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Compare ConnectWise RMM and NinjaOne 
Featured Products
At a Glance
Market Segments
Small-Business (67.7% of reviews)
Mid-Market (49.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ConnectWise RMM
Star Rating
(65)4.2 out of 5
Market Segments
Small-Business (67.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ConnectWise RMMNinjaOne
Star Rating
(3,687)4.7 out of 5
Market Segments
Mid-Market (49.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOneSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that NinjaOne excels in user satisfaction, boasting a significantly higher overall score compared to ConnectWise RMM. Users appreciate its robust features, such as remote access and patch management, which are highlighted as essential for daily operations.
- Users say that NinjaOne's implementation process is notably smooth, with many praising its intuitive onboarding and ease of use. Recent feedback emphasizes how quickly users can get started with built-in automations and scripting capabilities, making it a favorite for those needing to manage multiple devices efficiently.
- Reviewers mention that while ConnectWise RMM is easy to access and use from any location, it struggles with the depth of features compared to NinjaOne. Users have noted that it lacks some advanced functionalities that are crucial for comprehensive endpoint management.
- According to verified reviews, NinjaOne's quality of support is highly rated, with users expressing satisfaction with the responsiveness and helpfulness of the support team. In contrast, ConnectWise RMM's support has received mixed feedback, indicating room for improvement in this area.
- G2 reviewers highlight NinjaOne's strong performance in patch management, where it outperforms ConnectWise RMM. Users appreciate the platform's ability to automate updates seamlessly, which is crucial for maintaining security across their devices.
- Users report that ConnectWise RMM is particularly well-suited for small businesses, offering a straightforward interface that is easy to implement. However, NinjaOne's versatility and feature-rich environment make it a better choice for mid-market companies looking for more comprehensive management tools.
Pricing
Entry-Level Pricing
ConnectWise RMM
No pricing availableNinjaOne
No pricing availableFree Trial
ConnectWise RMM
Free Trial is available
NinjaOne
Free Trial is available
Ratings
Meets Requirements
8.2
55
9.0
3,495
Ease of Use
8.2
56
9.1
3,530
Ease of Setup
7.6
49
9.1
3,312
Ease of Admin
7.8
38
9.1
3,044
Quality of Support
7.4
49
9.1
3,354
Has the product been a good partner in doing business?
8.2
37
9.4
2,977
Product Direction (% positive)
7.4
54
9.7
3,454
Features by Category
Administration
7.6
12
8.2
657
8.3
12
8.7
689
8.1
12
8.2
689
Service Desk
8.2
12
8.1
682
7.9
12
7.9
654
7.5
12
7.7
634
Management
8.1
12
8.3
622
8.5
11
9.0
628
8.3
11
8.7
604
8.3
11
8.8
606
8.5
11
8.4
585
Functionality
7.8
12
7.6
617
8.1
12
8.5
611
8.5
12
8.9
643
8.9
12
8.9
658
Agentic AI - IT Service Management (ITSM) Tools
8.5
9
6.9
173
8.5
9
6.8
171
8.5
9
6.9
169
8.0
9
6.7
170
7.8
9
6.7
169
7.6
9
6.7
167
7.4
9
6.8
166
Compatibility
Not enough data
8.8
331
Not enough data
8.1
291
Not enough data
8.3
301
Not enough data
8.2
279
Management
Not enough data
Feature Not Available
Not enough data
8.3
290
Not enough data
8.6
291
Not enough data
8.8
320
Not enough data
9.2
326
Compliance
Not enough data
8.7
291
Not enough data
8.4
278
Not enough data
Feature Not Available
Agentic AI - Server Backup
Not enough data
7.3
65
