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# Confluence vs Shelf Comparison - What are their main differences?

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Reviews

**Confluence** [

4.1/5(4,370)

](https://www.g2.com/products/confluence/reviews#reviews)

**Shelf** [

4.7/5(141)

](https://www.g2.com/products/shelf-shelf/reviews#reviews)

Pricing

**Confluence**
Free Trial

**Free** 10 Users Per Month · Free

**Shelf**
No pricing available

**Pricing Insights**
from reviews

Time to Implement

**Confluence**
1 monthFaster

Based on 9 responses

**Shelf**
4 months

Based on 8 responses

Return on Investment

**Confluence**
11 months2 months sooner

Based on 9 responses

**Shelf**
13 months

Based on 9 responses

Perceived Cost

**Confluence**
$$$$$

**Shelf**
$$$$$

Average Discount

**Confluence**
9%

**Shelf**
Not enough reviews yet

 ![Confluence](https://images.g2crowd.com/uploads/product/hd_favicon/cd7013b9ca4438b20378625373b7a8d8/confluence.svg "Confluence")

 ![Shelf](https://images.g2crowd.com/uploads/product/hd_favicon/cf92c02d1ebaed1bc951356f53211119/shelf-shelf.svg "Shelf")

G2 offers free advice on this comparison.

Chat with an expert

How do we contact you?

 ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message

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Who do you want to talk with?

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Pros & Cons

**Confluence**
[
Ease of Use (299)
](https://www.g2.com/products/confluence/reviews?filters%5Bsentiment_snippet%5D=1326258&qs=pros-and-cons#reviews)[
Team Collaboration (212)
](https://www.g2.com/products/confluence/reviews?filters%5Bsentiment_snippet%5D=1326872&qs=pros-and-cons#reviews)[
Not Intuitive (84)
](https://www.g2.com/products/confluence/reviews?filters%5Bsentiment_snippet%5D=1326153&qs=pros-and-cons#reviews)[
Slow Performance (83)
](https://www.g2.com/products/confluence/reviews?filters%5Bsentiment_snippet%5D=1326199&qs=pros-and-cons#reviews)

**Shelf**
[
Ease of Use (2)
](https://www.g2.com/products/shelf-shelf/reviews?filters%5Bsentiment_snippet%5D=1450778&qs=pros-and-cons#reviews)[
AI Features (1)
](https://www.g2.com/products/shelf-shelf/reviews?filters%5Bsentiment_snippet%5D=2098826&qs=pros-and-cons#reviews)[
Editing Difficulties (1)
](https://www.g2.com/products/shelf-shelf/reviews?filters%5Bsentiment_snippet%5D=2098811&qs=pros-and-cons#reviews)[
Editing Limitations (1)
](https://www.g2.com/products/shelf-shelf/reviews?filters%5Bsentiment_snippet%5D=2098835&qs=pros-and-cons#reviews)

Integrations

**Confluence**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_180bd4ae1df16803bfc74a7dfcbf183d/10xbluejay.png "Product Avatar Image")

10xBluejay

](https://www.g2.com/products/10xbluejay/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2b32ccffba63378d7f13fbdc84576c3c/acuity.png "Product Avatar Image")

Acuity

](https://www.g2.com/products/acuity/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e89d21750715f4646ed61c011b2917dc/adobe-acrobat.png "Product Avatar Image")

Adobe Acrobat

](https://www.g2.com/products/adobe-acrobat/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_58773a1e58e3f3d274316b3188ec4584/adobe-export-pdf.png "Product Avatar Image")

Adobe Export PDF

](https://www.g2.com/products/adobe-export-pdf/reviews)[
View all
](https://www.g2.com/products/confluence/integrations)

**Shelf**
Not enough data

Screenshots

**Confluence**
 ![Confluence screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1522618/CSD-19718-01.png)

**Shelf**
 ![Shelf screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/205581/12-June-2021.png)

Ratings

Meets Requirements

**Confluence**

8.5

8.53,701

**Shelf**

9.2

9.298

Ease of Use

**Confluence**

8.0

8.03,751

**Shelf**

9.4

9.499

Ease of Setup

**Confluence**

8.3

8.31,239

**Shelf**

9.6

9.660

Ease of Admin

**Confluence**

8.0

8.0904

**Shelf**

9.5

9.562

Quality of Support

**Confluence**

8.1

8.12,536

**Shelf**

9.7

9.794

Has the product been a good partner in doing business?

