Compare Drag and Front 
At a Glance
Market Segments
Small-Business (86.0% of reviews)
Small-Business (49.3% of reviews)
Entry-Level Pricing
Starting at $10.00 Per Month
$25.00 1 user/month
Drag
Star Rating
(261)4.5 out of 5
Market Segments
Small-Business (86.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $10.00 Per Month
Browse all 3 pricing plansFront
Star Rating
(2,433)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Front excels in user experience, with many praising its intuitive interface and ease of use. Users appreciate features like internal commenting and the ability to @mention teammates directly on email threads, which significantly enhances workflow efficiency.
- According to verified reviews, Drag shines in its collaborative features, making it easy for teams to connect and manage shared inboxes. Users highlight how the platform keeps workflows organized and allows for efficient customer responses, which is particularly beneficial when multiple team members are involved in the same conversation.
- Reviewers mention that Front has a higher overall satisfaction score, reflecting its strong performance across various metrics. Users have noted the effectiveness of its AI capabilities and shared drafts, which help teams stay aligned on complex tasks, making it a preferred choice for those seeking a comprehensive solution.
- Users say that while Drag is user-friendly and easy to navigate, it may lack some advanced features that Front offers. For instance, Front's ticket collaboration and workflow management tools receive high praise, which can be crucial for teams that require more robust functionalities.
- According to recent feedback, Front's implementation process is often described as quick and straightforward, with users appreciating the intuitive onboarding experience. In contrast, Drag, while effective, may not provide the same level of advanced setup options, which could be a consideration for teams with specific needs.
- G2 reviewers highlight that Front's quality of support is rated highly, with users feeling well-supported during their use of the platform. Drag, while also receiving positive feedback for support, may not match the same level of responsiveness and resources that Front users experience, which can impact day-to-day usability.
Pricing
Entry-Level Pricing
Drag
Starter
Starting at $10.00
Per Month
For teams starting with collaboration.
- Email channel
- Unlimited users
- Unlimited workspaces
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Free Trial
Drag
Free Trial is available
Front
Free Trial is available
Ratings
Meets Requirements
8.6
166
9.1
1,912
Ease of Use
8.8
169
9.1
1,928
Ease of Setup
8.7
77
8.8
712
Ease of Admin
8.8
69
8.9
476
Quality of Support
9.3
154
9.1
1,644
Has the product been a good partner in doing business?
9.2
66
9.2
462
Product Direction (% positive)
8.8
169
9.3
1,799
Features by Category
Ticket and Case Management
10.0
6
|
Verified
8.8
267
|
Verified
10.0
6
|
Verified
8.9
266
|
Verified
9.7
6
|
Verified
8.9
289
|
Verified
Not enough data
8.8
283
|
Verified
Not enough data
8.8
243
|
Verified
Not enough data
9.0
308
9.7
6
|
Verified
9.2
287
|
Verified
Not enough data
8.7
260
|
Verified
Generative AI
Not enough data
7.8
63
Not enough data
8.2
63
Agentic AI - Help Desk
Not enough data
7.1
28
Not enough data
7.1
28
Not enough data
7.2
28
Communication Channels
Not enough data
8.7
233
|
Verified
10.0
8
|
Verified
9.2
280
|
Verified
Not enough data
8.7
234
|
Verified
Feature Not Available
8.3
210
|
Verified
Feature Not Available
7.8
131
Platform
5.7
5
8.3
217
|
Verified
9.7
6
|
Verified
8.4
287
|
Verified
7.3
5
8.8
259
|
Verified
Not enough data
8.5
231
|
Verified
8.0
5
|
Verified
8.3
230
|
Verified
9.0
7
|
Verified
8.3
236
|
Verified
Setup
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.9
630
Not enough data
8.6
528
Not enough data
7.9
476
Design
Not enough data
8.8
651
Not enough data
8.2
533
Not enough data
8.8
748
Not enough data
8.8
711
Not enough data
