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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (49.4% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
$25.00 1 user/month
Fin by Intercom
Star Rating
(3,672)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansFront
Star Rating
(2,387)4.7 out of 5
Market Segments
Small-Business (49.4% of reviews)
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that while both Fin by Intercom and Front offer strong email integration, Fin by Intercom excels with a score of 9.4 compared to Front's 9.5, indicating a slight edge in user satisfaction with email functionalities.
- Reviewers mention that Front shines in ticket collaboration with a score of 9.2, while Fin by Intercom scores 8.8, suggesting that Front provides a more seamless experience for teams working together on support tickets.
- G2 users highlight that Front's quality of support is rated at 9.1, significantly higher than Fin by Intercom's 8.6, indicating that users feel more supported and satisfied with Front's customer service.
- Users on G2 report that Front's workflow capabilities are superior, scoring 9.0 compared to Fin by Intercom's 8.7, which suggests that Front offers more robust tools for managing and automating workflows effectively.
- Reviewers say that Fin by Intercom has a more favorable entry-level price of $0.99, making it more accessible for small businesses, while Front's starting price of $25.00 may be a barrier for some users.
- Users mention that both products have strong multi-channel coverage, but Front edges out with a score of 8.9 compared to Fin by Intercom's 8.7, indicating a slightly better experience across various communication channels.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Free Trial
Fin by Intercom
Free Trial is available
Front
Free Trial is available
Ratings
Meets Requirements
8.8
2,809
9.1
1,887
Ease of Use
8.9
2,839
9.2
1,903
Ease of Setup
8.4
1,451
8.8
686
Ease of Admin
8.6
1,302
8.9
469
Quality of Support
8.6
2,705
9.1
1,624
Has the product been a good partner in doing business?
8.8
1,299
9.2
455
Product Direction (% positive)
8.8
2,660
9.3
1,776
Features by Category
Ticket and Case Management
8.6
1098
|
Verified
8.8
261
|
Verified
8.8
1116
|
Verified
8.9
258
|
Verified
8.7
1093
|
Verified
8.9
281
|
Verified
8.6
1141
|
Verified
8.8
277
|
Verified
8.3
678
|
Verified
8.8
241
|
Verified
8.8
1134
|
Verified
9.0
304
8.8
1058
|
Verified
9.2
280
|
Verified
8.6
959
|
Verified
8.7
256
|
Verified
Generative AI
8.3
245
7.8
62
8.2
246
8.2
63
Agentic AI - Help Desk
7.8
58
7.1
28
8.3
59
7.1
28
7.9
59
7.2
28
Communication Channels
8.8
889
|
Verified
8.7
231
|
Verified
8.8
1088
|
Verified
9.2
271
|
Verified
9.4
1262
|
Verified
8.7
229
|
Verified
8.3
810
8.3
207
|
Verified
7.6
520
7.8
130
Platform
8.1
718
|
Verified
8.3
216
|
Verified
8.2
1265
|
Verified
8.4
287
|
Verified
8.7
821
|
Verified
8.8
258
|
Verified
8.6
786
|
Verified
8.6
230
|
Verified
8.1
1013
|
Verified
8.3
230
|
Verified
8.2
1015
|
Verified
8.3
237
|
Verified
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
8.9
625
8.3
218
8.5
526
Feature Not Available
7.9
475
Design
Feature Not Available
8.8
649
Feature Not Available
8.2
531
8.7
230
8.8
744
8.7
222
8.8
706
8.6
215
8.7
562
Generative AI
Feature Not Available
7.8
188
8.2
84
8.0
188
Usability
Not enough data
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Reporting
Not enough data
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Generative AI
Not enough data
7.7
37
Not enough data
7.8
38
Inbox Tools
Not enough data
9.3
807
Not enough data
8.9
814
Not enough data
9.1
792
Not enough data
9.0
832
Coordination Tools
Not enough data
8.5