**Confluence**

8.5

8.5819

**Shelf**

9.8

9.861

Product Direction (% positive)

**Confluence**

7.5

7.53,630

**Shelf**

9.2

9.293

Features

Knowledge Base[Hide 75 FeaturesShow 75 Features](javascript:void(0);)

8.3

1,102

8.6

28

Knowledge Pages

Templates

8.5

794

8.6(won by 0.1)

22

In-Content Feedback

8.5

740

9.1(won by 0.6)

23

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Versioning and Version History

8.9

804

9.0(won by 0.1)

24

Decision Trees

8.3

659

8.8(won by 0.5)

23

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Duplicate Detection

7.8(tied score)

442

7.8(tied score)

9

Content Editor

8.6(won by 0.4)

542

8.2

12

WYSIWYG Editor

Not enough data

Not enough data

Rich Text Editor

Not enough data

Not enough data

Drag & Drop Editor

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Pre-built Templates

Not enough data

Not enough data

Knowledge Dissemination

Page Analytics

8.3

675

9.0(won by 0.7)

22

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Permissions

8.6

790

9.1(won by 0.5)

24

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Knowledge Sharing

9.2

905

9.4(won by 0.2)

24

Notifications

8.6(won by 0.2)

796

8.4

25

Advanced Search

8.1

496

8.7(won by 0.6)

13

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Browser Extension

7.8(won by 0.2)

424

7.6

7

Organization

8.7

561

9.0(won by 0.3)

12

Other Integrations

8.5(won by 0.6)

527

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.9

8

Knowledge Integrations

8.5

451

9.0(won by 0.5)

10

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Full Text Search

Not enough data

Not enough data

Web Notifications

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Website Integration

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Agentic AI - Knowledge Base

Adaptive Learning

7.7(won by default)

178

Not enough data

Natural Language Interaction

7.6(won by default)

179

Not enough data

Proactive Assistance

7.5(won by default)

178

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Search/Filter

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Content Publishing Options

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Document Classification

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

API

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

SEO Management

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Mobile Interface

Not enough data

Not enough data

Catalog Management

Not enough data

Not enough data

Online Forums

Not enough data

Not enough data

Email Alerts

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Mobile Alerts

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Wiki

Not enough data

Not enough data

Text Editing

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Contact Center Knowledge Base[Hide 21 FeaturesShow 21 Features](javascript:void(0);)

Not enough data

9.3

72

Administration

Database Management 

Not enough data

9.1(won by default)

41

Data Workflows

Not enough data

9.2(won by default)

35

Issue Management

Not enough data

9.3(won by default)

36

Knowledge Management

Knowledge Base

Not enough data

9.7(won by default)

60

Publishing Workflows

Not enough data

9.3(won by default)

48

Analytics

Not enough data

9.0(won by default)

52

Compliance

Policies and Controls

Not enough data

9.4(won by default)

44

Data Governance

Not enough data

9.5(won by default)

40

Compliance

Not enough data

9.4(won by default)

36

Auditing

Not enough data

9.1(won by default)

28

Customer Support

Intelligent Search

Not enough data

9.4(won by default)

62

Suggestions

Not enough data

9.2(won by default)

51

Decision Trees

Not enough data

9.1(won by default)

53

Data Security

Risk Data Attributes

Not enough data

9.3(won by default)

31

Data Transport

Not enough data

9.3(won by default)

33

Access Management

Not enough data

9.5(won by default)

39

Multi-Factor Authentication

Not enough data

Feature Not Available

Administration

Integrations

Not enough data

9.2(won by default)

41

User, Role, and Access Management

Not enough data

9.4(won by default)

52

Performance and Reliability

Not enough data

9.7(won by default)

56

Generative AI

AI Text Summarization

Not enough data

Not enough data

Unified Workspaces[Hide 53 FeaturesShow 53 Features](javascript:void(0);)

8.5

78

Not enough data

Login Options 

Single Sign-On (SSO)

9.4(won by default)

60

Not enough data

Password Saver

8.7(won by default)

43

Not enough data

Productivity

Email Client

7.9(won by default)

39

Not enough data

Split Screen

8.3(won by default)

44

Not enough data

Activity Feed

8.5(won by default)

42

Not enough data

Virtual Assistant

8.1(won by default)

45

Not enough data

Analytics and Reporting

8.4(won by default)

46

Not enough data

Customization 

Custom Workflows

8.4(won by default)

47

Not enough data

Multiple Workspaces

9.1(won by default)

47

Not enough data

Custom Application Integration

8.6(won by default)

