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At a Glance
Market Segments
Small-Business (48.4% of reviews)
Mid-Market (63.4% of reviews)
Entry-Level Pricing
$15.00 Per Month
No pricing available
Freshdesk
Star Rating
(3,610)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 Per Month
Free Trial is available
Browse all 3 pricing plansIFS Cloud
Star Rating
(269)4.0 out of 5
Market Segments
Mid-Market (63.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about IFS CloudFreshdesk vs IFS Cloud
When assessing the two solutions, reviewers found Freshdesk easier to use, set up, and administer. Reviewers also preferred doing business with Freshdesk overall.
- Reviewers felt that Freshdesk meets the needs of their business better than IFS Cloud.
- When comparing quality of ongoing product support, reviewers felt that Freshdesk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Freshdesk over IFS Cloud.
Pricing
Entry-Level Pricing
Freshdesk
Growth
$15.00
Per Month
Everything in FREE plus
- Automations
- SLA & Business Hour
- Agent Collision
IFS Cloud
No pricing availableFree Trial
Freshdesk
Free Trial is available
IFS Cloud
No trial information availableRatings
Meets Requirements
8.6
3,175
8.1
220
Ease of Use
8.8
3,197
7.6
221
Ease of Setup
8.6
2,258
6.6
153
Ease of Admin
8.7
2,153
7.4
151
Quality of Support
8.7
3,074
6.4
214
Has the product been a good partner in doing business?
8.8
2,078
7.3
151
Product Direction (% positive)
8.8
3,150
8.1
214
Features by Category
Ticket and Case Management
8.9
2218
|
Verified
Not enough data
8.8
2226
|
Verified
Not enough data
8.5
2139
|
Verified
Not enough data
8.5
2033
|
Verified
Not enough data
8.3
1797
|
Verified
Not enough data
8.5
2085
|
Verified
Not enough data
8.7
2007
|
Verified
Not enough data
8.2
1371
|
Verified
Not enough data
Generative AI
7.3
330
Not enough data
7.4
327
Not enough data
Agentic AI - Help Desk
7.1
59
Not enough data
6.9
59
Not enough data
7.2
57
Not enough data
Communication Channels
8.6
1921
|
Verified
Not enough data
8.9
2068
|
Verified
Not enough data
8.4
1312
|
Verified
Not enough data
8.0
1193
|
Verified
Not enough data
7.9
940
|
Verified
Not enough data
Platform
8.0
1156
|
Verified
Not enough data
8.1
1663
|
Verified
Not enough data
8.6
1546
|
Verified
Not enough data
8.2
1141
|
Verified
Not enough data
8.0
1861
|
Verified
Not enough data
8.3
1960
|
Verified
Not enough data
Accounting
Not enough data
8.4
31
Not enough data
8.0
26
Not enough data
7.9
26
Not enough data
8.2
27
Not enough data
7.8
25
Not enough data
8.2
25
Not enough data
7.9
29
Not enough data
8.2
25
Not enough data
8.1
24
Not enough data
7.9
26
Inventory & Warehouse
Not enough data
8.9
31
Not enough data
8.5
32
Not enough data
8.6
32
Not enough data
8.3
30
Not enough data
8.1
27
Not enough data
7.9
23
Not enough data
8.5
24
Not enough data
8.1
16
Purchasing
Not enough data
8.3
32
Not enough data
8.8
31
Not enough data
7.9
26
Not enough data
8.4
31
Sales & Marketing
Not enough data
8.5
27
Not enough data
8.3
21
Not enough data
8.6
29
Not enough data
7.8
28
Not enough data
8.3
25
Not enough data
7.8
24
Manufacturing
Not enough data
8.1
28
Not enough data
7.4
24
Not enough data
7.6
23
Not enough data
8.2
28
Not enough data
8.3
27
Not enough data
8.3
28
Not enough data
7.7
21
Not enough data
8.4
22
Quality Management
Not enough data
8.1
24
Not enough data
7.7
25
Not enough data
7.1
21
Not enough data
7.5
24
Not enough data
7.7
20
Not enough data
7.7
22
Not enough data
8.0
22
Distribution
Not enough data
8.5
28
Not enough data
8.5
23
Not enough data
7.5
25
Not enough data
8.6
27
Not enough data
8.3
25
HR
Not enough data
8.2
13
Not enough data
7.8
20
Not enough data
7.4
24
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Process ERP
