Compare ConnectWise RMM and NinjaOne 
At a Glance
Market Segments
Small-Business (66.7% of reviews)
Mid-Market (49.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ConnectWise RMM
Star Rating
(66)4.2 out of 5
Market Segments
Small-Business (66.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ConnectWise RMMNinjaOne
Star Rating
(4,027)4.7 out of 5
Market Segments
Mid-Market (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOneSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that NinjaOne excels in user satisfaction, boasting a significantly higher overall score compared to ConnectWise RMM. Users appreciate the platform's wide feature set and frequent updates, which enhance usability and functionality.
- Users say that NinjaOne's implementation process is notably quick and intuitive, with many highlighting how easy it is to install on client endpoints. In contrast, ConnectWise RMM, while also user-friendly, has received feedback indicating some challenges in setup, which may require more time and effort.
- Reviewers mention that NinjaOne's ease of use is a standout feature, with users praising its ability to run scripts and PowerShell commands without needing to log onto endpoints. This level of accessibility is contrasted by ConnectWise RMM, which, although easy to access from any location, may not offer the same depth of functionality for advanced tasks.
- According to verified reviews, NinjaOne shines in its reporting capabilities, making it easy for users to generate usage reports for project meetings and client check-ins. This feature is particularly beneficial for asset management, whereas ConnectWise RMM, while helpful, does not receive the same level of acclaim for its reporting tools.
- G2 reviewers highlight NinjaOne's strong support quality, with users noting the platform as a reliable partner in business. In comparison, ConnectWise RMM's support has been described as adequate but not as robust, with some users expressing a desire for more comprehensive assistance.
- Users report that NinjaOne's focus on continuous improvement and feature expansion keeps it ahead of the curve, making it a preferred choice for many. Meanwhile, ConnectWise RMM, while still a solid option, has not seen the same level of recent positive feedback, indicating a potential need for updates and enhancements to meet evolving user needs.
Pricing
Entry-Level Pricing
ConnectWise RMM
No pricing availableNinjaOne
No pricing availableFree Trial
ConnectWise RMM
Free Trial is available
NinjaOne
Free Trial is available
Ratings
Meets Requirements
8.3
57
9.0
3,734
Ease of Use
8.3
58
9.1
3,774
Ease of Setup
7.7
51
9.1
3,542
Ease of Admin
7.9
39
9.1
3,047
Quality of Support
7.5
51
9.1
3,584
Has the product been a good partner in doing business?
8.2
38
9.4
2,980
Product Direction (% positive)
7.5
55
9.7
3,646
Features by Category
Administration
7.6
12
8.2
656
8.3
12
8.7
696
8.1
12
8.2
698
Service Desk
8.2
12
8.1
691
7.9
12
7.9
655
7.5
12
7.7
630
Management
8.1
12
8.3
623
8.5
11
9.0
627
8.3
11
8.7
600
8.3
11
8.8
602
8.5
11
8.4
581
Functionality
7.8
12
7.6
620
8.1
12
8.5
610
8.6
13
8.9
649
9.0
13
8.9
661
Agentic AI - IT Service Management (ITSM) Tools
8.5
9
6.9
169
8.5
9
6.7
166
8.5
9
6.8
164
8.0
9
6.7
166
7.8
9
6.7
165
7.6
9
6.7
164
7.4
9
6.8
161
Compatibility
Not enough data
8.8
343
Not enough data
8.1
294
Not enough data
8.4
312
Not enough data
8.2
279
Management
Not enough data
Feature Not Available
Not enough data
8.3
294
Not enough data
8.7
294
Not enough data
8.9
328
Not enough data
9.2
340
Compliance
Not enough data
8.7
292
Not enough data
8.4
278
Not enough data
Feature Not Available
Agentic AI - Server Backup
Not enough data
7.3
64
Not enough data
7.2
64
Not enough data
7.6
63
