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At a Glance
Market Segments
Mid-Market (55.1% of reviews)
Small-Business (53.8% of reviews)
Entry-Level Pricing
$15.00 1 Organizer Month
No pricing available
Dialpad Support
Star Rating
(545)4.4 out of 5
Market Segments
Mid-Market (55.1% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 1 Organizer Month
Browse all 6 pricing plansEnthu.ai
Star Rating
(41)4.9 out of 5
Market Segments
Small-Business (53.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Enthu.aiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dialpad Support excels in call recording with a score of 9.2, while Enthu.ai shines even brighter with a score of 9.9, indicating a superior experience in capturing and reviewing calls.
- Reviewers mention that Enthu.ai offers a more comprehensive quality assurance feature set, scoring 9.6 in evaluation and 9.2 in reports, compared to Dialpad Support's scores of 9.6 and 9.2 respectively, highlighting a slight edge in the depth of quality metrics.
- G2 users note that Enthu.ai's ease of use is rated at 9.8, which is higher than Dialpad Support's 9.0, suggesting that users find Enthu.ai more intuitive and user-friendly for everyday tasks.
- Users on G2 highlight that Dialpad Support has a strong performance in call analytics, particularly in call analysis with a score of 8.4, while Enthu.ai significantly outperforms with a score of 9.6, showcasing its advanced analytical capabilities.
- Reviewers say that Enthu.ai's customer scoring feature is rated at 9.6, which is notably higher than Dialpad Support's 8.6, indicating that users find Enthu.ai more effective in evaluating customer interactions and agent performance.
- Users report that while both platforms offer good administrative features, Enthu.ai's reporting and dashboards score higher at 9.7 compared to Dialpad Support's 8.5, suggesting a more robust and insightful reporting capability for users.
Pricing
Entry-Level Pricing
Dialpad Support
Business
$15.00
1 Organizer Month
NA
- $20 USD if billed monthly Zero pins plus larger meeting sizes. 5 hour conference durations 100 participants max Custom Hold Music Auto-dial out to participants
Enthu.ai
No pricing availableFree Trial
Dialpad Support
Free Trial is available
Enthu.ai
Free Trial is available
Ratings
Meets Requirements
8.9
441
9.5
30
Ease of Use
9.1
450
9.6
30
Ease of Setup
9.0
238
8.8
20
Ease of Admin
8.8
196
9.2
18
Quality of Support
8.9
412
9.9
30
Has the product been a good partner in doing business?
9.1
193
10.0
18
Product Direction (% positive)
9.0
416
10.0
27
Features by Category
Lead Facilitation
7.2
18
Not enough data
7.8
34
Not enough data
7.7
37
Not enough data
8.1
18
Not enough data
Organization
7.7
17
Not enough data
8.0
43
Not enough data
7.9
42
Not enough data
Performance Analysis
8.4
45
Not enough data
8.7
46
Not enough data
Sales Analysis
7.4
16
Not enough data
7.2
16
Not enough data
Generative AI
7.6
16
Not enough data
7.8
16
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
8.8
30
Not enough data
8.7
28
Not enough data
Not enough data
Not enough data
Agent Tools
8.9
24
Not enough data
7.7
8
Not enough data
9.1
31
Not enough data
Automation
7.2
9
Not enough data
8.5
25
Not enough data
6.2
7
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
9.2
99
9.8
14
8.3
93
8.6
15
8.5
97
9.4
15
8.2
48
Feature Not Available
Agent Performance Management
8.6
81
9.4
14
8.2
92
9.4
13
8.4
93
9.0
14
Generative AI
8.8
34
9.4
6
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.6
16
Not enough data
Feature Not Available
Not enough data
9.0
17
Engagement
Not enough data
9.0
16
Not enough data
8.4
17
Not enough data
9.4
16
Performance
Not enough data
9.1
16
Not enough data
9.4
16
Generative AI
Not enough data
8.8
10
Not enough data
8.5
10
Channels
8.8
150
Not enough data
8.3
114
Not enough data
Feature Not Available
Not enough data
8.4
130
Not enough data
Feature Not Available
Not enough data
Generative AI
8.3
36
Not enough data
Functions
8.9
127
