Compare ConnectWise RMM and NinjaOne 
At a Glance
Market Segments
Small-Business (66.7% of reviews)
Mid-Market (49.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ConnectWise RMM
Star Rating
(66)4.2 out of 5
Market Segments
Small-Business (66.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ConnectWise RMMNinjaOne
Star Rating
(3,708)4.7 out of 5
Market Segments
Mid-Market (49.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOneSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that NinjaOne excels in user satisfaction, boasting a significantly higher overall score compared to ConnectWise RMM. Users appreciate the platform's wide feature set and frequent updates, which enhance usability and functionality.
- Users say that NinjaOne's implementation process is notably quick and intuitive, with many highlighting how easy it is to install on client endpoints. In contrast, ConnectWise RMM, while also user-friendly, has received feedback indicating some challenges in setup, which may require more time and effort.
- Reviewers mention that NinjaOne's ease of use is a standout feature, with users praising its ability to run scripts and PowerShell commands without needing to log onto endpoints. This level of accessibility is contrasted by ConnectWise RMM, which, although easy to access from any location, may not offer the same depth of functionality for advanced tasks.
- According to verified reviews, NinjaOne shines in its reporting capabilities, making it easy for users to generate usage reports for project meetings and client check-ins. This feature is particularly beneficial for asset management, whereas ConnectWise RMM, while helpful, does not receive the same level of acclaim for its reporting tools.
- G2 reviewers highlight NinjaOne's strong support quality, with users noting the platform as a reliable partner in business. In comparison, ConnectWise RMM's support has been described as adequate but not as robust, with some users expressing a desire for more comprehensive assistance.
- Users report that NinjaOne's focus on continuous improvement and feature expansion keeps it ahead of the curve, making it a preferred choice for many. Meanwhile, ConnectWise RMM, while still a solid option, has not seen the same level of recent positive feedback, indicating a potential need for updates and enhancements to meet evolving user needs.
Pricing
Entry-Level Pricing
ConnectWise RMM
No pricing availableNinjaOne
No pricing availableFree Trial
ConnectWise RMM
Free Trial is available
NinjaOne
Free Trial is available
Ratings
Meets Requirements
8.2
56
9.0
3,519
Ease of Use
8.2
57
9.1
3,556
Ease of Setup
7.7
50
9.1
3,334
Ease of Admin
7.8
39
9.1
3,056
Quality of Support
7.5
50
9.1
3,378
Has the product been a good partner in doing business?
8.2
38
9.4
2,989
Product Direction (% positive)
7.5
55
9.7
3,475
Features by Category
Administration
7.6
12
8.2
657
8.3
12
8.7
691
8.1
12
8.2
689
Service Desk
8.2
12
8.1
684
7.9
12
7.9
655
7.5
12
7.7
634
Management
8.1
12
8.3
622
8.5
11
9.0
629
8.3
11
8.7
605
8.3
11
8.8
607
8.5
11
8.4
585
Functionality
7.8
12
7.6
620
8.1
12
8.5
613
8.5
12
8.9
645
8.9
12
8.9
661
Agentic AI - IT Service Management (ITSM) Tools
8.5
9
6.9
173
8.5
9
6.8
171
8.5
9
6.9
169
8.0
9
6.7
170
7.8
9
6.7
169
7.6
9
6.7
167
7.4
9
6.8
166
Compatibility
Not enough data
8.8
331
Not enough data
8.1
291
Not enough data
8.3
301
Not enough data
8.2
279
Management
Not enough data
Feature Not Available
Not enough data
8.3
290
Not enough data
8.6
291
Not enough data
8.8
320
Not enough data
9.2
328
Compliance
Not enough data
8.7
291
Not enough data
8.4
278
Not enough data
