# Crisp vs LiveChat Comparison
---
## AI Generated Summary
- **G2 reviewers report** that LiveChat excels in user experience, with many praising its intuitive interface and ease of use. Users appreciate features like the backlog of chats, which helps in referencing past interactions, enhancing customer engagement.
- **Users say** Crisp stands out for its all-in-one communication approach, effectively centralizing live chat, email, and social messaging. This integration simplifies conversation management, making it a favorite for those looking for a streamlined solution.
- **According to verified reviews** , LiveChat's implementation process is often highlighted as quick and straightforward, with users noting the helpful onboarding wizard that eases the setup experience, contributing to a smoother transition for new users.
- **Reviewers mention** that while Crisp is robust and easy to learn, some users feel it could improve in specific areas like ticket response user experience. However, they appreciate the responsive support team that addresses queries effectively.
- **G2 reviewers highlight** that LiveChat maintains a strong focus on customer support quality, with many users noting the excellent assistance provided through their own technology, which enhances the overall support experience.
- **Users report** that Crisp is continuously innovating, which instills confidence in its users. They appreciate the regular updates and improvements, indicating a commitment to enhancing the product and addressing user needs over time.



| | Crisp | LiveChat | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 196 | 806 | 
| **Largest Market Segment** | Small-Business (87.8% of reviews) | Small-Business (44.7% of reviews) | 
| **Entry Level Price** | Free | $19.00 100 Visitors Per Month | 

---
## Top Pros & Cons

### Crisp

Pros:
- Customer Support (32 reviews)
- Helpful (30 reviews)

Cons:
- Missing Features (12 reviews)
- Limited Features (7 reviews)

### LiveChat

Pros:
- Ease of Use (24 reviews)
- Features (20 reviews)

Cons:
- Not Intuitive (7 reviews)
- Chatbot Issues (6 reviews)

---
## Ratings Comparison
| Rating | Crisp | LiveChat | 
|---|---|---|
  | **Meets Requirements** | 8.8 (153 reviews) | 9.1 (704 reviews) | 
  | **Ease of Use** | 9.0 (158 reviews) | 9.3 (703 reviews) | 
  | **Ease of Setup** | 8.9 (131 reviews) | 9.0 (283 reviews) | 
  | **Ease of Admin** | 8.8 (104 reviews) | 9.1 (274 reviews) | 
  | **Quality of Support** | 9.1 (153 reviews) | 9.1 (652 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (104 reviews) | 9.1 (266 reviews) | 
  | **Product Direction (% positive)** | 9.2 (146 reviews) | 8.3 (696 reviews) | 

---
## Pricing

### Crisp

#### Entry-Level Pricing

Plan: Free 

Price: Free

Description: For personal websites and anyone who wants a basic website chat widget to communicate with visitors.

Key Features:
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold

[Browse all 4 editions](https://www.g2.com/products/crisp/pricing)

#### Free Trial

Yes

### LiveChat

#### Entry-Level Pricing

Plan: Starter

Price: $19.00 100 Visitors Per Month

Description: Small business

Key Features:
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign

[Browse all 3 editions](https://www.g2.com/products/livechat/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.7/10 | 116 |
| **LiveChat** | 8.8/10 | 439 |

#### Ticket and Case Management

| Feature | Crisp | LiveChat | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (45 reviews) | 9.2 (248 reviews) | 
| **Ticket response user experience** | 8.8 (46 reviews) ✓ Verified | 9.1 (245 reviews) | 
| **Workflow** | 8.6 (47 reviews) ✓ Verified | 9.0 (239 reviews) | 
| **Response Automation** | 8.5 (45 reviews) ✓ Verified | 9.2 (253 reviews) | 
| **SLA Management** | 7.7 (38 reviews) | 8.5 (156 reviews) | 
| **Attachments/Screencasts** | 8.9 (46 reviews) ✓ Verified | 9.0 (231 reviews) | 
| **Ticket Collaboration** | 8.9 (46 reviews) | 9.1 (230 reviews) | 
| **Customer and Contacts Database** | 8.8 (39 reviews) ✓ Verified | 8.9 (142 reviews) ✓ Verified | 

