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Compare Dialpad Connect and Mitel MiCollab 
Featured Products
At a Glance
Market Segments
Small-Business (57.9% of reviews)
Mid-Market (61.5% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
No pricing available
Dialpad Connect
Star Rating
(3,947)4.4 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansMitel MiCollab
Star Rating
(32)4.3 out of 5
Market Segments
Mid-Market (61.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Mitel MiCollabSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Dialpad Connect excels in user satisfaction, boasting a significantly higher overall score compared to Mitel MiCollab. Users appreciate the AI-powered features like real-time transcription and sentiment analysis, which enhance call experiences by providing instant insights and reducing the need for manual note-taking.
- According to verified reviews, Dialpad Connect has a much larger user base, with over 3,800 reviews compared to Mitel MiCollab's 28. This volume of feedback suggests a more reliable understanding of user experiences, with many praising Dialpad's ability to improve connectivity during work-related calls.
- Users say that Dialpad Connect offers a more intuitive setup process, making it easier for teams to get started quickly. In contrast, while Mitel MiCollab is described as easy to use, some users have noted that it can be less straightforward in terms of configuration and settings.
- Reviewers mention that Dialpad Connect shines in its ease of use, scoring notably higher than Mitel MiCollab. Users highlight features like the ability to text candidates without using personal phone numbers, which enhances communication efficiency.
- G2 reviewers highlight that while Mitel MiCollab has strong features for presence management and is considered feature-rich, it falls short in overall support quality compared to Dialpad Connect. Users have rated Dialpad's support higher, indicating a more responsive and helpful customer service experience.
- According to recent feedback, both platforms offer valuable features, but Dialpad Connect's focus on modern functionalities, such as live chat and one-click join options, gives it an edge in day-to-day usability. Users appreciate these conveniences, which streamline their communication processes.
Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Mitel MiCollab
No pricing availableFree Trial
Dialpad Connect
Free Trial is available
Mitel MiCollab
No trial information availableRatings
Meets Requirements
8.9
3,195
8.7
17
Ease of Use
9.1
3,215
8.2
17
Ease of Setup
9.0
1,200
Not enough data
Ease of Admin
8.9
1,111
Not enough data
Quality of Support
8.5
2,484
8.1
15
Has the product been a good partner in doing business?
8.9
1,035
Not enough data
Product Direction (% positive)
8.2
3,050
7.1
16
Features by Category
Lead Facilitation
7.9
27
Not enough data
7.7
27
Not enough data
8.3
27
Not enough data
8.3
28
Not enough data
Organization
8.3
27
Not enough data
9.0
27
Not enough data
8.9
26
Not enough data
Performance Analysis
8.3
28
Not enough data
8.5
28
Not enough data
Sales Analysis
8.2
26
Not enough data
8.1
26
Not enough data
Generative AI
9.1
17
Not enough data
9.3
17
Not enough data
Agentic AI - AI Sales Assistant
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
Collaboration Tools
8.7
1276
9.0
7
8.8
292
9.0
7
9.0
49
Feature Not Available
9.0
327
8.3
7
9.3
52
Feature Not Available
Meeting Coordination
8.7
1191
9.0
7
8.8
1112
9.3
7
8.9
359
Feature Not Available
9.2
362
8.3
7
Software Type
8.6
1039
9.5
7
9.0
350
9.0
7
8.9
267
9.0
7
Agentic AI - Video Conferencing
9.4
8
Not enough data
9.4
8
Not enough data
9.8
8
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
21
Not enough data
8.6
20
Not enough data
8.9
21
Not enough data
Feedback Analysis
9.0
21
Not enough data
8.9
21
Not enough data
8.6
20
Not enough data
Feedback Sources
8.5
19
Not enough data
8.3
18
Not enough data
7.7
19
Not enough data
8.8
19
Not enough data
Generative AI
8.7
18
Not enough data
8.8
18
Not enough data
Platform Basics - VoIP Providers
8.3
29
Not enough data
9.3
31
Not enough data
9.1
29
Not enough data
8.6
32
Not enough data
8.0
29
Not enough data
8.4
29
Not enough data
Basic Communication
9.2
900
|
Verified
Not enough data
8.3
437
|
Verified
Not enough data
9.1
711
|
Verified
Not enough data
8.4
457
|
Verified
Not enough data
8.9
636
|
Verified
Not enough data
9.2
630
|
Verified
Not enough data
Agentic AI - VoIP Providers
8.3
27
Not enough data
8.8
28
Not enough data
8.3
28
Not enough data
8.5
27
Not enough data
Access
8.7
523
|
Verified
Not enough data
8.7
578
|
Verified
Not enough data
9.1
691
|
Verified
Not enough data
Advanced Features
8.7
643
|
Verified
Not enough data
8.7
514
|
Verified
Not enough data
9.3
787
|
Verified
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
8.5
13
Not enough data
8.7
14
Not enough data
Calling
9.0
606
Not enough data
Feature Not Available
Not enough data
9.1
637
Not enough data
9.1
652
Not enough data
8.8
14
Not enough data
Contacts
8.7
649
Not enough data
8.6
576
Not enough data
8.6
517
Not enough data
Insights
8.5
493
Not enough data
8.7
554
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
405
Not enough data
9.3
16
Not enough data
Agentic AI - Audio Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.8
91
|
Verified
9.0
5
9.2
97
|
Verified
9.0
5
9.0
80
|
Verified
Feature Not Available
Features
9.1
122
|
Verified
8.3
5
Feature Not Available
Feature Not Available
9.3
89
9.0
5
9.3
113
|
Verified
9.3
5
9.3
84
|
Verified
9.0
5
8.9
99
|
Verified
Feature Not Available
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dialpad Connect and Mitel MiCollab are categorized as UCaaS Platforms and Video Conferencing
Unique Categories
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, Outbound Call Tracking, and VoIP Providers
Mitel MiCollab is categorized as Audio Conferencing
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mitel MiCollab
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
8.5%
Information Technology and Services
8.4%
Computer Software
8.1%
Financial Services
4.7%
Real Estate
3.6%
Other
66.8%
Information Technology and Services
14.8%
Utilities
11.1%
Telecommunications
7.4%
Pharmaceuticals
7.4%
Computer Software
7.4%
Other
51.9%
Discussions
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
How do you use Mitel MiCollab?
1 Comment
SM
I love Mitel MiCollab because the caller's information pops up on my computer screen as the call is coming in. Additionally, I can use it as a directory to...Read more
What is MiCollab client?
1 Comment
JT
Its a VoIP app that allows you to stay in contact with your customers and your businessRead more
Mitel MiCollab has no more discussions with answers
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