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At a Glance
Market Segments
Small-Business (58.6% of reviews)
Small-Business (59.6% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
$0.00 Per Month
Fin by Intercom
Star Rating
(3,685)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansHubSpot Service Hub
Star Rating
(2,869)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that Fin by Intercom excels in personalization features, scoring 9.1, which users appreciate for its ability to tailor interactions based on customer behavior. In contrast, HubSpot Service Hub, while still strong at 9.2, is noted for slightly less flexibility in customization options.
- Users report that the ticket creation user experience in Fin by Intercom is rated at 8.6, with many highlighting the intuitive interface that simplifies the process. HubSpot Service Hub, rated at 8.5, is also user-friendly but has been described as having a steeper learning curve for new users.
- Reviewers mention that the quality of support for HubSpot Service Hub is rated higher at 8.8 compared to Fin by Intercom's 8.6. Users appreciate HubSpot's responsive customer service, which they find helpful during critical issues.
- G2 users highlight that Fin by Intercom's proactive engagement features, scoring 9.0, significantly enhance customer interaction, making it easier to reach out to customers before they even ask for help. HubSpot Service Hub, at 8.2, is effective but lacks the same level of proactive capabilities.
- Users on G2 report that the workflow automation in Fin by Intercom is rated at 8.7, with many praising its ability to streamline processes effectively. HubSpot Service Hub, rated at 8.4, offers automation but is seen as less robust in handling complex workflows.
- Reviewers mention that the chat/live support feature in Fin by Intercom shines with a score of 9.4, with users appreciating the real-time assistance it provides. HubSpot Service Hub, rated at 8.3, is effective but does not match the immediacy and responsiveness of Fin's chat support.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
Free Trial
Fin by Intercom
Free Trial is available
HubSpot Service Hub
Free Trial is available
Ratings
Meets Requirements
8.8
2,815
8.5
2,109
Ease of Use
8.9
2,845
8.6
2,301
Ease of Setup
8.4
1,456
8.3
1,312
Ease of Admin
8.6
1,304
8.5
911
Quality of Support
8.6
2,711
8.8
1,937
Has the product been a good partner in doing business?
8.8
1,301
8.8
899
Product Direction (% positive)
8.8
2,666
8.7
1,978
Features by Category
Ticket and Case Management
8.6
1100
|
Verified
8.5
767
|
Verified
8.8
1118
|
Verified
8.4
768
|
Verified
8.7
1095
|
Verified
8.4
773
|
Verified
8.6
1143
|
Verified
8.2
706
|
Verified
8.3
680
|
Verified
7.8
483
8.8
1136
|
Verified
8.2
707
|
Verified
8.8
1060
|
Verified
8.4
716
8.6
961
|
Verified
8.7
739
|
Verified
Generative AI
8.3
247
7.4
96
8.2
248
7.4
96
Agentic AI - Help Desk
7.8
60
7.5
90
8.2
61
7.6
92
7.9
61
7.5
91
Communication Channels
8.8
891
|
Verified
8.1
505
8.8
1090
|
Verified
8.5
718
|
Verified
9.4
1264
|
Verified
8.3
642
|
Verified
8.3
812
7.8
448
7.6
522
7.7
465
Platform
8.1
720
|
Verified
7.4
513
8.2
1267
|
Verified
8.1
625
|
Verified
8.7
823
|
Verified
8.4
668
|
Verified
8.6
788
|
Verified
8.3
623
|
Verified
8.1
1015
|
Verified
8.3
719
|
Verified
8.2
1017
|
Verified
8.5
742
|
Verified
Customer Information
Not enough data
8.4
611
|
Verified
Not enough data
8.6
744
|
Verified
Not enough data
8.6
789
|
Verified
Not enough data
8.0
484
|
Verified
Not enough data
8.3
607
|
Verified
Not enough data
8.3
594
|
Verified
Not enough data
8.5
752
|
Verified
Predictions
Not enough data
7.5
458
|
Verified
Not enough data
7.9
480
|
Verified
Not enough data
8.2
559
Not enough data
7.8
408
|
Verified
Platform
Not enough data
8.5
861
|
Verified
Not enough data
8.2
710
|
Verified
Not enough data
8.4
745
|
Verified
Not enough data
8.6
816
|
Verified
Not enough data
8.4
867
|
Verified
Not enough data
8.2
663