#### Generative AI

| Feature | Crisp | LiveChat | 
|---|---|---|
| **AI Text Generation** | 8.3 (24 reviews) | 6.4 (6 reviews) | 
| **AI Text Summarization** | 8.2 (24 reviews) | 7.2 (6 reviews) | 

#### Agentic AI - Help Desk

| Feature | Crisp | LiveChat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Crisp | LiveChat | 
|---|---|---|
| **Customer Portal** | 9.1 (44 reviews) ✓ Verified | 9.2 (220 reviews) ✓ Verified | 
| **Email to Case** | 9.2 (44 reviews) ✓ Verified | 9.3 (232 reviews) ✓ Verified | 
| **Chat/Live Support** | 9.6 (51 reviews) ✓ Verified | 9.4 (269 reviews) ✓ Verified | 
| **Social Integration** | 9.2 (45 reviews) ✓ Verified | 8.9 (222 reviews) ✓ Verified | 
| **Voice** | 8.2 (35 reviews) | 8.5 (108 reviews) | 

#### Platform

| Feature | Crisp | LiveChat | 
|---|---|---|
| **Mobile User Support** | 8.6 (53 reviews) ✓ Verified | 9.1 (82 reviews) ✓ Verified | 
| **Customization ** | 8.3 (103 reviews) ✓ Verified | 8.4 (281 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.8 (56 reviews) ✓ Verified | 9.2 (88 reviews) ✓ Verified | 
| **Integration** | 8.9 (51 reviews) ✓ Verified | 8.9 (73 reviews) ✓ Verified | 
| **Reporting** | 8.2 (51 reviews) ✓ Verified | 9.0 (213 reviews) ✓ Verified | 
| **Dashboards** | 8.5 (52 reviews) ✓ Verified | 9.1 (217 reviews) ✓ Verified | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Messenger

| Feature | Crisp | LiveChat | 
|---|---|---|
| **Sequencing** | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | 

#### Channels

| Feature | Crisp | LiveChat | 
|---|---|---|
| **Social Media** | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | 

#### Customers

| Feature | Crisp | LiveChat | 
|---|---|---|
| **Targeting** | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Crisp | LiveChat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.2/10 | 17 |
| **LiveChat** | N/A | N/A |

#### Productivity Tools

| Feature | Crisp | LiveChat | 
|---|---|---|
| **Notes** | 8.9 (16 reviews) | Not enough data | 
| **Internal Discussion** | 8.4 (16 reviews) | Not enough data | 
| **Assignments and Tasks** | 7.9 (16 reviews) | Not enough data | 
| **Workflows** | 8.5 (16 reviews) | Not enough data | 
| **Templates** | 8.5 (16 reviews) | Not enough data | 
| **Integrations** | 8.3 (16 reviews) | Not enough data | 
| **Tagging System** | 8.5 (16 reviews) | Not enough data | 

#### Analytics

| Feature | Crisp | LiveChat | 
|---|---|---|
| **Trends** | 7.4 (16 reviews) | Not enough data | 
| **Performance Tracking** | 7.9 (16 reviews) | Not enough data | 
| **Email Tracking** | 7.8 (16 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Crisp | LiveChat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Responses

| Feature | Crisp | LiveChat | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | Crisp | LiveChat | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Crisp | LiveChat | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Conversational Platform

| Feature | Crisp | LiveChat | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | Crisp | LiveChat | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Crisp | LiveChat | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Customer Support

| Feature | Crisp | LiveChat | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | Crisp | LiveChat | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Crisp | LiveChat | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.6/10 | 123 |
| **LiveChat** | 8.5/10 | 400 |

#### Generative AI

| Feature | Crisp | LiveChat | 
|---|---|---|
| **AI Text Generation** | 8.1 (37 reviews) | 7.4 (9 reviews) | 
| **AI Text Summarization** | 8.2 (34 reviews) | 7.5 (8 reviews) | 
| **AI Text-to-Speech** | 7.1 (35 reviews) | Feature Not Available | 