Not enough data
8.6
132
Not enough data
8.4
129
Not enough data
8.1
139
Not enough data
8.5
108
Not enough data
8.6
120
Not enough data
8.5
128
Not enough data
8.6
122
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.5
134
Not enough data
8.7
122
Not enough data
8.5
135
Not enough data
8.7
140
Not enough data
Feature Not Available
Not enough data
Platform Basics
8.4
64
Not enough data
8.9
65
Not enough data
9.0
68
Not enough data
Platform Content
8.5
67
Not enough data
7.6
60
Not enough data
7.9
61
Not enough data
Platform Additional Functionality
8.6
65
Not enough data
8.5
60
Not enough data
8.7
63
Not enough data
8.8
64
Not enough data
8.9
62
Not enough data
Platform
8.0
40
Not enough data
8.8
47
Not enough data
8.6
53
Not enough data
8.7
59
Not enough data
8.9
57
Not enough data
8.5
42
Not enough data
8.7
51
Not enough data
Generative AI
8.5
19
Not enough data
Workforce Management
8.9
61
Not enough data
8.7
57
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.0
64
Not enough data
8.4
60
Not enough data
Generative AI
Not enough data
9.0
7
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
9.4
90
Not enough data
8.7
73
Not enough data
9.0
83
Not enough data
8.9
86
Not enough data
Not enough data
Not enough data
Contacts
8.6
81
Not enough data
8.6
79
Not enough data
8.4
72
Not enough data
Insights
8.3
80
Not enough data
8.7
85
Not enough data
8.5
78
Not enough data
7.0
31
Not enough data
6.9
31
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.8
47
Not enough data
8.9
46
Not enough data
8.7
19
Not enough data
8.6
40
Not enough data
Feedback
8.7
44
Not enough data
8.6
18
Not enough data
8.7
44
Not enough data
8.7
47
Not enough data
8.8
48
Not enough data
9.0
49
Not enough data
8.0
17
Not enough data
Generative AI
8.8
13
Not enough data
Platform
8.8
53
Not enough data
8.7
52
Not enough data
9.0
50
Not enough data
9.0
52
Not enough data
9.0
53
Not enough data
8.7
52
Not enough data
8.7
50
Not enough data
8.9
48
Not enough data
Workforce Management Platform Features
8.8
52
Not enough data
9.4
54
Not enough data
8.8
51
Not enough data
8.1
52
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.7
50
Not enough data
8.9
50
Not enough data
8.3
46
Not enough data
9.0
49
Not enough data
Categories
Categories
Shared Categories
Dialpad Support and Enthu.ai are categorized as Conversation Intelligence
Unique Categories
Dialpad Support is categorized as Call Center Infrastructure (CCI), Contact Center, Auto Dialer, Outbound Call Tracking, Sales Coaching, AI Sales Assistant, Employee Scheduling, and Workforce Management
Enthu.ai is categorized as Contact Center Quality Assurance and Speech Analytics
Reviews
Reviewers' Company Size
Dialpad Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Enthu.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
9.1%
Consumer Services
8.2%
Computer Software
6.8%
Information Technology and Services
4.8%
Construction
4.4%
Other
66.7%
Outsourcing/Offshoring
12.8%
Marketing and Advertising
12.8%
Computer Software
12.8%
Telecommunications
7.7%
Real Estate
7.7%
Other
46.2%
Alternatives
Discussions
Who is Dialpads leading competition?
2 Comments
BU
NatterboxRead more
Would I be able to see any time period longer than 365 years for the call history on the Analytics screen?
1 Comment
OC
Hi Austin! You are able to input a custom date range and have it go back as far as three years in Analytics. If you need further assistance, feel free to...Read more
What kind of improvements can I see regarding management of accounts?
1 Comment
OC
Hi Joseph! Do you need to reach out to our Dialpad support team? If so, the quickest way to do that is by filling out a request here:...Read more
Can Enthu.AI fetch data from my telephony?
1 Comment
TJ
Absolutely. Enthu.AI is integrated with 20+ telephony providers. If your telephony provider is outside of these 20, Enthu provides APIs using which you can...Read more
Enthu.ai has no more discussions with answers
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