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Compare Crisp and HappyFox Help Desk 
Featured Products
At a Glance
Market Segments
Small-Business (87.0% of reviews)
Mid-Market (44.4% of reviews)
Entry-Level Pricing
Free
$24.00 1 agent Per Month
Crisp
Star Rating
(183)4.5 out of 5
Market Segments
Small-Business (87.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansHappyFox Help Desk
Star Rating
(137)4.5 out of 5
Market Segments
Mid-Market (44.4% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 agent Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that both HappyFox Help Desk and Crisp offer a solid user experience, but HappyFox stands out with its intuitive onboarding process. Users appreciate how quickly they can set up the system with minimal configuration, making it easy for teams to start providing customer support right away.
- Users say that Crisp excels in providing great value for its features, especially considering its free entry-level pricing. Reviewers highlight the chat plugin and the ability to track conversations, which enhances customer engagement and support.
- According to verified reviews, HappyFox Help Desk has a slight edge in ease of use, with users praising its task management capabilities and seamless integration with existing platforms. This makes it a preferred choice for teams looking for a straightforward help desk solution.
- Reviewers mention that Crisp's user interface is both clean and powerful, supporting a wide range of functions. This flexibility is particularly beneficial for small businesses that require a versatile tool to manage customer interactions.
- G2 reviewers highlight that both products offer strong customer support, but Crisp's support is noted for being responsive and friendly. Users appreciate the quick assistance they receive, which is crucial for maintaining customer satisfaction.
- Users report that while both platforms have robust features, HappyFox Help Desk is particularly praised for its reporting capabilities and the ability to monitor ticket performance effectively. This feature is essential for teams that need to analyze their support processes and improve efficiency.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
HappyFox Help Desk
Basic
$24.00
1 agent Per Month
- Unlimited Tickets
- Omnichannel Ticket Creation
- SLA Management
Free Trial
Crisp
Free Trial is available
HappyFox Help Desk
Free Trial is available
Ratings
Meets Requirements
8.8
149
8.8
126
Ease of Use
9.0
152
9.3
127
Ease of Setup
8.9
126
8.9
96
Ease of Admin
8.8
101
9.0
95
Quality of Support
9.1
149
9.1
120
Has the product been a good partner in doing business?
8.9
102
9.2
91
Product Direction (% positive)
9.3
142
9.0
125
Features by Category
Ticket and Case Management
8.6
45
9.2
69
|
Verified
8.8
45
|
Verified
9.1
68
|
Verified
8.6
47
|
Verified
8.8
62
|
Verified
8.5
45
|
Verified
8.9
64
|
Verified
7.7
38
8.8
47
|
Verified
8.9
46
|
Verified
8.4
60
|
Verified
8.9
45
8.9
58
|
Verified
8.8
39
|
Verified
8.5
18
|
Verified
Generative AI
8.3
24
Not enough data
8.2
24
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.1
44
|
Verified
8.9
49
|
Verified
9.2
44
|
Verified
9.0
60
|
Verified
9.6
50
|
Verified
8.5
25
|
Verified
9.2
45
|
Verified
8.6
23
|
Verified
8.2
35
8.3
7
|
Verified
Platform
8.8
51
|
Verified
7.3
28
|
Verified
8.4
102
|
Verified
8.3
51
|
Verified
8.9
55
|
Verified
8.7
45
|
Verified
8.9
51
|
Verified
8.8
28
|
Verified
8.2
51
|
Verified
8.2
58
|
Verified
8.5
52
|
Verified
8.4
55
|
Verified
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.2
35
Not enough data
8.2
34
Not enough data
7.1
35
Not enough data
Communication
9.3
101
|
Verified
Not enough data
9.2
100
|
Verified
Not enough data
8.4
75
|
Verified
Not enough data
9.3
88
|
Verified
Not enough data
8.7
61
|
Verified
Not enough data
Internal Use
8.4
102
|
Verified
8.3
51
|
Verified
8.8
92
|
Verified
Not enough data
8.3
82
|
Verified
Not enough data
8.8
82
|
Verified
Not enough data
8.8
90
|
Verified
Not enough data
8.9
91
|
Verified
Not enough data
Generative AI
7.2
24
Not enough data
Self-Service Experience
8.5
46
8.7
25
8.3
45
8.9
23
6.7
36
6.7
7
8.3
31
Not enough data
7.9
35
Not enough data
Self-Service Platform
7.9
34
Not enough data
7.9
35
Not enough data
6.9
31
Not enough data
8.4
35
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
Process
8.1(won by default)
16
Not enough data
8.2(won by default)
14
Not enough data
8.7(won by default)
14
Not enough data
Channels
9.1(won by default)
18
Not enough data
9.4(won by default)
18
Not enough data
9.6(won by default)
19
Not enough data
7.6(won by default)
11
Not enough data
8.8(won by default)
12
Not enough data
Insight
8.6(won by default)
12
Not enough data
8.6(won by default)
15
Not enough data
8.6(won by default)
18
Not enough data
9.6(won by default)
16
Not enough data
Generative AI
7.8
12
Not enough data
7.9
12
Not enough data
Categories
Categories
Shared Categories
Crisp and HappyFox Help Desk are categorized as Digital Customer Service Platforms, Shared Inbox, Social Customer Service, Help Desk, and Customer Self-Service
Unique Categories
Crisp is categorized as Live Chat
HappyFox Help Desk is categorized as Conversational Support, Complaint Management, Customer Communications Management, and Contact Center Knowledge Base
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HappyFox Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.7%
Information Technology and Services
6.8%
Internet
5.6%
Marketing and Advertising
5.1%
Leisure, Travel & Tourism
4.0%
Other
50.8%
Information Technology and Services
14.8%
Computer Software
9.6%
Higher Education
4.4%
Consumer Goods
4.4%
Real Estate
3.7%
Other
63.0%
Alternatives
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
HappyFox Help Desk has no discussions with answers
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