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Accounting
Not enough data
9.8
8
Not enough data
7.2
6
Not enough data
8.6
6
Not enough data
8.1
9
Not enough data
8.8
7
Not enough data
7.6
7
Not enough data
9.3
5
Not enough data
8.9
6
Not enough data
9.2
6
Not enough data
7.6
7
Inventory & Warehouse
Not enough data
8.3
12
Not enough data
8.6
12
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
7.8
12
Purchasing
Not enough data
8.0
9
Not enough data
8.3
11
Not enough data
8.5
10
Not enough data
8.8
11
Sales & Marketing
Not enough data
8.3
11
Not enough data
7.9
8
Not enough data
8.0
10
Not enough data
8.1
9
Not enough data
8.3
9
Not enough data
8.3
10
Discrete Manufacturing
Not enough data
8.0
9
Not enough data
7.2
6
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.2
10
Process Manufacturing
Not enough data
7.2
6
Not enough data
7.1
8
Not enough data
7.2
6
ETO Manufacturing
Not enough data
7.7
8
Not enough data
7.5
6
Not enough data
7.0
5
Quality Management
Not enough data
8.3
6
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.8
8
Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.5
6
Distribution
Not enough data
8.3
9
Not enough data
8.1
9
Not enough data
8.7
10
HR
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.8
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Mixed Mode ERP
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.3
353
Not enough data
7.9
332
Not enough data
7.5
323
Not enough data
Design
8.2
330
Not enough data
7.8
335
Not enough data
8.2
355
Not enough data
8.3
341
Not enough data
8.4
331
Not enough data
Generative AI
7.7
265
Not enough data
7.7
265
Not enough data
Usability
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Accounting
Not enough data
8.3
23
Not enough data
6.9
16
Not enough data
6.8
16
Not enough data
7.8
22
Not enough data
7.5
19
Not enough data
7.2
21
Not enough data
7.6
18
Not enough data
7.6
20
Not enough data
7.6
17
Not enough data
7.5
17
Inventory & Warehouse
Not enough data
8.0
22
Not enough data
7.6
21
Not enough data
7.7
21
Not enough data
7.4
18
Not enough data
6.8
18
Purchasing
Not enough data
7.6
19
Not enough data
8.3
20
Not enough data
8.0
20
Not enough data
8.1
20
Sales & Marketing
Not enough data
7.6
19
Not enough data
7.4
14
Not enough data
8.1
18
Not enough data
8.0
17
Not enough data
7.8
19
Not enough data
7.4
17
Manufacturing
Not enough data
8.0
20
Not enough data
8.1
18
Not enough data
7.6
19
Not enough data
7.9
19
Not enough data
7.2
15
Not enough data
7.6
18
Quality Management
Not enough data
7.5
16
Not enough data
7.4
16
Not enough data
6.4
15
Not enough data
7.5
16
Distribution
Not enough data
8.1
19
Not enough data
8.0
19
Not enough data
7.9
19
HR
Not enough data
6.3
10
Not enough data
7.4
12
Not enough data
7.3
11
Generative AI
Not enough data
4.3
5
Not enough data
4.7
5
Agentic AI - Discrete ERP
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Accounting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory & Warehouse
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Purchasing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales & Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Manufacturing
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Quality Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
HR
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ETO ERP
Not enough data
Not enough data
Accounting
Not enough data
6.9
48
Not enough data
6.8
48
Not enough data
6.8
52
Not enough data
7.1
59
Not enough data
6.5
36
Not enough data
7.6
65
Not enough data
7.5
68
Not enough data
7.5
61
Not enough data
7.3
53
Not enough data
7.1
53
Not enough data
7.5
74
Not enough data
7.0
50
Not enough data
7.5
53
Not enough data
7.2
46
Not enough data
7.7
50
Not enough data