Not enough data
7.2
63
Not enough data
7.6
64
Not enough data
7.4
63
Not enough data
7.2
63
Not enough data
7.4
64
Functionality
Not enough data
Feature Not Available
Not enough data
8.7
339
Not enough data
9.0
365
Not enough data
8.5
345
Not enough data
Feature Not Available
Compatibility
Not enough data
8.8
350
Not enough data
8.6
342
Not enough data
8.3
327
Management
Not enough data
8.2
327
Not enough data
8.8
330
Not enough data
8.7
331
Agentic AI - Online Backup
Not enough data
7.6
75
Not enough data
7.3
72
Not enough data
7.3
73
Not enough data
7.3
71
Not enough data
7.4
72
Not enough data
7.3
72
Inventory Management - Remote Monitoring & Management (RMM)
8.2
50
9.3
2150
|
Verified
Not enough data
8.7
556
Not enough data
8.1
449
Monitoring and Management
8.4
50
9.3
2132
|
Verified
7.6
50
8.4
1865
7.5
51
8.7
1977
|
Verified
8.1
49
9.0
2156
|
Verified
Not enough data
8.3
472
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.5
466
Service Management
8.4
49
9.1
2062
|
Verified
Not enough data
8.1
451
Not enough data
7.3
480
Agentic AI - Remote Monitoring & Management (RMM)
7.0
18
7.3
478
7.1
18
7.0
462
7.6
17
7.2
464
6.7
17
6.9
453
6.7
17
6.8
452
6.7
17
6.9
454
6.3
17
7.0
450
Scope
6.1
6
8.7
412
6.9
6
8.8
426
Security
7.3
5
8.5
421
8.3
5
8.3
389
5.3
5
7.4
380
Management
7.5
6
8.8
410
5.7
5
8.6
407
6.7
5
8.7
397
6.3
5
8.7
399
4.0
5
7.8
371
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
7.2
167
Not enough data
7.1
167
Not enough data
7.3
167
Not enough data
7.1
164
Not enough data
7.0
164
Not enough data
7.2
166
Not enough data
7.1
167
Functionality
8.6
7
8.8
670
9.0
7
8.9
697
7.2
6
8.0
614
7.5
6
8.8
609
Monitoring - Network Monitoring
7.0
5
7.5
247
6.9
6
7.8
250
7.2
6
8.3
262
Management
8.1
6
8.2
569
8.6
6
8.2
583
7.8
6
7.6
536
Analytics - Network Monitoring
6.0
5
7.0
238
6.0
5
6.9
236
Security - Network Monitoring
6.7
5
7.7
241
6.0
5
7.2
238
6.0
5
7.1
238
Network Performance - Network Monitoring
6.0
5
6.9
239
7.0
5
7.4
243
AI Automation - Network Monitoring
5.7
5
6.4
228
5.7
5
6.3
228
5.7
5
6.4
227
Agentic AI - Network Monitoring
5.7
5
6.6
124
5.7
5
6.5
122
5.7
5
6.7
125
5.7
5
6.6
121
5.7
5
6.4
120
5.7
5
6.6
121
5.7
5
6.4
122
Monitoring
Not enough data
9.3
560
|
Verified
Not enough data
9.2
557
|
Verified
Not enough data
8.5
506
|
Verified
Not enough data
7.1
197
Management Tools
Not enough data
8.2
497
Not enough data
8.6
507
|
Verified
Not enough data
8.5
487
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Incident Management
Not enough data
7.5
95
Not enough data
7.4
94
Not enough data
7.7
93
Not enough data
7.2
93
Not enough data
7.2
93
Not enough data
7.3
92
Not enough data
7.5
91
Asset Inventory
Not enough data
9.0
1150
Not enough data
8.8
1136
Not enough data
7.7
1019
Not enough data
Feature Not Available
Not enough data
8.2
1053
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - IT Asset Management
Not enough data
7.4
228
Not enough data
7.2
223
Not enough data
7.4
220
Not enough data
7.1
217
Not enough data
7.1
216
Not enough data
7.1
221
Not enough data
7.0
218
Management
Not enough data
9.1
1113
Not enough data
8.7
1036
Not enough data
8.1
995
Not enough data
8.2
1046
Administration
8.9
14
9.2
1622
8.2
14
8.7
1552
7.6
13
7.8
1416
9.2
14
9.2
1629
9.4
14
8.9
1497
8.6
14
8.8
1544
Maintenance
8.1
14
9.2
1613
7.1
14
7.7
1326
Communication
8.2
14
7.9
1396
5.9
13
Feature Not Available
6.5
13
Feature Not Available
7.5
14
7.2
1299
Security
8.1
13
8.3
1345
7.9
13
8.4
1374
Device Support
6.3
13
7.6
1351
7.2
13
8.4
1428
7.4
14
8.4
1410
Performance
7.2
13
8.2
1496
Functionality
Not enough data
8.8
