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Compare Freshdesk and Helpjuice 
Featured Products
At a Glance
Market Segments
Small-Business (48.2% of reviews)
Mid-Market (48.8% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
No pricing available
Freshdesk
Star Rating
(3,688)4.4 out of 5
Market Segments
Small-Business (48.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansHelpjuice
Star Rating
(370)4.7 out of 5
Market Segments
Mid-Market (48.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HelpjuiceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in user experience, particularly highlighting its intuitive UI and UX. Users appreciate how easy it is to navigate and utilize, with one IT Support Specialist noting its reliability and clean design, making it enjoyable to work with.
- Users say that Helpjuice stands out for its knowledge management capabilities. Reviewers commend its user-friendly editor, which simplifies the process of creating and organizing content, making it a great tool for training new hires and ensuring quick access to information.
- According to verified reviews, Freshdesk has a significant advantage in terms of overall satisfaction, reflected in its higher G2 Score. Users have noted its scalability in handling increased ticket volumes, especially when integrated with tools like Genesys Cloud and Microsoft Teams.
- Reviewers mention that Helpjuice offers a strong balance of autonomy and support, allowing users to launch custom help centers quickly without coding. This flexibility is particularly appreciated by those with complex technical needs, who find the platform accommodating.
- G2 reviewers highlight Freshdesk's automation features, which streamline workflows and enhance productivity. Users have praised the child ticket option, which simplifies the escalation process by automatically duplicating information from parent tickets, saving time and reducing errors.
- Users report that Helpjuice's quality of support is exceptional, with a high rating from reviewers. This level of support is crucial for teams that rely on the platform for their knowledge base, ensuring that any technical issues are addressed promptly and effectively.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Helpjuice
No pricing availableFree Trial
Freshdesk
Free Trial is available
Helpjuice
Free Trial is available
Ratings
Meets Requirements
8.6
3,234
9.0
350
Ease of Use
8.9
3,256
9.1
365
Ease of Setup
8.6
2,316
9.2
321
Ease of Admin
8.7
2,178
9.1
282
Quality of Support
8.7
3,131
9.5
331
Has the product been a good partner in doing business?
8.8
2,101
9.4
277
Product Direction (% positive)
8.8
3,206
9.5
348
Features by Category
Ticket and Case Management
8.9
2236
|
Verified
Not enough data
8.8
2253
|
Verified
Not enough data
8.5
2166
|
Verified
Not enough data
8.5
2052
|
Verified
Not enough data
8.3
1809
|
Verified
Not enough data
8.5
2093
|
Verified
Not enough data
8.7
2018
|
Verified
Not enough data
8.3
1379
|
Verified
Not enough data
Generative AI
7.3
332
Not enough data
7.4
330
Not enough data
Agentic AI - Help Desk
7.1
61
Not enough data
7.0
61
Not enough data
7.3
61
Not enough data
Communication Channels
8.6
1929
|
Verified
Not enough data
8.9
2086
|
Verified
Not enough data
8.4
1321
|
Verified
Not enough data
8.0
1197
|
Verified
Not enough data
7.9
943
|
Verified
Not enough data
Platform
8.0
1162
|
Verified
Not enough data
8.1
1664
|
Verified
Not enough data
8.6
1550
|
Verified
Not enough data
8.2
1151
|
Verified
Not enough data
8.0
1877
|
Verified
Not enough data
8.3
1965
|
Verified
Not enough data
Administration
Not enough data
8.8
76
Not enough data
8.6
73
Not enough data
8.7
73
Knowledge Management
Not enough data
9.3
70
Not enough data
8.8
68
Not enough data
8.9
68
Compliance
Not enough data
8.7
76
