1. [Home](https://www.g2.com/) 2. ... 3. [Bot Platforms](https://www.g2.com/categories/bot-platforms) 4. [Engati Discussions](https://www.g2.com/products/engati/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_956dc7cac3fe4c95cfa60562ececf9d9/engati.png "Product Avatar Image") ](/products/engati/reviews) [ Engati ](/products/engati/reviews) (18)4.1/5 Engati is an Omnichannel Conversational AI platform that empowers mid-size and enterprise business teams to engage prospects, customers, and employees at scale. Recently awarded by Meta as the Tech Partner of the Year 2024 for pioneering in vertical-specific, business outcome-driven AI innovations, Engati is a cutting-edge Conversational AI platform that empowers businesses to deliver reliable, personalized, and exceptional customer experiences at scale. We empower businesses to reimagine the user journey from visitor to buyer—from nurturing leads to converting prospects and retaining loyal customers. By connecting AI and automation with the human touch, Engati crafts personalized customer experiences that maximize ROI and drive measurable business outcomes. Our platform leverages Generative AI and AI-driven conversational automation to: 1. Enhance customer engagement with proactive, personalized journeys. 2. Streamline operations and improve efficiency. 3. Deliver actionable insights through advanced analytics and continuous AI/ML-driven improvements. We are available in multiple languages and deployed across 12+ integral digital channels that include WhatsApp, Website, Instagram, Facebook, Email, MS Teams, Slack, WeChat, Telegram, and more. We build custom solutions on the digital channels you need, ensuring that your customer engagement strategy is tailored to your unique business requirements. Engati enables businesses to harness conversational intelligence to elevate customer experience, increase efficiency, and achieve growth. Let us help you revolutionize customer engagement and drive success in an AI-first world. Show More * * * ### 50.0 Nps Score Already have Engati? ### All Engati Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 3 years ago More Options - [ # Which platform is best for chatbot? ](/discussions/which-platform-is-best-for-chatbot) Which platform is best for chatbot? [ Bot Platforms Software ](https://www.g2.com/tags/bot-platforms-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software) [ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software) Show More * * * \<0\>0\>Upvotes 0 * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Engati+questions+and+get+answers+from+expert+users+in+our+Engati+Discussions+section.&title=Engati+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fengati%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Engati+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fengati%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fengati%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Engati+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fengati%2Fdiscuss%0aAsk+Engati+questions+and+get+answers+from+expert+users+in+our+Engati+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Engati+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fengati%2Fdiscuss%0aAsk+Engati+questions+and+get+answers+from+expert+users+in+our+Engati+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 3 years ago More Options - [ # Which software is used for chatbot? ](/discussions/engati-chatbot-platform-which-software-is-used-for-chatbot) Which software is used for chatbot? [ Bot Platforms Software ](https://www.g2.com/tags/bot-platforms-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software) [ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software) Show More * * * \<0\>0\>Upvotes 0 * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Engati+questions+and+get+answers+from+expert+users+in+our+Engati+Discussions+section.&title=Engati+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fengati%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Engati+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fengati%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fengati%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Engati+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fengati%2Fdiscuss%0aAsk+Engati+questions+and+get+answers+from+expert+users+in+our+Engati+Discussions+section.) 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[ Bot Platforms Software ](https://www.g2.com/tags/bot-platforms-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software) [ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software) Show More * * * \<0\>0\>Upvotes 0 * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Engati+questions+and+get+answers+from+expert+users+in+our+Engati+Discussions+section.&title=Engati+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fengati%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Engati+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fengati%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fengati%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Engati+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fengati%2Fdiscuss%0aAsk+Engati+questions+and+get+answers+from+expert+users+in+our+Engati+Discussions+section.) 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[ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software) [ Bot Platforms Software ](https://www.g2.com/tags/bot-platforms-software) Show More * * * \<0\>0\>Upvotes 0 * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Engati+questions+and+get+answers+from+expert+users+in+our+Engati+Discussions+section.&title=Engati+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fengati%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Engati+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fengati%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fengati%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Engati+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fengati%2Fdiscuss%0aAsk+Engati+questions+and+get+answers+from+expert+users+in+our+Engati+Discussions+section.) 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