324
Not enough data
7.9
291
Not enough data
8.1
296
Not enough data
8.6
313
Performance
Not enough data
8.7
317
Not enough data
8.5
302
Not enough data
Feature Not Available
Not enough data
8.6
304
Agentic AI - PC Backup
Not enough data
7.1
88
Not enough data
7.1
88
Not enough data
6.9
87
Not enough data
7.0
87
Generative AI
7.5
8
Feature Not Available
Management and Discovery - IT Documentation
Not enough data
8.3
221
Not enough data
8.3
219
Not enough data
8.7
221
Operations - IT Documentation
Not enough data
8.4
221
Not enough data
8.8
228
Not enough data
8.4
223
Generative AI - Autonomous Endpoint Management
Not enough data
7.0
64
Not enough data
7.2
65
Not enough data
7.1
63
Monitoring and Management - Autonomous Endpoint Management
Not enough data
8.6
90
Not enough data
8.1
72
Not enough data
7.8
67
Not enough data
8.9
80
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.5
441
Operating System
Not enough data
9.2
524
Not enough data
8.1
499
Not enough data
8.3
477
Management
Not enough data
8.5
483
Not enough data
8.2
448
Not enough data
8.2
445
Not enough data
8.1
437
Not enough data
8.3
449
Security
Not enough data
8.5
454
Not enough data
8.6
463
Agentic AI - Mobile Device Management (MDM)
Not enough data
7.7
143
Not enough data
7.6
140
Not enough data
7.8
142
Not enough data
7.7
139
Not enough data
7.6
137
Not enough data
7.6
139
Not enough data
7.6
136
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.7
5
8.1
725
Platform
8.7
5
7.8
699
8.7
5
9.1
782
8.0
5
8.2
679
8.0
5
8.5
736
7.3
5
8.3
705
Security
9.0
5
8.7
741
8.3
5
9.2
810
6.7
5
7.6
672
8.7
5
8.7
710
8.7
5
8.2
682
Agentic AI - Enterprise IT Management
Not enough data
7.4
162
Not enough data
7.2
153
Not enough data
7.3
156
Not enough data
7.0
152
Not enough data
7.0
151
Not enough data
6.9
151
Not enough data
7.0
150
Categories
Categories
Shared Categories
ConnectWise RMM and NinjaOne are categorized as Remote Monitoring & Management (RMM), IT Service Management (ITSM) Tools, Patch Management, Endpoint Management, Enterprise IT Management, Network Monitoring, Remote Support, and Unified Endpoint Management (UEM)
Unique Categories
ConnectWise RMM has no unique categories
NinjaOne is categorized as Mobile Device Management (MDM), PC Backup, Online Backup, Server Backup, IT Asset Management, Incident Management, Autonomous Endpoint Management (AEM), and IT Documentation
Reviews
Reviewers' Company Size
ConnectWise RMM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NinjaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
58.1%
Computer & Network Security
19.4%
Government Administration
3.2%
Construction
3.2%
Computer Networking
3.2%
Other
12.9%
Information Technology and Services
26.7%
Computer & Network Security
13.0%
Hospital & Health Care
4.0%
Manufacturing
3.7%
Computer Software
2.9%
Other
49.6%
Discussions
What is Continuum desktop agent?
1 Comment
NK
Based on my knowledge, Continuum is a platform that offers solutions for managing IT services and delivery. The Continuum Desktop Agent is a component of...Read more
ConnectWise RMM has no more discussions with answers
Do I need a WSUS Server to enable patch management on Windows devices?
6 Comments
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
How do I make a script to block all users on a PC from executive .MSI / .exe files?
2 Comments
PR
Make them regular users.
Do not make their accounts administrators.Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 Comments
BA
Hey Sam,
We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
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