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At a Glance
Market Segments
Small-Business (58.6% of reviews)
Mid-Market (44.4% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
$24.00 1 agent Per Month
Fin by Intercom
Star Rating
(3,684)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansHappyFox Help Desk
Star Rating
(137)4.5 out of 5
Market Segments
Mid-Market (44.4% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 agent Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that HappyFox Help Desk excels in ticket creation user experience with a score of 9.1, while Intercom scores slightly lower at 8.7. Reviewers mention that HappyFox's intuitive interface makes it easier for agents to create and manage tickets efficiently.
- Reviewers mention that Intercom shines in live chat functionality, scoring 9.6 compared to HappyFox's 9.3. Users on G2 appreciate Intercom's seamless integration of live chat into their workflows, enhancing real-time customer engagement.
- Users say that HappyFox Help Desk offers superior SLA management with a score of 8.7, while Intercom's score is 8.4. Reviewers highlight that HappyFox's robust SLA features help ensure timely responses and accountability in customer support.
- G2 users report that Intercom provides a more comprehensive multi-channel coverage with a score of 8.8, while HappyFox scores 8.2. Users mention that Intercom's ability to integrate various communication channels, including social media and SMS, enhances their customer outreach.
- Reviewers mention that HappyFox Help Desk has a more user-friendly ticket collaboration feature, both scoring 8.8, but users report that HappyFox's interface is more straightforward, making it easier for teams to work together on tickets.
- Users on G2 report that Intercom's automation capabilities, particularly in customer interaction automation, score 9.4, outperforming HappyFox's 8.7. Reviewers highlight that Intercom's advanced automation features significantly reduce response times and improve customer satisfaction.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
HappyFox Help Desk
Basic
$24.00
1 agent Per Month
- Unlimited Tickets
- Omnichannel Ticket Creation
- SLA Management
Free Trial
Fin by Intercom
Free Trial is available
HappyFox Help Desk
Free Trial is available
Ratings
Meets Requirements
8.8
2,815
8.8
126
Ease of Use
8.9
2,845
9.3
127
Ease of Setup
8.4
1,456
8.9
96
Ease of Admin
8.6
1,304
9.0
95
Quality of Support
8.6
2,711
9.1
120
Has the product been a good partner in doing business?
8.8
1,301
9.2
91
Product Direction (% positive)
8.8
2,666
9.0
125
Features by Category
Ticket and Case Management
8.6
1100
|
Verified
9.2
69
|
Verified
8.8
1118
|
Verified
9.1
68
|
Verified
8.7
1095
|
Verified
8.8
62
|
Verified
8.6
1143
|
Verified
8.9
64
|
Verified
8.3
680
|
Verified
8.8
47
|
Verified
8.8
1136
|
Verified
8.4
60
|
Verified
8.8
1060
|
Verified
8.9
58
|
Verified
8.6
961
|
Verified
8.5
18
|
Verified
Generative AI
8.3
247
Not enough data
8.2
248
Not enough data
Agentic AI - Help Desk
7.8
60
Not enough data
8.2
61
Not enough data
7.9
61
Not enough data
Communication Channels
8.8
891
|
Verified
8.9
49
|
Verified
8.8
1090
|
Verified
9.0
60
|
Verified
9.4
1264
|
Verified
8.5
25
|
Verified
8.3
812
8.6
23
|
Verified
7.6
522
8.3
7
|
Verified
Platform
8.1
720
|
Verified
7.3
28
|
Verified
8.2
1267
|
Verified
8.3
51
|
Verified
8.7
823
|
Verified
8.7
45
|
Verified
8.6
788
|
Verified
8.8
28
|
Verified
8.1
1015
|
Verified
8.2
58
|
Verified
8.2
1017
|
Verified
8.4
55
|
Verified
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
83
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Not enough data
Platform
9.5
611
Not enough data
8.9
581
Not enough data
8.8
577
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1057
Not enough data
8.7
837
Not enough data
8.7
857
Feature Not Available
9.0
778
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
808
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Customer Support
8.6
199
Not enough data
7.4
185
Not enough data
9.0
205
Not enough data
Automation
8.4
204
Not enough data
8.3
206
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
198
Not enough data
8.6
193
Not enough data
8.5
199
Not enough data
Generative AI
8.3
296
Not enough data
8.3
294
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1441
|
Verified
Not enough data
8.9
1449
|
Verified
Not enough data
8.7
1191
|
Verified
Not enough data
9.1
1356
|
Verified
Not enough data
8.2
595
Not enough data
Internal Use
8.2
1267
|
Verified
8.3
51
|
Verified
8.7
1094
|
Verified
Not enough data
8.2
1043
|
Verified
Not enough data
8.7
1247
|
Verified
Not enough data
8.9
1319
|
Verified
Not enough data
8.6
1287
|
Verified
Not enough data
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
652
8.7
25
8.9
651
8.9
23
Feature Not Available
6.7
7
8.2
490
Not enough data
8.4
535
Not enough data
Self-Service Platform
8.7
530
Not enough data
8.7
534
Not enough data
8.4
473
Not enough data
8.6
519
Not enough data
Agentic AI - Customer Self-Service
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
167
Not enough data
7.9
165
Not enough data
7.7
164
Not enough data
8.5
163
Not enough data
8.0
159
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
157
Not enough data
7.9
158
Not enough data
7.9
159
Not enough data
8.3
158
Not enough data
Automation
8.1
160
Not enough data
7.9
157
Not enough data
7.2
154
Not enough data
Autonomy
7.5
161
Not enough data
7.7
161
Not enough data
7.2
157
Not enough data
7.6
160
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and HappyFox Help Desk are categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Social Customer Service, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, AI Agents For Business Operations, Digital Adoption Platform, Conversational Marketing, Chatbots, and Live Chat
HappyFox Help Desk is categorized as Complaint Management and Contact Center Knowledge Base
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HappyFox Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Information Technology and Services
14.8%
Computer Software
9.6%
Higher Education
4.4%
Consumer Goods
4.4%
Real Estate
3.7%
Other
63.0%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
HappyFox Help Desk has no discussions with answers
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