#### Communication

| Feature | Crisp | LiveChat | 
|---|---|---|
| **Pop-up Chat** | 9.3 (102 reviews) ✓ Verified | 9.2 (329 reviews) ✓ Verified | 
| **Notifications** | 9.2 (100 reviews) ✓ Verified | 8.9 (327 reviews) ✓ Verified | 
| **Targeted Emails** | 8.4 (75 reviews) ✓ Verified | 8.4 (221 reviews) | 
| **In-App Messaging** | 9.3 (88 reviews) ✓ Verified | 8.8 (269 reviews) ✓ Verified | 
| **Co-Browsing** | 8.7 (61 reviews) ✓ Verified | 8.3 (30 reviews) | 

####  Internal Use

| Feature | Crisp | LiveChat | 
|---|---|---|
| **Customization ** | 8.3 (103 reviews) ✓ Verified | 8.4 (281 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.8 (92 reviews) ✓ Verified | 8.8 (303 reviews) ✓ Verified | 
| **Lead Development** | 8.3 (82 reviews) ✓ Verified | 8.6 (254 reviews) ✓ Verified | 
| **Knowledge Base** | 8.7 (85 reviews) ✓ Verified | 8.6 (259 reviews) ✓ Verified | 
| **Team Inbox ** | 8.8 (93 reviews) ✓ Verified | 8.6 (244 reviews) ✓ Verified | 
| **Customer Profiles** | 8.9 (91 reviews) ✓ Verified | 8.4 (249 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 7.8/10 | 50 |
| **LiveChat** | N/A | N/A |

#### Generative AI

| Feature | Crisp | LiveChat | 
|---|---|---|
| **AI Text Summarization** | 7.2 (24 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Crisp | LiveChat | 
|---|---|---|
| **Knowledge Base** | 8.5 (46 reviews) | Not enough data | 
| **Searchable Articles** | 8.3 (45 reviews) | Not enough data | 
| **Community Forums** | 6.7 (36 reviews) | Feature Not Available | 
| **Mobile Optimization** | 8.3 (31 reviews) | Not enough data | 
| **Personalization** | 7.9 (35 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Crisp | LiveChat | 
|---|---|---|
| **Branding** | 7.9 (34 reviews) | Not enough data | 
| **Automation** | 7.9 (35 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.0 (32 reviews) | Not enough data | 
| **Integrations** | 8.4 (36 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Crisp | LiveChat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.7/10 | 21 |
| **LiveChat** | N/A | N/A |

#### Generative AI

| Feature | Crisp | LiveChat | 
|---|---|---|
| **AI Text Generation** | 8.8 (7 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (7 reviews) | Not enough data | 

#### Process

| Feature | Crisp | LiveChat | 
|---|---|---|
| **Mentions** | 8.1 (16 reviews) | Not enough data | 
| **Tickets** | 8.2 (14 reviews) | Not enough data | 
| **Macros** | 8.7 (14 reviews) | Not enough data | 

#### Channels

| Feature | Crisp | LiveChat | 
|---|---|---|
| **Email** | 9.1 (18 reviews) | Not enough data | 
| **Social** | 9.4 (18 reviews) | Not enough data | 
| **Live Chat** | 9.6 (19 reviews) | Not enough data | 
| **Phone** | 7.6 (11 reviews) | Not enough data | 
| **Text** | 8.8 (12 reviews) | Not enough data | 

#### Insight

| Feature | Crisp | LiveChat | 
|---|---|---|
| **Surveys** | 8.6 (12 reviews) | Not enough data | 
| **Reporting** | 8.6 (15 reviews) | Not enough data | 
| **Visitor Activity** | 8.6 (18 reviews) | Not enough data | 
| **Help Desk** | 9.6 (16 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 7.9/10 | 12 |
| **LiveChat** | N/A | N/A |