42

Not enough data

Agentic AI - Unified Workspaces

Autonomous Task Execution

7.8(won by default)

37

Not enough data

Adaptive Learning

8.2(won by default)

41

Not enough data

Additional Functionality

Activity Dashboard

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Time Zone Tracking

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Projections

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Softphone

Not enough data

Not enough data

Employee Activity Monitoring

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

API

Not enough data

Not enough data

Project Time Tracking

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Remote Support

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

Electronic Signature

Not enough data

Not enough data

Video Chat

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Work Management[Hide 32 FeaturesShow 32 Features](javascript:void(0);)

8.6

101

Not enough data

Automation

Workflows

8.8(won by default)

60

Not enough data

Customization

8.8(won by default)

60

Not enough data

Data repository

8.9(won by default)

66

Not enough data

Administration

Permissions

8.8(won by default)

61

Not enough data

Procedures

8.6(won by default)

57

Not enough data

Remote Work

9.2(won by default)

59

Not enough data

Project management

Task Prioritization

9.0(won by default)

59

Not enough data

Dependencies

8.6(won by default)

59

Not enough data

Planning

8.9(won by default)

61

Not enough data

Views

8.8(won by default)

61

Not enough data

Scheduling

8.6(won by default)

55

Not enough data

Critical Path

8.1(won by default)

55

Not enough data

Dashboards

8.7(won by default)

62

Not enough data

Workload

Resource Allocation

8.2(won by default)

55

Not enough data

Workspace

8.6(won by default)

58

Not enough data

Configuration

8.8(won by default)

58

Not enough data

Insights

8.4(won by default)

57

Not enough data

Communication & Collaboration

Communication Channels

8.8(won by default)

56

Not enough data

Document Management

9.4(won by default)

72

Not enough data

Collaboration

9.2(won by default)

72

Not enough data

Cost Management

Project Budgeting

8.0(won by default)

56

Not enough data

Time & Expense

8.1(won by default)

54

Not enough data

Profitability

8.0(won by default)

53

Not enough data

Integration

Front Office

8.4(won by default)

52

Not enough data

Back Office

8.2(won by default)

55

Not enough data

External data

8.2(won by default)

55

Not enough data

Generative AI

AI Text Generation

8.4(won by default)

57

Not enough data

AI Text Summarization

8.4(won by default)

57

Not enough data

Agentic AI - Work Management

Autonomous Task Execution

8.0(won by default)

50

Not enough data

Multi-step Planning

8.0(won by default)

52

Not enough data

Cross-system Integration

8.1(won by default)

52

Not enough data

Natural Language Interaction

8.3(won by default)

52

Not enough data

Project Collaboration[Hide 26 FeaturesShow 26 Features](javascript:void(0);)

8.5

133

Not enough data

Communication

Chat

7.4(won by default)

65

Not enough data

Discussions

8.7(won by default)

68

Not enough data

External

8.0(won by default)

65

Not enough data

Feedback

8.3(won by default)

72

Not enough data

Announcements

8.5(won by default)

69

Not enough data

Content & Documents

File Sharing

9.0(won by default)

77

Not enough data

Notes

9.0(won by default)

76

Not enough data

Search

8.6(won by default)

78

Not enough data

Versioning

9.0(won by default)

75

Not enough data

Controls

Custom Views

8.4(won by default)

65

Not enough data

Followers

8.5(won by default)

66

Not enough data

User Management

8.8(won by default)

68

Not enough data

Calendars

8.2(won by default)

64

Not enough data

Public Sharing

8.5(won by default)

66

Not enough data

Project Management

Task Management

8.4(won by default)

70

Not enough data

Planning

8.7(won by default)

69

Not enough data

Visibility

9.0(won by default)

69

Not enough data

Integration

9.2(won by default)

75

Not enough data

Remote Collaboration

Alignment

9.0(won by default)

67

Not enough data

Accountability

8.9(won by default)

66

Not enough data

Connectivity

8.7(won by default)

67

Not enough data

Offline Mode

7.5(won by default)

65

Not enough data

Generative AI

AI Text Generation

8.2(won by default)

72

Not enough data

AI Text Summarization

8.2(won by default)

72

Not enough data

Agentic AI - Project Collaboration

Multi-step Planning

7.6(won by default)

63

Not enough data

Cross-system Integration

7.9(won by default)

62

Not enough data

Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);)

Not enough data

8.8

27

Generative AI

AI Text Summarization

Not enough data

Not enough data

Self-Service Experience

Knowledge Base

Not enough data

9.2(won by default)