Feature Not Available
Agentic AI - Server Backup
Not enough data
7.3
65
Not enough data
7.2
63
Not enough data
7.6
64
Not enough data
7.4
63
Not enough data
7.2
63
Not enough data
7.4
64
Functionality
Not enough data
Feature Not Available
Not enough data
8.7
339
Not enough data
9.0
366
Not enough data
8.5
345
Not enough data
Feature Not Available
Compatibility
Not enough data
8.8
350
Not enough data
8.6
342
Not enough data
8.3
327
Management
Not enough data
8.2
327
Not enough data
8.8
330
Not enough data
8.7
331
Agentic AI - Online Backup
Not enough data
7.6
75
Not enough data
7.3
72
Not enough data
7.3
73
Not enough data
7.3
71
Not enough data
7.4
72
Not enough data
7.3
72
Inventory Management - Remote Monitoring & Management (RMM)
8.2
51
9.3
2167
|
Verified
Not enough data
8.7
566
Not enough data
8.1
449
Monitoring and Management
8.5
51
9.3
2144
|
Verified
7.6
50
8.4
1869
7.5
51
8.7
1986
|
Verified
8.1
50
9.0
2169
|
Verified
Not enough data
8.3
476
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.5
469
Service Management
8.5
50
9.2
2077
|
Verified
Not enough data
8.1
451
Not enough data
7.3
484
Agentic AI - Remote Monitoring & Management (RMM)
7.0
18
7.3
480
7.1
18
7.0
462
7.8
18
7.2
464
6.7
17
6.9
453
6.7
17
6.8
453
6.7
17
6.9
454
6.3
17
7.0
450
Scope
6.1
6
8.7
413
6.9
6
8.8
428
Security
7.3
5
8.5
422
8.3
5
8.3
389
5.3
5
7.4
381
Management
7.5
6
8.8
411
5.7
5
8.7
409
6.7
5
8.7
398
6.3
5
8.7
400
4.0
5
7.8
371
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
7.3
168
Not enough data
7.1
167
Not enough data
7.3
167
Not enough data
7.1
164
Not enough data
7.0
164
Not enough data
7.2
166
Not enough data
7.1
167
Functionality
8.6
7
8.8
670
9.0
7
8.9
697
7.2
6
8.0
614
7.5
6
8.8
609
Monitoring - Network Monitoring
7.0
5
7.5
247
6.9
6
7.8
250
7.2
6
8.3
262
Management
8.1
6
8.2
569
8.6
6
8.2
583
7.8
6
7.6
536
Analytics - Network Monitoring
6.0
5
7.0
238
6.0
5
6.9
236
Security - Network Monitoring
6.7
5
7.7
241
6.0
5
7.2
238
6.0
5
7.1
238
Network Performance - Network Monitoring
6.0
5
6.9
239
7.0
5
7.4
243
AI Automation - Network Monitoring
5.7
5
6.4
228
5.7
5
6.3
228
5.7
5
6.4
227
Agentic AI - Network Monitoring
5.7
5
6.6
124
5.7
5
6.5
122
5.7
5
6.7
125
5.7
5
6.6
121
5.7
5
6.4
120
5.7
5
6.6
121
5.7
5
6.4
122
Monitoring
Not enough data
9.3
560
|
Verified
Not enough data
9.2
557
|
Verified
Not enough data
8.5
506
|
Verified
Not enough data
7.1
197
Management Tools
Not enough data
8.2
497
Not enough data
8.6
507
|
Verified
Not enough data
8.5
487
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Incident Management
Not enough data
7.5
95
Not enough data
7.4
94
Not enough data
7.7
93
Not enough data
7.2
93
Not enough data
7.2
93
Not enough data
7.3
92
Not enough data
7.5
91
Asset Inventory
Not enough data
9.0
1153
Not enough data
8.8
1139
Not enough data
7.7
1019
Not enough data
Feature Not Available
Not enough data
8.2
1055
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - IT Asset Management
Not enough data
7.4
228
Not enough data
7.2
223
Not enough data
7.4
220
Not enough data
7.1
217
Not enough data
7.1
216
Not enough data
7.1
221
Not enough data
7.0
218
Management
Not enough data
9.1
1116
Not enough data
8.7
1038
Not enough data
8.1
996
Not enough data
8.2
1048
Administration
8.9
14
9.2
1629
8.2
14
8.7
1554
7.6
13
7.8
1416
9.2
14
9.2
1634
9.4
14
8.9
1497
8.6
14
8.8
1546
Maintenance
8.1
14
9.2
1620
7.1
14
7.7
1326
Communication
8.2
14
7.9
1396
5.9
13
Feature Not Available
6.5
13
Feature Not Available
7.5
14
7.2
1300
Security
8.1
13
8.3
1345
7.9
13
8.4
1377
Device Support
6.3
13
7.6
1352
7.2
13
8.4
1429
7.4
14
8.4
1412
Performance
7.2
13
8.2
1500
