# Crisp vs FreshChat Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Crisp excels in customer support, with users highlighting the "excellent customer support" and "very responsive and friendly" service they receive. This is a significant advantage for businesses that prioritize quick assistance and problem resolution.
- **Users say** that FreshChat is particularly easy to use and quick to set up, making it a great choice for teams looking for a straightforward solution. Reviewers appreciate its ability to handle customer complaints efficiently, which can enhance overall customer satisfaction.
- **According to verified reviews** , Crisp offers a powerful and customizable user interface that supports a wide range of functions, making it suitable for businesses with diverse needs. Users enjoy the ability to track conversations with prospects and subscribers, which adds value to their customer engagement efforts.
- **Reviewers mention** that FreshChat integrates well with other tools, which is a significant plus for teams that rely on multiple software solutions. This seamless integration can streamline workflows and improve productivity across different platforms.
- **G2 reviewers highlight** that Crisp's feature set provides great value for the subscription price, making it an attractive option for small businesses. Users appreciate the comprehensive features available without a hefty price tag, which can be crucial for budget-conscious teams.
- **Users report** that while FreshChat is effective for live chat, it may not offer the same depth of features as Crisp, particularly in areas like customization and advanced tracking. This could be a consideration for businesses that require more robust capabilities in their customer service tools.



| | Crisp | FreshChat | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 196 | 498 | 
| **Largest Market Segment** | Small-Business (87.8% of reviews) | Small-Business (58.2% of reviews) | 
| **Entry Level Price** | Free | $0.00 | 

---
## Top Pros & Cons

### Crisp

Pros:
- Customer Support (30 reviews)
- Features (28 reviews)

Cons:
- Missing Features (10 reviews)
- Limited Features (7 reviews)

### FreshChat

Pros:
- Ease of Use (11 reviews)
- Helpful (7 reviews)

Cons:
- AI Limitations (3 reviews)
- Difficult Learning (3 reviews)

---
## Ratings Comparison
| Rating | Crisp | FreshChat | 
|---|---|---|
  | **Meets Requirements** | 8.8 (153 reviews) | 8.6 (403 reviews) | 
  | **Ease of Use** | 9.0 (158 reviews) | 9.1 (405 reviews) | 
  | **Ease of Setup** | 8.9 (131 reviews) | 8.7 (259 reviews) | 
  | **Ease of Admin** | 8.8 (104 reviews) | 9.0 (246 reviews) | 
  | **Quality of Support** | 9.1 (153 reviews) | 8.7 (397 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (104 reviews) | 8.8 (242 reviews) | 
  | **Product Direction (% positive)** | 9.2 (146 reviews) | 9.0 (404 reviews) | 

---
## Pricing

### Crisp

#### Entry-Level Pricing

Plan: Free 

Price: Free

Description: For personal websites and anyone who wants a basic website chat widget to communicate with visitors.

Key Features:
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold

[Browse all 4 editions](https://www.g2.com/products/crisp/pricing)

#### Free Trial

Yes

### FreshChat

#### Entry-Level Pricing

Plan: Free

Price: $0.00

Key Features:
- Chatbot builder
- Chatbot analytics
- Inbox Views

[Browse all 4 editions](https://www.g2.com/products/freshworks-freshchat/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.7/10 | 116 |
| **FreshChat** | N/A | N/A |

#### Ticket and Case Management

| Feature | Crisp | FreshChat | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (45 reviews) | Not enough data | 
| **Ticket response user experience** | 8.8 (46 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 8.6 (47 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 8.5 (45 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 7.7 (38 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.9 (46 reviews) ✓ Verified | Not enough data | 
| **Ticket Collaboration** | 8.9 (46 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.8 (39 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Crisp | FreshChat | 
|---|---|---|
| **AI Text Generation** | 8.3 (24 reviews) | Not enough data | 
| **AI Text Summarization** | 8.2 (24 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Crisp | FreshChat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Crisp | FreshChat | 
|---|---|---|
| **Customer Portal** | 9.1 (44 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | 9.2 (44 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 9.6 (51 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | 9.2 (45 reviews) ✓ Verified | Not enough data | 
| **Voice** | 8.2 (35 reviews) | Not enough data | 

#### Platform

| Feature | Crisp | FreshChat | 
|---|---|---|
| **Mobile User Support** | 8.6 (53 reviews) ✓ Verified | Not enough data | 
| **Customization ** | 8.3 (103 reviews) ✓ Verified | 8.5 (273 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.8 (56 reviews) ✓ Verified | Not enough data | 
| **Integration** | 8.9 (51 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.2 (51 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.5 (52 reviews) ✓ Verified | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **FreshChat** | 8.9/10 | 52 |

