Compare EngageBay All-in-One Suite and Shape Software 
At a Glance
Market Segments
Small-Business (67.7% of reviews)
Small-Business (60.3% of reviews)
Entry-Level Pricing
$0.00
$119.00 Per Month
EngageBay All-in-One Suite
Star Rating
(632)4.7 out of 5
Market Segments
Small-Business (67.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 4 pricing plansShape Software
Star Rating
(65)4.5 out of 5
Market Segments
Small-Business (60.3% of reviews)
Pros & Cons
Entry-Level Pricing
$119.00 Per Month
Learn more about Shape SoftwareSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that EngageBay All-in-One Suite excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Shape Software. Users appreciate its ability to centralize marketing, sales, and customer support workflows, making it a comprehensive solution for small businesses.
- Users say that EngageBay's implementation process is notably quick and intuitive, with many highlighting the onboarding wizard that simplifies setup. In contrast, Shape Software has received feedback indicating that its setup can be more challenging, which may lead to a steeper learning curve for new users.
- Reviewers mention that EngageBay provides a unified view of customer interactions, which is particularly beneficial for managing leads and tracking deals. This feature is often praised for eliminating the need for multiple tools, whereas Shape Software, while offering lead capture and management tools, does not provide the same level of integration.
- According to verified reviews, EngageBay's quality of support is rated highly, with users noting responsive assistance and helpful resources. Shape Software also offers support, but its ratings suggest that users may not find it as robust or responsive as EngageBay's offerings.
- G2 reviewers highlight that EngageBay's marketing automation capabilities, including campaign management and email tracking, are superior, with users enjoying features like automated responses and detailed analytics. Shape Software does provide marketing tools, but users feel that EngageBay's features are more comprehensive and user-friendly.
- Users report that both platforms offer ease of use, but EngageBay stands out with its higher ratings in areas like contact management and email marketing. Shape Software, while effective, may not deliver the same level of satisfaction in these specific functionalities, as noted by users who appreciate EngageBay's streamlined processes.
Pricing
Entry-Level Pricing
EngageBay All-in-One Suite
Free
$0.00
250 Contacts
1,000 Branded Emails
- Lists
- Segmentation
- Embed Forms
Shape Software
Software User License
$119.00
Per Month
With Shape, you don't need to decide between different product offerings. Most of our features are included in one system for an affordable month-to-month price.
- CRM
- Built-in Calling
- Text Messaging
Free Trial
EngageBay All-in-One Suite
Free Trial is available
Shape Software
No trial information availableRatings
Meets Requirements
9.3
523
8.9
42
Ease of Use
9.2
535
9.3
41
Ease of Setup
9.3
439
7.8
13
Ease of Admin
9.2
332
8.2
12
Quality of Support
9.6
517
9.1
40
Has the product been a good partner in doing business?
9.5
305
8.3
12
Product Direction (% positive)
9.7
502
8.3
34
Features by Category
Signature Process
Not enough data
9.7
11
Not enough data
10.0
11
Not enough data
10.0
11
Not enough data
10.0
11
Not enough data
9.7
11
Not enough data
10.0
10
Not enough data
10.0
10
Not enough data
9.8
11
Agentic AI - E-Signature
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and Scalability
Not enough data
10.0
10
Not enough data
10.0
11
Not enough data
10.0
11
Platform
Not enough data
9.8
8
Not enough data
10.0
8
Not enough data
10.0
8
Not enough data
10.0
8
Not enough data
10.0
8
Sales Force Automation
9.3
179
|
Verified
9.1
20
8.8
143
9.3
19
8.9
167
|
Verified
8.8
20
9.0
172
|
Verified
9.3
20
8.6
135
|
Verified
8.9
20
8.7
154
|
Verified
9.0
19
8.8
134
8.9
19
8.9
129
|
Verified
9.0
19
9.0
143