#### Generative AI

| Feature | Crisp | LiveChat | 
|---|---|---|
| **AI Text Generation** | 7.8 (12 reviews) | Not enough data | 
| **AI Text Summarization** | 7.9 (12 reviews) | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Crisp | LiveChat | 
|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Crisp | LiveChat | 
|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Crisp | LiveChat | 
|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Crisp (3):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)

**Unique to LiveChat (5):** [Chatbots Software](https://www.g2.com/categories/chatbots), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Crisp | LiveChat | 
|---|---|---|
| **Small-Business** | 87.8% | 44.7% | 
| **Mid-Market** | 12.2% | 37.5% | 
| **Enterprise** | 0% | 17.9% | 

### By Industry

#### Crisp

- **Computer Software:** 27.9%
- **Information Technology and Services:** 6.6%
- **Marketing and Advertising:** 6.0%
- **Internet:** 5.5%
- **Leisure, Travel & Tourism:** 4.4%
- **Financial Services:** 3.8%
- **Insurance:** 2.7%
- **Telecommunications:** 2.2%
- **Hospital & Health Care:** 2.2%
- **Retail:** 2.2%
- **Other:** 36.6%

#### LiveChat

- **Computer Software:** 8.9%
- **Information Technology and Services:** 8.6%
- **Retail:** 6.3%
- **Financial Services:** 4.0%
- **Internet:** 3.7%
- **Education Management:** 3.6%
- **Consumer Services:** 3.4%
- **Marketing and Advertising:** 3.2%
- **Telecommunications:** 2.9%
- **Banking:** 2.4%
- **Other:** 53.1%

---
## Alternatives

### Alternatives to Crisp

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (497 reviews)
- [HelpCrunch](https://www.g2.com/products/helpcrunch/reviews) — 4.7/5 stars (237 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2463 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (427 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)

### Alternatives to LiveChat

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (497 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews) — 4.4/5 stars (255 reviews)

---
## Top Discussions

### Crisp

- Title: [Is crisp chat free?](https://www.g2.com/discussions/is-crisp-chat-free) — 2 comments
  > **Top comment:** "Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic..."
- Title: [What is crisp chat?](https://www.g2.com/discussions/what-is-crisp-chat) — 1 comment
  > **Top comment:** "Simply-put, its a live chat software/service that you can embed in your site.

By far the best option I've used to date.  The live support or "Magic..."
- Title: [How do you measure success of customer support using Crisp?](https://www.g2.com/discussions/29935-how-do-you-measure-success-of-customer-support-using-crisp) — 1 comment
  > **Top comment:** "Best customer support I have had so far for a tool that we pay less than 10k a year"

### LiveChat

- Title: [HIS DOCTRINE!! by Paul T. Wright Jr](https://www.g2.com/discussions/his-doctrine-by-paul-t-wright-jr) — 3 comments, 1 upvote
  > **Top comment:** "I have checked on this book and I have purchased two copies and have seen the way it reaches people with the Bible and Word in a concept that shows how we..."
- Title: [How does LiveChat work when no one is available?](https://www.g2.com/discussions/how-does-livechat-work-when-no-one-is-available) — 3 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "When you are offline the chat window changes into the ticket form. It means that your visitors can leave messages as tickets and contact you even after your..."
- Title: [Can one user respond to multiple chats concurrently?](https://www.g2.com/discussions/can-one-user-respond-to-multiple-chats-concurrently) — 3 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Each user can chat with up to 99 customers at the same time. 
"
- Title: [Can I initiate a chat myself or do I need to have to wait for a customer to do it?](https://www.g2.com/discussions/can-i-initiate-a-chat-myself-or-do-i-need-to-have-to-wait-for-a-customer-to-do-it) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "You can initiate a chat with a customer by using the greetings feature. For example, you can invite a customer automatically when he or she navigates to a..."
- Title: [How hard is it to install LiveChat on the website?](https://www.g2.com/discussions/how-hard-is-it-to-install-livechat-on-the-website) — 2 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "To start off, you need to create a LiveChat license.

After that you will be redirected to a page with the LiveChat code. Here, you can choose to implement..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/crisp-vs-livechat)