# ConnectWise RMM vs NinjaOne Comparison
---
## AI Generated Summary
- **G2 reviewers report** that NinjaOne excels in user satisfaction, boasting a significantly higher overall score compared to ConnectWise RMM. Users appreciate its **intuitive interface** and **fast integration** , making it a preferred choice for those seeking a seamless experience.
- **Users say** that NinjaOne's support is notably responsive and helpful, with many highlighting the **friendly support team** and the ease of managing assets. In contrast, while ConnectWise RMM has its strengths, some users feel that its support could be more robust.
- **Reviewers mention** that NinjaOne's implementation process is quick and straightforward, with many praising the **intuitive onboarding wizard**. This stands in contrast to ConnectWise RMM, where some users have reported challenges in setup, despite its ease of use once operational.
- **According to verified reviews** , NinjaOne shines in its patch management capabilities, receiving high marks for its ability to **easily remote in and install software**. Users find this feature particularly beneficial for maintaining system security, while ConnectWise RMM's patch management features are seen as less effective.
- **G2 reviewers highlight** NinjaOne's strong performance in automation and device management, with users noting that it simplifies routine tasks and enhances productivity. In comparison, while ConnectWise RMM offers automation features, users feel that NinjaOne's implementation is more user-friendly and effective.
- **Users appreciate** NinjaOne's comprehensive reporting and analytics tools, which provide valuable insights into system performance. This is an area where ConnectWise RMM has received mixed feedback, with some users wishing for more advanced reporting capabilities to better meet their needs.



| | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 66 | 4,307 | 
| **Largest Market Segment** | Small-Business (66.7% of reviews) | Mid-Market (49.0% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### ConnectWise RMM

Pros:
- Ease of Use (26 reviews)
- Remote Access (12 reviews)

Cons:
- Missing Features (7 reviews)
- Poor Customer Support (7 reviews)

### NinjaOne

Pros:
- Ease of Use (1373 reviews)
- Remote Access (867 reviews)

Cons:
- Missing Features (715 reviews)
- Limited Features (396 reviews)

---
## Ratings Comparison
| Rating | ConnectWise RMM | NinjaOne | 
|---|---|---|
  | **Meets Requirements** | 8.3 (57 reviews) | 9.0 (4096 reviews) | 
  | **Ease of Use** | 8.3 (58 reviews) | 9.1 (4138 reviews) | 
  | **Ease of Setup** | 7.7 (51 reviews) | 9.1 (3887 reviews) | 
  | **Ease of Admin** | 7.9 (39 reviews) | 9.1 (3085 reviews) | 
  | **Quality of Support** | 7.5 (51 reviews) | 9.1 (3927 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.2 (38 reviews) | 9.4 (3018 reviews) | 
  | **Product Direction (% positive)** | 7.5 (55 reviews) | 9.7 (3965 reviews) | 

---
## Pricing

### ConnectWise RMM

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### NinjaOne

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise RMM** | 8.1/10 | 13 |
| **NinjaOne** | 7.9/10 | 846 |

#### Administration

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Change Management** | 7.6 (12 reviews) | 8.2 (678 reviews) | 
| **Asset Management** | 8.3 (12 reviews) | 8.8 (725 reviews) | 
| **Reports & Analytics** | 8.1 (12 reviews) | 8.3 (724 reviews) | 

#### Service Desk

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Help Desk** | 8.2 (12 reviews) | 8.1 (718 reviews) | 
| **Incident Reports** | 7.9 (12 reviews) | 7.9 (669 reviews) | 
| **Process Workflow** | 7.5 (12 reviews) | 7.7 (645 reviews) | 

#### Management

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Reporting** | 8.1 (12 reviews) | 8.3 (639 reviews) | 
| **Administration Console** | 8.5 (11 reviews) | 9.0 (645 reviews) | 
| **Access Management** | 8.3 (11 reviews) | 8.7 (616 reviews) | 
| **Asset Management** | 8.3 (11 reviews) | 8.8 (617 reviews) | 
| **Policy Dictation** | 8.5 (11 reviews) | 8.4 (591 reviews) | 