#### Messenger

| Feature | Crisp | FreshChat | 
|---|---|---|
| **Sequencing** | Not enough data | 8.9 (43 reviews) ✓ Verified | 
| **AI** | Not enough data | 8.4 (45 reviews) ✓ Verified | 
| **Live Chat** | Not enough data | 9.4 (48 reviews) ✓ Verified | 
| **Customization Interface** | Not enough data | 9.1 (48 reviews) ✓ Verified | 

#### Channels

| Feature | Crisp | FreshChat | 
|---|---|---|
| **Social Media** | Not enough data | 8.7 (38 reviews) ✓ Verified | 
| **Website** | Not enough data | 9.0 (45 reviews) ✓ Verified | 
| **Text Message (SMS)** | Not enough data | 8.8 (32 reviews) | 
| **Voice Assistants** | Not enough data | 9.0 (32 reviews) ✓ Verified | 
| **Other** | Not enough data | 8.9 (37 reviews) ✓ Verified | 

#### Customers

| Feature | Crisp | FreshChat | 
|---|---|---|
| **Targeting** | Not enough data | 9.0 (41 reviews) ✓ Verified | 
| **Profiles** | Not enough data | 8.8 (43 reviews) ✓ Verified | 
| **Analytics** | Not enough data | 8.6 (44 reviews) ✓ Verified | 
| **Lead Gathering** | Not enough data | 8.9 (38 reviews) ✓ Verified | 
| **Sales Conversion** | Not enough data | 8.9 (38 reviews) ✓ Verified | 

#### Agentic AI - Conversational Marketing

| Feature | Crisp | FreshChat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.2/10 | 17 |
| **FreshChat** | N/A | N/A |

#### Productivity Tools

| Feature | Crisp | FreshChat | 
|---|---|---|
| **Notes** | 8.9 (16 reviews) | Not enough data | 
| **Internal Discussion** | 8.4 (16 reviews) | Not enough data | 
| **Assignments and Tasks** | 7.9 (16 reviews) | Not enough data | 
| **Workflows** | 8.5 (16 reviews) | Not enough data | 
| **Templates** | 8.5 (16 reviews) | Not enough data | 
| **Integrations** | 8.3 (16 reviews) | Not enough data | 
| **Tagging System** | 8.5 (16 reviews) | Not enough data | 

#### Analytics

| Feature | Crisp | FreshChat | 
|---|---|---|
| **Trends** | 7.4 (16 reviews) | Not enough data | 
| **Performance Tracking** | 7.9 (16 reviews) | Not enough data | 
| **Email Tracking** | 7.8 (16 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Crisp | FreshChat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **FreshChat** | 8.7/10 | 117 |

#### Responses

| Feature | Crisp | FreshChat | 
|---|---|---|
| **Customization** | Not enough data | 8.5 (103 reviews) | 
| **Control** | Not enough data | 8.6 (104 reviews) | 
| **Route To Human** | Not enough data | 8.9 (102 reviews) | 
| **Menu bars** | Not enough data | 8.7 (99 reviews) | 
| **Drip sequences** | Not enough data | 8.6 (83 reviews) | 

#### Platform

| Feature | Crisp | FreshChat | 
|---|---|---|
| **Live chat** | Not enough data | 9.2 (105 reviews) | 
| **Integrations** | Not enough data | 8.9 (100 reviews) | 
| **Branding** | Not enough data | 8.8 (100 reviews) | 
| **Analytics** | Not enough data | 8.5 (99 reviews) | 
| **A/B testing** | Not enough data | 8.4 (78 reviews) | 
| **Role-based access** | Not enough data | 9.0 (93 reviews) | 
| **Collection of information** | Not enough data | 8.8 (94 reviews) | 

#### Generative AI

| Feature | Crisp | FreshChat | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.4 (42 reviews) | 
| **AI Text Summarization** | Not enough data | 8.6 (42 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **FreshChat** | 8.6/10 | 165 |

#### Conversational Platform

| Feature | Crisp | FreshChat | 
|---|---|---|
| **Personalization** | Not enough data | 8.6 (148 reviews) | 
| **Omnichannel** | Not enough data | Feature Not Available | 
| **Contextual Engagement** | Not enough data | 8.5 (127 reviews) | 
| **Proactive Engagement** | Not enough data | 8.6 (111 reviews) | 

#### Support Automation

| Feature | Crisp | FreshChat | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.6 (133 reviews) | 
| **Seamless Escalation** | Not enough data | 8.6 (135 reviews) | 
| **Transcripts** | Not enough data | 8.5 (134 reviews) | 
| **Self-Serve Support** | Not enough data | 8.8 (116 reviews) | 

#### Generative AI

| Feature | Crisp | FreshChat | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.5 (61 reviews) | 
| **AI Text Summarization** | Not enough data | 8.5 (61 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.6/10 | 123 |
| **FreshChat** | 8.6/10 | 336 |

