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At a Glance
Market Segments
Small-Business (67.7% of reviews)
Mid-Market (49.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ConnectWise RMM
Star Rating
(65)4.2 out of 5
Market Segments
Small-Business (67.7% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ConnectWise RMMNinjaOne
Star Rating
(3,207)4.7 out of 5
Market Segments
Mid-Market (49.5% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOneSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that NinjaOne excels in ease of use with a score of 9.2, while ConnectWise RMM lags behind at 8.2. Reviewers mention that NinjaOne's intuitive interface allows for quick navigation and minimal training, making it a favorite among mid-market users.
- Reviewers mention that NinjaOne's quality of support is rated at 9.2, significantly higher than ConnectWise RMM's 7.4. Users on G2 highlight NinjaOne's responsive customer service and helpful resources, which contribute to a smoother user experience.
- Users say that NinjaOne shines in remote monitoring capabilities, scoring 9.3 compared to ConnectWise RMM's 8.4. Reviewers appreciate NinjaOne's real-time alerts and comprehensive monitoring tools that help in proactive issue resolution.
- G2 users report that NinjaOne's asset management features are robust, scoring 8.8, while ConnectWise RMM scores 8.2. Reviewers mention that NinjaOne provides detailed insights into asset performance, which is crucial for effective IT management.
- Users report that NinjaOne's automation features are rated at 8.9, slightly ahead of ConnectWise RMM's 8.8. Reviewers highlight NinjaOne's ability to automate routine tasks, which saves time and reduces manual errors.
- Reviewers mention that NinjaOne's product direction is rated at 9.7, indicating strong confidence in its future development, while ConnectWise RMM scores 7.4. Users appreciate NinjaOne's commitment to continuous improvement and feature enhancements based on user feedback.
Pricing
Entry-Level Pricing
ConnectWise RMM
No pricing availableNinjaOne
No pricing availableFree Trial
ConnectWise RMM
Free Trial is available
NinjaOne
Free Trial is available
Ratings
Meets Requirements
8.2
55
9.1
3,033
Ease of Use
8.2
56
9.1
3,067
Ease of Setup
7.6
49
9.2
2,866
Ease of Admin
7.8
38
9.2
2,745
Quality of Support
7.4
49
9.2
2,913
Has the product been a good partner in doing business?
8.2
37
9.5
2,681
Product Direction (% positive)
7.4
54
9.7
3,017
Features by Category
Administration
7.6
12
8.2
654
8.3
12
8.7
672
8.1
12
8.2
674
Service Desk
8.2
12
8.0
665
7.9
12
7.8
654
7.5
12
7.7
631
Management
8.1
12
8.3
617
8.5
11
9.0
623
8.3
11
8.7
601
8.3
11
8.8
598
8.5
11
8.4
581
Functionality
7.8
12
7.5
604
8.1
12
8.5
611
8.5
12
8.8
631
8.9
12
8.9
630
Agentic AI - IT Service Management (ITSM) Tools
8.5
9
6.9
175
8.5
9
6.8
173
8.5
9
6.9
171
8.0
9
6.7
172
7.8
9
6.7
171
7.6
9
6.7
169
7.4
9
6.8
168
Compatibility
Not enough data
8.8
311
Not enough data
8.0
287
Not enough data
8.3
288
Not enough data
8.2
277
Management
Not enough data
Feature Not Available
Not enough data
8.2
288
Not enough data
8.6
291
Not enough data
8.8
305
Not enough data
9.1
305
Compliance
Not enough data
8.7
284
Not enough data
8.4
277
Not enough data
Feature Not Available
Agentic AI - Server Backup
Not enough data
7.2
63
Not enough data
7.2
63
Not enough data
7.6
64
Not enough data
7.3
64
Not enough data
7.3
64
Not enough data
7.4
64
Functionality
Not enough data
Feature Not Available
Not enough data