Not enough data
8.5
788
|
Verified
Not enough data
8.8
749
|
Verified
Not enough data
8.7
857
|
Verified
Not enough data
8.8
842
|
Verified
Generative AI
Not enough data
7.7
121
Not enough data
7.8
118
Agentic AI - Customer Success
Not enough data
7.5
92
Not enough data
7.6
93
Not enough data
7.7
94
Not enough data
7.8
93
Not enough data
7.7
93
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Responses
9.1
84
9.1
17
9.0
86
8.7
17
9.0
83
9.0
17
Automation - AI Agents
7.7
61
8.6
17
8.7
63
8.6
17
Feature Not Available
8.7
17
8.1
63
8.6
17
8.7
63
8.8
17
Platform
9.1
81
8.2
17
8.8
82
8.8
17
9.1
83
8.8
17
Autonomy - AI Agents
8.4
64
8.9
17
8.6
64
8.6
17
8.4
63
8.4
17
8.7
66
8.6
17
Generative AI
Feature Not Available
8.9
18
8.8
50
9.1
18
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Not enough data
Platform
9.5
611
Not enough data
8.9
581
Not enough data
8.8
577
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1057
8.3
805
8.7
837
8.0
609
8.7
857
8.1
356
9.0
778
8.2
549
Support Automation
8.6
859
8.2
634
8.7
901
8.1
398
8.5
518
8.2
610
8.8
808
8.1
567
Generative AI
Feature Not Available
7.4
265
8.4
154
7.5
262
Customer Support
8.6
199
Not enough data
7.4
185
Not enough data
9.0
205
Not enough data
Automation
8.4
204
Not enough data
8.3
206
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
198
Not enough data
8.6
193
Not enough data
8.5
199
Not enough data
Generative AI
8.3
296
7.7
141
8.3
294
7.7
139
Feature Not Available
Feature Not Available
Communication
9.2
1441
|
Verified
8.6
426
|
Verified
8.9
1449
|
Verified
8.4
424
|
Verified
8.7
1191
|
Verified
8.7
390
|
Verified
9.1
1356
|
Verified
8.6
338
8.2
595
8.1
266
Internal Use
8.2
1267
|
Verified
8.1
625
|
Verified
8.7
1094
|
Verified
8.5
382
|
Verified
8.2
1043
|
Verified
8.4
341
|
Verified
8.7
1247
|
Verified
8.6
423
8.9
1319
|
Verified
8.8
413
|
Verified
8.6
1287
|
Verified
8.7
401
|
Verified
Generative AI
8.2
94
7.6
188
Self-Service Experience
8.9
652
8.6
657
8.9
651
8.6
630
Feature Not Available
7.7
86
8.2
490
7.9
418
8.4
535
8.3
453
Self-Service Platform
8.7
530
8.3
439
8.7
534
8.5
455
8.4
473
7.7
362
8.6
519
8.3
431
Agentic AI - Customer Self-Service
7.4
46
8.4
34
7.8
45
8.5
34
7.4
46
8.3
34
7.8
47
8.4
34
8.1
50
8.7
34
7.4
47
8.9
33
7.5
46
8.6
33
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
7.6
86
7.2
16
7.5
86
Generative AI
Not enough data
7.5
79
Not enough data
7.3
80
Survey Management
Not enough data
8.6
212
|
Verified
Not enough data
8.6
258
|
Verified
Not enough data
8.7
277
|
Verified
Not enough data
8.6
262
|
Verified
Process Management
Not enough data
8.5
245
|
Verified
Not enough data
8.6
255
Not enough data
8.6
253
|
Verified
Not enough data
8.6
254
System Management
Not enough data
8.9
251
|
Verified
Not enough data
8.8
242
Customer Query Resolution - AI Customer Support Agents
7.6
167
Not enough data
7.9
165
Not enough data
7.7
164
Not enough data
8.5
163
Not enough data
8.0
159
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
157
Not enough data
7.9
158
Not enough data
7.9
159
Not enough data
8.3
158
Not enough data
Automation
8.1
160
Not enough data
7.9
157
Not enough data
7.2
154
Not enough data
Autonomy
7.5
161
Not enough data
7.7
161
Not enough data
7.2
157
Not enough data
7.6
160
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and HubSpot Service Hub are categorized as Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, and Social Customer Service
HubSpot Service Hub is categorized as Customer Success and Enterprise Feedback Management
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Computer Software
19.5%
Information Technology and Services
10.5%
Marketing and Advertising
5.2%
Financial Services
4.6%
Education Management
3.3%
Other
56.8%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
How to customise the website
2 Comments
MK
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 Comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
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