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At a Glance
Market Segments
Mid-Market (48.0% of reviews)
Mid-Market (55.2% of reviews)
Entry-Level Pricing
Free 10 Users Per Month
No pricing available
Confluence
Star Rating
(4,136)4.1 out of 5
Market Segments
Mid-Market (48.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansShelf
Star Rating
(140)4.7 out of 5
Market Segments
Mid-Market (55.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ShelfSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Confluence's Ease of Use is rated at 7.9, which some find challenging compared to Shelf's impressive score of 9.4. Reviewers mention that Shelf's intuitive interface makes it easier for teams to adopt and utilize effectively.
- Reviewers mention that Shelf excels in Quality of Support with a score of 9.7, while Confluence's score of 8.0 indicates room for improvement. Users on G2 appreciate Shelf's responsive customer service and helpful resources.
- G2 users highlight that Shelf's Integrations score of 9.3 outperforms Confluence's 9.3, but users report that Shelf offers a more seamless experience with third-party applications, making it easier to connect tools.
- Users say that Shelf's Knowledge Base features, particularly its Q & A functionality rated at 9.3, provide a more engaging self-service experience compared to Confluence's 8.6, which some find less interactive.
- Reviewers mention that Confluence's Versioning and Version History feature, rated at 8.9, is robust, but users on G2 appreciate Shelf's slightly higher score of 9.0, indicating a more user-friendly approach to tracking document changes.
- Users report that Shelf's Mobile Optimization score of 8.6 is superior to Confluence's 8.3, with reviewers noting that Shelf's mobile app provides a more streamlined experience for accessing knowledge on the go.
Pricing
Entry-Level Pricing
Confluence
Free
Free
10 Users Per Month
Free forever for 10 users
- Pages & Spaces
- Organize & connect work with databases
- Hundreds of templates
Shelf
No pricing availableFree Trial
Confluence
Free Trial is available
Shelf
No trial information availableRatings
Meets Requirements
8.5
3,536
9.2
97
Ease of Use
8.0
3,566
9.4
98
Ease of Setup
8.2
1,070
9.6
59
Ease of Admin
8.0
823
9.5
62
Quality of Support
8.1
2,402
9.7
93
Has the product been a good partner in doing business?
8.5
742
9.8
61
Product Direction (% positive)
7.5
3,479
9.2
92
Features by Category
Administration
Not enough data
9.1
41
Not enough data
9.2
35
Not enough data
9.3
36
Knowledge Management
Not enough data
9.7
59
Not enough data
9.3
48
Not enough data
9.0
52
Compliance
Not enough data
9.4
44
Not enough data
9.5
40
Not enough data
9.4
36
Not enough data
9.1
28
Customer Support
Not enough data
9.5
61
Not enough data
9.2
51
Not enough data
9.1
53
Data Security
Not enough data
9.3
31
Not enough data
9.3
33
Not enough data
9.5
39
Not enough data
Feature Not Available
Administration
Not enough data
9.2
41
Not enough data
9.4
52
Not enough data
9.7
56
Generative AI
Not enough data
Not enough data
Knowledge Pages
8.5
741
8.6
22
8.4
720
9.1
23
8.8
742
9.0
24
8.3
639
8.8
23
7.8
425
7.8
9
8.6
481
8.2
12
Knowledge Dissemination
8.3
658
9.0
22
8.6
742
9.1
24
9.1
790
9.4
24
8.6
767
8.4
25
8.1
463
8.7
13
7.8
411
7.6
7
8.8
463
9.0
12
8.3
439
7.9
8
8.5
432
9.0
10
Agentic AI - Knowledge Base
7.5
166
Not enough data
7.5
165
Not enough data
7.4
164
Not enough data
Login Options
9.1
36
Not enough data
8.2
31
Not enough data
Productivity
7.4
31
Not enough data
8.0
31
Not enough data
8.0
32
Not enough data
7.3
30
Not enough data
7.7
31
Not enough data
Customization
8.0
31
Not enough data
8.9
31
Not enough data
8.0
30
Not enough data
Agentic AI - Unified Workspaces
7.1
27
Not enough data
7.6
28
Not enough data
Automation
8.5
44
Not enough data
8.5
41
Not enough data
8.6
43
Not enough data
