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Compare Engati and Wati

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At a Glance
Engati
Engati
Star Rating
(17)4.1 out of 5
Market Segments
Mid-Market (53.8% of reviews)
Information
Pros & Cons
Entry-Level Pricing
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Browse all 4 pricing plans
Wati
Wati
Star Rating
(454)4.6 out of 5
Market Segments
Small-Business (78.1% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Wati excels in user satisfaction, reflected in its higher overall ratings and a significant number of recent reviews. Users appreciate its simple interface that enhances customer communication efficiency, making it a preferred choice for businesses looking to streamline their WhatsApp interactions.
  • Users say that Engati offers a flexible, low-code solution that allows for easy deployment across multiple channels, including WhatsApp and Telegram. This versatility is highlighted by reviewers who mention the platform's ability to create customized bot features with minimal setup costs.
  • According to verified reviews, Wati's ease of use is a standout feature, with many users noting that the initial setup is straightforward and guided. This user-friendly approach helps businesses quickly adapt to the platform, enhancing their customer support capabilities.
  • Reviewers mention that while Engati provides a responsive support team, it sometimes faces challenges in matching specific workflow needs. Users have pointed out that building flows can be straightforward, but there are instances where configuration can be complex.
  • G2 reviewers highlight that Wati's focus on small businesses is evident in its design and functionality, making it particularly appealing for companies looking for a scalable solution that integrates seamlessly with everyday communication tools like WhatsApp.
  • Users appreciate Engati's multi-channel deployment capabilities, which allow businesses to reach customers across various platforms. However, the lack of recent reviews suggests that it may not be keeping pace with user expectations compared to Wati, which has garnered a robust volume of feedback in the last 90 days.
Pricing
Entry-Level Pricing
Engati
Accelerator
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Wati
Growth
Contact Us
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Free Trial
Engati
Free Trial is available
Wati
Free Trial is available
Ratings
Meets Requirements
8.9
12
8.9
353
Ease of Use
8.6
12
9.2
362
Ease of Setup
8.3
10
9.0
324
Ease of Admin
8.2
10
9.1
271
Quality of Support
8.9
12
8.6
345
Has the product been a good partner in doing business?
8.5
10
9.1
267
Product Direction (% positive)
8.9
11
9.3
333
Features by Category
Customer Communications ManagementHide 10 FeaturesShow 10 Features
Not enough data
8.5
178
Channels
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Design
Not enough data
8.7
154
Not enough data
7.9
153
Not enough data
8.6
165
Not enough data
8.4
153
Not enough data
8.7
155
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication Platform as a Service (CPaaS)Hide 6 FeaturesShow 6 Features
Not enough data
8.6
145
Functionality
Not enough data
8.8
131
Not enough data
8.6
118
Not enough data
8.5
114
Support
Not enough data
8.6
120
Not enough data
8.3
115
Not enough data
8.6
128
Not enough data
8.5
185
Responses
Not enough data
8.6
173
Not enough data
8.8
168
Not enough data
8.7
165
Not enough data
8.6
160
Not enough data
8.5
154
Platform
Not enough data
8.7
163
Not enough data
8.8
142
Not enough data
8.4
160
Not enough data
8.0
160
Not enough data
Feature Not Available
Not enough data
8.7
150
Not enough data
8.6
151
Generative AI
Not enough data
7.3
96
Not enough data
Feature Not Available
Proactive NotificationHide 8 FeaturesShow 8 Features
Not enough data
8.4
78
Messaging Channels
Not enough data
7.4
44
Not enough data
Feature Not Available
Not enough data
7.1
46
Not enough data
9.1
66
Administration
Not enough data
9.2
66
Not enough data
9.0
63
Not enough data
8.4
59
Not enough data
8.7
66
Multilingual Customer SupportHide 13 FeaturesShow 13 Features
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Customer ServiceHide 14 FeaturesShow 14 Features
Not enough data
8.3
69
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
8.3
55
Not enough data
8.6
57
Not enough data
8.5
54
Channels
Not enough data
Feature Not Available
Not enough data
8.4
56
Not enough data
8.6
59
Not enough data
7.7
50
Not enough data
8.5
51
Insight
Not enough data
8.0
49
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
96
WhatsApp Messaging - WhatsApp Marketing
Not enough data
9.1
90
Not enough data
9.4
91
Not enough data
9.2
88
Not enough data
9.0
86
Not enough data
9.1
86
Not enough data
9.2
89
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
8.9
83
Not enough data
9.1
83
Not enough data
8.6
78
Not enough data
8.8
80
Categories
Categories
Shared Categories
Engati
Engati
Wati
Wati
Engati and Wati are categorized as Chatbots and WhatsApp Marketing
Reviews
Reviewers' Company Size
Engati
Engati
Small-Business(50 or fewer emp.)
46.2%
Mid-Market(51-1000 emp.)
53.8%
Enterprise(> 1000 emp.)
0%
Wati
Wati
Small-Business(50 or fewer emp.)
78.1%
Mid-Market(51-1000 emp.)
20.2%
Enterprise(> 1000 emp.)
1.7%
Reviewers' Industry
Engati
Engati
Information Technology and Services
23.1%
Human Resources
15.4%
Computer Software
15.4%
Textiles
7.7%
Real Estate
7.7%
Other
30.8%
Wati
Wati
Education Management
10.1%
Information Technology and Services
7.2%
Retail
6.5%
Marketing and Advertising
6.0%
Health, Wellness and Fitness
6.0%
Other
64.1%
Alternatives
Engati
Engati Alternatives
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Wati
Wati Alternatives
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Interakt
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Discussions
Engati
Engati Discussions
Monty the Mongoose crying
Engati has no discussions with answers
Wati
Wati Discussions
Can i send custom pdf by template by providing custom link tomy customer?
2 Comments
Jitesh D.
JD
Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF...Read more
What is WATI used for?
2 Comments
Prateek P.
PP
Wati is WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their...Read more
Can we know from which website we recieved the chat on whatsapp
1 Comment
Jitesh D.
JD
Our chat widget allows you to add a page title as default message when users land from a specific website. If users allow the default message to be sent,...Read more