Compare Forethought and LivePerson 
At a Glance
Market Segments
Mid-Market (65.5% of reviews)
Mid-Market (43.4% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Forethought
Star Rating
(165)4.3 out of 5
Market Segments
Mid-Market (65.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ForethoughtLivePerson
Star Rating
(209)4.3 out of 5
Market Segments
Mid-Market (43.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LivePerson excels in providing a robust AI support system that enhances customer engagement across various communication channels. Users appreciate how it automates interactions, making conversations feel more personalized and effective.
- Users say that Forethought shines in its seamless integration with Salesforce, which significantly improves the end-user experience. Reviewers highlight the platform's intuitive dashboard and the team's responsiveness to feedback, making it easier to quantify impact and ROI.
- According to verified reviews, LivePerson has a slight edge in ease of setup and administration, with users noting its intuitive onboarding process and the ability to track useful data and metrics, which helps in meeting KPIs.
- Reviewers mention that while Forethought offers strong customization options, some users feel that LivePerson's overall flexibility in adapting to specific workflows is superior, allowing for a more tailored experience in customer interactions.
- G2 reviewers highlight that LivePerson's quality of support is commendable, with users reporting effective assistance and resources, although Forethought's support is also praised for being attentive and willing to implement user suggestions.
- Users express that while both platforms have similar star ratings, LivePerson's higher volume of recent reviews suggests a more consistent user experience, with many praising its ability to automate customer interactions effectively across multiple channels.
Pricing
Entry-Level Pricing
Forethought
No pricing availableLivePerson
Bronze
Contact Us
Boost agent efficiency with a messaging-first workspace
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.
Free Trial
Forethought
Free Trial is available
LivePerson
No trial information availableRatings
Meets Requirements
8.2
116
8.5
168
Ease of Use
8.3
120
8.4
171
Ease of Setup
7.7
72
8.0
97
Ease of Admin
7.9
70
8.1
79
Quality of Support
8.9
109
8.3
167
Has the product been a good partner in doing business?
9.1
70
8.0
81
Product Direction (% positive)
9.3
106
5.6
165
Features by Category
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.6
7
Not enough data
6.7
7
Not enough data
6.1
6
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
6.1
6
Not enough data
8.3
6
Not enough data
7.2
6
Not enough data
7.3
5
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
5
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Generative AI
Not enough data
Not enough data
Call Analytics
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Artificial Intelligence - Conversation Intelligence
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.0
33
8.1
56
9.1
27
8.2
59
8.6
30
8.3
60
Automation - AI Agents
8.7
5
Not enough data
8.3
6
9.3
5
7.3
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
Platform
9.0
27
8.6
56
8.9
32
8.8
24
9.0
20
8.2
57
Autonomy - AI Agents
7.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Generative AI
9.8
8
8.9
6
9.4
8
8.9
6
Responses
8.5
51
8.7
15
8.2
49
8.7
15
8.8
47
8.8
18
8.1
39
8.7
14
7.4
33
8.8
11
Platform
8.2
38
9.3
16
7.8
46
9.0
14
8.6
44
8.8
16
7.6
45
8.1
16
Feature Not Available
8.7
13
7.7
37
9.1
13
7.5
42
8.7
13
Generative AI
7.2
19
8.7
10
7.8
20
9.0
10
Conversational Platform
Not enough data
6.9
19
Not enough data
8.2
19
Not enough data
8.2
16
Not enough data
8.5
19
Support Automation
Not enough data
8.0
18
Not enough data
8.1
19
Not enough data
8.7
20
Not enough data
8.0
20
Generative AI
Not enough data
8.3
10
Not enough data
8.7
10
Customer Support
8.2
17
8.8
12
6.6
16
9.0
10
8.9
17
8.8
12
Automation
8.9
18
9.2
11
8.8
18
8.8
12
8.5
18
8.6
12
Artificial Intelligence
9.0
17
8.5
13
8.9
17
8.9
12
8.7
18
8.8
13
Generative AI
Not enough data
9.1
9
Not enough data
9.3
9
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.8
10
Not enough data
8.2
10
Not enough data
8.0
10
Communication
Not enough data
9.0
37
|
Verified
Not enough data
8.8
35
|
Verified
Not enough data
7.3
20
Not enough data
8.6
29
|
Verified
Not enough data
8.5
16
|
Verified
Internal Use
Not enough data
7.7
32
|
Verified
Not enough data
8.0
27
|
Verified
Not enough data
8.5
23
|
Verified
Not enough data
7.7
28
|
Verified
Not enough data
8.9
24
|
Verified
Not enough data
7.6
30
|
Verified
Generative AI
7.7
16
8.3
5
Self-Service Experience
7.5
31
8.4
17
8.2
61
8.2
10
Feature Not Available
7.8
9
7.8
42
8.3
12
7.9
54
7.9
13
Self-Service Platform
8.4
53
8.1
13
8.4
58
8.3
13
8.6
60
8.5
13
8.1
57
8.5
10
Agentic AI - Customer Self-Service
7.3
8
7.7
5
6.9
7
8.3
5
7.9
8
7.7
5
7.6
9
8.0
5
8.1
9
8.3
5
6.0
8
8.3
5
7.8
9
8.3
5
Generative AI
Not enough data
8.3(won by default)
6
Not enough data
8.1(won by default)
6
Process
Not enough data
8.1(won by default)
6
Not enough data
7.9(won by default)
8
Not enough data
7.9(won by default)
7
Channels
Not enough data
7.7(won by default)
8
Not enough data
8.3(won by default)
9
Not enough data
8.3(won by default)
7
Not enough data
8.1(won by default)
7
Not enough data
8.3(won by default)
7
Insight
Not enough data
8.3(won by default)
7
Not enough data
7.9(won by default)
8
Not enough data
8.1(won by default)
8
Not enough data
8.3(won by default)
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.5
12
9.3
7
8.3
12
9.3
7
7.9
12
9.4
8
9.3
12
9.3
7
7.8
10
9.3
7
Customer Interaction Automation - AI Customer Support Agents
6.9
9
9.5
7
8.3
9
9.4
8
7.8
9
9.3
7
8.7
10
8.9
9
Automation
8.8
14
9.4
12
8.2
14
9.4
8
6.8
12
9.3
7
Autonomy
8.0
11
9.3
7
7.8
12
9.5
7
8.5
11
9.5
7
8.5
11
9.5
7
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Forethought and LivePerson are categorized as AI Customer Support Agents, Customer Service Automation, Customer Self-Service, AI Agents For Business Operations, and Chatbots
Unique Categories
Forethought is categorized as Contact Center Knowledge Base and Conversational Interface Agents
Reviews
Reviewers' Company Size
Forethought
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LivePerson
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.1%
Financial Services
20.6%
Information Technology and Services
15.2%
Consumer Goods
3.0%
Consumer Services
3.0%
Other
32.1%
Internet
14.8%
Retail
14.2%
Telecommunications
7.7%
Information Technology and Services
6.0%
Financial Services
4.4%
Other
53.0%
Alternatives
Discussions
What is Forethought AI used for?
1 Comment
CA
Forethought's strength is in applying AI to an unmanaged support chat bot to quickly resolve common customer issues based on a dataset you provide it such as...Read more
Forethought has no more discussions with answers
how to use canned responses in LIveEngage if the hot keys combination is not working
2 Comments
MJ
I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr...Read more
LivePerson has no more discussions with answers
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