8.7
337
Not enough data
8.9
352
Not enough data
8.5
341
Not enough data
Feature Not Available
Compatibility
Not enough data
8.8
346
Not enough data
8.6
337
Not enough data
8.3
328
Management
Not enough data
8.2
327
Not enough data
8.8
329
Not enough data
8.7
330
Agentic AI - Online Backup
Not enough data
7.5
74
Not enough data
7.3
73
Not enough data
7.3
72
Not enough data
7.3
72
Not enough data
7.3
72
Not enough data
7.2
72
Inventory Management - Remote Monitoring & Management (RMM)
8.2
50
9.2
1948
|
Verified
Not enough data
8.4
464
Not enough data
8.1
446
Monitoring and Management
8.4
50
9.3
1936
|
Verified
7.6
50
8.4
1832
7.5
51
8.6
1887
|
Verified
8.1
49
8.9
1934
|
Verified
Not enough data
8.2
450
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.4
440
Service Management
8.4
49
9.1
1858
|
Verified
Not enough data
8.0
434
Not enough data
7.2
425
Agentic AI - Remote Monitoring & Management (RMM)
7.0
18
7.2
468
7.1
18
7.0
466
7.6
17
7.1
460
6.7
17
6.9
455
6.7
17
6.8
456
6.7
17
6.9
452
6.3
17
7.0
449
Scope
6.1
6
8.7
410
6.9
6
8.8
418
Security
7.3
5
8.5
415
8.3
5
8.3
388
5.3
5
7.4
379
Management
7.5
6
8.8
405
5.7
5
8.6
402
6.7
5
8.6
394
6.3
5
8.7
398
4.0
5
7.8
371
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
7.2
168
Not enough data
7.0
167
Not enough data
7.2
167
Not enough data
7.1
166
Not enough data
6.9
166
Not enough data
7.1
166
Not enough data
7.1
167
Functionality
8.6
7
8.8
653
9.0
7
8.9
670
7.2
6
8.0
615
7.5
6
8.7
609
Monitoring - Network Monitoring
7.0
5
7.5
250
6.9
6
7.7
252
7.2
6
8.2
252
Management
8.1
6
8.2
572
8.6
6
8.2
581
7.8
6
7.6
538
Analytics - Network Monitoring
6.0
5
7.0
241
6.0
5
6.9
239
Security - Network Monitoring
6.7
5
7.7
243
6.0
5
7.2
240
6.0
5
7.0
241
Network Performance - Network Monitoring
6.0
5
6.9
242
7.0
5
7.3
241
AI Automation - Network Monitoring
5.7
5
6.4
231
5.7
5
6.3
231
5.7
5
6.4
230
Agentic AI - Network Monitoring
5.7
5
6.5
125
5.7
5
6.5
124
5.7
5
6.5
125
5.7
5
6.6
123
5.7
5
6.4
122
5.7
5
6.5
123
5.7
5
6.4
123
Monitoring
Not enough data
9.2
552
|
Verified
Not enough data
9.2
550
|
Verified
Not enough data
8.5
504
|
Verified
Not enough data
7.1
197
Management Tools
Not enough data
8.2
492
Not enough data
8.6
507
|
Verified
Not enough data
8.5
488
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Incident Management
Not enough data
7.5
95
Not enough data
7.4
95
Not enough data
7.6
94
Not enough data
7.2
94
Not enough data
7.2
94
Not enough data
7.3
93
Not enough data
7.5
92
Asset Inventory
Not enough data
8.9
1126
Not enough data
8.8
1117
Not enough data
7.7
1024
Not enough data
Feature Not Available
Not enough data
8.1
1051
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - IT Asset Management
Not enough data
7.3
228
Not enough data
7.2
225
Not enough data
7.4
223
Not enough data
7.1
220
Not enough data
7.1
219
Not enough data
7.0
221
Not enough data
7.0
219
Management
Not enough data
9.1
1080
Not enough data
8.7
1029
Not enough data
8.0
995
Not enough data
8.1
1020
Administration
8.9
14
9.2
1550
8.2
14
8.7
1510
7.6
13
7.8
1413
9.2
14
9.1
1548
9.4
14
8.9
1474
8.6
14
8.8
1508
Maintenance
8.1
14
9.1
1538
7.1
14
7.7
1329
Communication
8.2
14
7.9
1376
5.9
13
Feature Not Available
6.5
13
Feature Not Available
7.5
14
7.2
1302
Security
8.1
13
8.3
1343
7.9
13
8.4
1372
Device Support
6.3
13
7.6
1338
7.2
13
8.4
1407
7.4
14
8.4
1394
Performance
7.2
13
8.2
1462
Functionality
Not enough data
8.8
321
Not enough data
7.9
293
Not enough data
8.0
297
Not enough data
8.5
309
Performance
