1. [Home](https://www.g2.com/) 2. ... 3. [Workflow Management Software](https://www.g2.com/categories/workflow-management) 4. [Drag Discussions](https://www.g2.com/products/drag/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_03398dcbe23eb09a3ada150dca00a2f4/drag.png "Product Avatar Image") ](/products/drag/reviews) [ Drag ](/products/drag/reviews) (261)4.5/5 Drag is the AI-powered inbox platform for teams on Gmail and Google Workspace. Used by 240,000+ users since 2017. Built for teams, open to every agent. Shared addresses like support@, sales@ and info@ become a team inbox inside Gmail, with assignment, collision detection, internal notes, automations and SLAs, in board, list or preview views. Emails stay in Gmail. Varley, Drag's AI, is included in the Plus and Pro plans. It drafts, tags and summarises conversations, answers your team in Copilot, and learns from your help center and past conversations. On Pro, Varley Agents resolve conversations on their own, with hand-offs to your team. Teams use Drag for: • Customer support: shared inboxes for support@ and help@, with SLAs, automations, a help center and live chat. • Sales and operations: track deals, requests and approvals as cards on a board, and manage finance@, hr@ and ops@ in one place. • WhatsApp (Pro): handle WhatsApp conversations next to email. • AI agents: connect Claude, ChatGPT or Cursor through Drag's MCP server, so your AI assistants work in the same inbox as your team. Key features: Shared inboxes — the whole team manages email together inside Gmail Varley AI — drafts, tags, summaries, sentiment and Copilot (Plus and Pro) Varley Agents — resolve conversations end to end with hand-offs to your team (Pro) Help center and live chat — answers and chats land in the same inbox as email WhatsApp — WhatsApp conversations next to email (Pro) Boards — kanban, list and preview views for tickets, deals and tasks Automations and SLAs — rules for routing, replies, escalations and business hours Internal notes and assignments — private discussion and a clear owner on every thread Email templates and sequences — shared, AI-assisted response libraries Reporting — response times, volume and team performance MCP server and REST API — connect Drag to Claude, ChatGPT, Cursor and your own tools (Pro) Drag runs as a Chrome extension inside Gmail and as web, desktop, iOS and Android apps. Backed by Techstars and featured by Google on the Chrome Web Store. Plans start at $12 per user per month billed yearly, with a 7-day free trial and no credit card required. Show More * * * ### 62.0 Nps Score Already have Drag? ### All Drag Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is Drag used for? ](/discussions/what-is-drag-used-for) What is Drag used for? [ Email Management Software ](https://www.g2.com/tags/email-management-software)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Google Workspace for Sales Software ](https://www.g2.com/tags/google-workspace-for-sales-software)[ Google Workspace Communication Tools ](https://www.g2.com/tags/google-workspace-communication-tools) [ help desk software ](https://www.g2.com/tags/help-desk-software) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Drag+questions+and+get+answers+from+expert+users+in+our+Drag+Discussions+section.&title=Drag+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdrag%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Drag+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdrag%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdrag%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Drag+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdrag%2Fdiscuss%0aAsk+Drag+questions+and+get+answers+from+expert+users+in+our+Drag+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Drag+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdrag%2Fdiscuss%0aAsk+Drag+questions+and+get+answers+from+expert+users+in+our+Drag+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Matt K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matt K.") MK Loading... [Matt K.](https://www.g2.com/users/fd436d46-68f9-40fa-b901-c16fd7cf495a "Matt K.") • over 5 years ago Director of Construction Director of Construction More Options - [ # Best use for construction industry, project related, task related ](/discussions/47398-best-use-for-construction-industry-project-related-task-related) I deal with lots of projects and a lot of tasks. any suggested training? [ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Google Workspace for Sales Software ](https://www.g2.com/tags/google-workspace-for-sales-software)[ Google Workspace Communication Tools ](https://www.g2.com/tags/google-workspace-communication-tools) * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Drag+questions+and+get+answers+from+expert+users+in+our+Drag+Discussions+section.