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Compare Crisp and HappyFox Help Desk

See this
side-by-side comparison of Crisp vs. HappyFox Help Desk
based on preference data from user reviews. Crisp rates 4.4/5 stars with 47 reviews. By contrast, HappyFox Help Desk rates 4.6/5 stars with 119 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Crisp
Crisp
(47)
4.4 out of 5
Crisp
HappyFox Help Desk
HappyFox Help Desk
(119)
4.6 out of 5
HappyFox Help Desk
Optimized for quick response
Star Rating
HappyFox Help Desk
HappyFox Help Desk
Market Segments
Crisp
Crisp
Small-Business (93.5% of reviews)
HappyFox Help Desk
HappyFox Help Desk
Small-Business (46.3% of reviews)
Entry Level Price
Crisp
Crisp
$95 per month
HappyFox Help Desk
HappyFox Help Desk
$29/agent /mo

Crisp vs HappyFox Help Desk

When assessing the two solutions, reviewers found HappyFox Help Desk easier to use and administer. Reviewers also felt that HappyFox Help Desk was easier to do business with overall. However reviewers felt that the products are equally easy to set up.

  • Reviewers felt that HappyFox Help Desk meets the needs of their business better than Crisp.
  • When comparing quality of ongoing product support, reviewers felt that HappyFox Help Desk is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of HappyFox Help Desk over Crisp.
Categories
Shared Categories
Crisp
Crisp
HappyFox Help Desk
HappyFox Help Desk
Crisp and HappyFox Help Desk are categorized as Customer Self-Service and Help Desk
Unique Categories
HappyFox Help Desk
HappyFox Help Desk has no unique categories
Pricing
Crisp
Crisp Pricing
Unlimited
$95per month
Basic
$0per month
PRO
$25per month
Free Trial
HappyFox Help Desk
HappyFox Help Desk Pricing
Mighty
$29/agent /mo
Enterprise
$69/agent /mo
Fantastic
$49/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
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Ratings
Meets Requirements
Crisp
Crisp
8.7
Responses: 42
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 112
Ease of Use
Crisp
Crisp
9.2
Responses: 42
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 112
Ease of Setup
Crisp
Crisp
8.9
Responses: 37
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 83
Ease of Admin
Crisp
Crisp
8.5
Responses: 37
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 82
Quality of Support
Crisp
Crisp
8.9
Responses: 42
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 107
Ease of Doing Business With
Crisp
Crisp
8.8
Responses: 37
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 79
Product Direction (% positive)
Crisp
Crisp
9.1
Responses: 41
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 113
Features
Ticket and Case Management
Ticket creation user experience
Crisp
Crisp
10.0
Responses: 5
Verified Feature
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 63
Verified Feature
Ticket response user experience
Crisp
Crisp
9.7
Responses: 5
Verified Feature
HappyFox Help Desk
HappyFox Help Desk
9.0
Responses: 62
Verified Feature
Workflow
Crisp
Crisp
9.2
Responses: 6
Verified Feature
HappyFox Help Desk
HappyFox Help Desk
8.7
Responses: 56
Verified Feature
Response Automation
Crisp
Crisp
9.0
Responses: 5
Verified Feature
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 58
Verified Feature
SLA Management
Crisp
Crisp
Feature Not Available
HappyFox Help Desk
HappyFox Help Desk
8.7
Responses: 43
Verified Feature
Attachments/Screencasts
Crisp
Crisp
9.4
Responses: 6
Verified Feature
HappyFox Help Desk
HappyFox Help Desk
8.4
Responses: 55
Verified Feature
Ticket Collaboration
Crisp
Crisp
10.0
Responses: 6
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 53
Verified Feature
Customer and Contacts Database
Crisp
Crisp
Not enough data available
HappyFox Help Desk
HappyFox Help Desk
8.3
Responses: 12
Verified Feature
Knowledge Share
Knowledge Base
Crisp
Crisp
9.3
Responses: 7
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 23
Searchable Articles
Crisp
Crisp
9.8
Responses: 7
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 21
