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At a Glance
Market Segments
Enterprise (76.2% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
Contact Us
Starting at $100.00 10 User Per Month
Firstup
Star Rating
(203)4.4 out of 5
Market Segments
Enterprise (76.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 6 pricing plansScreenSteps
Star Rating
(54)4.7 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $100.00 10 User Per Month
Browse all 4 pricing plansFirstup vs ScreenSteps
When assessing the two solutions, reviewers found ScreenSteps easier to use, set up, and administer. Reviewers also preferred doing business with ScreenSteps overall.
- Reviewers felt that ScreenSteps meets the needs of their business better than Firstup.
- When comparing quality of ongoing product support, reviewers felt that ScreenSteps is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Firstup over ScreenSteps.
Pricing
Entry-Level Pricing
Firstup
Essential
Contact Us
Reach every worker
- Create the right audience for every communication using multiple attributes
- Build meaningful content using drag-and-drop editing and rich styling capabilities
- Publish once and deliver to email, mobile app, and desktop
ScreenSteps
Answer Plan
Starting at $100.00
10 User Per Month
Ideal for teams who want to create a basic knowledge base to answer user questions.
- Online Knowledge Base
- Desktop Authoring Tool
- Implementation & Training Courses
Free Trial
Firstup
No trial information availableScreenSteps
Free Trial is available
Ratings
Meets Requirements
8.5
178
9.2
38
Ease of Use
8.7
182
9.2
38
Ease of Setup
8.3
125
9.3
28
Ease of Admin
8.6
138
9.2
30
Quality of Support
8.7
160
9.6
33
Has the product been a good partner in doing business?
9.2
134
9.7
29
Product Direction (% positive)
9.0
175
8.1
36
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Knowledge Management
Not enough data
9.7
6
Not enough data
9.7
5
Not enough data
8.3
5
Compliance
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customer Support
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Data Security
Not enough data
Feature Not Available
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
9.2
6
Generative AI
Not enough data
Not enough data
Guide Options
Not enough data
9.7
5
Not enough data
9.7
6
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
9.4
6
Guide Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
9.0
5
Access Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Checklist Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Availability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Knowledge Pages
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Knowledge Dissemination
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Information Distribution
8.7
111
Not enough data
8.7
111
Not enough data
8.0
115
Not enough data
8.7
117
Not enough data
8.2
110
Not enough data
Employee Engagement
8.1
112
Not enough data
7.7
102
Not enough data
8.3
111
Not enough data
7.7
95
Not enough data
8.7
110
Not enough data
8.8
26
Not enough data
7.4
25
Not enough data
5.7
24
Not enough data
User Experience & Accessibility - Employee Communications
8.3
20
Not enough data
8.7
22
Not enough data
7.7
22
Not enough data
8.3
22
Not enough data
Content Distribution - Employee Communications
8.7
22
Not enough data
8.4
21
Not enough data
8.0
21
Not enough data
Additional Features - Employee Communications
6.8
20
Not enough data
7.9
22
Not enough data
7.3
20
Not enough data
Agentic AI - Employee Communications
7.8
6
Not enough data
7.2
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Community Features - Enterprise Social Networking (ESN)
4.8
7
Not enough data
6.4
7
Not enough data
5.6
6
Not enough data
8.8
8
Not enough data
Admin & Reporting Features - Enterprise Social Networking (ESN)
8.8
8
Not enough data
7.1
8
Not enough data
8.3
7
Not enough data
8.1
8
Not enough data
9.2
8
Not enough data
Agentic AI - Enterprise Social Networking (ESN)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative Tasks - Frontline Worker Communication Platforms
7.0
15
Not enough data
7.0
15
Not enough data
7.4
14
Not enough data
8.0
16
Not enough data
6.9
16
Not enough data
6.7
15
Not enough data
Communication Features - Frontline Worker Communication Platforms
6.0
14
Not enough data
3.2
14
Not enough data
9.0
18
Not enough data
8.1
18
Not enough data
Operations - Frontline Worker Communication Platforms
4.2
14
Not enough data
7.7
18
Not enough data
4.6
13
Not enough data
5.5
13
Not enough data
Agentic AI - Frontline Worker Communication Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Newsletter Interface Features - Internal Newsletter Software
7.7
27
Not enough data
7.8
30
Not enough data
8.3
29
Not enough data
Newsletter Management Features - Internal Newsletter Software
7.3
28
Not enough data
7.6
29
Not enough data
8.5
29
Not enough data
Administrative Features - Internal Newsletter Software
8.8
30
Not enough data
8.6
29
Not enough data
8.7
29
Not enough data
8.1
28
Not enough data
Core Features - Employee Experience Software
7.0
17
Not enough data
8.8
17
Not enough data
People Analytics - Employee Experience Software
7.1
15
Not enough data
7.3
15
Not enough data
Advanced Features - Employee Experience Software
8.0
16
Not enough data
7.6
14
Not enough data
7.0
14
Not enough data
Employee Improvement - Employee Experience Software
7.1
14
Not enough data
7.1
14
Not enough data
7.7
14
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Firstup and ScreenSteps share no categories
Unique Categories
Firstup is categorized as Enterprise Social Networking (ESN), Employee Communications, Employee Experience, Frontline Worker Communication Platforms, and Internal Newsletter Software
ScreenSteps is categorized as Knowledge Base, Work Instructions, Contact Center Knowledge Base, and Standard Operating Procedures
Reviews
Reviewers' Company Size
Firstup
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ScreenSteps
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
18.3%
Manufacturing
9.4%
Information Technology and Services
6.9%
Retail
5.4%
Financial Services
5.4%
Other
54.5%
Computer Software
43.1%
Non-Profit Organization Management
5.9%
Financial Services
5.9%
Banking
5.9%
Real Estate
3.9%
Other
35.3%
Discussions
Firstup has no discussions with answers
What does ScreenSteps do?
2 Comments
PP
Screensteps is my go-to app for all the documentation I create. Adding screenshots to step-by-step narrative gives the visual while also teaching the steps. Read more
ScreenSteps has no more discussions with answers
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