Administration
8.7
43
Not enough data
8.3
43
Not enough data
9.0
40
Not enough data
Project management
8.7
41
Not enough data
8.3
41
Not enough data
8.6
42
Not enough data
8.5
42
Not enough data
8.3
41
Not enough data
7.7
41
Not enough data
8.3
41
Not enough data
Workload
7.7
41
Not enough data
8.3
41
Not enough data
8.5
42
Not enough data
8.0
41
Not enough data
Communication & Collaboration
8.5
41
Not enough data
9.1
45
Not enough data
8.9
45
Not enough data
Cost Management
7.7
41
Not enough data
7.8
41
Not enough data
7.6
41
Not enough data
Integration
7.9
39
Not enough data
7.7
41
Not enough data
7.6
40
Not enough data
Generative AI
8.0
41
Not enough data
8.0
40
Not enough data
Agentic AI - Work Management
7.6
37
Not enough data
7.6
38
Not enough data
7.8
38
Not enough data
8.0
37
Not enough data
Communication
7.1
55
Not enough data
8.5
57
Not enough data
7.7
52
Not enough data
8.1
57
Not enough data
8.3
52
Not enough data
Content & Documents
8.9
56
Not enough data
8.9
56
Not enough data
8.7
54
Not enough data
8.9
56
Not enough data
Controls
8.4
52
Not enough data
8.6
53
Not enough data
8.6
54
Not enough data
8.0
51
Not enough data
8.2
51
Not enough data
Project Management
8.3
53
Not enough data
8.5
53
Not enough data
8.9
51
Not enough data
9.0
51
Not enough data
Remote Collaboration
9.1
54
Not enough data
8.8
54
Not enough data
8.7
52
Not enough data
7.2
51
Not enough data
Generative AI
7.8
52
Not enough data
7.7
51
Not enough data
Agentic AI - Project Collaboration
7.1
49
Not enough data
7.6
49
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.2
24
Not enough data
9.1
25
Not enough data
8.6
16
Not enough data
8.5
12
Not enough data
8.8
16
Self-Service Platform
Not enough data
9.2
14
Not enough data
8.6
12
Not enough data
8.7
14
Not enough data
8.5
16
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management and Discovery - IT Documentation
8.4
174
Not enough data
8.5
175
Not enough data
8.5
173
Not enough data
Operations - IT Documentation
8.5
170
Not enough data
8.0
172
Not enough data
8.2
170
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Confluence and Shelf are categorized as Knowledge Base
Unique Categories
Confluence is categorized as Project Collaboration, Unified Workspaces, Work Management, and IT Documentation
Shelf is categorized as Genesys AppFoundry Marketplace, Contact Center Knowledge Base, and Customer Self-Service
Reviews
Reviewers' Company Size
Confluence
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Shelf
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.9%
Information Technology and Services
19.8%
Internet
6.5%
Financial Services
5.5%
Marketing and Advertising
4.0%
Other
43.4%
Financial Services
16.4%
Consumer Services
11.2%
Food & Beverages
6.7%
Telecommunications
6.0%
Leisure, Travel & Tourism
4.5%
Other
55.2%
Discussions
What is confluence tool used for?
6 Comments
TS
In short, it is a tool to collaborate on content across an organization, track changes/workflows for policies and procedures, and even act as an internal...Read more
Uses for Confluence?
3 Comments
FP
Yes we use it. We have an internal intranet on sharepoint but we use confluence for all our development documentation because it has its tight integration...Read more
What are the characteristics of confluence?
3 Comments
JK
It's a helpful tool for documentation, summaries, and collaboration. Information is organized and surfaced in a comprehensive (but not overwhelming) format....Read more
Is it a better way to upload pictures (print screen) with better resolution?
1 Comment
Official Response from Shelf
Hello and thank you for reaching out!
There are several ways you can go about getting images into Shelf: you can either upload them as images or as part...Read more
Shelf has no more discussions with answers
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