Community Forums
Crisp
Crisp
Not enough data available
HappyFox Help Desk
HappyFox Help Desk
6.1
Responses: 6
Interactive FAQs & Forums
Crisp
Crisp
7.7
Responses: 5
HappyFox Help Desk
HappyFox Help Desk
6.9
Responses: 6
Interaction
Web Portals
Crisp
Crisp
Feature Not Available
HappyFox Help Desk
HappyFox Help Desk
7.7
Responses: 10
Forum to Reponse
Crisp
Crisp
Feature Not Available
HappyFox Help Desk
HappyFox Help Desk
8.2
Responses: 22
Tickets and Tagging
Crisp
Crisp
9.7
Responses: 6
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 28
Live Chat
Crisp
Crisp
10.0
Responses: 7
HappyFox Help Desk
HappyFox Help Desk
7.9
Responses: 17
Communication Channels
Customer Portal
Crisp
Crisp
10.0
Responses: 5
Verified Feature
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 44
Verified Feature
Email to Case
Crisp
Crisp
9.7
Responses: 6
Verified Feature
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 55
Verified Feature
Chat/Live Support
Crisp
Crisp
10.0
Responses: 8
Verified Feature
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 22
Verified Feature
Social Integration
Crisp
Crisp
9.3
Responses: 7
Verified Feature
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 19
Verified Feature
Voice
Crisp
Crisp
Feature Not Available
HappyFox Help Desk
HappyFox Help Desk
Not enough data available
Platform
Mobile User Support
Crisp
Crisp
8.1
Responses: 6
Verified Feature
HappyFox Help Desk
HappyFox Help Desk
7.2
Responses: 23
Verified Feature
Customization
Crisp
Crisp
8.4
Responses: 32
Verified Feature
HappyFox Help Desk
HappyFox Help Desk
8.3
Responses: 44
Verified Feature
User, Role, and Access Management
Crisp
Crisp
8.8
Responses: 8
Verified Feature
HappyFox Help Desk
HappyFox Help Desk
8.7
Responses: 39
Verified Feature
Integration
Crisp
Crisp
8.6
Responses: 7
Verified Feature
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 23
Verified Feature
Reporting
Crisp
Crisp
9.0
Responses: 7
Verified Feature
HappyFox Help Desk
HappyFox Help Desk
8.3
Responses: 52
Verified Feature
Dashboards
Crisp
Crisp
9.5
Responses: 7
Verified Feature
HappyFox Help Desk
HappyFox Help Desk
8.5
Responses: 50
Verified Feature
Reviewers' Company Size
Reviewers of both Crisp and HappyFox Help Desk were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Crisp
Crisp
93.5%
HappyFox Help Desk
HappyFox Help Desk
46.3%
Mid-Market
(51-1000 emp.)
Crisp
Crisp
6.5%
HappyFox Help Desk
HappyFox Help Desk
38.9%
Enterprise
(> 1000 emp.)
Crisp
Crisp
0%
HappyFox Help Desk
HappyFox Help Desk
14.8%
Reviewers' Industry
Crisp
Crisp Industry
Internet
15.2%
Computer Software
10.9%
Information Technology and Services
8.7%
Telecommunications
6.5%
Insurance
6.5%
Other
52.2%
HappyFox Help Desk
HappyFox Help Desk Industry
Information Technology and Services
14.5%
Computer Software
10.3%
Higher Education
5.1%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.5%
Reviews
Most Helpful Favorable Review
Crisp
Timi W.
Administrator in Internet

We use Crisp chat on our own website and always recommend it when customers are asking for best chat solution. The web app and mobile applications are really simple to use and the user interface is a pleasure to the eye. Chat works like a charm, we have...

HappyFox Help Desk
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Crisp
Boris P.
User in Internet

Crisp is hosting its data on the EU cloud of a US hosting company and is also using Cloudflare. Both of these are not compliant with GDPR anymore after the cancellation of the privacy shield agreement. I have been in touch with the management but they are...

HappyFox Help Desk
GH
Executive Sponsor in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

Discussions
Crisp
Crisp Discussions
Monty the Mongoose crying
Crisp has no discussions with answers
HappyFox Help Desk
HappyFox Help Desk Discussions
Monty the Mongoose crying
HappyFox Help Desk has no discussions with answers
Screenshots
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