#### Functionality

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Ticketing System** | 7.8 (12 reviews) | 7.6 (641 reviews) | 
| **Performance Logging** | 8.1 (12 reviews) | 8.5 (627 reviews) | 
| **Alerting** | 8.6 (13 reviews) | 8.9 (671 reviews) | 
| **Automation** | 9.0 (13 reviews) | 9.0 (688 reviews) | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (9 reviews) | 7.0 (177 reviews) | 
| **Multi-step Planning** | 8.5 (9 reviews) | 6.8 (173 reviews) | 
| **Cross-system Integration** | 8.5 (9 reviews) | 6.9 (170 reviews) | 
| **Adaptive Learning** | 8.0 (9 reviews) | 6.8 (173 reviews) | 
| **Natural Language Interaction** | 7.8 (9 reviews) | 6.7 (171 reviews) | 
| **Proactive Assistance** | 7.6 (9 reviews) | 6.8 (170 reviews) | 
| **Decision Making** | 7.4 (9 reviews) | 6.8 (169 reviews) | 

### Server Backup

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise RMM** | N/A | N/A |
| **NinjaOne** | 8.2/10 | 416 |

#### Compatibility 

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **File Server Backup** | Not enough data | 8.9 (369 reviews) | 
| **Database Server Backup** | Not enough data | 8.2 (306 reviews) | 
| **Virtual Machines** | Not enough data | 8.5 (330 reviews) | 
| **Repository Models** | Not enough data | 8.3 (289 reviews) | 

#### Management

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Continuous Backup** | Not enough data | Feature Not Available | 
| **Disaster Recovery** | Not enough data | 8.4 (306 reviews) | 
| **Storage Capacity** | Not enough data | 8.7 (304 reviews) | 
| **Remote Backup** | Not enough data | 8.9 (346 reviews) | 
| **Activity Monitoring** | Not enough data | 9.2 (367 reviews) | 

#### Compliance

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Security Standards** | Not enough data | 8.8 (303 reviews) | 
| **Cloud Data Protection** | Not enough data | 8.4 (286 reviews) | 
| **Data Deduplication** | Not enough data | Feature Not Available | 

#### Agentic AI - Server Backup

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (67 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (66 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (66 reviews) | 
| **Adaptive Learning** | Not enough data | 7.4 (64 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (64 reviews) | 
| **Decision Making** | Not enough data | 7.5 (65 reviews) | 

### Online Backup

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise RMM** | N/A | N/A |
| **NinjaOne** | 8.6/10 | 448 |

#### Functionality

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Real-time Sync** | Not enough data | 8.3 (93 reviews) | 
| **Storage Capacity** | Not enough data | 8.7 (350 reviews) | 
| **Remote Backup** | Not enough data | 9.0 (390 reviews) | 
| **Versioning** | Not enough data | 8.6 (356 reviews) | 
| **Mobile Backup Application** | Not enough data | Feature Not Available | 

#### Compatibility 

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Disk Backup** | Not enough data | Feature Not Available | 
| **Local Backup** | Not enough data | 8.6 (358 reviews) | 
| **Storage Formats** | Not enough data | 8.3 (332 reviews) | 

#### Management

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **File Sharing** | Not enough data | 8.2 (335 reviews) | 
| **Security Standards** | Not enough data | 8.8 (341 reviews) | 
| **Encrypted Storage** | Not enough data | 8.8 (338 reviews) | 

#### Agentic AI - Online Backup

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise RMM** | 7.4/10 | 55 |
| **NinjaOne** | 8.1/10 | 2813 |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Device Management** | 8.2 (51 reviews) | 9.4 (2527 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.9 (685 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 8.2 (471 reviews) | 

#### Monitoring and Management

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Remote Monitoring** | 8.5 (52 reviews) | 9.4 (2453 reviews) ✓ Verified | 
| **Asset Tracking** | 7.6 (50 reviews) | 8.5 (1945 reviews) | 
| **Application Deployment** | 7.5 (51 reviews) | 8.7 (2142 reviews) ✓ Verified | 
| **Patch Management** | 8.1 (49 reviews) | 9.1 (2463 reviews) ✓ Verified | 
| **Asset Tracking** | Not enough data | 8.5 (533 reviews) | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Workflow Management** | Not enough data | 8.6 (509 reviews) | 

