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At a Glance
Market Segments
Small-Business (85.9% of reviews)
Small-Business (49.4% of reviews)
Entry-Level Pricing
Starting at $10.00 Per Month
$25.00 1 user/month
Drag
Star Rating
(260)4.5 out of 5
Market Segments
Small-Business (85.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $10.00 Per Month
Browse all 3 pricing plansFront
Star Rating
(2,393)4.7 out of 5
Market Segments
Small-Business (49.4% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Front excels in its ticket creation user experience, scoring 9.0, while Drag received a perfect score of 10.0, indicating that users find Drag's interface for creating tickets to be exceptionally intuitive and user-friendly.
- Reviewers mention that Front's workflow capabilities are strong, with a score of 9.0, but Drag outperforms with a score of 9.7, suggesting that users appreciate Drag's more efficient and customizable workflow options.
- G2 users highlight that Front's quality of support is rated at 9.1, which is slightly lower than Drag's 9.3, indicating that users feel Drag provides a more responsive and helpful support experience.
- Users on G2 report that Front's email automation feature scores 8.7, while Drag's is lower at 7.6, suggesting that Front offers a more robust solution for automating email responses and managing communications.
- Reviewers say that Front's integration with Microsoft Outlook is rated at 8.1, which is higher than Drag's 7.3, indicating that users find Front's integration capabilities with Outlook to be more seamless and effective.
- Users report that Front's mobile application is rated at 8.6, while Drag's mobile support is significantly lower at 5.7, suggesting that Front provides a better mobile experience for users who need to manage tasks on the go.
Pricing
Entry-Level Pricing
Drag
Starter
Starting at $10.00
Per Month
For teams starting with collaboration.
- Email channel
- Unlimited users
- Unlimited workspaces
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Free Trial
Drag
Free Trial is available
Front
Free Trial is available
Ratings
Meets Requirements
8.6
165
9.1
1,891
Ease of Use
8.8
168
9.2
1,907
Ease of Setup
8.7
76
8.8
690
Ease of Admin
8.8
69
8.9
471
Quality of Support
9.3
153
9.1
1,627
Has the product been a good partner in doing business?
9.2
66
9.2
457
Product Direction (% positive)
8.8
168
9.3
1,779
Features by Category
Ticket and Case Management
10.0
6
|
Verified
8.8
264
|
Verified
10.0
6
|
Verified
8.9
261
|
Verified
9.7
6
|
Verified
8.9
283
|
Verified
Not enough data
8.8
280
|
Verified
Not enough data
8.8
243
|
Verified
Not enough data
9.0
306
9.7
6
|
Verified
9.2
283
|
Verified
Not enough data
8.7
258
|
Verified
Generative AI
Not enough data
7.8
63
Not enough data
8.3
64
Agentic AI - Help Desk
Not enough data
7.2
29
Not enough data
7.2
29
Not enough data
7.3
29
Communication Channels
Not enough data
8.7
233
|
Verified
10.0
8
|
Verified
9.2
274
|
Verified
Not enough data
8.7
232
|
Verified
Feature Not Available
8.3
209
|
Verified
Feature Not Available
7.8
132
Platform
5.7
5
8.3
217
|
Verified
9.7
6
|
Verified
8.4
288
|
Verified
7.3
5
8.8
259
|
Verified
Not enough data
8.6
232
|
Verified
8.0
5
|
Verified
8.3
231
|
Verified
9.0
7
|
Verified
8.3
237
|
Verified
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.9
626
Not enough data
8.6
527
Not enough data
7.9
476
Design
Not enough data
8.8
650
Not enough data
8.2
532
Not enough data
8.8
745
Not enough data
8.8
707
Not enough data
8.7
563
Generative AI
Not enough data
7.8
189
Not enough data
8.0
189
Usability
Not enough data
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Reporting
Not enough data
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Generative AI