Functionality
Not enough data
8.8
324
Not enough data
7.9
291
Not enough data
8.1
296
Not enough data
8.6
313
Performance
Not enough data
8.7
317
Not enough data
8.5
302
Not enough data
Feature Not Available
Not enough data
8.6
304
Agentic AI - PC Backup
Not enough data
7.1
88
Not enough data
7.1
88
Not enough data
6.9
87
Not enough data
7.0
87
Generative AI
7.5
8
Feature Not Available
Management and Discovery - IT Documentation
Not enough data
8.3
221
Not enough data
8.3
219
Not enough data
8.7
221
Operations - IT Documentation
Not enough data
8.4
221
Not enough data
8.8
228
Not enough data
8.4
223
Generative AI - Autonomous Endpoint Management
Not enough data
7.0
64
Not enough data
7.2
65
Not enough data
7.1
63
Monitoring and Management - Autonomous Endpoint Management
Not enough data
8.7
92
Not enough data
8.1
72
Not enough data
7.8
67
Not enough data
8.8
83
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.5
442
Operating System
Not enough data
9.2
528
Not enough data
8.1
502
Not enough data
8.3
478
Management
Not enough data
8.6
486
Not enough data
8.2
448
Not enough data
8.2
445
Not enough data
8.1
437
Not enough data
8.3
449
Security
Not enough data
8.5
457
Not enough data
8.6
465
Agentic AI - Mobile Device Management (MDM)
Not enough data
7.7
143
Not enough data
7.6
140
Not enough data
7.8
142
Not enough data
7.7
139
Not enough data
7.6
137
Not enough data
7.6
139
Not enough data
7.6
136
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.7
5
8.1
727
Platform
8.7
5
7.8
699
8.7
5
9.1
788
8.0
5
8.2
681
8.0
5
8.5
737
7.3
5
8.3
707
Security
9.0
5
8.7
743
8.3
5
9.2
814
6.7
5
7.6
673
8.7
5
8.7
712
8.7
5
8.2
681
Agentic AI - Enterprise IT Management
Not enough data
7.4
163
Not enough data
7.2
153
Not enough data
7.3
156
Not enough data
7.0
152
Not enough data
7.0
151
Not enough data
6.9
151
Not enough data
7.0
150
Categories
Categories
Shared Categories
ConnectWise RMM and NinjaOne are categorized as Remote Monitoring & Management (RMM), IT Service Management (ITSM) Tools, Patch Management, Endpoint Management, Enterprise IT Management, Network Monitoring, Remote Support, and Unified Endpoint Management (UEM)
Unique Categories
ConnectWise RMM has no unique categories
NinjaOne is categorized as Mobile Device Management (MDM), PC Backup, Online Backup, Server Backup, IT Asset Management, Incident Management, Autonomous Endpoint Management (AEM), and IT Documentation
Reviews
Reviewers' Company Size
ConnectWise RMM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NinjaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
57.1%
Computer & Network Security
19.0%
Government Administration
3.2%
Education Management
3.2%
Construction
3.2%
Other
14.3%
Information Technology and Services
26.7%
Computer & Network Security
13.0%
Hospital & Health Care
4.0%
Manufacturing
3.7%
Computer Software
2.9%
Other
49.6%
Discussions
What is Continuum desktop agent?
1 Comment
NK
Based on my knowledge, Continuum is a platform that offers solutions for managing IT services and delivery. The Continuum Desktop Agent is a component of...Read more
ConnectWise RMM has no more discussions with answers
Do I need a WSUS Server to enable patch management on Windows devices?
6 Comments
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
How do I make a script to block all users on a PC from executive .MSI / .exe files?
2 Comments
PR
Make them regular users.
Do not make their accounts administrators.Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 Comments
BA
Hey Sam,
We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
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