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At a Glance
Market Segments
Small-Business (87.0% of reviews)
Small-Business (44.8% of reviews)
Entry-Level Pricing
Free
$19.00 100 Visitors Per Month
Crisp
Star Rating
(183)4.5 out of 5
Market Segments
Small-Business (87.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansLiveChat
Star Rating
(773)4.5 out of 5
Market Segments
Small-Business (44.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LiveChat excels in ticket creation user experience with a score of 9.2, while Crisp's score of 8.8 indicates it may not be as intuitive for new users. Reviewers mention that LiveChat's interface is straightforward, making it easier to manage customer inquiries.
- Reviewers mention that LiveChat's response automation feature is highly rated at 9.2, which helps streamline customer interactions. In contrast, Crisp's score of 8.8 suggests that while it offers automation, it may not be as robust or user-friendly as LiveChat's solution.
- Users on G2 highlight that LiveChat's quality of support is rated at 9.1, indicating a strong commitment to customer service. Crisp, with a score of 9.0, also provides good support, but some users feel that LiveChat's responsiveness gives it an edge in critical situations.
- Reviewers say that LiveChat's ticket collaboration feature scores 9.1, which facilitates teamwork effectively. Crisp, however, shines with a higher score of 9.4, suggesting that its collaboration tools may offer more flexibility and options for teams working together.
- G2 users report that LiveChat's generative AI capabilities, particularly in AI text generation, are rated at 7.0, which may not meet the expectations of users looking for advanced AI features. Crisp, on the other hand, boasts a higher score of 8.3 in the same category, indicating a more sophisticated approach to AI-driven customer interactions.
- Users say that LiveChat's mobile user support is rated at 9.1, making it a strong choice for businesses that require on-the-go access. Crisp's score of 8.9 is still commendable, but some users feel that LiveChat's mobile experience is slightly more polished and user-friendly.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Free Trial
Crisp
Free Trial is available
LiveChat
Free Trial is available
Ratings
Meets Requirements
8.8
149
9.1
690
Ease of Use
9.0
152
9.3
689
Ease of Setup
8.9
126
9.0
271
Ease of Admin
8.8
101
9.1
263
Quality of Support
9.1
149
9.1
639
Has the product been a good partner in doing business?
8.9
102
9.0
255
Product Direction (% positive)
9.3
142
8.3
683
Features by Category
Ticket and Case Management
8.6
45
9.2
248
8.8
45
|
Verified
9.1
245
8.6
47
|
Verified
9.0
238
8.5
45
|
Verified
9.2
253
7.7
38
8.5
156
8.9
46
|
Verified
9.0
231
8.9
45
9.1
230
8.8
39
|
Verified
8.9
142
|
Verified
Generative AI
8.3
24
6.4
6
8.2
24
7.2
6
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.1
44
|
Verified
9.2
220
|
Verified
9.2
44
|
Verified
9.3
232
|
Verified
9.6
50
|
Verified
9.4
267
|
Verified
9.2
45
|
Verified
8.9
222
|
Verified
8.2
35
8.5
108
Platform
8.8
51
|
Verified
9.1
80
|
Verified
8.4
102
|
Verified
8.4
279
|
Verified
8.9
55
|
Verified
9.2
86
|
Verified
8.9
51
|
Verified
8.9
73
|
Verified
8.2
51
|
Verified
8.9
212
|
Verified
8.5
52
|
Verified
9.1
216
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.2
35
7.7
10
8.2
34
7.8
9
7.1
35
Feature Not Available
Communication
9.3
101
|
Verified
9.1
320
|
Verified
9.2
100
|
Verified
8.9
325
|
Verified
8.4
75
|
Verified
8.4
222
9.3
88
|
Verified
8.8
270
|
Verified
8.7
61
|
Verified
8.3
31
Internal Use
8.4
102
|
Verified
8.4
279
|
Verified
8.8
92
|
Verified
8.8
302
|
Verified
8.3
82
|
Verified
8.6
252
|
Verified
8.8
82
|
Verified
8.6
258
|
Verified
8.8
90
|
Verified
8.6
244
|
Verified
8.9
91
|
Verified
8.4
250
|
Verified
Generative AI
7.2
24
Not enough data
Self-Service Experience
8.5
46
Not enough data
8.3
45
Not enough data
6.7
36
Feature Not Available
8.3
31
Not enough data
7.9
35
Not enough data
Self-Service Platform
7.9
34
Not enough data
7.9
35
Not enough data
6.9
31
Not enough data
8.4
35
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
Process
8.1(won by default)
16
Not enough data
8.2(won by default)
14
Not enough data
8.7(won by default)
14
Not enough data
Channels
9.1(won by default)
18
Not enough data
9.4(won by default)
18
Not enough data
9.6(won by default)
19
Not enough data
7.6(won by default)
11
Not enough data
8.8(won by default)
12
Not enough data
Insight
8.6(won by default)
12
Not enough data
8.6(won by default)
15
Not enough data
8.6(won by default)
18
Not enough data
9.6(won by default)
16
Not enough data
Generative AI
7.8
12
Not enough data
7.9
12
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Crisp and LiveChat are categorized as Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Crisp is categorized as Digital Customer Service Platforms, Shared Inbox, and Social Customer Service
LiveChat is categorized as Chatbots, Conversational Marketing, Conversational Support, Customer Service Automation, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.7%
Information Technology and Services
6.8%
Internet
5.6%
Marketing and Advertising
5.1%
Leisure, Travel & Tourism
4.0%
Other
50.8%
Computer Software
8.9%
Information Technology and Services
8.3%
Retail
6.1%
Financial Services
4.0%
Internet
3.8%
Other
68.9%
Alternatives
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
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