G2 report that Freshdesk's self-service experience, particularly its knowledge base, is rated at 8.7, providing a robust resource for customers. Jitbit Helpdesk's knowledge base, rated at 8.3, is effective but lacks some of the depth and user-friendliness that Freshdesk offers.
- Reviewers mention that Freshdesk's quality of support is rated at 8.8, with many praising the responsiveness and helpfulness of the support team. Jitbit Helpdesk, rated at 8.6, also has a solid support system, but some users feel it could be more proactive in addressing issues.
- Users say that Freshdesk's reporting capabilities, particularly in trend analysis and performance monitoring, are rated at 8.5 and 8.6 respectively, providing valuable insights for teams. Jitbit Helpdesk's reporting features, while rated at 8.3, do not offer the same level of detail and customization that Freshdesk users appreciate.
Pricing
Entry-Level Pricing
Freshdesk
Growth
$15.00
Per Month
Everything in FREE plus
- Automations
- SLA & Business Hour
- Agent Collision
Free Trial
Freshdesk
Free Trial is available
Jitbit Helpdesk
Free Trial is available
Ratings
Meets Requirements
8.6
3,175
8.8
44
Ease of Use
8.8
3,197
9.0
44
Ease of Setup
8.6
2,258
8.6
29
Ease of Admin
8.7
2,152
8.6
29
Quality of Support
8.7
3,074
8.6
41
Has the product been a good partner in doing business?
8.8
2,077
8.8
28
Product Direction (% positive)
8.8
3,150
7.8
42
Features by Category
Ticket and Case Management
8.9
2218
|
Verified
8.8
35
|
Verified
8.8
2226
|
Verified
8.7
35
|
Verified
8.5
2139
|
Verified
8.0
33
|
Verified
8.5
2033
|
Verified
8.6
33
|
Verified
8.3
1797
|
Verified
8.1
28
|
Verified
8.5
2085
|
Verified
8.1
35
|
Verified
8.7
2007
|
Verified
8.6
34
|
Verified
8.2
1371
|
Verified
8.1
22
|
Verified
Generative AI
7.3
330
Not enough data
7.4
327
Not enough data
Agentic AI - Help Desk
7.1
59
Not enough data
6.9
59
Not enough data
7.2
57
Not enough data
Communication Channels
8.6
1920
|
Verified
8.4
32
|
Verified
8.9
2068
|
Verified
8.5
35
|
Verified
8.4
1312
|
Verified
8.3
18
|
Verified
8.0
1193
|
Verified
7.6
21
7.9
940
|
Verified
8.2
17
Platform
8.0
1156
|
Verified
7.5
19
|
Verified
8.1
1663
|
Verified
8.5
24
|
Verified
8.6
1546
|
Verified
7.9
22
|
Verified
8.2
1140
|
Verified
8.4
19
|
Verified
8.0
1861
|
Verified
8.4
33
|
Verified
8.3
1960
|
Verified
7.9
32
|
Verified
Channels
8.3
353
Not enough data
7.9
333
Not enough data
7.5
324
Not enough data
Design
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Not enough data
Generative AI
7.7
266
Not enough data
7.7
266
Not enough data
Usability
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Conversational Platform
8.3
434
Not enough data
8.3
380
Not enough data
8.3
372
Not enough data
8.4
308
Not enough data
Support Automation
8.4
389
Not enough data
8.4
410
Not enough data
8.2
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
209
Not enough data
7.4
206
Not enough data
Generative AI
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
584
|
Verified
8.8
8
|
Verified
8.7
601
|
Verified
9.0
8
|
Verified
8.7
495
|
Verified
9.2
8
|
Verified
8.5
199
Not enough data
8.2
202
Not enough data
Internal Use
8.1
1663
|
Verified
8.5
24
|
Verified
8.6
204
9.0
8
|
Verified
8.1
186
Not enough data
8.8
560
|
Verified
8.3
8
|
Verified
8.8
520
|
Verified
8.8
8
|
Verified
8.6
549
|
Verified
8.5
8
|
Verified
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
960
Not enough data
8.6
913
Not enough data
8.3
687
Not enough data
8.2
241
Not enough data
8.4
258
Not enough data
Self-Service Platform
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.5
237
Not enough data
Agentic AI - Customer Self-Service
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by default)
164
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
375
Not enough data
Channels
9.2(won by default)
480
Not enough data
8.7(won by default)
420
Not enough data
8.8(won by default)
381
Not enough data
8.5(won by default)
341
Not enough data
8.2(won by default)
55
Not enough data
Insight
8.6(won by default)
383
Not enough data
8.7(won by default)
171
Not enough data
8.6(won by default)
374
Not enough data
9.1(won by default)
447
Not enough data
Generative AI
7.7
87
Not enough data
7.7
86
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Not enough data
Automation
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Unique Categories
Jitbit Helpdesk has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jitbit Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.2%
Financial Services
4.1%
Education Management
3.7%
Other
58.0%
Information Technology and Services
19.6%
Government Administration
5.9%
Retail
3.9%
Outsourcing/Offshoring
3.9%
Non-Profit Organization Management
3.9%
Other
62.7%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Jitbit Helpdesk has no discussions with answers
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