24

Searchable Articles

Not enough data

9.1(won by default)

25

Community Forums

Not enough data

8.6(won by default)

16

Mobile Optimization

Not enough data

8.5(won by default)

12

Personalization

Not enough data

8.8(won by default)

16

Self-Service Platform

Branding

Not enough data

9.2(won by default)

14

Automation

Not enough data

8.6(won by default)

12

Artificial Intelligence

Not enough data

8.7(won by default)

14

Integrations

Not enough data

8.5(won by default)

16

Agentic AI - Customer Self-Service

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

IT Documentation[Hide 72 FeaturesShow 72 Features](javascript:void(0);)

8.3

220

Not enough data

Management and Discovery - IT Documentation

Search and Indexing

8.3(won by default)

186

Not enough data

Version Control

8.5(won by default)

190

Not enough data

Access and Permissions

8.5(won by default)

189

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Full Text Search

Not enough data

Not enough data

Operations - IT Documentation

Integrations

8.5(won by default)

191

Not enough data

Automation

8.0(won by default)

181

Not enough data

Reporting

8.2(won by default)

179

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Document Automation

Not enough data

Not enough data

Additional Functionality

Search/Filter

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Content Publishing Options

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Document Classification

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Change Tracking

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Asset Discovery

Not enough data

Not enough data

Password Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Kanban Board

Not enough data

Not enough data

Gantt/Timeline View

Not enough data

Not enough data

Framework Management

Not enough data

Not enough data

Credential Management

Not enough data

Not enough data

IT Asset Management

Not enough data

Not enough data

Security Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Document Capture

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

IT Asset Tracking

Not enough data

Not enough data

Process Management

Not enough data

Not enough data

Templates

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

Documentation Management

Not enough data

Not enough data

Checklists

Not enough data

Not enough data

Website Monitoring

Not enough data

Not enough data

Compliance Tracking

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Project Tracking

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Relationship Mapping

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Forms Management

Not enough data

Not enough data

For the IT sector

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Knowledge Library

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Text Editing

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

API

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Catalog Management

Not enough data

Not enough data

Show 4 feature categories with incomplete data

Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Call Reporting

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Whispering

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Call Tagging

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Transcription

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Manual Dialer

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Progressive Dialer

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Outbound Call Center

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

AI Summarization

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Inbound Call Center

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Blended Call Center

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Genesys AppFoundry Marketplace[Hide 6 FeaturesShow 6 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - Genesys AppFoundry Marketplace

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Knowledge Management[Hide 42 FeaturesShow 42 Features](javascript:void(0);)

Not enough data

Not enough data

Knowledge Base

Q & A

Not enough data

Not enough data

Link Sharing

Not enough data

Not enough data

Searchable

Not enough data

Not enough data

Security

Verification

Not enough data

Not enough data

Role-Based Permission

Not enough data

Not enough data

Public vs Private

Not enough data

Not enough data

Content

Trackable Analytics

Not enough data

Not enough data

Import

Not enough data

Not enough data

File Viewing

Not enough data

Not enough data

Update Notifications

Not enough data

Not enough data

Communication

Social Features

Not enough data

Not enough data

Tagging 

Not enough data

Not enough data

Upload 

Not enough data

Not enough data

Comments

Not enough data

Not enough data

Additional Functionality

Collaboration Tools

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Text Editing

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

API

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Catalog Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Confluence](https://images.g2crowd.com/uploads/product/hd_favicon/cd7013b9ca4438b20378625373b7a8d8/confluence.svg "Confluence")](https://www.g2.com/products/confluence/reviews)

Confluence

Small-Business(50 or fewer emp.)

18.3%

Mid-Market(51-1000 emp.)

48.3%

Enterprise(\> 1000 emp.)

33.4%

[![Shelf](https://images.g2crowd.com/uploads/product/hd_favicon/cf92c02d1ebaed1bc951356f53211119/shelf-shelf.svg "Shelf")](https://www.g2.com/products/shelf-shelf/reviews)

Shelf

Small-Business(50 or fewer emp.)

15.6%

Mid-Market(51-1000 emp.)

55.6%

Enterprise(\> 1000 emp.)

28.9%

Small-Business

(50 or fewer emp.)

18.3%

15.6%

Mid-Market

(51-1000 emp.)

48.3%

55.6%

Enterprise

(\> 1000 emp.)

