Compare Dialpad Support and Enthu.ai
At a Glance
Market Segments
Mid-Market (55.7% of reviews)
Small-Business (52.4% of reviews)
Entry-Level Pricing
$15.00 1 Organizer Month
No pricing available
Dialpad Support
Star Rating
(694)4.4 out of 5
Market Segments
Mid-Market (55.7% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 1 Organizer Month
Browse all 6 pricing plans
Enthu.ai
Star Rating
(44)4.9 out of 5
Market Segments
Small-Business (52.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Enthu.ai
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Dialpad Support excels in providing real-time visibility with its live dashboards, which help users monitor agent availability and customer wait times effectively. This feature is particularly appreciated for identifying bottlenecks in customer service processes.
- Users say that Enthu.ai stands out for its comprehensive call transcription capabilities, allowing teams to easily access transcripts and recordings. This feature is praised for saving time and enhancing call quality evaluations, as it highlights key moments and common keywords in conversations.
- Reviewers mention that Dialpad Support offers a more personal touch by allowing users to connect with real agents rather than automated systems. This human element is a significant advantage for those who value direct communication in customer support.
- According to verified reviews, Enthu.ai is recognized for its efficiency in processing multiple calls and providing actionable insights quickly. Users appreciate how it streamlines the review process, making it easier to deliver feedback without sifting through every call.
- G2 reviewers highlight that while Dialpad Support has a higher overall satisfaction score, Enthu.ai boasts a slightly better rating for quality of support, indicating that users feel more supported when using Enthu.ai for their call analysis needs.
- Users report that both platforms have their strengths, but Dialpad Support is noted for its user-friendly setup and administration, while Enthu.ai shines in its advanced features for call analysis and machine learning, making it a strong choice for businesses focused on optimizing call quality.
Pricing
Entry-Level Pricing
Dialpad Support
Business
$15.00
1 Organizer Month
NA
- $20 USD if billed monthly Zero pins plus larger meeting sizes. 5 hour conference durations 100 participants max Custom Hold Music Auto-dial out to participants
Enthu.ai
No pricing availableFree Trial
Dialpad Support
Free Trial is available
Enthu.ai
Free Trial is available
Ratings
Meets Requirements
8.9
452
9.5
33
Ease of Use
8.9
585
9.6
33
Ease of Setup
8.9
251
9.0
23
Ease of Admin
8.8
200
9.2
18
Quality of Support
8.8
423
9.9
33
Has the product been a good partner in doing business?
9.0
197
10.0
18
Product Direction (% positive)
9.0
428
10.0
30
Features by Category
Lead Facilitation
7.2
18
Not enough data
7.8
34
Not enough data
7.7
37
Not enough data
8.2
19
Not enough data
Organization
7.7
17
Not enough data
8.0
43
Not enough data
7.9
42
Not enough data
Performance Analysis
8.4
46
Not enough data
8.7
47
Not enough data
Sales Analysis
7.4
16
Not enough data
7.2
16
Not enough data
Generative AI
7.7
17
Not enough data
7.8
16
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
8.8
30
Not enough data
8.7
28
Not enough data
Not enough data
Not enough data
Agent Tools
8.9
24
Not enough data
7.7
8
Not enough data
9.1
31
Not enough data
Automation
7.2
9
Not enough data
8.5
25
Not enough data
6.2
7
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
9.2
99
9.8
15
8.3
93
8.6
16
8.5
97
9.5
17
8.2
48
Feature Not Available
Artificial Intelligence - Conversation Intelligence
8.6
81
9.4
15
8.2
92
9.4
14
Not enough data
Not enough data
Generative AI
8.8
34
9.5
7
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.6
17
Not enough data
Feature Not Available
Not enough data
9.0
17
Engagement
Not enough data
9.0
17
Not enough data
8.5
18
Not enough data
9.4
16
Performance
Not enough data
9.1
16
Not enough data
9.4
17
Generative AI
Not enough data
8.9
11
Not enough data
8.6
11