#### Service Management

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Remote Access** | 8.5 (51 reviews) | 9.2 (2347 reviews) ✓ Verified | 
| **Service Management (Issue Prioritization)** | Not enough data | 8.1 (472 reviews) | 
| **Ticketing** | Not enough data | 7.6 (575 reviews) | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (18 reviews) | 7.6 (526 reviews) | 
| **Multi-step Planning** | 7.1 (18 reviews) | 7.0 (468 reviews) | 
| **Cross-system Integration** | 7.6 (17 reviews) | 7.3 (480 reviews) | 
| **Adaptive Learning** | 6.7 (17 reviews) | 6.9 (459 reviews) | 
| **Natural Language Interaction** | 6.7 (17 reviews) | 6.9 (456 reviews) | 
| **Proactive Assistance** | 6.7 (17 reviews) | 7.0 (464 reviews) | 
| **Decision Making** | 6.3 (17 reviews) | 7.1 (460 reviews) | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise RMM** | 6.4/10 | 6 |
| **NinjaOne** | 7.9/10 | 507 |

#### Scope

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Endpoint Inclusiveness** | 6.1 (6 reviews) | 8.7 (428 reviews) | 
| **Multi-OS Support** | 6.9 (6 reviews) | 8.9 (455 reviews) | 

#### Security

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Reporting and Alerts** | 7.3 (5 reviews) | 8.5 (449 reviews) | 
| **Endpoint Protection** | 8.3 (5 reviews) | 8.3 (409 reviews) | 
| **Remote Wiping** | 5.3 (5 reviews) | 7.5 (391 reviews) | 

#### Management

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Device Enrollment** | 7.5 (6 reviews) | 8.9 (432 reviews) | 
| **Device Configuration** | 5.7 (5 reviews) | 8.7 (432 reviews) | 
| **Device Compliance** | 6.7 (5 reviews) | 8.7 (415 reviews) | 
| **Usage Information** | 6.3 (5 reviews) | 8.8 (414 reviews) | 
| **Data Separation** | 4.0 (5 reviews) | 7.8 (375 reviews) | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (171 reviews) | 
| **Multi-step Planning** | Not enough data | 7.1 (169 reviews) | 
| **Cross-system Integration** | Not enough data | 7.3 (170 reviews) | 
| **Adaptive Learning** | Not enough data | 7.2 (167 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (165 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (169 reviews) | 
| **Decision Making** | Not enough data | 7.2 (170 reviews) | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise RMM** | 6.9/10 | 7 |
| **NinjaOne** | 8.3/10 | 780 |

#### Functionality

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Performance Monitoring** | 8.6 (7 reviews) | 8.8 (702 reviews) | 
| **Alerting** | 9.0 (7 reviews) | 9.0 (736 reviews) | 
| **Improvement Suggestions** | 7.2 (6 reviews) | 8.1 (618 reviews) | 
| **Multi-Network Capability** | 7.5 (6 reviews) | 8.8 (616 reviews) | 

#### Monitoring - Network Monitoring

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **360-Degree Network Visibility** | 7.0 (5 reviews) | Feature Not Available | 
| **Automated Network Discovery** | 6.9 (6 reviews) | Feature Not Available | 
| **Real-Time Monitoring** | 7.2 (6 reviews) | 8.4 (282 reviews) | 

#### Management

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Performance Baseline** | 8.1 (6 reviews) | 8.3 (573 reviews) | 
| **Data Visualization** | 8.6 (6 reviews) | 8.2 (587 reviews) | 
| **Path Analysis** | 7.8 (6 reviews) | 7.6 (540 reviews) | 

#### Analytics - Network Monitoring

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Predictive Performance Analytics** | 6.0 (5 reviews) | Feature Not Available | 
| **Packet & Flow Analysis** | 6.0 (5 reviews) | 6.9 (239 reviews) | 