33.4%

28.9%

Reviewers' Industry

[![Confluence](https://images.g2crowd.com/uploads/product/hd_favicon/cd7013b9ca4438b20378625373b7a8d8/confluence.svg "Confluence")](https://www.g2.com/products/confluence/reviews)
Confluence

Computer Software

20.9%

Information Technology and Services

19.6%

Internet

6.3%

Financial Services

5.4%

Marketing and Advertising

4.4%

Other

43.4%

[![Shelf](https://images.g2crowd.com/uploads/product/hd_favicon/cf92c02d1ebaed1bc951356f53211119/shelf-shelf.svg "Shelf")](https://www.g2.com/products/shelf-shelf/reviews)
Shelf

Financial Services

16.3%

Consumer Services

11.1%

Food & Beverages

6.7%

Telecommunications

5.9%

Leisure, Travel & Tourism

5.2%

Other

54.8%

FAQs

## Confluence vs Shelf FAQs

Generated using AI

Last updated: August 15, 2026

### What is the difference between Confluence vs Shelf?

Confluence and Shelf differ most clearly in reviewer satisfaction, with Shelf earning higher scores for ease of use, setup, and support, while Confluence is most frequently praised for its team collaboration and integrations.

| [Confluence](https://www.g2.com/products/confluence/reviews) | [Shelf](https://www.g2.com/products/shelf-shelf/reviews) |
| --- | --- |
| 4.1/5 (4,368 reviews) | 4.7/5 (141 reviews) |
| Mid-Market | Mid-Market |
| 8.3 | 9.6 |
| 8.1 | 9.7 |
| Team Collaboration (212 all-time mentions) | Ease of Use (recent reviews) |

### How do the pricing models of Confluence and Shelf compare?

Shelf is rated as the stronger value by reviewers, with higher satisfaction on price and cost-related dimensions.

- **Confluence:** Reviewers describe Confluence as competitively priced for its feature set, especially for companies already using the Atlassian suite, but note that costs can scale quickly with premium features and larger teams.
- **Shelf:** Reviewers highlight Shelf's value in consolidating knowledge and improving efficiency, with positive sentiment around its cost-effectiveness and the gains in agent productivity.

### What are the best alternatives to Confluence and Shelf?

The top three alternatives to Confluence and Shelf are Guru, Slack, and ClickUp.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Confluence](https://www.g2.com/products/confluence/reviews) | 4.1/5 (4,368 reviews) | Mid-Market | Competitively priced for Atlassian users | Team Collaboration |
| [Shelf](https://www.g2.com/products/shelf-shelf/reviews) | 4.7/5 (141 reviews) | Mid-Market | Positive value sentiment, boosts efficiency | Ease of Use |
| [Guru](https://www.g2.com/products/guru/reviews) | 4.7/5 (2,322 reviews) | Mid-Market | — | Knowledge sharing and verification |
| [Slack](https://www.g2.com/products/slack/reviews) | 4.5/5 (39,281 reviews) | Mid-Market | — | Real-time communication and integrations |
| [ClickUp](https://www.g2.com/products/clickup/reviews) | 4.6/5 (13,736 reviews) | Small-Business | — | Task management and flexibility |

### Which Knowledge Base features should I prioritize when comparing Confluence and Shelf?

Buyers comparing Confluence and Shelf should prioritize ease of use, integrations, templates, search functionality, and support quality.

- **Ease of Use:** Shelf scores 9.4, Confluence 8.0.
- **Integrations:** Confluence is cited in 155 all-time reviews for integrations, with specific mentions of Jira (1,034 all-time), Trello, and Google Workspace; Shelf is praised for integration with contact center solutions and Genesys Cloud in recent reviews.
- **Templates:** Templates are a frequently mentioned feature for Confluence in recent reviews, with reviewers noting their value for standardizing documentation and onboarding.
- **Search Functionality:** Shelf is praised for its AI-powered search and Search Copilot in recent reviews, while Confluence receives mixed feedback on search reliability.
- **Support Quality:** Shelf scores 9.7, Confluence 8.1.

### What are the pros and cons of Confluence vs Shelf?

Confluence's headline strength is team collaboration and integrations, while Shelf's is ease of use and AI-powered search.

- **Confluence strengths:** Team Collaboration (212 all-time mentions), Integrations (155 all-time mentions), Centralization (92 all-time mentions), robust template library, and Jira integration (1,034 all-time mentions).
- **Confluence trade-offs:** Reviewers note challenges with search reliability, document sprawl, permissions complexity, and formatting limitations, with 23 all-time mentions of missing features.
- **Shelf strengths:** Ease of Use (recent reviews), AI Features (recent reviews), Centralization, Search Copilot, Content Intelligence, and integration with contact center solutions and Genesys Cloud.
- **Shelf trade-offs:** Reviewers mention editing limitations, search inefficiencies, and occasional slow performance, each cited in recent reviews.