Channels
8.8
156
Not enough data
8.3
114
Not enough data
Feature Not Available
Not enough data
8.4
131
Not enough data
Feature Not Available
Not enough data
Generative AI
8.3
36
Not enough data
Functions
8.9
128
Not enough data
8.6
135
Not enough data
8.4
130
Not enough data
8.1
139
Not enough data
8.5
108
Not enough data
8.6
120
Not enough data
8.5
128
Not enough data
8.6
123
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
7.5
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.6
135
Not enough data
8.7
123
Not enough data
8.5
137
Not enough data
8.7
141
Not enough data
Feature Not Available
Not enough data
Platform Basics
8.4
64
Not enough data
8.9
65
Not enough data
9.0
68
Not enough data
Platform Content
8.5
67
Not enough data
7.6
60
Not enough data
7.9
61
Not enough data
Platform Additional Functionality
8.6
65
Not enough data
8.5
60
Not enough data
8.7
63
Not enough data
8.8
64
Not enough data
8.9
62
Not enough data
Platform
8.0
40
Not enough data
8.8
47
Not enough data
8.6
53
Not enough data
8.7
59
Not enough data
8.9
57
Not enough data
8.5
42
Not enough data
8.7
51
Not enough data
Generative AI
8.5
19
Not enough data
Workforce Management
8.9
61
Not enough data
8.7
57
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.0
64
Not enough data
8.4
60
Not enough data
Generative AI
Not enough data
9.3
9
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
9.4
91
Not enough data
8.7
74
Not enough data
9.0
83
Not enough data
8.9
86
Not enough data
Not enough data
Not enough data
Contacts
8.6
81
Not enough data
8.6
80
Not enough data
8.4
72
Not enough data
Insights
8.3
80
Not enough data
8.7
85
Not enough data
8.5
78
Not enough data
7.0
31
Not enough data
6.9
31
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.8
47
Not enough data
8.9
46
Not enough data
8.7
19
Not enough data
8.6
40
Not enough data
Feedback
8.7
44
Not enough data
8.6
18
Not enough data
8.7
44
Not enough data
8.7
47
Not enough data
8.8
48
Not enough data
9.0
49
Not enough data
8.0
17
Not enough data
Generative AI
8.8
13
Not enough data
Platform
8.8
53
Not enough data
8.7
52
Not enough data
9.0
50
Not enough data
9.0
52
Not enough data
9.0
53
Not enough data
8.7
52
Not enough data
8.7
50
Not enough data
8.9
48
Not enough data
Workforce Management Platform Features
8.8
52
Not enough data
9.4
54
Not enough data
8.8
51
Not enough data
8.1
52
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.7
50
Not enough data
8.9
50
Not enough data
8.3
46
Not enough data
9.0
49
Not enough data
Categories
Categories
Shared Categories
Dialpad Support and Enthu.ai are categorized as Conversation Intelligence
Unique Categories
Dialpad Support is categorized as Call Center Infrastructure (CCI), Contact Center, Auto Dialer, Outbound Call Tracking, Sales Coaching, AI Sales Assistant, Employee Scheduling, and Workforce Management
Enthu.ai is categorized as Contact Center Quality Assurance and Speech Analytics
Reviews
Reviewers' Company Size
Dialpad Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Enthu.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
8.6%
Consumer Services
7.7%
Computer Software
6.2%
Information Technology and Services
5.7%
Construction
4.4%
Other
67.4%
Computer Software
11.9%
Outsourcing/Offshoring
11.9%
Marketing and Advertising
11.9%
Telecommunications
9.5%
Financial Services
9.5%
Other
45.2%
Alternatives
Discussions
Who is Dialpads leading competition?
2 Comments
BU
NatterboxRead more
What is Dialpad Contact Center used for?
1 Comment
TA
Dialpad is used to communicate with customers etc. It has the capabilities of SMS texting, Video chat, Phone Call, and Screenshare to name the ones I...Read more
Will there be updates like adding a 3-way call?
1 Comment
DK
Hello! There is a way to currently make a 3 way call if you are using the updated version.Read more
Can Enthu.AI fetch data from my telephony?
1 Comment
TJ
Absolutely. Enthu.AI is integrated with 20+ telephony providers. If your telephony provider is outside of these 20, Enthu provides APIs using which you can...Read more
Enthu.ai has no more discussions with answers