#### Generative AI

| Feature | Crisp | FreshChat | 
|---|---|---|
| **AI Text Generation** | 8.1 (37 reviews) | 8.5 (73 reviews) | 
| **AI Text Summarization** | 8.2 (34 reviews) | 8.6 (72 reviews) | 
| **AI Text-to-Speech** | 7.1 (35 reviews) | 7.8 (73 reviews) | 

#### Communication

| Feature | Crisp | FreshChat | 
|---|---|---|
| **Pop-up Chat** | 9.3 (102 reviews) ✓ Verified | 9.2 (281 reviews) ✓ Verified | 
| **Notifications** | 9.2 (100 reviews) ✓ Verified | 8.5 (295 reviews) ✓ Verified | 
| **Targeted Emails** | 8.4 (75 reviews) ✓ Verified | 8.4 (202 reviews) ✓ Verified | 
| **In-App Messaging** | 9.3 (88 reviews) ✓ Verified | 8.9 (248 reviews) ✓ Verified | 
| **Co-Browsing** | 8.7 (61 reviews) ✓ Verified | 8.2 (138 reviews) ✓ Verified | 

####  Internal Use

| Feature | Crisp | FreshChat | 
|---|---|---|
| **Customization ** | 8.3 (103 reviews) ✓ Verified | 8.5 (273 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.8 (92 reviews) ✓ Verified | 8.7 (269 reviews) ✓ Verified | 
| **Lead Development** | 8.3 (82 reviews) ✓ Verified | 8.4 (221 reviews) ✓ Verified | 
| **Knowledge Base** | 8.7 (85 reviews) ✓ Verified | 8.7 (256 reviews) ✓ Verified | 
| **Team Inbox ** | 8.8 (93 reviews) ✓ Verified | 9.0 (254 reviews) ✓ Verified | 
| **Customer Profiles** | 8.9 (91 reviews) ✓ Verified | 8.5 (255 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 7.8/10 | 50 |
| **FreshChat** | 8.7/10 | 114 |

#### Generative AI

| Feature | Crisp | FreshChat | 
|---|---|---|
| **AI Text Summarization** | 7.2 (24 reviews) | 8.9 (33 reviews) | 

#### Self-Service Experience

| Feature | Crisp | FreshChat | 
|---|---|---|
| **Knowledge Base** | 8.5 (46 reviews) | 8.9 (92 reviews) | 
| **Searchable Articles** | 8.3 (45 reviews) | 8.7 (93 reviews) | 
| **Community Forums** | 6.7 (36 reviews) | 8.4 (80 reviews) | 
| **Mobile Optimization** | 8.3 (31 reviews) | 8.5 (67 reviews) | 
| **Personalization** | 7.9 (35 reviews) | 8.6 (69 reviews) | 

#### Self-Service Platform

| Feature | Crisp | FreshChat | 
|---|---|---|
| **Branding** | 7.9 (34 reviews) | 9.1 (74 reviews) | 
| **Automation** | 7.9 (35 reviews) | 8.9 (77 reviews) | 
| **Artificial Intelligence** | 7.0 (32 reviews) | 8.0 (68 reviews) | 
| **Integrations** | 8.4 (36 reviews) | 8.8 (77 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Crisp | FreshChat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.8/10 | 21 |
| **FreshChat** | 9.2/10 | 58 |

#### Generative AI

| Feature | Crisp | FreshChat | 
|---|---|---|
| **AI Text Generation** | 8.8 (7 reviews) | 9.2 (23 reviews) | 
| **AI Text Summarization** | 8.8 (7 reviews) | 9.5 (23 reviews) | 

#### Process

| Feature | Crisp | FreshChat | 
|---|---|---|
| **Mentions** | 8.1 (16 reviews) | 9.4 (43 reviews) | 
| **Tickets** | 8.2 (14 reviews) | 9.4 (48 reviews) | 
| **Macros** | 8.7 (14 reviews) | 9.2 (42 reviews) | 

#### Channels

| Feature | Crisp | FreshChat | 
|---|---|---|
| **Email** | 9.1 (18 reviews) | 9.2 (50 reviews) | 
| **Social** | 9.4 (18 reviews) | 9.2 (53 reviews) | 
| **Live Chat** | 9.6 (19 reviews) | 9.5 (53 reviews) | 
| **Phone** | 7.6 (11 reviews) | 9.0 (43 reviews) | 
| **Text** | 8.8 (12 reviews) | 9.3 (44 reviews) | 

#### Insight

| Feature | Crisp | FreshChat | 
|---|---|---|
| **Surveys** | 8.6 (12 reviews) | 9.2 (41 reviews) | 
| **Reporting** | 8.6 (15 reviews) | 8.9 (49 reviews) | 
| **Visitor Activity** | 8.6 (18 reviews) | 9.2 (46 reviews) | 
| **Help Desk** | 9.6 (16 reviews) | 9.1 (48 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 7.9/10 | 12 |
| **FreshChat** | N/A | N/A |

