# Dialpad Connect vs Twilio Flex Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Dialpad Connect excels in user experience, highlighting its **clean interface** that allows new team members to quickly adapt with minimal training. In contrast, while Twilio Flex is also noted for its user-friendly interface, some users find it less intuitive compared to Dialpad.
- **Users say** that Dialpad Connect offers a seamless integration of calls, messages, and meetings on a single platform, which enhances productivity. Twilio Flex, while customizable, requires more setup to achieve a similar level of integration, which can be a hurdle for some users.
- **Reviewers mention** that Dialpad Connect's implementation process is notably quick and straightforward, with many praising the intuitive onboarding wizard. On the other hand, Twilio Flex has received feedback indicating that its setup can be more complex, potentially leading to longer onboarding times.
- **According to verified reviews** , Dialpad Connect stands out for its reliable call quality and AI-driven features that help users follow conversations easily. Twilio Flex, while offering impressive flexibility, sometimes lacks the same level of call quality consistency reported by Dialpad users.
- **Users highlight** Dialpad Connect's strong support quality, with many appreciating the responsiveness and helpfulness of the support team. In comparison, Twilio Flex users have noted that while support is adequate, it may not always meet the same high standards as Dialpad's.
- **G2 reviewers indicate** that Dialpad Connect is particularly well-suited for small businesses, with a significant portion of its user base coming from this segment. Twilio Flex, however, is more favored by mid-market companies, which may affect the relevance of features for smaller organizations.



| | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 4,151 | 36 | 
| **Largest Market Segment** | Small-Business (57.9% of reviews) | Mid-Market (39.3% of reviews) | 
| **Entry Level Price** | $25 Per user, per month invoiced annually | No pricing available | 

---
## Top Pros & Cons

### Dialpad Connect

Pros:
- Ease of Use (130 reviews)
- Call Management (71 reviews)

Cons:
- Call Issues (57 reviews)
- Connection Issues (43 reviews)

### Twilio Flex

Pros:
- Easy Integration (3 reviews)
- Integrations (3 reviews)

Cons:
- Limited Features (2 reviews)
- Missing Functionality (2 reviews)

---
## Ratings Comparison
| Rating | Dialpad Connect | Twilio Flex | 
|---|---|---|
  | **Meets Requirements** | 8.9 (3215 reviews) | 8.3 (27 reviews) | 
  | **Ease of Use** | 9.1 (3390 reviews) | 8.3 (27 reviews) | 
  | **Ease of Setup** | 9.0 (1221 reviews) | 7.6 (11 reviews) | 
  | **Ease of Admin** | 8.9 (1128 reviews) | 7.6 (9 reviews) | 
  | **Quality of Support** | 8.5 (2503 reviews) | 8.2 (25 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (1052 reviews) | 8.3 (8 reviews) | 
  | **Product Direction (% positive)** | 8.2 (3066 reviews) | 6.7 (25 reviews) | 

---
## Pricing

### Dialpad Connect

#### Entry-Level Pricing

Plan: Pro

Price: $25 Per user, per month invoiced annually

Description: + UberConference Free

Key Features:
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration

[Browse all 3 editions](https://www.g2.com/products/dialpad-connect/pricing)

#### Free Trial

Yes

### Twilio Flex

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.3/10 | 31 |
| **Twilio Flex** | N/A | N/A |

#### Lead Facilitation

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **Customer-facing Chatbot** | 7.7 (25 reviews) | Not enough data | 
| **Lead Qualification** | 7.5 (25 reviews) | Not enough data | 
| **Lead Follow-up** | 8.2 (25 reviews) | Not enough data | 
| **Meeting Scheduling ** | 8.1 (26 reviews) | Not enough data | 

#### Organization

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 8.1 (25 reviews) | Not enough data | 
| **Data Entry** | 8.9 (25 reviews) | Not enough data | 
| **Integrations / APIs** | 8.9 (25 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **Coaching ** | 8.2 (26 reviews) | Not enough data | 
| **Peformance Tracking** | 8.4 (26 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **ROI Forecasting ** | 8.1 (24 reviews) | Not enough data | 
| **Sales Forecasting ** | 8.0 (24 reviews) | Not enough data | 

#### Generative AI

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | 9.3 (16 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Twilio Flex** | 8.0/10 | 22 |

#### Channels

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **Voice** | Not enough data | 8.3 (5 reviews) ✓ Verified | 
| **Social** | Not enough data | Not enough data | 
| **Web Chat** | Not enough data | 8.1 (6 reviews) ✓ Verified | 
| **Mobile SMS** | Not enough data | Not enough data | 
| **Email** | Not enough data | 8.0 (5 reviews) ✓ Verified | 

