Introducing G2.ai, the future of software buying.Try now
Compare Crisp and FreshChat 
Featured Products
At a Glance
Market Segments
Small-Business (87.0% of reviews)
Small-Business (58.7% of reviews)
Entry-Level Pricing
Free
$0.00
Crisp
Star Rating
(183)4.5 out of 5
Market Segments
Small-Business (87.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansFreshChat
Star Rating
(489)4.4 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Crisp excels in customer support, with users highlighting the "excellent customer support" and "very responsive and friendly" service they receive. This is a significant advantage for businesses that prioritize quick assistance and problem resolution.
- Users say that FreshChat is particularly easy to use and quick to set up, making it a great choice for teams looking for a straightforward solution. Reviewers appreciate its ability to handle customer complaints efficiently, which can enhance overall customer satisfaction.
- According to verified reviews, Crisp offers a powerful and customizable user interface that supports a wide range of functions, making it suitable for businesses with diverse needs. Users enjoy the ability to track conversations with prospects and subscribers, which adds value to their customer engagement efforts.
- Reviewers mention that FreshChat integrates well with other tools, which is a significant plus for teams that rely on multiple software solutions. This seamless integration can streamline workflows and improve productivity across different platforms.
- G2 reviewers highlight that Crisp's feature set provides great value for the subscription price, making it an attractive option for small businesses. Users appreciate the comprehensive features available without a hefty price tag, which can be crucial for budget-conscious teams.
- Users report that while FreshChat is effective for live chat, it may not offer the same depth of features as Crisp, particularly in areas like customization and advanced tracking. This could be a consideration for businesses that require more robust capabilities in their customer service tools.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Free Trial
Crisp
Free Trial is available
FreshChat
Free Trial is available
Ratings
Meets Requirements
8.8
149
8.7
398
Ease of Use
9.0
152
9.1
400
Ease of Setup
8.9
126
8.8
254
Ease of Admin
8.8
101
9.0
243
Quality of Support
9.1
149
8.8
392
Has the product been a good partner in doing business?
8.9
102
8.8
239
Product Direction (% positive)
9.3
142
9.0
400
Features by Category
Ticket and Case Management
8.6
45
Not enough data
8.8
45
|
Verified
Not enough data
8.6
47
|
Verified
Not enough data
8.5
45
|
Verified
Not enough data
7.7
38
Not enough data
8.9
46
|
Verified
Not enough data
8.9
45
Not enough data
8.8
39
|
Verified
Not enough data
Generative AI
8.3
24
Not enough data
8.2
24
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.1
44
|
Verified
Not enough data
9.2
44
|
Verified
Not enough data
9.6
50
|
Verified
Not enough data
9.2
45
|
Verified
Not enough data
8.2
35
Not enough data
Platform
8.8
51
|
Verified
Not enough data
8.4
102
|
Verified
8.5
273
|
Verified
8.9
55
|
Verified
Not enough data
8.9
51
|
Verified
Not enough data
8.2
51
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
Messenger
Not enough data
8.9
43
|
Verified
Not enough data
8.4
45
|
Verified
Not enough data
9.4
48
|
Verified
Not enough data
9.1
48
|
Verified
Channels
Not enough data
8.7
38
|
Verified
Not enough data
9.0
45
|
Verified
Not enough data
8.8
32
Not enough data
9.0
32
|
Verified
Not enough data
8.9
37
|
Verified
Customers
Not enough data
9.0
41
|
Verified
Not enough data
8.8
43
|
Verified
Not enough data
8.6
44
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
8.9
38
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.5
103
Not enough data
8.6
104
Not enough data
8.9
102
Not enough data
8.7
99
Not enough data
8.6
83
Platform
Not enough data
9.2
105
Not enough data
8.9
100
Not enough data
8.8
100
Not enough data
8.5
99
Not enough data
8.4
78
Not enough data
9.0
93
Not enough data
8.8
94
Generative AI
Not enough data
8.4
42
Not enough data
8.6
42
Conversational Platform
Not enough data
8.6
148
Not enough data
Feature Not Available
Not enough data
8.5
127
Not enough data
8.6
111
Support Automation
Not enough data
8.6
133
Not enough data
8.6
135
Not enough data
8.5
134
Not enough data
8.8
116
Generative AI
Not enough data
8.5
61
Not enough data
8.5
61
Generative AI
8.2
35
8.5
73
8.2
34
8.6
72
7.1
35
7.8
73
Communication
9.3
101
|
Verified
9.2
280
|
Verified
9.2
100
|
Verified
8.5
292
|
Verified
8.4
75
|
Verified
8.4
202
|
Verified
9.3
88
|
Verified
8.9
248
|
Verified
8.7
61
|
Verified
8.2
138
|
Verified
Internal Use
8.4
102
|
Verified
8.5
273
|
Verified
8.8
92
|
Verified
8.7
268
|
Verified
8.3
82
|
Verified
8.4
221
|
Verified
8.8
82
|
Verified
8.7
256
|
Verified
8.8
90
|
Verified
9.0
249
|
Verified
8.9
91
|
Verified
8.5
254
|
Verified
Generative AI
7.2
24
8.9
33
Self-Service Experience
8.5
46
8.9
92
8.3
45
8.7
93
6.7
36
8.4
80
8.3
31
8.5
67
7.9
35
8.6
69
Self-Service Platform
7.9
34
9.1
74
7.9
35
8.9
77
6.9
31
8.0
68
8.4
35
8.8
77
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.8
7
9.2(won by 0.4)
23
8.8
7
9.5(won by 0.7)
23
Process
8.1
16
9.4(won by 1.3)
43
8.2
14
9.4(won by 1.2)
48
8.7
14
9.2(won by 0.5)
42
Channels
9.1
18
9.2(won by 0.1)
50
9.4(won by 0.2)
18
9.2
53
9.6(won by 0.1)
19
9.5
53
7.6
11
9.0(won by 1.4)
43
8.8
12
9.3(won by 0.5)
44
Insight
8.6
12
9.2(won by 0.6)
41
8.6
15
8.9(won by 0.3)
49
8.6
18
9.2(won by 0.6)
46
9.6(won by 0.5)
16
9.1
48
Generative AI
7.8
12
Not enough data
7.9
12
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Crisp and FreshChat are categorized as Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
FreshChat is categorized as Conversational Marketing, Conversational Support, Chatbots, and AI Customer Support Agents
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
FreshChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.7%
Information Technology and Services
6.8%
Internet
5.6%
Marketing and Advertising
5.1%
Leisure, Travel & Tourism
4.0%
Other
50.8%
Information Technology and Services
10.5%
Computer Software
9.8%
Consumer Services
8.1%
Financial Services
5.7%
Retail
4.8%
Other
61.1%
Alternatives
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
How do I set up a chat bot to respond to FAQ's automatically?
3 Comments
Official Response from FreshChat
We have no code easy to use bot builders to help you set up powerful chatbots. You can refer to these solution articles to help you build one. You can also...Read more
Can we see the ticket details and the possibility of modification ?
2 Comments
Official Response from FreshChat
No, you can't modify ticker details from FreshchatRead more
What are the advanced Whatsapp integration features that we can use besides incoming chats?
1 Comment
Official Response from FreshChat
You can also run proactive campaigns using WhatsApp. Please refer to this link for more details- https://bit.ly/3vCWmBVRead more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