#### Generative AI

| Feature | Crisp | FreshChat | 
|---|---|---|
| **AI Text Generation** | 7.8 (12 reviews) | Not enough data | 
| **AI Text Summarization** | 7.9 (12 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **FreshChat** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Crisp | FreshChat | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Crisp | FreshChat | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Crisp | FreshChat | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Crisp | FreshChat | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **FreshChat** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Crisp | FreshChat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Crisp (3):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to FreshChat (4):** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Chatbots Software](https://www.g2.com/categories/chatbots), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | Crisp | FreshChat | 
|---|---|---|
| **Small-Business** | 87.8% | 58.2% | 
| **Mid-Market** | 12.2% | 35.6% | 
| **Enterprise** | 0% | 6.2% | 

### By Industry

#### Crisp

- **Computer Software:** 27.9%
- **Information Technology and Services:** 6.6%
- **Marketing and Advertising:** 6.0%
- **Internet:** 5.5%
- **Leisure, Travel & Tourism:** 4.4%
- **Financial Services:** 3.8%
- **Insurance:** 2.7%
- **Telecommunications:** 2.2%
- **Hospital & Health Care:** 2.2%
- **Retail:** 2.2%
- **Other:** 36.6%

#### FreshChat

- **Information Technology and Services:** 10.4%
- **Computer Software:** 9.9%
- **Consumer Services:** 8.0%
- **Financial Services:** 5.6%
- **Retail:** 5.0%
- **Marketing and Advertising:** 4.1%
- **Internet:** 3.7%
- **Education Management:** 3.7%
- **Telecommunications:** 3.0%
- **Health, Wellness and Fitness:** 2.8%
- **Other:** 43.8%

---
## Alternatives

### Alternatives to Crisp

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3745 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (807 reviews)
- [HelpCrunch](https://www.g2.com/products/helpcrunch/reviews) — 4.7/5 stars (237 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6937 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2465 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)

### Alternatives to FreshChat

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6937 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (807 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews)
- [Wati](https://www.g2.com/products/wati/reviews) — 4.6/5 stars (479 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7603 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (737 reviews)

---
## Top Discussions

### Crisp

- Title: [Is crisp chat free?](https://www.g2.com/discussions/is-crisp-chat-free) — 2 comments
  > **Top comment:** "Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic..."
- Title: [What is crisp chat?](https://www.g2.com/discussions/what-is-crisp-chat) — 1 comment
  > **Top comment:** "Simply-put, its a live chat software/service that you can embed in your site.

By far the best option I've used to date.  The live support or "Magic..."
- Title: [How do you measure success of customer support using Crisp?](https://www.g2.com/discussions/29935-how-do-you-measure-success-of-customer-support-using-crisp) — 1 comment
  > **Top comment:** "Best customer support I have had so far for a tool that we pay less than 10k a year"

### FreshChat

- Title: [How do I set up a chat bot to respond to FAQ's automatically?](https://www.g2.com/discussions/how-do-i-set-up-a-chat-bot-to-respond-to-faq-s-automatically) — 3 comments, 1 upvote
  > **Top comment:** "Hey Jonathan. Can we get in touch with you directly ? We will need to train the Bots to understand the FAQs and ensure it also understands Intent and You can..."
- Title: [Can we see the ticket details and the possibility of modification ?](https://www.g2.com/discussions/can-we-see-the-ticket-details-and-the-possibility-of-modification) — 2 comments
  > **Top comment:** "Have you lost hope of ever recovering your money from scam brokers or platform ?? I have good news for you and yes it is 97% possible for you to recover..."
- Title: [Understand Whatsapp integration first if it is critical](https://www.g2.com/discussions/understand-whatsapp-integration-first-if-it-is-critical) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** ""With our Whatsapp integration businesses can
- Engage with their customers on Whatsapp
- Help customers help themselves by talking to a chatbot
- Use..."
- Title: [how  can  we develop Freshdesk Messaging ?](https://www.g2.com/discussions/how-can-we-develop-freshdesk-messaging) — 1 comment *(includes official response)*
  > **Top comment:** "Freshdesk Messaging (now called Freshchat) is a cloud-based product and doesn't need to be updated or developed by the end customers. If you are facing any..."
- Title: [how to merge the fresh desk with the fresh chat and make calls and chats in the same time ?](https://www.g2.com/discussions/how-to-merge-the-fresh-desk-with-the-fresh-chat-and-make-calls-and-chats-in-the-same-time) — 1 comment, 1 upvote
  > **Top comment:** "Recovering your lost bitcoin or funds as the case might be, is not what you can do alone, you’d require the service of a trained specialist. A recovery..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/crisp-vs-freshworks-freshchat)