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Compare Framer and Hiver 
Featured Products
At a Glance
Market Segments
Small-Business (71.1% of reviews)
Small-Business (67.0% of reviews)
Entry-Level Pricing
Free 1 Site
Free
Framer
Star Rating
(134)4.5 out of 5
Market Segments
Small-Business (71.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 Site
Free Trial is available
Browse all 5 pricing plansHiver
Star Rating
(1,274)4.6 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansFramer vs Hiver
When assessing the two solutions, reviewers found Hiver easier to use, set up, and administer. Reviewers also preferred doing business with Hiver overall.
- Reviewers felt that Hiver meets the needs of their business better than Framer.
- When comparing quality of ongoing product support, reviewers felt that Hiver is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Hiver over Framer.
Pricing
Entry-Level Pricing
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Free Trial
Framer
Free Trial is available
Hiver
Free Trial is available
Ratings
Meets Requirements
8.4
117
9.0
987
Ease of Use
8.4
119
9.1
1,011
Ease of Setup
8.9
59
9.0
586
Ease of Admin
9.0
35
9.2
451
Quality of Support
8.4
107
9.2
915
Has the product been a good partner in doing business?
9.0
35
9.2
442
Product Direction (% positive)
8.8
121
9.1
980
Features by Category
Ticket and Case Management
Not enough data
8.8
211
|
Verified
Not enough data
8.7
214
|
Verified
Not enough data
8.6
221
|
Verified
Not enough data
8.5
206
|
Verified
Not enough data
8.2
177
|
Verified
Not enough data
8.3
190
Not enough data
8.6
205
|
Verified
Not enough data
8.1
111
Generative AI
Not enough data
7.2
74
Not enough data
7.3
73
Agentic AI - Help Desk
Not enough data
7.3
29
Not enough data
7.2
29
Not enough data
6.8
28
Communication Channels
Not enough data
8.2
160
Not enough data
8.9
216
|
Verified
Not enough data
8.5
189
Not enough data
7.5
109
Not enough data
7.5
104
Platform
Not enough data
7.5
176
|
Verified
Not enough data
7.8
161
Not enough data
8.8
215
|
Verified
Not enough data
8.2
176
|
Verified
Not enough data
8.2
193
|
Verified
Not enough data
8.4
208
|
Verified
Content
7.9
42
Not enough data
7.6
42
Not enough data
8.0
40
Not enough data
7.3
43
Not enough data
7.8
40
Not enough data
4.8
40
Not enough data
6.6
43
Not enough data
7.1
38
Not enough data
7.3
41
Not enough data
Design
8.6
40
Not enough data
8.5
41
Not enough data
8.6
37
Not enough data
8.9
41
Not enough data
Platform
8.8
39
Not enough data
8.1
38
Not enough data
8.3
38
Not enough data
7.8
38
Not enough data
8.0
34
Not enough data
7.2
30
Not enough data
7.3
33
Not enough data
7.1
34
Not enough data
Agentic AI - Web Content Management
7.7
11
Not enough data
8.5
12
Not enough data
Channels
Not enough data
7.9
149
Not enough data
7.6
143
Not enough data
6.7
141
Design
Not enough data
7.9
142
Not enough data
7.3
142
Not enough data
8.0
144
Not enough data
8.2
144
Not enough data
7.8
141
Generative AI
Not enough data
7.1
107
Not enough data
7.1
105
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Page Customization
8.9
53
Not enough data
8.9
50
Not enough data
8.6
48
Not enough data
8.2
47
Not enough data
Page Optimization
6.3
45
Not enough data
8.9
51
Not enough data
7.6
49
Not enough data
8.6
52
Not enough data
Integrations
5.9
42
Not enough data
7.1
44
Not enough data
8.6
47
Not enough data
Generative AI
8.0
33
Not enough data
Agentic AI - Landing Page Builders
6.8
13
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
8.1
350
Not enough data
8.8
385
Not enough data
7.5
330
Not enough data
8.0
347
Integrations
Not enough data
6.8
286
Not enough data
9.3
395
Not enough data
7.1
281
Time Management
Not enough data
8.7
351
Not enough data
8.5
344
Not enough data
8.0
313
Generative AI
Not enough data
7.5
204
Not enough data
7.2
199
Not enough data
7.4
202
Agentic AI - Email Management
Not enough data
7.2
31
Not enough data
7.2
32
Platform Basics
8.8
63
Not enough data
8.6
58
Not enough data
8.0
59
Not enough data
8.2
60
Not enough data
Platform Additional Functionalities
8.4
58
Not enough data
7.7
56
Not enough data
8.3
61
Not enough data
Agentic AI - Web Design
6.8
19
Not enough data
6.8
18
Not enough data
7.3
19
Not enough data
7.5
19
Not enough data
7.1
19
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
7.8
161
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.6
6
Self-Service Experience
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.3
7
Self-Service Platform
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.8
7
Agentic AI - Customer Self-Service
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.3
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
9.0
5
Not enough data
9.0
5
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
6.7
5
Customizations
8.5
52
Not enough data
8.9
53
Not enough data
7.6
50
Not enough data
8.4
51
Not enough data
Growth
7.9
54
Not enough data
7.2
54
Not enough data
7.2
49
Not enough data
5.0
45
Not enough data
8.5
52
Not enough data
Content
6.9
45
Not enough data
7.9
50
Not enough data
7.8
46
Not enough data
3.9
35
Not enough data
Support
7.8
44
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Framer and Hiver share no categories
Unique Categories
Framer is categorized as Web Design, Landing Page Builders, Website Builder, and Web Content Management
Hiver is categorized as Email Management, Digital Customer Service Platforms, Shared Inbox, Customer Communications Management, Live Chat, Help Desk, Customer Self-Service, Complaint Management, Conversational Support, Social Customer Service, Customer Service Automation, Google Workspace Communication Tools, AI IT Agents, and Chatbots
Reviews
Reviewers' Company Size
Framer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Design
18.8%
Computer Software
18.8%
Information Technology and Services
11.7%
Marketing and Advertising
10.9%
Graphic Design
6.3%
Other
33.6%
Computer Software
6.9%
Marketing and Advertising
5.4%
Information Technology and Services
5.4%
Accounting
4.9%
Financial Services
4.2%
Other
73.2%
Discussions
Is Framer better than Figma?
1 Comment
MB
Not just better, but different. We designers would happily remain in the creative sphere of suffering from what I call "messy desk syndrome", when it comes...Read more
Framer has no more discussions with answers
What is the future development direction for Hiver?
1 Comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
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