#### Security - Network Monitoring

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Encrypted Data Transmission** | 6.7 (5 reviews) | Feature Not Available | 
| **Zero Trust and Identity Management** | 6.0 (5 reviews) | Feature Not Available | 
| **Integrated Network Security** | 6.0 (5 reviews) | Feature Not Available | 

#### Network Performance - Network Monitoring

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Dynamic Network Optimization** | 6.0 (5 reviews) | Feature Not Available | 
| **Automated Tasks Routing** | 7.0 (5 reviews) | Feature Not Available | 

#### AI Automation - Network Monitoring

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | 5.7 (5 reviews) | Feature Not Available | 
| **Self-Healing Networks** | 5.7 (5 reviews) | Feature Not Available | 
| **Predictive Network Maintenance** | 5.7 (5 reviews) | Feature Not Available | 

#### Agentic AI - Network Monitoring

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | 5.7 (5 reviews) | Feature Not Available | 
| **Multi-step Planning** | 5.7 (5 reviews) | Feature Not Available | 
| **Cross-system Integration** | 5.7 (5 reviews) | Feature Not Available | 
| **Adaptive Learning** | 5.7 (5 reviews) | Feature Not Available | 
| **Natural Language Interaction** | 5.7 (5 reviews) | Feature Not Available | 
| **Proactive Assistance** | 5.7 (5 reviews) | Feature Not Available | 
| **Decision Making** | 5.7 (5 reviews) | Feature Not Available | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise RMM** | N/A | N/A |
| **NinjaOne** | 8.0/10 | 614 |

#### Monitoring

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Constant Monitoring** | Not enough data | 9.3 (572 reviews) ✓ Verified | 
| **Timely Alerts** | Not enough data | 9.2 (570 reviews) ✓ Verified | 
| **TIcket Accuracy** | Not enough data | 8.5 (511 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | 7.2 (200 reviews) | 

#### Management Tools

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Ticket Assignment** | Not enough data | 8.3 (505 reviews) | 
| **Standardization** | Not enough data | 8.7 (516 reviews) ✓ Verified | 
| **Lifecycle Visualization** | Not enough data | 8.5 (490 reviews) ✓ Verified | 

#### Generative AI

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Agentic AI - Incident Management

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (99 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (97 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (96 reviews) | 
| **Adaptive Learning** | Not enough data | 7.3 (95 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (95 reviews) | 
| **Proactive Assistance** | Not enough data | 7.4 (95 reviews) | 
| **Decision Making** | Not enough data | 7.5 (93 reviews) | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise RMM** | N/A | N/A |
| **NinjaOne** | 7.9/10 | 1310 |

#### Asset Inventory

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | 9.0 (1195 reviews) | 
| **Software Asset Inventory** | Not enough data | 8.9 (1171 reviews) | 
| **Cloud Asset Inventory** | Not enough data | 7.7 (1025 reviews) | 
| **Mobile Asset Inventory** | Not enough data | 7.4 (295 reviews) | 
| **Asset Discovery** | Not enough data | 8.2 (1070 reviews) | 

#### Generative AI

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Generation** | Not enough data | Feature Not Available | 

#### Agentic AI - IT Asset Management

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (242 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (227 reviews) | 
| **Cross-system Integration** | Not enough data | 7.4 (224 reviews) | 
| **Adaptive Learning** | Not enough data | 7.2 (222 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.1 (218 reviews) | 
| **Proactive Assistance** | Not enough data | 7.1 (225 reviews) | 
| **Decision Making** | Not enough data | 7.1 (222 reviews) | 

#### Management

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Central Dashboard** | Not enough data | 9.1 (1162 reviews) | 
| **Asset Policy Management** | Not enough data | 8.7 (1049 reviews) | 
| **Risk Management** | Not enough data | 8.1 (1008 reviews) | 
| **Integrations** | Not enough data | 8.2 (1073 reviews) | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise RMM** | 7.7/10 | 15 |
| **NinjaOne** | 8.4/10 | 2024 |