#### Generative AI

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Functions

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **Session Routing** | Not enough data | 8.3 (16 reviews) ✓ Verified | 
| **Session Queuing** | Not enough data | 8.2 (17 reviews) ✓ Verified | 
| **Concurrent Calling** | Not enough data | 8.6 (14 reviews) ✓ Verified | 
| **Speech Analytics** | Not enough data | Not enough data | 
| **Auto Dialer** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Inbound Screen Pop** | Not enough data | 7.3 (5 reviews) | 
| **Persistent Data** | Not enough data | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 8.2 (15 reviews) ✓ Verified | 
| **Administrator Access** | Not enough data | 8.8 (12 reviews) ✓ Verified | 
| **Reporting & Dashboards** | Not enough data | 8.1 (16 reviews) ✓ Verified | 
| **Session Recording** | Not enough data | Not enough data | 
| **Agent Scheduling and Assignment** | Not enough data | 6.0 (5 reviews) ✓ Verified | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.9/10 | 1587 |
| **Twilio Flex** | N/A | N/A |

#### Collaboration Tools

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **Screen Sharing** | 8.7 (1271 reviews) | Not enough data | 
| **Presentations** | 8.8 (287 reviews) | Not enough data | 
| **Whiteboarding** | 8.9 (44 reviews) | Not enough data | 
| **Live Chat** | 8.9 (322 reviews) | Not enough data | 
| **Hand Raising** | 9.2 (47 reviews) | Not enough data | 

#### Meeting Coordination

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **Scheduling** | 8.7 (1185 reviews) | Not enough data | 
| **Recording** | 8.8 (1107 reviews) | Not enough data | 
| **Participant Permissions** | 8.9 (354 reviews) | Not enough data | 
| **One-Click Join** | 9.2 (357 reviews) | Not enough data | 

#### Software Type

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **Mobile** | 8.6 (1033 reviews) | Not enough data | 
| **Browser Application** | 9.0 (345 reviews) | Not enough data | 
| **Desktop Application** | 8.9 (262 reviews) | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Twilio Flex** | N/A | N/A |

#### Responses

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.5/10 | 22 |
| **Twilio Flex** | N/A | N/A |

#### Feedback Management

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **Tagging** | 8.3 (20 reviews) | Not enough data | 
| **Segmentation** | 8.5 (19 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.8 (20 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **Thematic Analysis** | 9.0 (20 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.8 (20 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 8.5 (19 reviews) | Not enough data | 

#### Feedback Sources

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **Online Reviews** | 8.4 (18 reviews) | Not enough data | 
| **Surveys** | 8.2 (17 reviews) | Not enough data | 
| **Social Media** | 7.6 (18 reviews) | Not enough data | 
| **Customer Service Channels** | 8.8 (18 reviews) | Not enough data | 

#### Generative AI

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **AI Text Generation** | 8.7 (18 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (18 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Twilio Flex** | N/A | N/A |

#### Platform

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **Omnichannel** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Call Back** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Workforce Management

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **Call Monitoring** | Not enough data | Not enough data | 
| **Performance Evaluation** | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.6/10 | 979 |
| **Twilio Flex** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.0 (24 reviews) | Not enough data | 
| **Call Management** | 9.3 (35 reviews) | Not enough data | 
| **Network monitoring** | 9.0 (27 reviews) | Not enough data | 
| **Integrations** | 8.6 (37 reviews) | Not enough data | 
| **Virtual PBX** | 7.6 (24 reviews) | Not enough data | 
| **SIP trunking services** | 8.1 (24 reviews) | Not enough data | 

#### Basic Communication

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **Phone Calls** | 9.2 (919 reviews) ✓ Verified | Not enough data | 
| **Video Calls** | 8.3 (436 reviews) ✓ Verified | Not enough data | 
| **Instant Messaging** | 9.1 (716 reviews) ✓ Verified | Not enough data | 
| **Screen Sharing** | 8.4 (453 reviews) ✓ Verified | Not enough data | 
| **Conference Calls** | 8.9 (632 reviews) ✓ Verified | Not enough data | 
| **Desk-to-Desk Calls** | 9.1 (627 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (22 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (24 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (23 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (22 reviews) | Not enough data | 

#### Access

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **Software Pairing** | 8.7 (518 reviews) ✓ Verified | Not enough data | 
| **Browser Extension** | 8.7 (575 reviews) ✓ Verified | Not enough data | 
| **Individual Download** | 9.1 (689 reviews) ✓ Verified | Not enough data | 

#### Advanced Features

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **Hold Music** | 8.6 (641 reviews) ✓ Verified | Not enough data | 
| **Automated Attendants** | 8.7 (510 reviews) ✓ Verified | Not enough data | 
| **VOiP Number** | 9.3 (785 reviews) ✓ Verified | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Twilio Flex** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.6/10 | 789 |
| **Twilio Flex** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (10 reviews) | Not enough data | 