9.0
21
Marketing Automation
9.5
184
|
Verified
9.1
22
9.3
169
8.8
20
9.3
169
|
Verified
9.0
21
8.9
150
|
Verified
8.9
20
Customer Support
8.7
149
|
Verified
8.9
20
9.2
145
|
Verified
9.2
19
9.0
147
|
Verified
9.1
19
8.8
157
9.0
19
9.0
141
|
Verified
9.0
19
Reporting & Analytics
8.6
168
|
Verified
9.0
20
9.0
169
|
Verified
9.1
21
8.7
137
9.1
19
Mobile & Social
8.7
147
|
Verified
8.8
20
8.6
160
|
Verified
9.6
17
8.7
139
9.0
19
Platform
8.9
165
|
Verified
8.8
12
9.0
171
|
Verified
8.6
13
9.1
170
|
Verified
8.9
12
8.7
141
|
Verified
8.6
12
8.2
133
|
Verified
8.8
12
8.8
134
|
Verified
8.8
12
9.1
162
|
Verified
8.3
13
8.7
141
|
Verified
8.3
13
Integration
9.1
148
|
Verified
9.0
12
8.9
145
|
Verified
8.9
12
8.6
134
|
Verified
9.1
11
Generative AI
8.8
96
Not enough data
Agentic AI - CRM
9.7
16
Not enough data
9.7
16
Not enough data
9.6
16
Not enough data
9.5
16
Not enough data
9.7
16
Not enough data
9.7
16
Not enough data
9.7
16
Not enough data
Email Marketing
9.1
169
|
Verified
9.4
19
9.2
151
|
Verified
9.7
18
9.1
139
|
Verified
9.8
17
9.2
169
|
Verified
9.4
18
Online Marketing
8.9
151
|
Verified
9.4
17
8.6
132
|
Verified
9.3
17
8.9
121
|
Verified
9.6
16
8.6
146
|
Verified
9.6
16
8.6
120
9.4
18
Lead Management
9.1
161
|
Verified
9.7
17
8.9
123
|
Verified
9.8
17
9.0
135
|
Verified
9.3
17
8.8
124
|
Verified
9.7
16
8.9
137
|
Verified
9.8
16
8.4
126
9.2
17
8.9
127
|
Verified
9.7
16
9.0
135
|
Verified
9.5
18
Campaign Management
8.6
120
|
Verified
9.3
18
8.6
122
9.6
16
8.7
131
|
Verified
9.4
18
8.2
104
9.3
18
Social
8.4
108
|
Verified
9.8
16
8.2
113
|
Verified
9.8
16
8.3
114
|
Verified
9.2
16
8.2
113
|
Verified
9.8
15
8.3
118
|
Verified
9.4
16
Reporting & Analytics
8.4
169
|
Verified
9.8
16
8.3
140
|
Verified
9.7
16
8.1
117
9.6
16
8.1
112
|
Verified
9.9
16
8.5
98
9.6
16
Platform
8.5
113
|
Verified
9.8
10
8.9
123
|
Verified
10.0
10
9.0
107
|
Verified
8.9
11
8.6
79
|
Verified
9.7
10
8.1
77
8.9
11
8.9
110
|
Verified
10.0
9
8.7
75
9.8
10
Agentic AI - Marketing Automation
10.0
15
Not enough data
10.0
15
Not enough data
9.8
15
Not enough data
10.0
15
Not enough data
10.0
15
Not enough data
10.0
15
Not enough data
Integration
8.8
98
|
Verified
9.4
11
8.8
89
|
Verified
9.1
11
8.3
83
|
Verified
8.9
11
Ticket and Case Management
9.6
32
|
Verified
Not enough data
9.7
33
|
Verified
Not enough data
9.4
34
|
Verified
Not enough data
9.5
34
|
Verified
Not enough data
9.5
28
|
Verified
Not enough data
9.5
29
|
Verified
Not enough data
9.7
29
|
Verified
Not enough data
9.8
35
|
Verified
Not enough data
Generative AI
9.1
17
Not enough data
9.0
17
Not enough data
Agentic AI - Help Desk
10.0
12
Not enough data
10.0
12
Not enough data
10.0
12
Not enough data
Communication Channels
9.4
32
Not enough data
9.7
32
|
Verified
Not enough data
9.2
33
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
9.0
28
Not enough data
Platform
9.0
36
Not enough data
8.9
40
|
Verified
Not enough data
9.3
41
|
Verified
Not enough data
9.3
34
|
Verified
Not enough data
9.1
39
|
Verified
Not enough data
9.0
44
|
Verified
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
10.0
11
Not enough data
9.3
10
Not enough data
Not enough data
Agent Tools
Not enough data
9.8
10
Not enough data
9.2
11
Not enough data
9.4
11
Automation
Not enough data
10.0
10
Not enough data
9.3
10
Not enough data
9.3
12
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Templates
Not enough data
10.0
12
Not enough data
9.3
12
Not enough data
9.6
12
Not enough data
9.9
12
Edit
Not enough data
9.5
13
Not enough data
9.9
12
Not enough data
9.4
13
Logistics
Not enough data
10.0
12
Not enough data
9.7
12
Not enough data
9.4
13
Not enough data
9.4
13
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Template Builder
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Pages
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Dissemination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
9.8
10
Not enough data
10.0
10
Not enough data
10.0
11
Not enough data
9.8
10
Not enough data
10.0
10
