Compare Fin by Intercom and HubSpot Service Hub 
Featured Products
At a Glance
Market Segments
Small-Business (58.6% of reviews)
Small-Business (59.6% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
$0.00 Per Month
Fin by Intercom
Star Rating
(3,764)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansHubSpot Service Hub
Star Rating
(2,887)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in customization, allowing users to tailor settings like snippets and behaviors to fit their unique workflows. This adaptability means users often feel understood and supported during conversations, enhancing the overall experience.
- Users say HubSpot Service Hub stands out for its centralized customer support, which consolidates all customer interactions—such as conversations, call history, and emails—into one platform. This feature helps teams respond more efficiently and stay aligned, making it a favorite for those managing multiple communication channels.
- Reviewers mention that while Fin by Intercom has a quick and intuitive setup process, some users appreciate the ease of use in navigating its features. The platform's ability to provide accurate answers—around 80-90%—saves users time and enhances productivity, especially for those new to the software.
- According to verified reviews, HubSpot Service Hub's workflow automation capabilities are a significant advantage, allowing users to create multiple workflows that streamline daily tasks. This feature is particularly beneficial for teams looking to reduce manual work and improve efficiency.
- G2 reviewers highlight that Fin by Intercom's pop-up chat feature is highly praised, with users noting its effectiveness in engaging customers in real-time. This functionality, combined with its mobile optimization, makes it a strong choice for businesses that prioritize customer interaction on the go.
- Users report that while HubSpot Service Hub offers a user-friendly interface, some find it less flexible compared to Fin by Intercom when it comes to personalization. However, HubSpot's extensive integration options and ability to manage various issue types in one place make it a robust solution for comprehensive customer service needs.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
Free Trial
Fin by Intercom
Free Trial is available
HubSpot Service Hub
Free Trial is available
Ratings
Meets Requirements
8.7
2,850
8.5
2,122
Ease of Use
8.9
2,880
8.6
2,314
Ease of Setup
8.4
1,485
8.3
1,326
Ease of Admin
8.6
1,325
8.5
918
Quality of Support
8.6
2,746
8.8
1,950
Has the product been a good partner in doing business?
8.8
1,322
8.8
906
Product Direction (% positive)
8.8
2,701
8.7
1,990
Features by Category
Ticket and Case Management
8.6
1101
|
Verified
8.5
770
|
Verified
8.8
1120
|
Verified
8.4
770
|
Verified
8.7
1097
|
Verified
8.4
780
|
Verified
8.6
1148
|
Verified
8.2
706
|
Verified
8.3
681
|
Verified
7.8
482
8.8
1137
|
Verified
8.2
707
|
Verified
8.8
1061
|
Verified
8.4
718
8.6
962
|
Verified
8.7
742
|
Verified
Generative AI
8.3
247
7.4
97
8.2
248
7.4
97
Agentic AI - Help Desk
7.8
62
7.5
89
8.3
62
7.5
91
7.9
62
7.5
90
Communication Channels
8.8
892
|
Verified
8.1
505
8.8
1091
|
Verified
8.5
718
|
Verified
9.4
1265
|
Verified
8.3
641
|
Verified
8.3
812
7.8
447
7.6
522
7.7
465
Platform
8.1
722
|
Verified
7.4
512
8.2
1269
|
Verified
8.1
624
|
Verified
8.7
826
|
Verified
8.4
667
|
Verified
8.7
791
|
Verified
8.3
626
|
Verified
8.1
1017
|
Verified
8.3
721
|
Verified
8.2
1019
|
Verified
8.4
741
|
Verified
Customer Information
Not enough data
8.4
610
|
Verified
Not enough data
8.6
743
|
Verified
Not enough data
8.6
789
|
Verified
Not enough data
8.0
483
|
Verified
Not enough data
8.3
606
|
Verified
Not enough data
8.3
593
|
Verified
Not enough data
8.5
751
|
Verified
Predictions
Not enough data
7.5
457
|
Verified
Not enough data
7.8
479
|
Verified
Not enough data
8.2
558
Not enough data
7.7
407
|
Verified
Platform
Not enough data
8.5
861
|
Verified
Not enough data
8.2
709
|
Verified
Not enough data
8.4
744
|
Verified
Not enough data
8.6
815
|
Verified
Not enough data
8.4
866
|
Verified
Not enough data
8.2
665
Not enough data
8.5
788
|
Verified
