Compare Drift and LiveHelpNow 
At a Glance
Market Segments
Mid-Market (51.6% of reviews)
Small-Business (48.4% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
Starting at $21.00 Per Month
Drift
Star Rating
(1,256)4.4 out of 5
Market Segments
Mid-Market (51.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plansLiveHelpNow
Star Rating
(158)4.3 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $21.00 Per Month
Browse all 4 pricing plansDrift vs LiveHelpNow
When assessing the two solutions, reviewers found Drift easier to use. However, reviewers felt that LiveHelpNow is easier to set up and do business with overall. Both products were equally easy to administer.
- Drift and LiveHelpNow both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Drift is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Drift over LiveHelpNow.
Pricing
Entry-Level Pricing
Drift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
LiveHelpNow
Live Chat and SMS
Starting at $21.00
Per Month
Starting at only $21 a month per agent.
- Free Training
- Language Translation
- Key Integrations
Free Trial
Drift
Free Trial is available
LiveHelpNow
Free Trial is available
Ratings
Meets Requirements
8.7
1,019
8.7
142
Ease of Use
8.7
1,032
8.6
143
Ease of Setup
8.4
508
8.5
102
Ease of Admin
8.5
473
8.5
102
Quality of Support
8.8
940
8.7
131
Has the product been a good partner in doing business?
8.9
472
9.1
101
Product Direction (% positive)
8.9
997
8.1
138
Features by Category
Ticket and Case Management
Not enough data
8.4
34
|
Verified
Not enough data
8.4
33
|
Verified
Not enough data
8.8
35
|
Verified
Not enough data
8.5
36
|
Verified
Not enough data
8.4
27
Not enough data
7.8
31
|
Verified
Not enough data
8.6
32
|
Verified
Not enough data
8.6
23
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.7
36
|
Verified
Not enough data
8.4
34
|
Verified
Not enough data
9.1
39
|
Verified
Not enough data
8.5
30
|
Verified
Not enough data
8.8
23
|
Verified
Platform
Not enough data
8.5
17
|
Verified
8.4
461
|
Verified
8.4
83
|
Verified
Not enough data
8.7
22
|
Verified
Not enough data
8.7
15
|
Verified
Not enough data
8.3
35
|
Verified
Not enough data
8.5
36
|
Verified
Messenger
8.5
203
|
Verified
Not enough data
8.2
201
|
Verified
Not enough data
9.1
273
|
Verified
Not enough data
8.5
250
|
Verified
Not enough data
Channels
7.9
116
|
Verified
Not enough data
8.9
250
|
Verified
Not enough data
7.7
91
|
Verified
Not enough data
7.6
81
|
Verified
Not enough data
7.8
90
|
Verified
Not enough data
Customers
8.6
225
|
Verified
Not enough data
8.4
202
|
Verified
Not enough data
8.1
241
|
Verified
Not enough data
8.7
242
|
Verified
Not enough data
8.5
246
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.9
315
|
Verified
Not enough data
8.2
309
|
Verified
Not enough data
8.2
288
|
Verified
Not enough data
8.7
305
|
Verified
Not enough data
Organization
8.0
265
|
Verified
Not enough data
8.0
269
|
Verified
Not enough data
8.3
278
|
Verified
Not enough data
Performance Analysis
7.8
241
|
Verified
Not enough data
8.0
261
|
Verified
Not enough data
Sales Analysis
7.5
215
|
Verified
Not enough data
7.7
221
|
Verified
Not enough data
Generative AI
7.5
87
Not enough data
7.6
85
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.2
280
Not enough data
8.3
268
Not enough data
8.4
303
Not enough data
8.1
273
Not enough data
8.0
228
Not enough data
Platform
8.9
309
Not enough data
8.4
291
Not enough data
8.4
275
Not enough data
8.1
281
Not enough data
7.9
240
Not enough data
8.4
261
Not enough data
8.2
286
Not enough data
Generative AI
7.7
84
Not enough data
7.7
82
Not enough data
Conversational Platform
8.6
167
Not enough data
8.4
117
Not enough data
8.7
128
Not enough data
8.6
92
Not enough data
Support Automation
Feature Not Available
Not enough data
8.4
147
Not enough data
8.7
138
Not enough data
8.4
92
Not enough data
Generative AI
7.9
31
Not enough data
7.7
31
Not enough data
Integrations
7.4
92
Not enough data
7.9
95
Not enough data
7.8
91
Not enough data
7.3
88
Not enough data
8.0
95
Not enough data
Branding & Customizatio
8.2
94
Not enough data
8.3
93
Not enough data
7.9
90
Not enough data
Automatic Rules & Configurations
8.5
96
Not enough data
8.2
90
Not enough data
8.1
93
Not enough data
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
7.8
12
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
Automation
8.2
11
Not enough data
8.3
13
Not enough data
8.3
12
Not enough data
Artificial Intelligence
7.7
13
Not enough data
8.2
13
Not enough data
8.3
14
Not enough data
Generative AI
7.7
31
Not enough data
7.9
30
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
83
Not enough data
7.7
81
Not enough data
7.3
81
Not enough data
Communication
9.2
543
|
Verified
9.0
91
|
Verified
8.5
539
|
Verified
8.5
99
|
Verified
7.8
323
|
Verified
8.0
52
|
Verified
8.6
415
|
Verified
8.1
54
|
Verified
7.9
189
Not enough data
Internal Use
8.4
461
|
Verified
8.4
83
|
Verified
8.7
471
|
Verified
8.6
79
|
Verified
8.5
472
|
Verified
8.2
54
|
Verified
8.2
409
|
Verified
8.4
56
|
Verified
8.3
372
|
Verified
7.9
48
|
Verified
8.1
402
|
Verified
8.2
54
|
Verified
Generative AI
7.4
20
Not enough data
Self-Service Experience
8.1
57
9.0
28
8.2
53
8.5
27
Feature Not Available
8.0
28
8.2
51
Not enough data
8.5
57
Not enough data
Self-Service Platform
8.6
57
Not enough data
8.7
60
Not enough data
8.2
59
Not enough data
8.6
59
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Drift and LiveHelpNow are categorized as Live Chat and Customer Self-Service
Unique Categories
Drift is categorized as Business Scheduling, Conversational Support, AI Sales Assistant, Conversational Marketing, Chatbots, Bot Platforms, and Customer Service Automation
LiveHelpNow is categorized as Help Desk and Digital Customer Service Platforms
Reviews
Reviewers' Company Size
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveHelpNow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
32.8%
Information Technology and Services
20.6%
Marketing and Advertising
7.1%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.3%
Information Technology and Services
5.8%
Retail
5.2%
Consumer Goods
4.5%
Financial Services
4.5%
Insurance
4.5%
Other
75.5%
Alternatives
Discussions
Do I have to completely remove all of my lead capture forms?
2 Comments
Official Response from Drift
Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by...Read more
How do I measure the effectiveness of conversational marketing?
2 Comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
What types of people are having conversations with businesses?
2 Comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
LiveHelpNow has no discussions with answers
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