Collaboration
Not enough data
9.7
10
Not enough data
10.0
9
Not enough data
10.0
11
Not enough data
9.8
11
Not enough data
9.7
11
Not enough data
10.0
11
Page Customization
9.2
50
|
Verified
Not enough data
8.4
51
|
Verified
Not enough data
8.5
47
|
Verified
Not enough data
8.5
47
|
Verified
Not enough data
Page Optimization
8.4
45
|
Verified
Not enough data
8.3
49
|
Verified
Not enough data
8.5
43
|
Verified
Not enough data
8.4
42
Not enough data
Integrations
8.7
37
|
Verified
Not enough data
9.3
43
|
Verified
Not enough data
9.1
46
|
Verified
Not enough data
Generative AI
8.9
25
Not enough data
Agentic AI - Landing Page Builders
10.0
12
Not enough data
Customization
9.0
42
Not enough data
8.6
44
Not enough data
8.5
39
Not enough data
8.8
46
Not enough data
Additional Functionality
9.2
46
Not enough data
7.8
35
Not enough data
9.3
43
Not enough data
8.1
36
Not enough data
8.9
47
Not enough data
Computing
9.4
24
Not enough data
8.5
24
Not enough data
9.4
27
Not enough data
Experimental Design
8.5
25
Not enough data
8.8
23
Not enough data
9.0
23
Not enough data
Analytics
9.2
27
Not enough data
8.6
25
Not enough data
Agentic AI - A/B Testing
10.0
13
Not enough data
10.0
13
Not enough data
10.0
13
Not enough data
10.0
13
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
8.9
40
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Tracking
9.9
15
Not enough data
10.0
15
Not enough data
10.0
15
Not enough data
10.0
15
Not enough data
10.0
15
Not enough data
9.9
15
Not enough data
10.0
15
Not enough data
Analytics
9.1
111
10.0
12
9.1
106
9.9
12
8.8
90
9.7
11
Customizations
9.1
100
10.0
11
9.2
110
10.0
12
9.1
107
9.9
12
9.2
96
9.7
12
8.9
113
10.0
11
Generative AI
8.5
56
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
9.4
11
Not enough data
10.0
10
Not enough data
9.2
11
Not enough data
10.0
10
Not enough data
Not enough data
Contacts
Not enough data
9.7
10
Not enough data
9.1
11
Not enough data
10.0
10
Insights
Not enough data
10.0
10
Not enough data
9.2
11
Not enough data
9.8
10
Not enough data
10.0
10
Not enough data
10.0
10
Not enough data
Not enough data
Phone Number Management
Not enough data
9.8
11
Not enough data
9.4
12
Not enough data
9.3
12
Tracking
Not enough data
9.7
11
Not enough data
9.8
10
Not enough data
9.8
10
Analytics
Not enough data
9.4
11
Not enough data
10.0
11
Not enough data
9.4
11
Not enough data
9.8
10
Call Routing
Not enough data
10.0
9
Not enough data
9.4
11
Not enough data
9.2
11
Administration
Not enough data
10.0
10
Not enough data
10.0
11
Not enough data
10.0
10
Agentic AI - Inbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
EngageBay All-in-One Suite and Shape Software are categorized as Email Tracking, CRM, Marketing Automation, and Lead Scoring
Unique Categories
EngageBay All-in-One Suite is categorized as Online Form Builder, Landing Page Builders, A/B Testing, Help Desk, Knowledge Base, and Live Chat
Shape Software is categorized as Email Template Builder, Auto Dialer, Client Portal, E-Signature, Outbound Call Tracking, Inbound Call Tracking, and SMS Marketing
Reviews
Reviewers' Company Size
EngageBay All-in-One Suite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Shape Software
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.9%
Staffing and Recruiting
10.1%
Marketing and Advertising
9.6%
Computer Software
6.6%
Education Management
5.1%
Other
50.8%
Financial Services
12.1%
Accounting
10.3%
Real Estate
8.6%
Marketing and Advertising
6.9%
Banking
6.9%
Other
55.2%
Alternatives
Discussions
Do you consider the integration with SendGrid and Apollo?
2 Comments
ME
yes I do consider thatRead more
Simple and powerful All-in-One CRM
1 Comment
MM
The most useful options in easy-to-use software. There is no perfect software, but the ease of use and the services it provides are essential for marketing...Read more
EngageBay All-in-One Suite has no more discussions with answers
Shape Software has no discussions with answers
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