7.7
57
Not enough data
7.5
53
Not enough data
7.4
64
Back Office
Not enough data
7.3
55
Not enough data
7.7
48
Not enough data
6.9
27
Not enough data
7.1
44
Not enough data
7.5
53
Not enough data
7.4
31
Not enough data
6.5
26
Not enough data
8.2
72
Not enough data
8.2
66
Not enough data
7.0
37
Not enough data
7.4
46
Not enough data
7.6
41
Not enough data
7.5
44
Not enough data
7.1
29
Front Office
Not enough data
6.9
32
Not enough data
6.1
25
Not enough data
7.2
40
Not enough data
7.6
36
Not enough data
6.8
30
Not enough data
6.8
21
Not enough data
6.8
23
Not enough data
7.4
49
Not enough data
7.4
43
Not enough data
6.6
30
Not enough data
7.1
50
Not enough data
7.1
42
Not enough data
6.6
21
Not enough data
6.4
22
Not enough data
6.8
23
Not enough data
6.8
32
Integration
Not enough data
6.7
34
Not enough data
7.2
63
Not enough data
7.3
59
Logistics
Not enough data
7.6
62
Not enough data
7.1
51
Not enough data
7.3
52
Not enough data
7.4
67
Not enough data
7.5
66
Not enough data
8.0
65
Not enough data
7.4
58
Not enough data
7.3
57
Not enough data
7.8
64
Not enough data
7.8
59
Platform
Not enough data
7.6
65
Not enough data
7.1
48
Not enough data
7.2
56
Not enough data
7.5
61
Not enough data
7.4
68
Not enough data
7.1
56
Production
Not enough data
7.6
61
Not enough data
6.5
41
Not enough data
7.1
49
Not enough data
6.9
48
Not enough data
7.2
45
Not enough data
6.8
37
Not enough data
7.5
57
Not enough data
7.3
50
Not enough data
7.2
39
Not enough data
7.5
53
Not enough data
6.9
35
Not enough data
7.4
49
Reporting & Analytics
Not enough data
7.3
62
Not enough data
7.4
64
Not enough data
7.3
57
Generative AI
Not enough data
6.3
10
Not enough data
6.4
12
Agentic AI - ERP Systems
Not enough data
Not enough data
Asset Definition
Not enough data
8.1
13
Not enough data
7.6
12
Not enough data
7.8
13
Not enough data
7.8
12
Asset Tracking
Not enough data
6.5
13
Not enough data
8.1
13
Not enough data
7.9
14
Inventory
Not enough data
7.8
13
Not enough data
6.7
12
Not enough data
7.1
13
Depreciation
Not enough data
7.4
12
Not enough data
7.8
12
Not enough data
7.2
12
Not enough data
6.5
13
Maintenance
Not enough data
7.8
12
Not enough data
7.5
12
Not enough data
7.5
10
Not enough data
7.7
11
Not enough data
7.8
10
Not enough data
7.9
12
Field Service
Not enough data
8.1
12
Not enough data
8.3
9
Not enough data
7.5
8
Monitoring
Not enough data
7.4
12
Not enough data
8.3
11
Not enough data
7.3
11
Contract & Warranty
Not enough data
7.7
11
Not enough data
7.4
9
Not enough data
6.8
10
Analytics
Not enough data
8.3
15
Not enough data
8.1
15
Not enough data
7.8
12
Integration
Not enough data
9.1
13
Not enough data
6.3
8
Not enough data
8.3
14
Agentic AI - Enterprise Asset Management (EAM)
Not enough data
Not enough data
Logistics and Operations
Not enough data
6.9
7
Not enough data
6.9
6
Not enough data
7.4
7
Not enough data
8.3
8
Not enough data
8.1
7
Not enough data
7.4
9
Not enough data
6.1
9
Not enough data
8.3
7
Not enough data
7.5
8
Not enough data
7.9
8
Nonconformance
Not enough data
7.0
19
Not enough data
6.9
19
Not enough data
7.5
17
Quality system
Not enough data
7.5
20
Not enough data
7.2
18
Not enough data
7.3
20
Risk Management
Not enough data
6.6
16
Not enough data
6.4
14
Not enough data
6.7
19
Inspection Management
Not enough data
6.4
18
Not enough data
7.3
19
Not enough data
7.0
18
Compliance
Not enough data
7.0
16
Not enough data
6.9
14
Not enough data
7.0
15
Platform
Not enough data
6.7
22
Not enough data
7.4
24
Not enough data
6.5
16
Not enough data
6.9
24
Services
Not enough data
7.4
23
Not enough data
6.4
25
Not enough data
6.4
24
Not enough data
6.2
21
Conversational Platform
8.3
433
Not enough data
8.3
379
Not enough data
8.3
371
Not enough data
8.4
307
Not enough data
