Link copied to clipboard # Crisp vs Freshchat Comparison - What are their main differences? Share [ Export ](/compare/crisp/freshworks-freshchat/export.csv) CrispFreshChat[+ Add Product](#) Pricing **Crisp** Free Trial **Free** · Free **$45.00** Per Month · Mini **$95.00** Per Month · Essentials **Starting at $295.00** Per Month · Plus Show more **Freshchat** Free Trial **₹1,799.00** Per User Per Month · Growth **₹4,799.00** Per User Per Month · Pro **₹69.00** Per User Per Month · Enterprise **Pricing Insights** from reviews Perceived Cost **Crisp** $$$$$ **Freshchat** $$$$$ Average Discount **Crisp** 9% **Freshchat** 13%4% more Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Crisp** 6 months Based on 100 responses **Freshchat** 6 months Based on 100 responses Return on Investment **Crisp** 6 months Based on 100 responses **Freshchat** 6 months Based on 100 responses ![Crisp](https://images.g2crowd.com/uploads/product/hd_favicon/1487567046/crisp.png "Crisp") ![Freshchat](https://images.g2crowd.com/uploads/product/hd_favicon/11816ec7e2663eb06b74cbab32900fda/freshworks-freshchat.svg "Freshchat") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Crisp** Customer Support (32) Helpful (30) Missing Features (12) Limited Features (7) **Freshchat** Ease of Use (14) Helpful (10) AI Limitations (5) Chatbot Issues (5) Integrations **Crisp** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4779cfb4c2599a3c393d0760d3fdb570/0673e7c9-1380-4a47-bc24-e35226c43662.png "Product Avatar Image") Activepieces ](https://www.g2.com/products/activepieces/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_6298fe9b8cbf7132e70fdb03b5f7067f/mantle-mantle.png "Product Avatar Image") Mantle ](https://www.g2.com/products/mantle-mantle/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e3d600f33d197960f38c2584331620f1/n8n.png "Product Avatar Image") n8n ](https://www.g2.com/products/n8n/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f6ee5c9dddbf5c28b136829c8782ed1b/slack.png "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ View all ](https://www.g2.com/products/crisp/integrations) **Freshchat** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_774f843b8c9975a35da30714da736cfe/messagebird-bird.png "Product Avatar Image") Bird ](https://www.g2.com/products/messagebird-bird/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3a9f46b15d804a2abbb8138a7bf78b88/calendly%282%29.png "Product Avatar Image") Calendly Sales ](https://www.g2.com/products/calendly/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e451e891e2c66c50b6b216028e20d4b5/freshcaller.png "Product Avatar Image") Freshcaller ](https://www.g2.com/products/freshcaller/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk ](https://www.g2.com/products/freshdesk/reviews)[ View all ](https://www.g2.com/products/freshworks-freshchat/integrations) Screenshots **Crisp** ![Crisp screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1300484/Frame-8.jpg) **Freshchat** ![Freshchat screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/70110/Bot-builder.png) **Ratings** from reviews Meets Requirements **Crisp** **8.8** /10 Based on 161 responses **Freshchat** **8.6** /10 Based on 407 responses Ease of Use **Crisp** **9.0** /10 Based on 166 responses **Freshchat** **9.1** /10 Based on 410 responses Ease of Setup **Crisp** **8.9** /10 Based on 139 responses **Freshchat** **8.7** /10 Based on 265 responses Ease of Admin **Crisp** **8.8** /10 Based on 108 responses **Freshchat** **8.9** /10 Based on 248 responses Quality of Support **Crisp** **9.1** /10 Based on 161 responses **Freshchat** **8.7** /10 Based on 401 responses Has the product been a good partner in doing business? **Crisp** **8.9** /10 Based on 108 responses **Freshchat** **8.8** /10 Based on 244 responses Product Direction (% positive) **Crisp** **9.2** /10 Based on 152 responses **Freshchat** **9.0** /10 Based on 409 responses **Features** ratings from