### Is Confluence or Shelf better for small businesses?

Shelf is the better fit for small businesses, with higher ease-of-use and setup scores and strong reviewer sentiment for quick onboarding and efficiency gains.

- **Confluence:** Largest segment is Mid-Market; reviewers note a learning curve for new users and the need for formal training, but also highlight straightforward setup for teams already using Atlassian tools.
- **Shelf:** Largest segment is Mid-Market; reviewers consistently praise Shelf for its intuitive interface, fast onboarding, and positive impact on small teams' efficiency.

### Which Knowledge Base platform has better integrations?

Confluence is favored for integrations, with a broader and more frequently cited integration ecosystem.

- **Confluence:** Jira (1,034 all-time mentions), Trello, and Google Workspace are the most frequently cited integrations, with 155 all-time reviews mentioning integrations overall.
- **Shelf:** Reviewers highlight integration with contact center solutions and Genesys Cloud in recent reviews.

### How do Confluence and Shelf compare on customer support?

Shelf outperforms Confluence on Quality of Support by a material margin, with a 1.6-point higher score (9.7 vs 8.1).

- **Confluence:** Reviewers describe support as generally responsive, but note occasional delays and a need for more proactive onboarding resources.
- **Shelf:** Reviewers consistently praise Shelf's support team for responsiveness, helpfulness during implementation, and ongoing engagement, with multiple recent reviews citing positive experiences.

### Which is easier to implement, Confluence or Shelf?

Shelf is easier to implement than Confluence, with a 1.3-point higher Ease of Setup score (9.6 vs 8.3).

- **Confluence:** Reviewers describe setup as straightforward for teams already using Atlassian tools, but note a learning curve for new users and the need for training to manage permissions and structure effectively.
- **Shelf:** Reviewers highlight quick onboarding, intuitive setup, and minimal training required, with several noting that teams were able to use Shelf productively within days of implementation.

### Which product has better Templates?

Confluence is stronger on Templates, with more frequent reviewer mentions and detailed feedback on template utility.

- **Confluence:** Templates are a frequently mentioned feature in recent reviews, with reviewers highlighting their value for standardizing documentation, onboarding, and process management; Meets Requirements score is 8.5.
- **Shelf:** Templates are mentioned positively in recent reviews, especially for wiki and FAQ content, but reviewers note the absence of standardized article templates; Meets Requirements score is 9.2.

Alternatives

**Confluence Alternatives**

 ![Slack](https://images.g2crowd.com/uploads/product/hd_favicon/1547670687/slack.svg "Slack")

[
Slack
](/products/slack/reviews)

 ![ClickUp](https://images.g2crowd.com/uploads/product/hd_favicon/b675771627028c890e21cb68228a24e9/clickup.svg "ClickUp")

[
ClickUp
](/products/clickup/reviews)

 ![Wrike](https://images.g2crowd.com/uploads/product/hd_favicon/e7b3c8ae7b46d6fdecc3c383064c2ca8/wrike.svg "Wrike")

[
Wrike
](/products/wrike/reviews)

 ![Bitrix24](https://images.g2crowd.com/uploads/product/hd_favicon/b341f1fc6e58241db30cd7f55f9a4f31/bitrix24.svg "Bitrix24")

[
Bitrix24
](/products/bitrix24/reviews)

**Shelf Alternatives**

 ![Guru](https://images.g2crowd.com/uploads/product/hd_favicon/ca023436a2b2ea9ce1964fde428f0038/guru.svg "Guru")

[
Guru
](/products/guru/reviews)

 ![Bloomfire](https://images.g2crowd.com/uploads/product/hd_favicon/559a69dd7869db05605b636c82852460/bloomfire.svg "Bloomfire")

[
Bloomfire
](/products/bloomfire/reviews)

 ![Document360](https://images.g2crowd.com/uploads/product/hd_favicon/b872c1cb242b0087c09d41abdeb977a3/document360.svg "Document360")

[
Document360
](/products/document360/reviews)

 ![Salesforce Service Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Salesforce Service Cloud")

[
Salesforce Service Cloud
](/products/agentforce-service-formerly-salesforce-service-cloud/reviews)