&title=Drag+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdrag%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Drag+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdrag%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdrag%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Drag+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdrag%2Fdiscuss%0aAsk+Drag+questions+and+get+answers+from+expert+users+in+our+Drag+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Drag+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdrag%2Fdiscuss%0aAsk+Drag+questions+and+get+answers+from+expert+users+in+our+Drag+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Mark Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark Z.") MZ Loading... [Mark Z.](https://www.g2.com/users/9058250e-daa7-4fa0-a52f-bd503769974a "Mark Z.") • almost 6 years ago More Options - [ # signiture ](/discussions/34722-signiture) how do i fix my email signiture [ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Google Workspace for Sales Software ](https://www.g2.com/tags/google-workspace-for-sales-software)[ Google Workspace Communication Tools ](https://www.g2.com/tags/google-workspace-communication-tools) * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Drag+questions+and+get+answers+from+expert+users+in+our+Drag+Discussions+section.&title=Drag+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdrag%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Drag+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdrag%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdrag%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Drag+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdrag%2Fdiscuss%0aAsk+Drag+questions+and+get+answers+from+expert+users+in+our+Drag+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Drag+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdrag%2Fdiscuss%0aAsk+Drag+questions+and+get+answers+from+expert+users+in+our+Drag+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Carlos R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carlos R.") CR Loading... [Carlos R.](https://www.g2.com/users/26ff018f-a539-4d51-aac9-33963059a62c "Carlos R.") • almost 6 years ago Gerente Gerente More Options - [ # Does anyone know of a way to integrate Drag with a time tracking or recording tool ](/discussions/32517-does-anyone-know-of-a-way-to-integrate-drag-with-a-time-tracking-or-recording-tool) It would be great if someone can help on this or else be inventive for it to be implemented by some time tracking software [ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Google Workspace for Sales Software ](https://www.g2.com/tags/google-workspace-for-sales-software)[ Google Workspace Communication Tools ](https://www.g2.com/tags/google-workspace-communication-tools) * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Drag+questions+and+get+answers+from+expert+users+in+our+Drag+Discussions+section.&title=Drag+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdrag%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Drag+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdrag%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdrag%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Drag+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdrag%2Fdiscuss%0aAsk+Drag+questions+and+get+answers+from+expert+users+in+our+Drag+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Drag+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdrag%2Fdiscuss%0aAsk+Drag+questions+and+get+answers+from+expert+users+in+our+Drag+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 5 years ago More Options - [ # What is the best way to sort inbox folders by date, as the system scrolls too fast? ](/discussions/what-is-the-best-way-to-sort-inbox-folders-by-date-as-the-system-scrolls-too-fast) Individual emails become out of order as they are put into folders, and once they are put in, they are difficult to move around unless placed at the bottom or top of the folder. [ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Google Workspace for Sales Software ](https://www.g2.com/tags/google-workspace-for-sales-software)[ Google Workspace Communication Tools ](https://www.g2.com/tags/google-workspace-communication-tools) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Drag+questions+and+get+answers+from+expert+users+in+our+Drag+Discussions+section.&title=Drag+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdrag%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Drag+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdrag%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdrag%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Drag+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdrag%2Fdiscuss%0aAsk+Drag+questions+and+get+answers+from+expert+users+in+our+Drag+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Drag+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdrag%2Fdiscuss%0aAsk+Drag+questions+and+get+answers+from+expert+users+in+our+Drag+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/drag/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/b21e2ef17aba33fb2a566288f8eca7c0/drag.svg "Product Avatar Image") ### Have you used Drag before? Answer a few questions to help the Drag community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdrag%2Fdiscuss%3Fsmall_ask%3Ddrag) No ## Top Contributors in Drag 1 ![Duda B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Duda B.") DB Loading... ### [Duda B.](https://www.g2.com/users/dudabardavid "Duda B.") Co-Founder @ Drag | MIT Alumni | Techstars Alumni 1 pt 2 ![Li L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Li L.") LL Loading... ### [Li L.](https://www.g2.com/users/b773f33c-7431-4068-9787-d515051dafd2 "Li L.") Press Relationship Manager 1 pt 3 ![Alexander R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexander R.") AR Loading... ### [Alexander R.](https://www.g2.com/users/6ce7bcc0-2a9a-4af9-b400-e59a320c58ca "Alexander R.") Accounts Intern 1 pt