reviews Live Chat **8.6** /10 Based on 130 responses **8.5** /10 Based on 341 responses Customer Self-Service **7.8** /10 Based on 50 responses **8.7** /10 Based on 114 responses Social Customer Service **8.7** /10 Based on 21 responses **9.2** /10 Based on 58 responses Uncover more feature rated insights from real users to improve your shopping experience. See it for free Help Desk **8.7** /10 Based on 116 responses Not enough data Conversational Marketing Not enough data **8.9** /10 Based on 52 responses Shared Inbox **8.2** /10 Based on 18 responses Not enough data Chatbots Not enough data **8.7** /10 Based on 118 responses Conversational Support Not enough data **8.6** /10 Based on 165 responses Digital Customer Service Platforms **7.9** /10 Based on 12 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 88.0% Mid-Market(51-1000 emp.) 12.0% Enterprise(\> 1000 emp.) 0% Small-Business(50 or fewer emp.) 88.0% Mid-Market(51-1000 emp.) 12.0% Enterprise(\> 1000 emp.) 0% Small-Business(50 or fewer emp.) 57.6% Mid-Market(51-1000 emp.) 35.8% Enterprise(\> 1000 emp.) 6.6% Small-Business(50 or fewer emp.) 57.6% Mid-Market(51-1000 emp.) 35.8% Enterprise(\> 1000 emp.) 6.6% **Reviewers' Industry** [![Crisp](https://images.g2crowd.com/uploads/product/hd_favicon/1487567046/crisp.png "Crisp")](https://www.g2.com/products/crisp/reviews) Crisp Computer Software 27.2% Information Technology and Services 7.3% Marketing and Advertising 6.3% Internet 5.2% Leisure, Travel & Tourism 4.2% Other 49.7% [![Freshchat](https://images.g2crowd.com/uploads/product/hd_favicon/11816ec7e2663eb06b74cbab32900fda/freshworks-freshchat.svg "Freshchat")](https://www.g2.com/products/freshworks-freshchat/reviews) Freshchat Information Technology and Services 10.7% Computer Software 9.8% Consumer Services 7.9% Financial Services 5.6% Retail 5.3% Other 60.7% Alternatives **Crisp Alternatives** ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") [ Tidio ](/products/tidio/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) **Freshchat Alternatives** ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") [ Tidio ](/products/tidio/reviews) ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat") [ LiveChat ](/products/livechat/reviews) ## Crisp vs FreshChat FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Crisp vs FreshChat? Crisp stands out for its higher G2 rating, stronger support scores, and more frequent reviewer-cited strengths in customer support and features, while FreshChat is noted for its clean interface and ease of use. | [Crisp](https://www.g2.com/products/crisp/reviews) | [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) | | --- | --- | | 4.5/5 (201 reviews) | 4.4/5 (500 reviews) | | Small-Business | Small-Business | | 8.9 | 8.7 | | 9.1 | 8.7 | | Customer Support (30 all-time mentions) | Ease of Use (14 all-time mentions) | ### How do the pricing models of Crisp and FreshChat compare? Crisp is rated as the stronger value by reviewers, with higher satisfaction on price and cost-related dimensions. - **Crisp:** Reviewers consistently highlight affordable pricing and strong value, especially for small businesses and startups. - **FreshChat:** Recent reviews note that pricing scales quickly with team size and advanced features, which can be a concern for growing support teams. - **Switching Reason:** Several reviewers mention switching to Crisp from higher-priced competitors due to its cost-effectiveness and transparent pricing. ### What are the best alternatives to Crisp and FreshChat? The top three alternatives to Crisp and FreshChat are Fin, Tidio, and Zendesk for Customer Service. