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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (53.8% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
$749.00 Per Month
Fin by Intercom
Star Rating
(3,676)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSignals
Star Rating
(138)4.9 out of 5
Market Segments
Small-Business (53.8% of reviews)
Pros & Cons
Entry-Level Pricing
$749.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its Live Chat feature, scoring 9.3, which allows for seamless real-time communication with customers. In contrast, Signals also performs well with a score of 9.4, but users mention that its integration with other channels enhances the overall experience.
- Reviewers mention that Intercom's Ticket Creation User Experience is rated at 8.7, which is user-friendly but lacks some advanced automation features. Signals, however, shines with a higher score of 9.2 in this area, indicating a more streamlined process for ticket management.
- G2 users highlight that Intercom's Customization Interface is rated at 8.5, which provides decent flexibility but can be cumbersome for complex setups. In contrast, Signals offers a superior customization experience with a score of 9.3, making it easier for users to tailor their workflows.
- Users on G2 report that Intercom's Quality of Support is rated at 8.7, which is satisfactory but not exceptional. Signals, on the other hand, boasts an impressive score of 9.9, with reviewers praising the responsiveness and helpfulness of their support team.
- Reviewers mention that Intercom's Data Availability for Contact Data is rated at 9.4, which is strong, but Signals outperforms with a score of 9.6, indicating more comprehensive access to essential data for lead management.
- Users say that while Intercom's Lead Generation capabilities are solid with a score of 9.1, Signals takes the lead with a score of 9.4, particularly due to its advanced Lead Qualification features that help streamline the sales process.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Signals
Team Plan
$749.00
Per Month
- Account-Based Identification
- Ideal Customer Profile (ICP) Segment Creation
- Targeted Email List Generation
Free Trial
Fin by Intercom
Free Trial is available
Signals
No trial information availableRatings
Meets Requirements
8.8
2,809
9.5
85
Ease of Use
8.9
2,839
9.4
86
Ease of Setup
8.4
1,451
9.2
62
Ease of Admin
8.6
1,302
9.4
62
Quality of Support
8.6
2,705
9.9
85
Has the product been a good partner in doing business?
8.8
1,299
9.9
62
Product Direction (% positive)
8.8
2,660
9.5
64
Features by Category
Ticket and Case Management
8.6
1098
|
Verified
Not enough data
8.8
1116
|
Verified
Not enough data
8.7
1093
|
Verified
Not enough data
8.6
1141
|
Verified
Not enough data
8.3
678
|
Verified
Not enough data
8.8
1134
|
Verified
Not enough data
8.8
1058
|
Verified
Not enough data
8.6
959
|
Verified
Not enough data
Generative AI
8.3
245
Not enough data
8.2
246
Not enough data
Agentic AI - Help Desk
7.8
58
Not enough data
8.3
59
Not enough data
7.9
59
Not enough data
Communication Channels
8.8
889
|
Verified
Not enough data
8.8
1088
|
Verified
Not enough data
9.4
1262
|
Verified
Not enough data
8.3
810
Not enough data
7.6
520
Not enough data
Platform
8.1
718
|
Verified
Not enough data
8.2
1265
|
Verified
Not enough data
8.7
821
|
Verified
Not enough data
8.6
786
|
Verified
Not enough data
8.1
1013
|
Verified
Not enough data
8.2
1015
|
Verified
Not enough data
Data Availability
Not enough data
9.4
14
Not enough data
9.5
14
Not enough data
9.3
14
Not enough data
Not enough data
Data Accuracy
Not enough data
9.5
11
Not enough data
9.2
11
Not enough data
Not enough data
Agentic AI - Sales Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.0
10
Not enough data
9.5
13
Not enough data
9.6
12
Not enough data
9.6
12
Not enough data
9.5
11
Not enough data
9.3
12
Features
Not enough data
9.7
10
Not enough data
9.4
11
Not enough data
9.6
9
Not enough data
9.7
10
Not enough data
9.7
10
Not enough data
9.6
9
Not enough data
9.6
8
Not enough data
9.7
10
Not enough data
9.7
10
Messenger
8.8
383
|
Verified
9.2
29
8.1
363
|
Verified
8.4
26
9.3
478
|
Verified
9.4
29
8.5
327
|
Verified
9.3
29
Channels
8.0
293
|
Verified
Feature Not Available
9.0
438
|
Verified
9.4
30
7.9
207
|
Verified
8.9
19
7.3
121
Feature Not Available
8.1
229
|
Verified
9.0
14
Customers
8.8
428
|
Verified
9.3
25
8.6
432
|
Verified
9.1
23
8.2
436
|
Verified
8.9
26
8.3
387
|
Verified
9.2
26
8.2
379
|
Verified
9.2
27
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
9.9
14
Not enough data
9.4
13
Not enough data
9.4
12
Not enough data
9.3
14
Organization
Not enough data
9.6
13
Not enough data
9.4
13
Not enough data
9.2
14
Performance Analysis
Not enough data
9.7
17
Not enough data
9.7
16
Sales Analysis
Not enough data
9.6
14
Not enough data
9.4
13
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Data Availability