Not enough data
8.8
748
|
Verified
Not enough data
8.7
858
|
Verified
Not enough data
8.8
841
|
Verified
Generative AI
Not enough data
7.7
120
Not enough data
7.8
117
Agentic AI - Customer Success
Not enough data
7.4
91
Not enough data
7.6
92
Not enough data
7.7
93
Not enough data
7.7
92
Not enough data
7.7
92
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
228
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Responses
9.1
84
9.1
16
9.0
86
8.6
16
9.0
84
9.0
16
Automation - AI Agents
7.7
61
8.5
16
8.7
63
8.5
16
Feature Not Available
8.6
16
8.1
63
8.5
16
8.7
63
8.8
16
Platform
9.1
81
8.1
16
8.8
82
8.8
16
9.1
83
8.8
16
Autonomy - AI Agents
8.5
65
8.9
16
8.6
65
8.5
16
8.4
64
8.3
16
8.7
67
8.5
16
Generative AI
Feature Not Available
8.8
17
8.8
50
9.0
17
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
588
Not enough data
8.8
557
Not enough data
8.6
478
Not enough data
Platform
9.5
613
Not enough data
8.9
583
Not enough data
8.8
579
Not enough data
8.7
562
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
583
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1058
8.3
803
8.7
837
8.0
607
8.7
858
8.1
354
9.0
779
8.2
547
Support Automation
8.6
859
8.2
632
8.7
901
8.1
396
8.5
518
8.2
608
8.8
812
8.1
565
Generative AI
Feature Not Available
7.4
263
8.4
154
7.4
260
Customer Support
8.6
200
Not enough data
7.4
185
Not enough data
9.0
212
Not enough data
Automation
8.4
211
Not enough data
8.3
208
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
202
Not enough data
Generative AI
8.3
296
7.7
140
8.3
294
7.7
138
Feature Not Available
Feature Not Available
Communication
9.2
1442
|
Verified
8.6
424
|
Verified
8.9
1450
|
Verified
8.4
422
|
Verified
8.7
1192
|
Verified
8.7
388
|
Verified
9.1
1357
|
Verified
8.6
337
8.2
595
8.1
265
Internal Use
8.2
1269
|
Verified
8.1
624
|
Verified
8.7
1095
|
Verified
8.5
380
|
Verified
8.2
1043
|
Verified
8.4
341
|
Verified
8.7
1249
|
Verified
8.6
421
8.9
1320
|
Verified
8.8
412
|
Verified
8.6
1288
|
Verified
8.7
399
|
Verified
Generative AI
8.2
94
7.6
186
Self-Service Experience
8.9
655
8.6
655
8.9
652
8.6
628
Feature Not Available
7.7
86
8.2
491
7.9
416
8.4
536
8.3
451
Self-Service Platform
8.7
532
8.3
437
8.8
538
8.5
453
8.4
479
7.7
360
8.6
523
8.3
429
Agentic AI - Customer Self-Service
7.4
47
8.3
32
7.8
46
8.4
32
7.4
47
8.2
32
7.9
49
8.3
32
8.1
51
8.6
32
7.5
48
8.8
31
7.5
47
8.5
31
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
7.6
86
7.2
16
7.5
86
Generative AI
Not enough data
7.5
80
Not enough data
7.4
81
Survey Management
Not enough data
8.6
213
|
Verified
Not enough data
8.6
259
|
Verified
Not enough data
8.7
278
|
Verified
Not enough data
8.6
263
|
Verified
Process Management
Not enough data
8.5
246
|
Verified
Not enough data
8.6
256
Not enough data
8.6
254
|
Verified
Not enough data
8.6
255
System Management
Not enough data
8.9
252
|
Verified
Not enough data
8.8
243
Customer Query Resolution - AI Customer Support Agents
7.8
181
Not enough data
8.0
183
Not enough data
7.7
165
Not enough data
8.5
177
Not enough data
8.0
160
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.5
158
Not enough data
7.9
159
Not enough data
7.8
167
Not enough data
8.4
169
Not enough data
Automation
8.2
173
Not enough data
7.9
162
Not enough data
7.2
155
Not enough data
Autonomy
7.6
162
Not enough data
7.7
162
Not enough data
7.2
159
Not enough data
7.7
164
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and HubSpot Service Hub are categorized as Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, and Social Customer Service
HubSpot Service Hub is categorized as Customer Success and Enterprise Feedback Management
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.6%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Computer Software
19.5%
Information Technology and Services
10.6%
Marketing and Advertising
5.2%
Financial Services
4.6%
Education Management
3.4%
Other
56.7%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
How to customise the website
2 Comments
MK
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 Comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
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