#### Administration

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Screen Sharing** | 8.9 (14 reviews) | 9.2 (1736 reviews) | 
| **File Sharing** | 8.2 (14 reviews) | 8.7 (1618 reviews) | 
| **Session Recording** | 7.6 (13 reviews) | 7.8 (1423 reviews) | 
| **Unattended Remote Access** | 9.2 (14 reviews) | 9.2 (1745 reviews) | 
| **Multi - Session Handling** | 9.4 (14 reviews) | 8.9 (1537 reviews) | 
| **Multi-Monitor Support** | 8.6 (14 reviews) | 8.8 (1599 reviews) | 

#### Maintenance

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Remote Reboot** | 8.1 (14 reviews) | 9.2 (1759 reviews) | 
| **Remote Printing** | 7.1 (14 reviews) | 7.7 (1337 reviews) | 

#### Communication 

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Text Chat** | 8.2 (14 reviews) | 8.0 (1437 reviews) | 
| **VoIP** | 5.9 (13 reviews) | Feature Not Available | 
| **Video Conference Call** | 6.5 (13 reviews) | Feature Not Available | 
| **Screen Annotations** | 7.5 (14 reviews) | 7.2 (1304 reviews) | 

#### Security

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Data Encryption** | 8.1 (13 reviews) | 8.3 (1357 reviews) | 
| **Compliance** | 7.9 (13 reviews) | 8.4 (1393 reviews) | 

#### Device Support

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Mobile Device Access** | 6.3 (13 reviews) | 7.6 (1365 reviews) | 
| **Multi-Platform Support** | 7.2 (13 reviews) | 8.4 (1470 reviews) | 
| **Cross-Platform** | 7.4 (14 reviews) | 8.4 (1440 reviews) | 

#### Performance

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Reporting** | 7.2 (13 reviews) | 8.2 (1540 reviews) | 

### PC Backup

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise RMM** | N/A | N/A |
| **NinjaOne** | 8.0/10 | 364 |

#### Functionality 

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Incremental Backup** | Not enough data | 8.9 (335 reviews) | 
| **OS Boot Recovery** | Not enough data | 7.9 (296 reviews) | 
| **Bootable Disk** | Not enough data | 8.1 (299 reviews) | 
| **Online Restore** | Not enough data | 8.6 (323 reviews) | 

#### Performance

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Multiple Backup Versions** | Not enough data | 8.8 (321 reviews) | 
| **Unlimited Backup** | Not enough data | 8.6 (308 reviews) | 
| **Deduplication** | Not enough data | Feature Not Available | 
| **Lag Free Operation** | Not enough data | 8.6 (310 reviews) | 

#### Agentic AI - PC Backup

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (92 reviews) | 
| **Cross-system Integration** | Not enough data | 7.2 (91 reviews) | 
| **Proactive Assistance** | Not enough data | 6.9 (89 reviews) | 
| **Decision Making** | Not enough data | 7.1 (90 reviews) | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise RMM** | 7.5/10 | 8 |
| **NinjaOne** | N/A | N/A |

#### Generative AI

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **AI Text Summarization** | 7.5 (8 reviews) | Feature Not Available | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise RMM** | N/A | N/A |
| **NinjaOne** | 8.5/10 | 255 |

#### Management and Discovery - IT Documentation

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Search and Indexing** | Not enough data | 8.4 (224 reviews) | 
| **Version Control** | Not enough data | 8.4 (222 reviews) | 
| **Access and Permissions** | Not enough data | 8.8 (225 reviews) | 

#### Operations - IT Documentation

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Integrations** | Not enough data | 8.4 (226 reviews) | 
| **Automation** | Not enough data | 8.9 (241 reviews) | 
| **Reporting** | Not enough data | 8.4 (227 reviews) | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise RMM** | N/A | N/A |
| **NinjaOne** | 8.1/10 | 143 |

#### Generative AI - Autonomous Endpoint Management

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Behavioral Analysis** | Not enough data | 7.2 (67 reviews) | 
| **Adaptive** | Not enough data | 7.4 (70 reviews) | 
| **Predictive** | Not enough data | 7.4 (68 reviews) | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Patch Management** | Not enough data | 9.0 (130 reviews) | 
| **Oversees** | Not enough data | 8.3 (78 reviews) | 
| **Self-Healing** | Not enough data | 8.1 (80 reviews) | 
| **Centralized Dashboard** | Not enough data | 9.1 (117 reviews) | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise RMM** | N/A | N/A |
| **NinjaOne** | N/A | N/A |

