Compare Dialpad Connect and Mitel MiCollab 
At a Glance
Market Segments
Small-Business (57.8% of reviews)
Mid-Market (61.5% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
No pricing available
Dialpad Connect
Star Rating
(4,150)4.4 out of 5
Market Segments
Small-Business (57.8% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansMitel MiCollab
Star Rating
(33)4.2 out of 5
Market Segments
Mid-Market (61.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Mitel MiCollabSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Dialpad Connect excels in user experience, with many praising its clean interface that allows new team members to quickly adapt with minimal training. In contrast, while Mitel MiCollab is noted for being feature-rich, some users feel it lacks the same level of intuitive design.
- Users say that Dialpad Connect offers a seamless integration of calls, messages, and meetings on a single platform, enhancing productivity. Reviewers highlight the reliable call quality and the AI capabilities that make conversations easier to follow, which is a significant advantage over Mitel MiCollab.
- According to verified reviews, Dialpad Connect has a much quicker implementation process, with users appreciating the intuitive onboarding wizard. In contrast, Mitel MiCollab, while easy to use, has been described as requiring more effort to navigate its settings.
- Reviewers mention that Dialpad Connect's support quality is notably higher, with a score reflecting its responsiveness and helpfulness. Users have shared positive experiences regarding the support team, while Mitel MiCollab's support has received mixed feedback, indicating room for improvement.
- G2 reviewers highlight Dialpad Connect's flexibility, allowing users to maintain the same business number across both desktop and mobile platforms. This feature is particularly appreciated by small businesses, whereas Mitel MiCollab, while effective, does not offer the same level of cross-platform integration.
- Users report that while Mitel MiCollab shines in features like presence management and scheduling, Dialpad Connect's overall satisfaction ratings are higher, indicating that users find it more effective for their day-to-day operations, especially in managing communications.
Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Mitel MiCollab
No pricing availableFree Trial
Dialpad Connect
Free Trial is available
Mitel MiCollab
No trial information availableRatings
Meets Requirements
8.9
3,214
8.7
17
Ease of Use
9.1
3,389
8.2
17
Ease of Setup
9.0
1,220
Not enough data
Ease of Admin
8.9
1,127
Not enough data
Quality of Support
8.5
2,502
8.1
15
Has the product been a good partner in doing business?
8.9
1,051
Not enough data
Product Direction (% positive)
8.2
3,065
7.1
16
Features by Category
Lead Facilitation
7.7
25
Not enough data
7.5
25
Not enough data
8.2
25
Not enough data
8.1
26
Not enough data
Organization
8.1
25
Not enough data
8.9
25
Not enough data
8.9
25
Not enough data
Performance Analysis
8.2
26
Not enough data
8.4
26
Not enough data
Sales Analysis
8.1
24
Not enough data
8.0
24
Not enough data
Generative AI
Feature Not Available
Not enough data
9.3
16
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
8.7
1271
9.0
7
8.8
287
9.0
7
8.9
44
Feature Not Available
8.9
322
8.3
7
9.2
47
Feature Not Available
Meeting Coordination
8.7
1185
9.0
7
8.8
1107
9.3
7
8.9
354
Feature Not Available
9.2
357
8.3
7
Software Type
8.6
1033
9.5
7
9.0
345
9.0
7
8.9
262
9.0
7
Agentic AI - Video Conferencing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
20
Not enough data
8.5
19
Not enough data
8.8
20
Not enough data
Feedback Analysis
9.0
20
Not enough data
8.8
20
Not enough data
8.5
19
Not enough data
Feedback Sources
8.4
18
Not enough data
8.2
17
Not enough data
7.6
18
Not enough data
8.8
18
Not enough data
Generative AI
8.7
18
Not enough data
8.8
18
Not enough data
Platform Basics - VoIP Providers
8.0
24
Not enough data
9.3
35
Not enough data
9.0
27
Not enough data
8.6
37
Not enough data
7.6
24
Not enough data
8.1
24
Not enough data
Basic Communication
9.2
919
|
Verified
Not enough data
8.3
436
|
Verified
Not enough data
9.1
716
|
Verified
Not enough data
8.4
453
|
Verified
Not enough data
8.9
632
|
Verified
Not enough data
9.1
627
|
Verified
Not enough data
Agentic AI - VoIP Providers
7.9
22
Not enough data
8.5
24
Not enough data
8.0
23
Not enough data
8.2
22
Not enough data
Access
8.7
518
|
Verified
Not enough data
8.7
575
|
Verified
Not enough data
9.1
689
|
Verified
Not enough data
Advanced Features
8.6
640
|
Verified
Not enough data
8.7
510
|
Verified
Not enough data
9.3
785
|
Verified
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.8
9
Not enough data
8.2
10
Not enough data
Calling
9.0
602
Not enough data
Feature Not Available
Not enough data
9.1
634
Not enough data
9.1
648
Not enough data
8.3
10
Not enough data
Contacts
8.7
644
Not enough data
8.6
571
Not enough data
8.6
513
Not enough data
Insights
8.5
488
Not enough data
8.7
550
Not enough data
8.8
262
Not enough data
Feature Not Available
Not enough data
8.3
400
Not enough data
9.1
13
Not enough data
Agentic AI - Audio Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.8
91
|
Verified
9.0
5
9.2
98
|
Verified
9.0
5
9.1
81
|
Verified
Feature Not Available
Features
9.1
123
|
Verified
8.3
5
Feature Not Available
Feature Not Available
9.3
90
9.0
5
9.3
114
|
Verified
9.3
5
9.3
84
|
Verified
9.0
5
8.9
100
|
Verified
Feature Not Available
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dialpad Connect and Mitel MiCollab are categorized as UCaaS Platforms and Video Conferencing
Unique Categories
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, Outbound Call Tracking, and VoIP Providers
Mitel MiCollab is categorized as Audio Conferencing
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mitel MiCollab
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
8.2%
Information Technology and Services
8.2%
Computer Software
7.8%
Financial Services
4.7%
Real Estate
3.7%
Other
67.3%
Information Technology and Services
14.8%
Utilities
11.1%
Telecommunications
7.4%
Computer Software
7.4%
Pharmaceuticals
7.4%
Other
51.9%
Discussions
Does anyone use UberConference as their main tool?
11 Comments
BS
I use it for all audio conference and screen sharing day to day. Also, I have weekly company meetings scheduled to dial out to the team.Read more
What is MiCollab client?
1 Comment
JT
Its a VoIP app that allows you to stay in contact with your customers and your businessRead more
How do you use Mitel MiCollab?
1 Comment
SM
I love Mitel MiCollab because the caller's information pops up on my computer screen as the call is coming in. Additionally, I can use it as a directory to...Read more
Mitel MiCollab has no more discussions with answers
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