Not enough data
7.7
37
Not enough data
7.8
38
Inbox Tools
Not enough data
9.3
807
Not enough data
8.9
814
Not enough data
9.1
792
Not enough data
9.0
832
Coordination Tools
Not enough data
8.5
727
Not enough data
8.7
707
Not enough data
8.7
646
Software Options
Feature Not Available
9.3
792
Not enough data
8.6
724
Email Client - Agentic AI
Not enough data
6.7
25
Not enough data
7.3
25
Conversational Platform
Not enough data
8.8
491
Not enough data
8.8
385
Not enough data
8.7
385
Not enough data
8.8
343
Support Automation
Not enough data
8.7
412
Not enough data
8.9
415
Not enough data
8.7
377
Not enough data
8.6
327
Generative AI
Not enough data
8.1
109
Not enough data
8.3
109
Sorting & Filtering
8.5
21
8.3
235
7.9
30
9.1
236
7.6
19
7.6
225
7.2
22
8.4
227
Integrations
Feature Not Available
8.0
217
8.8
33
8.4
226
6.7
12
7.4
207
Time Management
8.9
24
9.0
227
7.7
22
8.7
223
7.6
14
9.3
233
Generative AI
6.2
7
7.7
136
6.4
7
7.2
129
6.9
7
7.8
134
Agentic AI - Email Management
Not enough data
6.6
34
Not enough data
7.2
34
Generative AI
Not enough data
8.3
34
Not enough data
8.3
34
Not enough data
7.8
33
Communication
Not enough data
8.7
217
|
Verified
Not enough data
8.9
264
|
Verified
Not enough data
8.9
206
Not enough data
8.9
229
|
Verified
Not enough data
8.8
150
Internal Use
9.7
6
|
Verified
8.4
288
|
Verified
Not enough data
9.2
281
|
Verified
Not enough data
8.9
193
Not enough data
8.8
219
Not enough data
9.5
285
|
Verified
Not enough data
8.8
219
|
Verified
Generative AI
Not enough data
7.7
31
Self-Service Experience
Not enough data
8.3
56
Not enough data
8.5
54
Not enough data
8.0
54
Not enough data
8.2
52
Not enough data
8.4
51
Self-Service Platform
Not enough data
8.1
51
Not enough data
8.4
51
Not enough data
8.1
51
Not enough data
8.2
49
Agentic AI - Customer Self-Service
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Generative AI
Not enough data
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Process
Not enough data
9.1(won by default)
195
Not enough data
8.8(won by default)
158
Not enough data
8.8(won by default)
171
Channels
Not enough data
9.5(won by default)
239
Not enough data
9.1(won by default)
191
Not enough data
8.8(won by default)
181
Not enough data
8.4(won by default)
131
Not enough data
9.1(won by default)
157
Insight
Not enough data
8.9(won by default)
140
Not enough data
8.7(won by default)
158
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
153
Generative AI
Not enough data
7.5
29
Not enough data
7.6
30
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Drag and Front are categorized as Email Management, Email Client, Shared Inbox, and Help Desk
Unique Categories
Drag is categorized as Workflow Management, Google Workspace for Sales, and Google Workspace Communication Tools
Reviews
Reviewers' Company Size
Drag
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
15.3%
Leisure, Travel & Tourism
7.6%
Education Management
4.8%
Computer Software
4.4%
Marketing and Advertising
3.6%
Other
64.3%
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.1%
Discussions
signiture
1 Comment
DB
Hey Mark! Can you please specify a bit more what exactly you need to fix in your email signature so our team can try to provide more accurate advice? Read more
Does anyone know of a way to integrate Drag with a time tracking or recording tool
1 Comment
LL
I know it is integrated with Google CalenderRead more
Best use for construction industry, project related, task related
1 Comment
DB
Hey Matt, have a look at this tutoria on how to best use Drag for task management: https://help.dragapp.com/en/article/using-drag-for-task-management-10n4z1v/Read more
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
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