Not enough data
8.8
12
Not enough data
9.6
14
Not enough data
8.0
9
Platform Additional Functionality
Not enough data
8.9
15
Not enough data
8.8
14
Not enough data
8.3
10
Not enough data
9.6
15
Not enough data
9.1
15
Platform Basics
Not enough data
9.3
5
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
9.4
6
Not enough data
9.2
6
Platform Additional Functionality
Not enough data
9.2
6
Agentic AI - Account-Based Orchestration Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
83
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Lead Intelligence
Not enough data
9.0
13
Not enough data
8.3
12
Not enough data
9.0
12
Not enough data
8.2
12
Not enough data
8.2
11
Agentic AI - Lead Intelligence
Not enough data
Not enough data
Responses
8.8
596
9.5
24
8.8
586
9.4
24
9.0
586
9.6
26
8.8
556
9.1
25
8.6
478
9.3
23
Platform
9.5
611
9.5
25
8.9
581
9.3
27
8.8
577
9.5
26
8.7
561
9.4
24
8.2
419
9.6
23
8.9
528
9.5
23
8.8
582
9.4
25
Generative AI
Feature Not Available
6.7
7
8.4
140
6.7
7
Lead Monitoring
Not enough data
9.4
14
Not enough data
9.4
14
Not enough data
9.5
13
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
Not enough data
8.9
12
Not enough data
9.5
13
Not enough data
7.2
10
Not enough data
9.2
12
Analytics
Not enough data
9.3
14
Not enough data
9.4
14
Customization
Not enough data
9.0
12
Not enough data
9.2
13
Not enough data
9.3
12
Not enough data
9.2
14
Conversational Platform
8.7
1056
9.9
12
8.7
836
9.5
11
8.8
856
9.8
11
9.0
777
9.7
12
Support Automation
8.7
858
9.6
12
8.7
900
9.4
12
8.5
517
9.8
10
8.8
807
9.3
12
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Customer Support
8.6
197
Not enough data
7.4
183
Not enough data
9.0
203
Not enough data
Automation
8.4
202
Not enough data
8.3
204
Not enough data
8.5
195
Not enough data
Artificial Intelligence
8.5
196
Not enough data
8.6
191
Not enough data
8.5
197
Not enough data
Generative AI
8.3
294
Not enough data
8.3
292
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1439
|
Verified
Not enough data
8.9
1447
|
Verified
Not enough data
8.7
1189
|
Verified
Not enough data
9.1
1354
|
Verified
Not enough data
8.2
593
Not enough data
Internal Use
8.2
1265
|
Verified
Not enough data
8.8
1092
|
Verified
Not enough data
8.2
1041
|
Verified
Not enough data
8.7
1245
|
Verified
Not enough data
8.9
1317
|
Verified
Not enough data
8.6
1285
|
Verified
Not enough data
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
651
Not enough data
8.9
650
Not enough data
Feature Not Available
Not enough data
8.2
489
Not enough data
8.4
534
Not enough data
Self-Service Platform
8.7
529
Not enough data
8.7
533
Not enough data
8.4
472
Not enough data
8.6
518
Not enough data
Agentic AI - Customer Self-Service
7.3
45
Not enough data
7.7
44
Not enough data
7.3
45
Not enough data
7.8
46
Not enough data
8.0
49
Not enough data
7.4
46
Not enough data
7.4
45
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
88
Not enough data
9.0(won by default)
85
Not enough data
9.6(won by default)
88
Not enough data
Channels
9.4(won by default)
88
Not enough data
8.7(won by default)
87
Not enough data
9.5(won by default)
90
Not enough data
8.3(won by default)
80
Not enough data
8.8(won by default)
82
Not enough data
Insight
9.1(won by default)
85
Not enough data
9.1(won by default)
86
Not enough data
8.8(won by default)
82
Not enough data
9.3(won by default)
82
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
162
Not enough data
7.9
161
Not enough data
7.7
162
Not enough data
8.5
160
Not enough data
8.0
156
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
155
Not enough data
7.9
156
Not enough data
7.9
156
Not enough data
8.3
153
Not enough data
Automation
8.1
156
Not enough data
7.9
155
Not enough data
7.2
152
Not enough data
Autonomy
7.5
158
Not enough data
7.7
158
Not enough data
7.2
154
Not enough data
7.6
156
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Signals are categorized as AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Conversational Marketing, and Chatbots
Unique Categories
Fin by Intercom is categorized as Customer Service Automation, Digital Customer Service Platforms, Shared Inbox, Customer Communications Management, Digital Adoption Platform, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Signals is categorized as Account-Based Orchestration Platforms, Buyer Intent Data Providers, AI Sales Assistant, Lead Intelligence, Visitor Identification, Lead Capture, and Sales Intelligence
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Signals
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
5.0%
Marketing and Advertising
4.6%
Other
43.4%
Marketing and Advertising
31.1%
Computer Software
22.7%
Information Technology and Services
6.1%
Management Consulting
4.5%
Real Estate
3.0%
Other
32.6%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Signals has no discussions with answers
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