Not enough data
8.7
74
Not enough data
8.5
74
Not enough data
8.3
73
Customer Support
Not enough data
8.7
70
Not enough data
8.6
69
Not enough data
8.5
68
Data Security
Not enough data
8.5
72
Not enough data
8.6
70
Not enough data
9.0
70
Not enough data
Feature Not Available
Administration
Not enough data
8.4
67
Not enough data
8.9
68
Not enough data
9.2
70
Generative AI
Not enough data
8.3
63
Channels
8.4
360
Not enough data
8.0
336
Not enough data
7.5
326
Not enough data
Design
8.2
333
Not enough data
7.8
337
Not enough data
8.3
357
Not enough data
8.3
346
Not enough data
8.4
335
Not enough data
Generative AI
7.7
266
Not enough data
7.8
266
Not enough data
Usability
8.8
268
Not enough data
8.7
264
Not enough data
8.8
258
Not enough data
Reporting
8.6
252
Not enough data
8.5
248
Not enough data
8.6
260
Not enough data
Generative AI
7.5
183
Not enough data
7.6
183
Not enough data
Knowledge Pages
Not enough data
8.0
268
Not enough data
8.5
276
Not enough data
8.8
274
Not enough data
8.2
272
Not enough data
7.2
265
Not enough data
8.7
275
Knowledge Dissemination
Not enough data
8.7
268
Not enough data
9.0
274
Not enough data
8.8
268
Not enough data
8.5
262
Not enough data
8.6
262
Not enough data
7.8
254
Not enough data
9.1
265
Not enough data
7.8
253
Not enough data
7.9
251
Agentic AI - Knowledge Base
Not enough data
7.5
41
Not enough data
7.7
41
Not enough data
7.5
40
Conversational Platform
8.3
439
Not enough data
8.3
385
Not enough data
8.3
378
Not enough data
8.4
314
Not enough data
Support Automation
8.4
395
Not enough data
8.4
415
Not enough data
8.3
380
Not enough data
8.3
321
Not enough data
Generative AI
7.4
212
Not enough data
7.4
208
Not enough data
Generative AI
7.9
119
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
587
|
Verified
Not enough data
8.7
602
|
Verified
Not enough data
8.7
497
|
Verified
Not enough data
8.5
202
Not enough data
8.2
204
Not enough data
Internal Use
8.1
1664
|
Verified
Not enough data
8.6
206
Not enough data
8.2
188
Not enough data
8.8
560
|
Verified
Not enough data
8.8
521
|
Verified
Not enough data
8.6
549
|
Verified
Not enough data
Generative AI
7.9
144
8.4
117
Self-Service Experience
8.7
963
9.6
165
8.6
915
9.0
162
8.3
688
7.4
149
8.2
243
8.5
148
8.4
261
8.8
148
Self-Service Platform
8.5
257
9.4
158
8.6
266
8.1
145
8.0
226
8.0
145
8.5
241
8.0
141
Agentic AI - Customer Self-Service
7.9
20
7.6
40
7.9
18
7.7
40
8.0
19
7.7
40
7.9
21
7.8
40
7.7
20
8.2
39
7.5
19
7.7
40
7.8
19
8.1
40
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by default)
166
Not enough data
9.3(won by default)
487
Not enough data
8.6(won by default)
375
Not enough data
Channels
9.2(won by default)
482
Not enough data
8.7(won by default)
419
Not enough data
8.8(won by default)
380
Not enough data
8.5(won by default)
344
Not enough data
8.3(won by default)
58
Not enough data
Insight
8.6(won by default)
386
Not enough data
8.7(won by default)
173
Not enough data
8.6(won by default)
377
Not enough data
9.1(won by default)
449
Not enough data
Generative AI
7.7
88
Not enough data
7.7
87
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.1
12
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.6
13
Not enough data
8.7
13
Not enough data
8.6
13
Not enough data
Automation
9.0
12
Not enough data
8.8
12
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Helpjuice are categorized as Customer Self-Service
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Helpjuice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.1%
Computer Software
24.4%
Information Technology and Services
11.7%
Telecommunications
4.6%
Hospital & Health Care
2.7%
Financial Services
2.7%
Other
53.9%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Helpjuice has no discussions with answers
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