Support Automation
8.4
388
Not enough data
8.4
409
Not enough data
8.2
372
Not enough data
8.2
313
Not enough data
Generative AI
7.4
208
Not enough data
7.4
205
Not enough data
Generative AI
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
584
|
Verified
Not enough data
8.7
601
|
Verified
Not enough data
8.7
495
|
Verified
Not enough data
8.5
199
Not enough data
8.2
202
Not enough data
Internal Use
8.1
1663
|
Verified
Not enough data
8.6
204
Not enough data
8.1
186
Not enough data
8.8
560
|
Verified
Not enough data
8.8
520
|
Verified
Not enough data
8.6
549
|
Verified
Not enough data
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
960
Not enough data
8.6
913
Not enough data
8.3
687
Not enough data
8.2
241
Not enough data
8.4
258
Not enough data
Self-Service Platform
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.4
238
Not enough data
Agentic AI - Customer Self-Service
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Not enough data
Generative AI
8.2(won by default)
80
Not enough data
8.1(won by default)
80
Not enough data
Process
8.6(won by default)
163
Not enough data
9.3(won by default)
483
Not enough data
8.6(won by default)
374
Not enough data
Channels
9.2(won by default)
479
Not enough data
8.7(won by default)
419
Not enough data
8.8(won by default)
380
Not enough data
8.5(won by default)
340
Not enough data
8.2(won by default)
55
Not enough data
Insight
8.6(won by default)
382
Not enough data
8.7(won by default)
170
Not enough data
8.6(won by default)
373
Not enough data
9.1(won by default)
446
Not enough data
Generative AI
7.7
87
Not enough data
7.7
86
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Before the Job
Not enough data
7.5
31
Not enough data
8.1
36
Not enough data
8.2
32
Not enough data
8.0
33
On the Job
Not enough data
7.9
39
Not enough data
7.8
38
Not enough data
7.7
31
Not enough data
7.4
32
Not enough data
7.3
11
After the Job
Not enough data
7.8
44
Not enough data
7.4
38
Not enough data
7.8
32
Not enough data
7.8
25
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Financial Management - Government ERP
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Procurement - Government ERP
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Human Resources - Government ERP
Not enough data
Not enough data
Not enough data
Not enough data
Citizen Services - Government ERP
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Management - Government ERP
Not enough data
Not enough data
Not enough data
Not enough data
Compliance & Audit - Government ERP
Not enough data
Not enough data
Not enough data
Not enough data
Data & Analytics - Government ERP
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Government ERP
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Not enough data
Automation
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and IFS Cloud share no categories
Unique Categories
IFS Cloud is categorized as Process ERP, Mixed Mode ERP, Discrete ERP, ETO ERP, Quality Management (QMS), Enterprise Asset Management (EAM), ERP Systems, Aviation MRO, Field Service Management, Construction ERP, and Government ERP
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
IFS Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.2%
Financial Services
4.1%
Education Management
3.7%
Other
58.0%
Automotive
8.7%
Oil & Energy
8.0%
Information Technology and Services
7.2%
Electrical/Electronic Manufacturing
4.6%
Construction
4.6%
Other
66.9%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
What is IFS FSM?
2 Comments
SN
It’s IFS’s Field Service Module. This is a module developed by IFS to support field agents wherein they can key in requirements/service reports from remote...Read more
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