#### System Control

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Backup

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise RMM** | N/A | N/A |
| **NinjaOne** | N/A | N/A |

#### Management

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Remote Backup** | Not enough data | Not enough data | 
| **Storage Formats** | Not enough data | Not enough data | 
| **Scheduled Backups** | Not enough data | Not enough data | 
| **On-Demand Restoration** | Not enough data | Not enough data | 

#### Reporting

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Activity Monitoring** | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Security

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Data Encryption** | Not enough data | Not enough data | 
| **Security and Compliance** | Not enough data | Not enough data | 
| **Deduplication ** | Not enough data | Not enough data | 

### Mobile Device Management (MDM)

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise RMM** | N/A | N/A |
| **NinjaOne** | 8.2/10 | 677 |

#### Platform - Mobile Device Management (MDM)

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Regulation Compliant** | Not enough data | 8.6 (465 reviews) | 

#### Operating System

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Multi-Systems Support** | Not enough data | 9.3 (639 reviews) | 
| **Apple Support** | Not enough data | 8.2 (584 reviews) | 
| **Android Support** | Not enough data | 8.5 (554 reviews) | 

#### Management

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Applicatons Management** | Not enough data | 8.7 (571 reviews) | 
| **Applications Consolidation** | Not enough data | 8.4 (501 reviews) | 
| **Whitelist** | Not enough data | 8.4 (498 reviews) | 
| **Blacklist** | Not enough data | 8.3 (492 reviews) | 
| **Usage Information** | Not enough data | 8.5 (509 reviews) | 

#### Security

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Remote Wipe** | Not enough data | 8.6 (507 reviews) | 
| **Security** | Not enough data | 8.7 (520 reviews) | 

#### Agentic AI - Mobile Device Management (MDM)

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (150 reviews) | 
| **Multi-step Planning** | Not enough data | 7.6 (143 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (147 reviews) | 
| **Adaptive Learning** | Not enough data | 7.7 (143 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.7 (139 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (145 reviews) | 
| **Decision Making** | Not enough data | 7.7 (142 reviews) | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise RMM** | N/A | N/A |
| **NinjaOne** | N/A | N/A |

#### Knowledge Base

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise RMM** | 8.3/10 | 6 |
| **NinjaOne** | 8.0/10 | 1011 |

#### Analysis

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Threat Detection** | 8.7 (5 reviews) | 8.2 (779 reviews) | 

#### Platform

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Unified Communications Platform** | 8.7 (5 reviews) | 7.9 (723 reviews) | 
| **Remote Access** | 8.9 (6 reviews) | 9.2 (921 reviews) | 
| **ITIL Policy Compliance** | 8.0 (5 reviews) | 8.3 (700 reviews) | 
| **Asset Tracking** | 8.0 (5 reviews) | 8.6 (792 reviews) | 
| **IT Knowledge Management** | 7.3 (5 reviews) | 8.4 (747 reviews) | 

#### Security

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Endpoint Protection** | 9.0 (5 reviews) | 8.8 (812 reviews) | 
| **Patch Management** | 8.3 (5 reviews) | 9.2 (925 reviews) | 
| **Disaster Recovery** | 6.7 (5 reviews) | 7.7 (690 reviews) | 
| **Service Management** | 8.7 (5 reviews) | 8.8 (755 reviews) | 
| **Workflow Management** | 8.7 (5 reviews) | 8.2 (707 reviews) | 

#### Agentic AI - Enterprise IT Management

| Feature | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (175 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (157 reviews) | 
| **Cross-system Integration** | Not enough data | 7.4 (161 reviews) | 
| **Adaptive Learning** | Not enough data | 7.0 (155 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (153 reviews) | 
| **Proactive Assistance** | Not enough data | 7.1 (158 reviews) | 
| **Decision Making** | Not enough data | 7.0 (154 reviews) | 