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Crisp](https://www.g2.com/products/crisp/reviews) | 4.5/5 (201 reviews) | Small-Business | Affordable and transparent pricing, praised by small businesses | Customer Support (30 all-time mentions) | | [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) | 4.4/5 (500 reviews) | Small-Business | Pricing scales quickly with team size and features | Ease of Use (14 all-time mentions) | | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5 (3901 reviews) | Small-Business | — | — | | [Tidio](https://www.g2.com/products/tidio/reviews) | 4.6/5 (1959 reviews) | Small-Business | — | — | | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7034 reviews) | Mid-Market | — | — | ### Which Live Chat features should I prioritize when comparing Crisp and FreshChat? Buyers should prioritize AI capabilities, automation, integrations, and ease of use when comparing Crisp and FreshChat. - **AI Capabilities:** Crisp (AI Assistance: 8 all-time mentions, AI Technology: 7), FreshChat (AI Limitations: 5, Limited AI Capabilities: 4) - **Automation:** Crisp (Automation: 13 all-time mentions), FreshChat (Automation: 6 all-time mentions, Automation Features: 3) - **Integrations:** Crisp (Integrations: 11 all-time mentions), FreshChat (Integrations: 6 all-time mentions) - **Ease of Use:** Crisp (Ease of Use: 21 all-time mentions, score 9.0), FreshChat (Ease of Use: 14 all-time mentions, score 9.1) ### What are the pros and cons of Crisp vs FreshChat? Crisp's headline strength is customer support, while FreshChat's is ease of use. - **Crisp strengths:** Customer Support (30 all-time mentions), Features (28), Helpful (28), Ease of Use (21), Intuitive (17), Easy Setup (14), Automation (13), Integrations (11) - **Crisp trade-offs:** Missing Features (10), Limited Features (7) - **FreshChat strengths:** Ease of Use (14), Helpful (10), Features (7), Automation (6), Integrations (6), User Interface (5), Easy Implementation (4) - **FreshChat trade-offs:** AI Limitations (5), Chatbot Issues (5), Chat Issues (5), Learning Curve (5), Limited AI Capabilities (4) ### Is Crisp or FreshChat better for small businesses? Crisp is the better fit for small businesses, supported by its largest segment and strong small-business reviewer sentiment. - **Crisp:** Largest segment is Small-Business; reviewers consistently highlight affordability, easy setup, and strong support for small teams. - **FreshChat:** Largest segment is Small-Business; reviewers note ease of use but mention that pricing and advanced features can be limiting for smaller teams. ### Which Live Chat platform has better integrations? FreshChat is favored for integrations, especially with Freshdesk, while Crisp is noted for its Slack integration. - **Crisp:** Slack integration is highlighted in recent reviews, with 7 all-time mentions. - **FreshChat:** Freshdesk integration is a major theme, with 70 all-time mentions. ### How do Crisp and FreshChat compare on customer support? Crisp leads on Quality of Support, with a 0.4-point advantage over FreshChat (9.1 vs 8.7). - **Crisp:** Reviewers frequently cite responsive, helpful, and friendly support, with 30 all-time mentions of customer support. - **FreshChat:** Reviewers describe support as generally helpful, but note slower response times and less consistency, with 4 all-time mentions of customer support. ### Which is easier to implement, Crisp or FreshChat? Crisp and FreshChat are rated at parity on Ease of Setup, with scores of 8.9 and 8.7 respectively. - **Crisp:** Reviewers describe setup as easy and straightforward, with 14 all-time mentions of easy setup and frequent praise for quick onboarding. - **FreshChat:** Reviewers note easy initial setup and onboarding, but mention a learning curve for advanced features and occasional setup issues. ### Which product has better AI? Crisp is more frequently cited for AI capabilities, while FreshChat receives more feedback on AI limitations. - **Crisp:** AI Assistance (8 all-time mentions), AI Technology (7), reviewers highlight automation and AI-powered chatbots as key strengths. - **FreshChat:** AI Limitations (5), Limited AI Capabilities (4), reviewers note that AI features are basic and could be improved.