Not enough data
7.3
62
Not enough data
7.2
62
Not enough data
7.4
63
Functionality
Not enough data
8.1
82
Not enough data
8.7
339
Not enough data
9.0
369
Not enough data
8.5
347
Not enough data
Feature Not Available
Compatibility
Not enough data
Feature Not Available
Not enough data
8.6
344
Not enough data
8.3
325
Management
Not enough data
8.2
326
Not enough data
8.8
330
Not enough data
8.7
329
Agentic AI - Online Backup
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Inventory Management - Remote Monitoring & Management (RMM)
8.2
51
9.3
2311
|
Verified
Not enough data
8.8
610
Not enough data
8.2
450
Monitoring and Management
8.5
52
9.4
2265
|
Verified
7.6
50
8.4
1885
7.5
51
8.7
2034
|
Verified
8.1
49
9.0
2283
|
Verified
Not enough data
8.4
486
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.5
476
Service Management
8.5
51
9.2
2184
|
Verified
Not enough data
8.1
453
Not enough data
7.5
514
Agentic AI - Remote Monitoring & Management (RMM)
7.0
18
7.4
493
7.1
18
7.0
459
7.6
17
7.2
464
6.7
17
6.9
450
6.7
17
6.8
450
6.7
17
7.0
453
6.3
17
7.0
449
Scope
6.1
6
8.7
411
6.9
6
8.8
428
Security
7.3
5
8.5
420
8.3
5
8.3
387
5.3
5
7.4
377
Management
7.5
6
8.8
411
5.7
5
8.7
407
6.7
5
8.7
395
6.3
5
8.7
396
4.0
5
7.8
366
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
7.2
164
Not enough data
7.1
163
Not enough data
7.3
163
Not enough data
7.1
160
Not enough data
6.9
160
Not enough data
7.1
162
Not enough data
7.1
163
Functionality
8.6
7
8.8
672
9.0
7
8.9
700
7.2
6
8.0
611
7.5
6
8.8
608
Monitoring - Network Monitoring
7.0
5
Feature Not Available
6.9
6
Feature Not Available
7.2
6
8.4
267
Management
8.1
6
8.2
568
8.6
6
8.2
581
7.8
6
7.6
534
Analytics - Network Monitoring
6.0
5
Feature Not Available
6.0
5
6.9
235
Security - Network Monitoring
6.7
5
Feature Not Available
6.0
5
Feature Not Available
6.0
5
Feature Not Available
Network Performance - Network Monitoring
6.0
5
Feature Not Available
7.0
5
Feature Not Available
AI Automation - Network Monitoring
5.7
5
Feature Not Available
5.7
5
Feature Not Available
5.7
5
Feature Not Available
Agentic AI - Network Monitoring
5.7
5
Feature Not Available
5.7
5
Feature Not Available
5.7
5
Feature Not Available
5.7
5
Feature Not Available
5.7
5
Feature Not Available
5.7
5
Feature Not Available
5.7
5
Feature Not Available
Monitoring
Not enough data
9.3
561
|
Verified
Not enough data
9.2
559
|
Verified
Not enough data
8.5
506
|
Verified
Not enough data
7.1
196
Management Tools
Not enough data
8.2
497
Not enough data
8.6
506
|
Verified
Not enough data
8.5
486
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Incident Management
Not enough data
7.6
94
Not enough data
7.5
93
Not enough data
7.7
92
Not enough data
7.2
92
Not enough data
7.2
92
Not enough data
7.3
91
Not enough data
7.5
90
Asset Inventory
Not enough data
9.0
1158
Not enough data
8.8
1140
Not enough data
7.7
1010
Not enough data
7.3
288
Not enough data
8.2
1050
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - IT Asset Management
Not enough data
7.4
228
Not enough data
7.2
219
Not enough data
7.4
216
Not enough data
7.1
214
Not enough data
7.1
211
Not enough data
7.1
216
Not enough data
7.0
213
Management
Not enough data
9.1
1127
Not enough data
8.7
1034
Not enough data
8.1
992
Not enough data
8.2
1047
Administration
8.9
14
9.2
1665
8.2
14
8.7
1566
7.6
13
7.8
1405
9.2
14
9.2
1659
9.4
14
8.9
1495
8.6
14
8.8
1552
Maintenance
8.1
14
9.2
1660
7.1
14
7.7
1321
Communication
8.2
14
7.9
1393
5.9
13
Feature Not Available
6.5
13
Feature Not Available
7.5
14
7.2
1291
Security
8.1
13
8.3
1340
7.9
13
8.4
1373
Device Support
6.3
13
7.6
1347
7.2
13
8.4
1438
7.4
14
8.4
1415
Performance
7.2
13
8.2
1501
Functionality
Not enough data
8.9
325
Not enough data
7.9
290
Not enough data
8.1
294
