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Compare Crisp and Onfleet 
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At a Glance
Market Segments
Small-Business (87.0% of reviews)
Small-Business (66.2% of reviews)
Entry-Level Pricing
Free
Starting at $500.00 Per Month
Crisp
Star Rating
(183)4.5 out of 5
Market Segments
Small-Business (87.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansOnfleet
Star Rating
(139)4.6 out of 5
Market Segments
Small-Business (66.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $500.00 Per Month
Browse all 3 pricing plansCrisp vs Onfleet
When assessing the two solutions, reviewers found Onfleet easier to use, set up, and administer. Reviewers also preferred doing business with Onfleet overall.
- Reviewers felt that Onfleet meets the needs of their business better than Crisp.
- When comparing quality of ongoing product support, reviewers felt that Crisp is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Onfleet over Crisp.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Onfleet
Launch
Starting at $500.00
Per Month
All the basics for new and small teams
- Includes 2,000 delivery or pickup tasks
- Unlimited users
- Route optimization
Free Trial
Crisp
Free Trial is available
Onfleet
Free Trial is available
Ratings
Meets Requirements
8.8
149
8.9
90
Ease of Use
9.0
152
9.3
92
Ease of Setup
8.9
126
9.4
57
Ease of Admin
8.8
101
9.2
53
Quality of Support
9.1
149
8.8
84
Has the product been a good partner in doing business?
8.9
102
9.2
53
Product Direction (% positive)
9.3
142
9.4
80
Features by Category
Ticket and Case Management
8.6
45
Not enough data
8.8
45
|
Verified
Not enough data
8.6
47
|
Verified
Not enough data
8.5
45
|
Verified
Not enough data
7.7
38
Not enough data
8.9
46
|
Verified
Not enough data
8.9
45
Not enough data
8.8
39
|
Verified
Not enough data
Generative AI
8.3
24
Not enough data
8.2
24
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.1
44
|
Verified
Not enough data
9.2
44
|
Verified
Not enough data
9.6
50
|
Verified
Not enough data
9.2
45
|
Verified
Not enough data
8.2
35
Not enough data
Platform
8.8
51
|
Verified
Not enough data
8.4
102
|
Verified
Not enough data
8.9
55
|
Verified
Not enough data
8.9
51
|
Verified
Not enough data
8.2
51
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
Routing
Not enough data
9.2
26
Not enough data
8.7
25
Not enough data
9.1
32
Scheduling
Not enough data
9.1
22
Not enough data
8.6
22
Not enough data
8.8
28
Not enough data
9.0
34
Optimization
Not enough data
8.7
26
Not enough data
8.8
33
Not enough data
8.8
26
Analytics
Not enough data
9.4
34
Not enough data
8.7
26
Not enough data
8.7
31
Vehicle Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.2
40
ELD Compliance
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Driver Management
Not enough data
9.1
39
Not enough data
8.7
37
Not enough data
9.3
44
Not enough data
8.0
32
Deliveries
Not enough data
8.7
43
Not enough data
9.3
41
Not enough data
8.6
36
Dashcam
Not enough data
7.2
17
Not enough data
8.0
19
Not enough data
7.6
19
Analytics
Not enough data
8.3
30
Not enough data
8.7
33
Not enough data
8.4
21
Agentic AI - Fleet Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI - Fleet Management
Not enough data
Not enough data
Vehicle Tracking
Not enough data
8.0
29
Not enough data
9.1
40
Not enough data
7.9
22
Not enough data
Feature Not Available
Not enough data
8.6
23
Driver Tracking
Not enough data
9.5
33
Not enough data
9.3
32
Not enough data
9.4
37
Not enough data
9.0
38
Analytics
Not enough data
8.9
24
Not enough data
9.1
30
Not enough data
8.4
25
Agentic AI - Fleet Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Dispatching
Not enough data
8.9
21
Not enough data
7.6
16
Not enough data
8.7
20
Customer portal
Not enough data
9.5
22
Not enough data
9.5
25
Not enough data
8.0
25
Not enough data
8.6
22
Not enough data
8.6
21
Driver tools
Not enough data
7.2
18
Not enough data
9.4
26
Not enough data
9.0
21
Not enough data
7.5
16
Reports
Not enough data
8.6
23
Not enough data
7.5
16
Not enough data
9.3
17
Generative AI
8.2
35
Not enough data
8.2
34
Not enough data
7.1
35
Not enough data
Communication
9.3
101
|
Verified
Not enough data
9.2
100
|
Verified
Not enough data
8.4
75
|
Verified
Not enough data
9.3
88
|
Verified
Not enough data
8.7
61
|
Verified
Not enough data
Internal Use
8.4
102
|
Verified
Not enough data
8.8
92
|
Verified
Not enough data
8.3
82
|
Verified
Not enough data
8.8
82
|
Verified
Not enough data
8.8
90
|
Verified
Not enough data
8.9
91
|
Verified
Not enough data
Generative AI
7.2
24
Not enough data
Self-Service Experience
8.5
46
Not enough data
8.3
45
Not enough data
6.7
36
Not enough data
8.3
31
Not enough data
7.9
35
Not enough data
Self-Service Platform
7.9
34
Not enough data
7.9
35
Not enough data
6.9
31
Not enough data
8.4
35
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
Process
8.1(won by default)
16
Not enough data
8.2(won by default)
14
Not enough data
8.7(won by default)
14
Not enough data
Channels
9.1(won by default)
18
Not enough data
9.4(won by default)
18
Not enough data
9.6(won by default)
19
Not enough data
7.6(won by default)
11
Not enough data
8.8(won by default)
12
Not enough data
Insight
8.6(won by default)
12
Not enough data
8.6(won by default)
15
Not enough data
8.6(won by default)
18
Not enough data
9.6(won by default)
16
Not enough data
Generative AI
7.8
12
Not enough data
7.9
12
Not enough data
Restaurant App - Food Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User App - Food Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Delivery App - Food Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Admin App - Food Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Crisp and Onfleet share no categories
Unique Categories
Crisp is categorized as Digital Customer Service Platforms, Shared Inbox, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Onfleet is categorized as Last Mile Delivery, Fleet Tracking, Route Planning, Fleet Management, Food Delivery, and Grocery Delivery
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Onfleet
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.7%
Information Technology and Services
6.8%
Internet
5.6%
Marketing and Advertising
5.1%
Leisure, Travel & Tourism
4.0%
Other
50.8%
Food & Beverages
12.6%
Retail
11.9%
Logistics and Supply Chain
11.1%
Construction
8.9%
Package/Freight Delivery
7.4%
Other
48.1%
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
How do I use Onfleet?
2 Comments
Official Response from Locate2u
Onfleet and Locate2u are two different software solutions that help businesses optimize their delivery operations. While they share some similarities, they...Read more
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