727
Not enough data
8.7
707
Not enough data
8.7
646
Software Options
Not enough data
9.3
792
Not enough data
8.6
724
Email Client - Agentic AI
Not enough data
6.7
25
Not enough data
7.3
25
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
83
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Not enough data
Platform
9.5
611
Not enough data
8.9
581
Not enough data
8.8
577
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1056
8.8
491
8.7
836
8.8
385
8.8
856
8.7
385
9.0
777
8.8
343
Support Automation
8.7
858
8.7
412
8.7
900
8.9
415
8.5
517
8.7
377
8.8
807
8.6
327
Generative AI
Feature Not Available
8.1
109
8.4
154
8.3
109
Sorting & Filtering
Not enough data
8.3
233
Not enough data
9.1
234
Not enough data
7.6
223
Not enough data
8.4
225
Integrations
Not enough data
8.0
215
Not enough data
8.4
224
Not enough data
7.4
205
Time Management
Not enough data
9.0
225
Not enough data
8.6
222
Not enough data
9.3
231
Generative AI
Not enough data
7.6
134
Not enough data
7.2
127
Not enough data
7.8
132
Agentic AI - Email Management
Not enough data
6.5
32
Not enough data
7.0
32
Customer Support
8.6
197
Not enough data
7.4
183
Not enough data
9.0
203
Not enough data
Automation
8.4
202
Not enough data
8.3
204
Not enough data
8.5
195
Not enough data
Artificial Intelligence
8.5
196
Not enough data
8.6
191
Not enough data
8.5
197
Not enough data
Generative AI
8.3
294
8.3
34
8.3
292
8.3
34
Feature Not Available
7.8
33
Communication
9.2
1439
|
Verified
8.8
216
|
Verified
8.9
1447
|
Verified
8.9
263
|
Verified
8.7
1189
|
Verified
8.9
205
9.1
1354
|
Verified
8.9
228
|
Verified
8.2
593
8.8
149
Internal Use
8.2
1265
|
Verified
8.4
287
|
Verified
8.8
1092
|
Verified
9.2
280
|
Verified
8.2
1041
|
Verified
8.9
192
8.7
1245
|
Verified
8.9
218
8.9
1317
|
Verified
9.5
284
|
Verified
8.6
1285
|
Verified
8.8
218
|
Verified
Generative AI
8.2
94
7.7
30
Self-Service Experience
8.9
651
8.3
55
8.9
650
8.5
53
Feature Not Available
8.0
53
8.2
489
8.2
51
8.4
534
8.4
50
Self-Service Platform
8.7
529
8.0
50
8.7
533
8.4
50
8.4
472
8.0
50
8.6
518
8.1
48
Agentic AI - Customer Self-Service
7.3
45
9.4
6
7.7
44
9.4
6
7.3
45
9.4
6
7.8
46
9.7
6
8.0
49
9.4
6
7.4
46
9.4
6
7.4
45
9.4
6
Generative AI
Feature Not Available
7.8(won by default)
26
Feature Not Available
7.8(won by default)
25
Process
9.3(won by 0.2)
88
9.1
195
9.0(won by 0.2)
85
8.8
158
9.6(won by 0.8)
88
8.8
171
Channels
9.4
88
9.5(won by 0.1)
239
8.7
87
9.1(won by 0.4)
191
9.5(won by 0.7)
90
8.8
181
8.3
80
8.4(won by 0.1)
131
8.8
82
9.1(won by 0.3)
157
Insight
9.1(won by 0.2)
85
8.9
140
9.1(won by 0.4)
86
8.7
158
8.8(tied score)
82
8.8(tied score)
138
9.3(won by 0.3)
82
9.0
153
Generative AI
Feature Not Available
7.5
29
7.2
16
7.6
30
Customer Query Resolution - AI Customer Support Agents
7.6
162
Not enough data
7.9
161
Not enough data
7.7
162
Not enough data
8.5
160
Not enough data
8.0
156
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
155
Not enough data
7.9
156
Not enough data
7.9
156
Not enough data
8.3
153
Not enough data
Automation
8.1
156
Not enough data
7.9
155
Not enough data
7.2
152
Not enough data
Autonomy
7.5
158
Not enough data
7.7
158
Not enough data
7.2
154
Not enough data
7.6
156
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Front are categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, AI Agents For Business Operations, Digital Adoption Platform, Conversational Marketing, and Chatbots
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
5.0%
Marketing and Advertising
4.6%
Other
43.4%
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.8%
Other
64.1%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
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