Not enough data
8.8
316
Not enough data
8.5
303
Not enough data
Feature Not Available
Not enough data
8.6
306
Agentic AI - PC Backup
Not enough data
7.2
90
Not enough data
7.1
90
Not enough data
6.9
89
Not enough data
7.1
89
Generative AI
7.5
8
Feature Not Available
Management and Discovery - IT Documentation
Not enough data
8.4
223
Not enough data
8.3
222
Not enough data
8.7
223
Operations - IT Documentation
Not enough data
8.3
220
Not enough data
8.7
221
Not enough data
8.3
223
Generative AI - Autonomous Endpoint Management
Not enough data
7.2
64
Not enough data
7.2
64
Not enough data
7.2
64
Monitoring and Management - Autonomous Endpoint Management
Not enough data
8.5
74
Not enough data
8.1
72
Not enough data
7.7
67
Not enough data
8.8
74
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.5
431
Operating System
Not enough data
9.1
475
Not enough data
8.0
467
Not enough data
8.2
454
Management
Not enough data
8.5
458
Not enough data
8.2
438
Not enough data
8.2
436
Not enough data
8.1
437
Not enough data
8.3
438
Security
Not enough data
8.5
444
Not enough data
8.5
441
Agentic AI - Mobile Device Management (MDM)
Not enough data
7.7
141
Not enough data
7.6
141
Not enough data
7.8
142
Not enough data
7.7
139
Not enough data
7.6
138
Not enough data
7.6
139
Not enough data
7.6
137
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.7
5
8.0
704
Platform
8.7
5
7.8
691
8.7
5
9.0
714
8.0
5
8.2
675
8.0
5
8.4
707
7.3
5
8.2
690
Security
9.0
5
8.6
705
8.3
5
9.1
719
6.7
5
7.6
665
8.7
5
8.6
688
8.7
5
8.1
668
Agentic AI - Enterprise IT Management
Not enough data
7.2
156
Not enough data
7.2
152
Not enough data
7.3
154
Not enough data
6.9
152
Not enough data
6.9
151
Not enough data
6.8
149
Not enough data
6.9
150
Categories
Categories
Shared Categories
ConnectWise RMM and NinjaOne are categorized as Remote Monitoring & Management (RMM), IT Service Management (ITSM) Tools, Patch Management, Endpoint Management, Enterprise IT Management, Network Monitoring, Remote Support, and Unified Endpoint Management (UEM)
Unique Categories
ConnectWise RMM has no unique categories
NinjaOne is categorized as Mobile Device Management (MDM), PC Backup, Online Backup, Server Backup, IT Asset Management, Incident Management, Autonomous Endpoint Management (AEM), and IT Documentation
Reviews
Reviewers' Company Size
ConnectWise RMM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NinjaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
58.1%
Computer & Network Security
19.4%
Government Administration
3.2%
Construction
3.2%
Computer Networking
3.2%
Other
12.9%
Information Technology and Services
26.8%
Computer & Network Security
12.9%
Hospital & Health Care
4.3%
Manufacturing
3.9%
Construction
2.8%
Other
49.2%
Discussions
What is Continuum desktop agent?
1 Comment
NK
Based on my knowledge, Continuum is a platform that offers solutions for managing IT services and delivery. The Continuum Desktop Agent is a component of...Read more
ConnectWise RMM has no more discussions with answers
Do I need a WSUS Server to enable patch management on Windows devices?
6 Comments
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
How do I make a script to block all users on a PC from executive .MSI / .exe files?
2 Comments
PR
Make them regular users.
Do not make their accounts administrators.Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 Comments
BA
Hey Sam,
We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
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