Compare Crisp and HappyFox Help Desk
See this
side-by-side comparison of Crisp vs. HappyFox Help Desk
based on preference data from user reviews. Crisp rates 4.4/5 stars with 47 reviews. By contrast, HappyFox Help Desk rates 4.6/5 stars with 119 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Crisp |  HappyFox Help Desk Optimized for quick response | |
| Star Rating | Crisp | HappyFox Help Desk |
| Market Segments | Crisp Small-Business (93.5% of reviews) | HappyFox Help Desk Small-Business (46.3% of reviews) |
| Entry Level Price | Crisp $95 per month | HappyFox Help Desk $29/agent /mo |
Crisp vs HappyFox Help Desk
When assessing the two solutions, reviewers found HappyFox Help Desk easier to use and administer. Reviewers also felt that HappyFox Help Desk was easier to do business with overall. However reviewers felt that the products are equally easy to set up.
- Reviewers felt that HappyFox Help Desk meets the needs of their business better than Crisp.
- When comparing quality of ongoing product support, reviewers felt that HappyFox Help Desk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of HappyFox Help Desk over Crisp.
Categories
Shared Categories
Crisp and HappyFox Help Desk are categorized as Customer Self-Service and Help Desk
Unique Categories
HappyFox Help Desk has no unique categories
Pricing
Unlimited
$95per month
Basic
$0per month
PRO
$25per month
‐
‐
Free Trial
Mighty
$29/agent /mo
Enterprise
$69/agent /mo
Fantastic
$49/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
Ratings
Meets Requirements
Crisp
Responses: 42
HappyFox Help Desk
Responses: 112
Ease of Use
Crisp
Responses: 42
HappyFox Help Desk
Responses: 112
Ease of Setup
Crisp
Responses: 37
HappyFox Help Desk
Responses: 83
Ease of Admin
Crisp
Responses: 37
HappyFox Help Desk
Responses: 82
Quality of Support
Crisp
Responses: 42
HappyFox Help Desk
Responses: 107
Ease of Doing Business With
Crisp
Responses: 37
HappyFox Help Desk
Responses: 79
Product Direction (% positive)
Crisp
Responses: 41
HappyFox Help Desk
Responses: 113
Features
Ticket and Case Management
Ticket creation user experience
Crisp
Responses: 5
Verified Feature
HappyFox Help Desk
Responses: 63
Verified Feature
Ticket response user experience
Crisp
Responses: 5
Verified Feature
HappyFox Help Desk
Responses: 62
Verified Feature
Workflow
Crisp
Responses: 6
Verified Feature
HappyFox Help Desk
Responses: 56
Verified Feature
Response Automation
Crisp
Responses: 5
Verified Feature
HappyFox Help Desk
Responses: 58
Verified Feature
SLA Management
Crisp
HappyFox Help Desk
Responses: 43
Verified Feature
Attachments/Screencasts
Crisp
Responses: 6
Verified Feature
HappyFox Help Desk
Responses: 55
Verified Feature
Ticket Collaboration
Crisp
Responses: 6
HappyFox Help Desk
Responses: 53
Verified Feature
Customer and Contacts Database
Crisp
HappyFox Help Desk
Responses: 12
Verified Feature
Knowledge Share
Knowledge Base
Crisp
Responses: 7
HappyFox Help Desk
Responses: 23
Searchable Articles
Crisp
Responses: 7
HappyFox Help Desk
Responses: 21
Community Forums
Crisp
HappyFox Help Desk
Responses: 6
Interactive FAQs & Forums
Crisp
Responses: 5
HappyFox Help Desk
Responses: 6
Interaction
Web Portals
Crisp
HappyFox Help Desk
Responses: 10
Forum to Reponse
Crisp
HappyFox Help Desk
Responses: 22
Tickets and Tagging
Crisp
Responses: 6
HappyFox Help Desk
Responses: 28
Live Chat
Crisp
Responses: 7
HappyFox Help Desk
Responses: 17
Communication Channels
Customer Portal
Crisp
Responses: 5
Verified Feature
HappyFox Help Desk
Responses: 44
Verified Feature
Email to Case
Crisp
Responses: 6
Verified Feature
HappyFox Help Desk
Responses: 55
Verified Feature
Chat/Live Support
Crisp
Responses: 8
Verified Feature
HappyFox Help Desk
Responses: 22
Verified Feature
Social Integration
Crisp
Responses: 7
Verified Feature
HappyFox Help Desk
Responses: 19
Verified Feature
Voice
Crisp
HappyFox Help Desk
Platform
Mobile User Support
Crisp
Responses: 6
Verified Feature
HappyFox Help Desk
Responses: 23
Verified Feature
Customization
Crisp
Responses: 32
Verified Feature
HappyFox Help Desk
Responses: 44
Verified Feature
User, Role, and Access Management
Crisp
Responses: 8
Verified Feature
HappyFox Help Desk
Responses: 39
Verified Feature
Integration
Crisp
Responses: 7
Verified Feature
HappyFox Help Desk
Responses: 23
Verified Feature
Reporting
Crisp
Responses: 7
Verified Feature
HappyFox Help Desk
Responses: 52
Verified Feature
Dashboards
Crisp
Responses: 7
Verified Feature
HappyFox Help Desk
Responses: 50
Verified Feature
Reviewers' Company Size
Reviewers of both Crisp and HappyFox Help Desk were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Crisp
HappyFox Help Desk
Mid-Market
(51-1000 emp.)
Crisp
HappyFox Help Desk
Enterprise
(> 1000 emp.)
Crisp
HappyFox Help Desk
Reviewers' Industry
Internet
15.2%
Computer Software
10.9%
Information Technology and Services
8.7%
Telecommunications
6.5%
Insurance
6.5%
Other
52.2%
Information Technology and Services
14.5%
Computer Software
10.3%
Higher Education
5.1%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.5%
Reviews
Most Helpful Favorable Review
Timi W.
Administrator in Internet
We use Crisp chat on our own website and always recommend it when customers are asking for best chat solution. The web app and mobile applications are really simple to use and the user interface is a pleasure to the eye. Chat works like a charm, we have...
NARAYANA MOORTHY K.
Administrator in Financial Services
HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...
Most Helpful Critical Review
Boris P.
User in Internet
Crisp is hosting its data on the EU cloud of a US hosting company and is also using Cloudflare. Both of these are not compliant with GDPR anymore after the cancellation of the privacy shield agreement. I have been in touch with the management but they are...
Executive Sponsor in Hospitality
The cost per user. Each package should be like 20-30 dollars per set of like 5 users.
Discussions
Crisp has no discussions with answers
HappyFox Help Desk has no discussions with answers
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