8.7
564
Generative AI
Not enough data
7.8
191
Not enough data
8.0
191
Usability
Not enough data
8.8
66
Not enough data
8.8
64
Not enough data
8.9
67
Reporting
Not enough data
8.2
63
Not enough data
7.6
59
Not enough data
8.1
63
Generative AI
Not enough data
7.7
37
Not enough data
7.8
38
Inbox Tools
Not enough data
9.3
812
Not enough data
8.9
817
Not enough data
9.1
795
Not enough data
9.0
836
Coordination Tools
Not enough data
8.5
730
Not enough data
8.7
709
Not enough data
8.7
648
Software Options
Feature Not Available
9.3
795
Not enough data
8.6
726
Email Client - Agentic AI
Not enough data
6.7
25
Not enough data
7.3
25
Conversational Platform
Not enough data
8.8
491
Not enough data
8.8
384
Not enough data
8.7
385
Not enough data
8.8
343
Support Automation
Not enough data
8.7
413
Not enough data
8.9
415
Not enough data
8.7
378
Not enough data
8.6
327
Generative AI
Not enough data
8.1
108
Not enough data
8.2
108
Sorting & Filtering
8.5
21
8.3
235
7.9
30
9.1
238
7.6
19
7.6
224
7.2
22
8.4
230
Integrations
Feature Not Available
8.0
220
8.8
33
8.5
230
6.7
12
7.4
208
Time Management
8.9
24
9.0
231
7.7
22
8.7
224
7.6
14
9.3
240
Generative AI
6.2
7
7.7
138
6.4
7
7.2
129
6.9
7
7.9
136
Agentic AI - Email Management
Not enough data
6.6
34
Not enough data
7.2
34
Generative AI
Not enough data
8.3
34
Not enough data
8.3
34
Not enough data
7.8
33
Communication
Not enough data
8.7
218
|
Verified
Not enough data
9.0
267
|
Verified
Not enough data
8.9
208
Not enough data
8.9
231
|
Verified
Not enough data
8.8
150
Internal Use
9.7
6
|
Verified
8.4
287
|
Verified
Not enough data
9.2
283
|
Verified
Not enough data
8.8
194
Not enough data
8.8
220
Not enough data
9.5
288
|
Verified
Not enough data
8.8
221
|
Verified
Generative AI
Not enough data
7.7
30
Self-Service Experience
Not enough data
8.3
55
Not enough data
8.5
53
Not enough data
8.0
53
Not enough data
8.2
51
Not enough data
8.4
50
Self-Service Platform
Not enough data
8.0
50
Not enough data
8.4
50
Not enough data
8.0
50
Not enough data
8.1
48
Agentic AI - Customer Self-Service
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Generative AI
Not enough data
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Process
Not enough data
9.1(won by default)
196
Not enough data
8.8(won by default)
160
Not enough data
8.8(won by default)
172
Channels
Not enough data
9.5(won by default)
241
Not enough data
9.1(won by default)
192
Not enough data
8.8(won by default)
183
Not enough data
8.4(won by default)
133
Not enough data
9.1(won by default)
158
Insight
Not enough data
8.9(won by default)
140
Not enough data
8.7(won by default)
160
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
155
Generative AI
Not enough data
7.5
29
Not enough data
7.6
30
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Drag and Front are categorized as Email Management, Email Client, Shared Inbox, and Help Desk
Unique Categories
Drag is categorized as Workflow Management, Google Workspace for Sales, and Google Workspace Communication Tools
Reviews
Reviewers' Company Size
Drag
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
15.2%
Leisure, Travel & Tourism
7.6%
Education Management
4.8%
Computer Software
4.4%
Marketing and Advertising
3.6%
Other
64.4%
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.3%
Discussions
signiture
1 Comment
DB
Hey Mark! Can you please specify a bit more what exactly you need to fix in your email signature so our team can try to provide more accurate advice? Read more
Does anyone know of a way to integrate Drag with a time tracking or recording tool
1 Comment
LL
I know it is integrated with Google CalenderRead more
Best use for construction industry, project related, task related
1 Comment
DB
Hey Matt, have a look at this tutoria on how to best use Drag for task management: https://help.dragapp.com/en/article/using-drag-for-task-management-10n4z1v/Read more
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
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