---
## Categories
**Shared Categories (8):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Patch Management Software](https://www.g2.com/categories/patch-management), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Remote Support Software](https://www.g2.com/categories/remote-support), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem)


**Unique to NinjaOne (8):** [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [PC Backup Software](https://www.g2.com/categories/pc-backup), [Online Backup Software](https://www.g2.com/categories/online-backup), [Server Backup Software](https://www.g2.com/categories/server-backup), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Incident Management Software](https://www.g2.com/categories/incident-management), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem), [IT Documentation Software](https://www.g2.com/categories/it-documentation)


---
## Reviewer Demographics

### By Company Size

| Segment | ConnectWise RMM | NinjaOne | 
|---|---|---|
| **Small-Business** | 66.7% | 43.5% | 
| **Mid-Market** | 27.0% | 49.0% | 
| **Enterprise** | 6.3% | 7.6% | 

### By Industry

#### ConnectWise RMM

- **Information Technology and Services:** 58.7%
- **Computer & Network Security:** 19.0%
- **Government Administration:** 3.2%
- **Construction:** 3.2%
- **Computer Networking:** 3.2%
- **Utilities:** 1.6%
- **Security and Investigations:** 1.6%
- **Logistics and Supply Chain:** 1.6%
- **Internet:** 1.6%
- **Facilities Services:** 1.6%
- **Other:** 4.8%

#### NinjaOne

- **Information Technology and Services:** 26.9%
- **Computer & Network Security:** 13.5%
- **Hospital & Health Care:** 4.0%
- **Manufacturing:** 3.5%
- **Computer Software:** 2.8%
- **Construction:** 2.6%
- **Retail:** 2.3%
- **Financial Services:** 2.2%
- **Consulting:** 1.9%
- **Non-Profit Organization Management:** 1.7%
- **Other:** 38.8%

---
## Alternatives

### Alternatives to ConnectWise RMM

- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1152 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (555 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (759 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1043 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1101 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3965 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (324 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)

### Alternatives to NinjaOne

- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1152 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3965 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (555 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.5/5 stars (133 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1043 reviews)
- [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews) — 4.5/5 stars (235 reviews)
- [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) — 4.7/5 stars (1357 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)

---
## Top Discussions

### ConnectWise RMM

- Title: [What is Continuum desktop agent?](https://www.g2.com/discussions/what-is-continuum-desktop-agent) — 1 comment
  > **Top comment:** "Based on my knowledge, Continuum is a platform that offers solutions for managing IT services and delivery. The Continuum Desktop Agent is a component of..."

### NinjaOne

- Title: [Do I need a WSUS Server to enable patch management on Windows devices?](https://www.g2.com/discussions/patching) — 6 comments, 1 upvote
  > **Top comment:** "All of the update management is handled directly in the Ninja console area. You can have it monitor WSUS servers if you'd like to keep a local one for speed..."
- Title: [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) — 2 comments
  > **Top comment:** "It’s an all in one MSP RMM will deploy Antivirus, Remote Desktop, security patching, Remote scripts and much more from one dashboard."
- Title: [Does NinjaRMM hold weight against other RMM in other opinions?](https://www.g2.com/discussions/30041-does-ninjarmm-hold-weight-against-other-rmm-in-other-opinions) — 2 comments
  > **Top comment:** "Yes it is, it’s very innovative and their team is always working towards improving their software"
- Title: [How do I make a script to block all users on a PC from executive .MSI / .exe files?](https://www.g2.com/discussions/28861-how-do-i-make-a-script-to-block-all-users-on-a-pc-from-executive-msi-exe-files) — 2 comments
  > **Top comment:** "Use Applocker, create a group policy and deploy that way. have a read up on it, and customise a policy, export it, and deploy it that way."
- Title: [Do you provide the same level of functionality for MacOS as you do for Windows?](https://www.g2.com/discussions/do-you-provide-the-same-level-of-functionality-for-macos-as-you-do-for-windows) — 2 comments, 1 upvote
  > **Top comment:** "They are in the process of adding full Mac integration. Basic services like AV, Splashtop support and some monitoring work, properly."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/connectwise-rmm-vs-ninjaone)