#### Calling

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **Record Calls** | 9.0 (602 reviews) | Not enough data | 
| **Generate Location** | Feature Not Available | Not enough data | 
| **Call Types** | 9.1 (634 reviews) | Not enough data | 
| **Click-to-Call** | 9.1 (648 reviews) | Not enough data | 
| **Auto Dialer** | 8.3 (10 reviews) | Not enough data | 

#### Contacts

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **Personalization** | 8.7 (644 reviews) | Not enough data | 
| **Information Locater** | 8.6 (571 reviews) | Not enough data | 
| **Record Prospect Data** | 8.6 (513 reviews) | Not enough data | 

#### Insights

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **Notes** | 8.5 (488 reviews) | Not enough data | 
| **Daily Summary** | 8.7 (550 reviews) | Not enough data | 
| **Automated Voicemails** | 8.8 (262 reviews) | Not enough data | 
| **Automated Emails** | Feature Not Available | Not enough data | 
| **Sorts Prospects** | 8.3 (400 reviews) | Not enough data | 
| **Automated Note Taking** | 9.1 (13 reviews) | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 9.1/10 | 158 |
| **Twilio Flex** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **Tenancy Flexibility** | 8.8 (91 reviews) ✓ Verified | Not enough data | 
| **Native VoIP** | 9.2 (98 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | 9.1 (81 reviews) ✓ Verified | Not enough data | 

#### Features

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **Voicemail to Email** | 9.1 (123 reviews) ✓ Verified | Not enough data | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | 
| **File Sharing** | 9.3 (90 reviews) | Not enough data | 
| **Voice Conferencing** | 9.3 (114 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 9.3 (84 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | 8.9 (100 reviews) ✓ Verified | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Twilio Flex** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 

#### Autonomy

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Twilio Flex** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to Dialpad Connect (7):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)

**Unique to Twilio Flex (2):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center)


---
## Reviewer Demographics

### By Company Size

| Segment | Dialpad Connect | Twilio Flex | 
|---|---|---|
| **Small-Business** | 57.9% | 32.1% | 
| **Mid-Market** | 32.7% | 39.3% | 
| **Enterprise** | 9.5% | 28.6% | 

### By Industry

#### Dialpad Connect

- **Marketing and Advertising:** 8.2%
- **Information Technology and Services:** 8.2%
- **Computer Software:** 7.8%
- **Financial Services:** 4.7%
- **Real Estate:** 3.8%
- **Hospital & Health Care:** 2.9%
- **Non-Profit Organization Management:** 2.8%
- **Staffing and Recruiting:** 2.5%
- **Internet:** 2.4%
- **Construction:** 2.3%
- **Other:** 54.4%

#### Twilio Flex

- **Information Technology and Services:** 21.4%
- **Insurance:** 17.9%
- **Transportation/Trucking/Railroad:** 7.1%
- **Consumer Services:** 7.1%
- **Computer Software:** 7.1%
- **Consulting:** 3.6%
- **Public Safety:** 3.6%
- **Outsourcing/Offshoring:** 3.6%
- **Marketing and Advertising:** 3.6%
- **Information Services:** 3.6%
- **Other:** 21.4%

---
## Alternatives

### Alternatives to Dialpad Connect

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1579 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3365 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1355 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (914 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56351 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3546 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1759 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)

### Alternatives to Twilio Flex

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1543 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (610 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1579 reviews)
- [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) — 4.5/5 stars (75 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1355 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3546 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews)

---
## Top Discussions

### Dialpad Connect

- Title: [Does anyone use UberConference as their main tool?](https://www.g2.com/discussions/does-anyone-use-uberconference-as-their-main-tool) — 11 comments, 3 upvotes
  > **Top comment:** "I use it for all audio conference and screen sharing day to day.  Also, I have weekly company meetings scheduled to dial out to the team."
- Title: [Is there a meeting duration limit?](https://www.g2.com/discussions/is-there-a-meeting-duration-limit) — 5 comments, 2 upvotes
  > **Top comment:** "No, there is no limit for the Business Plan"
- Title: [How much does Dialpad cost?](https://www.g2.com/discussions/dialpad-ai-voice-how-much-does-dialpad-cost) — 4 comments
  > **Top comment:** "You can find the prices here:..."
- Title: [Why is the hold music so bad? Why is it "essential"?](https://www.g2.com/discussions/hold-music) — 3 comments, 4 upvotes
  > **Top comment:** "We thought exactly the same thing...so we tried something a little different. Listen here... https://www.uberconference.com/holdmusiccover"
- Title: [Is Dialpad a VoIP?](https://www.g2.com/discussions/is-dialpad-a-voip) — 2 comments
  > **Top comment:** "It appears that Dialpad has VoIP capabilities: https://www.dialpad.com/features/voip-services/"

### Twilio Flex

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dialpad-connect-vs-twilio-twilio-flex)