Compare Crisp and LiveChat 
Featured Products
At a Glance
Market Segments
Small-Business (87.4% of reviews)
Small-Business (44.6% of reviews)
Entry-Level Pricing
Free
$19.00 100 Visitors Per Month
Crisp
Star Rating
(189)4.5 out of 5
Market Segments
Small-Business (87.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansLiveChat
Star Rating
(802)4.4 out of 5
Market Segments
Small-Business (44.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LiveChat excels in user experience, with many praising its intuitive interface and ease of use. Users appreciate features like the backlog of chats, which helps in referencing past interactions, enhancing customer engagement.
- Users say Crisp stands out for its all-in-one communication approach, effectively centralizing live chat, email, and social messaging. This integration simplifies conversation management, making it a favorite for those looking for a streamlined solution.
- According to verified reviews, LiveChat's implementation process is often highlighted as quick and straightforward, with users noting the helpful onboarding wizard that eases the setup experience, contributing to a smoother transition for new users.
- Reviewers mention that while Crisp is robust and easy to learn, some users feel it could improve in specific areas like ticket response user experience. However, they appreciate the responsive support team that addresses queries effectively.
- G2 reviewers highlight that LiveChat maintains a strong focus on customer support quality, with many users noting the excellent assistance provided through their own technology, which enhances the overall support experience.
- Users report that Crisp is continuously innovating, which instills confidence in its users. They appreciate the regular updates and improvements, indicating a commitment to enhancing the product and addressing user needs over time.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Free Trial
Crisp
Free Trial is available
LiveChat
Free Trial is available
Ratings
Meets Requirements
8.8
152
9.1
701
Ease of Use
9.0
155
9.3
700
Ease of Setup
8.9
128
9.0
280
Ease of Admin
8.8
104
9.1
271
Quality of Support
9.1
152
9.1
649
Has the product been a good partner in doing business?
8.9
104
9.1
263
Product Direction (% positive)
9.3
145
8.3
694
Features by Category
Ticket and Case Management
8.6
45
9.2
248
8.8
46
|
Verified
9.1
245
8.6
47
|
Verified
9.0
238
8.5
45
|
Verified
9.2
253
7.7
38
8.5
156
8.9
46
|
Verified
9.0
231
8.9
46
9.1
230
8.8
39
|
Verified
8.9
142
|
Verified
Generative AI
8.3
24
6.4
6
8.2
24
7.2
6
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.1
44
|
Verified
9.2
220
|
Verified
9.2
44
|
Verified
9.3
232
|
Verified
9.6
51
|
Verified
9.4
268
|
Verified
9.2
45
|
Verified
8.9
222
|
Verified
8.2
35
8.5
108
Platform
8.8
52
|
Verified
9.1
82
|
Verified
8.4
102
|
Verified
8.4
281
|
Verified
8.9
55
|
Verified
9.2
88
|
Verified
8.9
51
|
Verified
8.9
73
|
Verified
8.2
51
|
Verified
9.0
213
|
Verified
8.5
52
|
Verified
9.1
217
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.3
36
7.4
9
8.2
34
7.5
8
7.1
35
Feature Not Available
Communication
9.3
101
|
Verified
9.2
327
|
Verified
9.2
100
|
Verified
8.9
326
|
Verified
8.4
75
|
Verified
8.4
221
9.3
88
|
Verified
8.8
269
|
Verified
8.7
61
|
Verified
8.3
30
Internal Use
8.4
102
|
Verified
8.4
281
|
Verified
8.8
92
|
Verified
8.8
303
|
Verified
8.3
82
|
Verified
8.6
253
|
Verified
8.8
83
|
Verified
8.6
258
|
Verified
8.8
92
|
Verified
8.6
244
|
Verified
8.9
91
|
Verified
8.4
249
|
Verified
Generative AI
7.2
24
Not enough data
Self-Service Experience
8.5
46
Not enough data
8.3
45
Not enough data
6.7
36
Feature Not Available
8.3
31
Not enough data
7.9
35
Not enough data
Self-Service Platform
7.9
34
Not enough data
7.9
35
Not enough data
6.9
31
Not enough data
8.4
35
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
Process
8.1(won by default)
16
Not enough data
8.2(won by default)
14
Not enough data
8.7(won by default)
14
Not enough data
Channels
9.1(won by default)
18
Not enough data
9.4(won by default)
18
Not enough data
9.6(won by default)
19
Not enough data
7.6(won by default)
11
Not enough data
8.8(won by default)
12
Not enough data
Insight
8.6(won by default)
12
Not enough data
8.6(won by default)
15
Not enough data
8.6(won by default)
18
Not enough data
9.6(won by default)
16
Not enough data
Generative AI
7.8
12
Not enough data
7.9
12
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Crisp and LiveChat are categorized as Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Crisp is categorized as Digital Customer Service Platforms, Shared Inbox, and Social Customer Service
LiveChat is categorized as Chatbots, Conversational Marketing, Conversational Support, Customer Service Automation, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.2%
Information Technology and Services
6.7%
Marketing and Advertising
6.1%
Internet
5.6%
Leisure, Travel & Tourism
4.4%
Other
50.0%
Computer Software
8.9%
Information Technology and Services
8.6%
Retail
6.2%
Financial Services
4.0%
Internet
3.7%
Other
68.6%
Alternatives
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
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