Not enough data
8.6
313
Performance
Not enough data
8.7
315
Not enough data
8.5
302
Not enough data
Feature Not Available
Not enough data
8.6
303
Agentic AI - PC Backup
Not enough data
7.1
86
Not enough data
7.1
86
Not enough data
6.8
85
Not enough data
7.0
86
Generative AI
7.5
8
Feature Not Available
Management and Discovery - IT Documentation
Not enough data
8.4
218
Not enough data
8.3
216
Not enough data
8.7
219
Operations - IT Documentation
Not enough data
8.4
218
Not enough data
8.8
230
Not enough data
8.4
221
Generative AI - Autonomous Endpoint Management
Not enough data
7.0
63
Not enough data
7.2
66
Not enough data
7.2
64
Monitoring and Management - Autonomous Endpoint Management
Not enough data
8.8
104
Not enough data
8.1
72
Not enough data
7.9
70
Not enough data
9.0
95
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.5
444
Operating System
Not enough data
9.2
552
Not enough data
8.1
517
Not enough data
8.3
494
Management
Not enough data
8.6
507
Not enough data
8.3
453
Not enough data
8.3
453
Not enough data
8.2
445
Not enough data
8.4
456
Security
Not enough data
8.5
467
Not enough data
8.6
474
Agentic AI - Mobile Device Management (MDM)
Not enough data
7.8
143
Not enough data
7.6
139
Not enough data
7.8
141
Not enough data
7.7
138
Not enough data
7.6
136
Not enough data
7.6
139
Not enough data
7.6
135
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.7
5
8.1
744
Platform
8.7
5
7.8
702
8.9
6
9.1
837
8.0
5
8.2
680
8.0
5
8.5
754
7.3
5
8.3
712
Security
9.0
5
8.7
767
8.3
5
9.2
852
6.7
5
7.6
673
8.7
5
8.7
722
8.7
5
8.2
684
Agentic AI - Enterprise IT Management
Not enough data
7.4
164
Not enough data
7.2
152
Not enough data
7.4
156
Not enough data
7.0
150
Not enough data
7.0
149
Not enough data
7.0
151
Not enough data
7.0
149
Categories
Categories
Shared Categories
ConnectWise RMM and NinjaOne are categorized as Remote Monitoring & Management (RMM), IT Service Management (ITSM) Tools, Patch Management, Endpoint Management, Enterprise IT Management, Network Monitoring, Remote Support, and Unified Endpoint Management (UEM)
Unique Categories
ConnectWise RMM has no unique categories
NinjaOne is categorized as Mobile Device Management (MDM), PC Backup, Online Backup, Server Backup, IT Asset Management, Incident Management, Autonomous Endpoint Management (AEM), and IT Documentation
Reviews
Reviewers' Company Size
ConnectWise RMM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NinjaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
58.7%
Computer & Network Security
19.0%
Government Administration
3.2%
Construction
3.2%
Computer Networking
3.2%
Other
12.7%
Information Technology and Services
27.0%
Computer & Network Security
13.0%
Hospital & Health Care
4.0%
Manufacturing
3.6%
Computer Software
2.9%
Other
49.6%
Discussions
What is Continuum desktop agent?
1 Comment
NK
Based on my knowledge, Continuum is a platform that offers solutions for managing IT services and delivery. The Continuum Desktop Agent is a component of...Read more
ConnectWise RMM has no more discussions with answers
Do I need a WSUS Server to enable patch management on Windows devices?
6 Comments
TF
All of the update management is handled directly in the Ninja console area. You can have it monitor WSUS servers if you'd like to keep a local one for speed...Read more
What is NinjaOne (formerly NinjaRMM) used for?
2 Comments
RS
It’s an all in one MSP RMM will deploy Antivirus, Remote Desktop, security patching, Remote scripts and much more from one dashboard.Read more
Does NinjaRMM hold weight against other RMM in other opinions?
2 Comments
IJ
Yes it is, it’s very innovative and their team is always working towards improving their softwareRead more
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