Compare Confluence and Shelf 
Featured Products
At a Glance
Market Segments
Mid-Market (48.3% of reviews)
Mid-Market (55.6% of reviews)
Entry-Level Pricing
Free 10 Users Per Month
No pricing available
Confluence
Star Rating
(4,342)4.1 out of 5
Market Segments
Mid-Market (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansShelf
Star Rating
(141)4.7 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ShelfSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Confluence excels in its deep integrations with tools like JIRA, Slack, and PowerApps, making it a robust choice for teams that rely on these platforms for project management and communication. Users appreciate how it centralizes team knowledge in a structured way, allowing for easy access to project requirements and SOPs.
- Users say that Shelf shines in its simplicity and organization, with many highlighting how it keeps all information and processes in one place. This feature significantly reduces the time spent searching for information, which is a common pain point in knowledge management.
- Reviewers mention that while Confluence has a solid overall user satisfaction score, it sometimes faces challenges in meeting specific workflow needs, with some users noting configuration difficulties. However, its rich formatting styles and access control features are frequently praised.
- According to verified reviews, Shelf's ease of use and clarity are standout features, with users noting that it allows for efficient management of company knowledge, especially when optimizing for AI chatbots. This capability is particularly beneficial for organizations looking to enhance their customer service through automated responses.
- G2 reviewers highlight that Confluence's implementation process is generally quick and intuitive, which is a significant advantage for teams looking to get up and running without extensive delays. Users appreciate the onboarding wizard that simplifies the setup experience.
- Users report that while both products have their strengths, Shelf's quality of support is notably high, with many users expressing satisfaction with the assistance they receive. In contrast, some Confluence users have indicated that support could be improved, despite the platform's overall strong performance in other areas.
Pricing
Entry-Level Pricing
Confluence
Free
Free
10 Users Per Month
Free forever for 10 users
- Pages & Spaces
- Organize & connect work with databases
- Hundreds of templates
Shelf
No pricing availableFree Trial
Confluence
Free Trial is available
Shelf
No trial information availableRatings
Meets Requirements
8.5
3,679
9.2
98
Ease of Use
8.0
3,728
9.4
99
Ease of Setup
8.3
1,220
9.6
60
Ease of Admin
8.0
894
9.5
62
Quality of Support
8.1
2,518
9.7
94
Has the product been a good partner in doing business?
8.5
809
9.8
61
Product Direction (% positive)
7.5
3,610
9.2
93
Features by Category
Administration
Not enough data
9.1
41
Not enough data
9.2
35
Not enough data
9.3
36
Knowledge Management
Not enough data
9.7
60
Not enough data
9.3
48
Not enough data
9.0
52
Compliance
Not enough data
9.4
44
Not enough data
9.5
40
Not enough data
9.4
36
Not enough data
9.1
28
Customer Support
Not enough data
9.4
62
Not enough data
9.2
51
Not enough data
9.1
53
Data Security
Not enough data
9.3
31
Not enough data
9.3
33
Not enough data
9.5
39
Not enough data
Feature Not Available
Administration
Not enough data
9.2
41
Not enough data
9.4
52
Not enough data
9.7
56
Generative AI
Not enough data
Not enough data
Knowledge Pages
8.5
791
8.6
22
8.5
739
9.1
23
8.8
797
9.0
24
8.4
659
8.8
23
7.8
441
7.8
9
8.6
532
8.2
12
Knowledge Dissemination
8.3
674
9.0
22
8.6
786
9.1
24
9.2
891
9.4
24
8.6
795
8.4
25
8.1
492
8.7
13
7.8
423
7.6
7
8.7
552
9.0
12
8.4
517
7.9
8
8.5
452
9.0
10
Agentic AI - Knowledge Base
7.7
179
Not enough data
7.6
180
Not enough data
7.6
179
Not enough data
Login Options
9.5
58
Not enough data
8.7
42
Not enough data
Productivity
7.9
39
Not enough data
8.3
43
Not enough data
8.5
41
Not enough data
8.0
43
Not enough data
8.4
44
Not enough data
Customization
8.4
46
Not enough data
9.1
46
Not enough data
8.6
42
Not enough data
Agentic AI - Unified Workspaces
7.8
37
Not enough data
8.1
40
Not enough data
Automation
8.8
59
Not enough data
8.8
58
Not enough data
8.8
62
Not enough data
Administration
8.8
60
Not enough data
8.6
57
Not enough data
9.2
56
Not enough data
Project management
9.0
57
Not enough data
8.6
57
Not enough data
8.9
58
Not enough data
8.7
58
Not enough data
8.6
54
Not enough data
8.0
53
Not enough data
8.6
60
Not enough data
Workload
8.2
54
Not enough data
8.6
56
Not enough data
8.8
57
Not enough data
8.4
56
Not enough data
Communication & Collaboration
8.8
56
Not enough data
9.3
68
Not enough data
9.2
69
Not enough data
Cost Management
8.0
55
Not enough data
8.1
54
Not enough data
8.0
53
Not enough data
Integration
8.4
52
Not enough data
8.2
55
Not enough data
8.2
54
Not enough data
Generative AI
8.4
56
Not enough data
8.4
55
Not enough data
Agentic AI - Work Management
8.0
50
Not enough data
8.0
51
Not enough data
8.1
51
Not enough data
8.2
51
Not enough data
Communication
7.5
66
Not enough data
8.7
69
Not enough data
8.1
66
Not enough data
8.3
73
Not enough data
8.5
69
Not enough data
Content & Documents
9.0
77
Not enough data
9.0
75
Not enough data
8.8
76
Not enough data
9.0
75
Not enough data
Controls
8.4
65
Not enough data
8.6
67
Not enough data
8.8
69
Not enough data
8.2
65
Not enough data
8.5
67
Not enough data
Project Management
8.5
71
Not enough data
8.7
68
Not enough data
9.0
68
Not enough data
9.2
75
Not enough data
Remote Collaboration
9.0
68
Not enough data
8.9
67
Not enough data
8.8
68
Not enough data
7.5
66
Not enough data
Generative AI
8.2
72
Not enough data
8.2
69
Not enough data
Agentic AI - Project Collaboration
7.6
63
Not enough data
7.9
63
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.2
24
Not enough data
9.1
25
Not enough data
8.6
16
Not enough data
8.5
12
Not enough data
8.8
16
Self-Service Platform
Not enough data
9.2
14
Not enough data
8.6
12
Not enough data
8.7
14
Not enough data
8.5
16
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management and Discovery - IT Documentation
8.4
184
Not enough data
8.5
188
Not enough data
8.5
187
Not enough data
Operations - IT Documentation
8.5
188
Not enough data
8.0
181
Not enough data
8.2
178
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Confluence and Shelf are categorized as Knowledge Base
Unique Categories
Confluence is categorized as Project Collaboration, Unified Workspaces, Work Management, and IT Documentation
Shelf is categorized as Genesys AppFoundry Marketplace, Contact Center Knowledge Base, and Customer Self-Service
Reviews
Reviewers' Company Size
Confluence
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Shelf
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.9%
Information Technology and Services
19.5%
Internet
6.3%
Financial Services
5.5%
Marketing and Advertising
4.4%
Other
43.5%
Financial Services
16.3%
Consumer Services
11.1%
Food & Beverages
6.7%
Telecommunications
5.9%
Leisure, Travel & Tourism
5.2%
Other
54.8%
Discussions
What is confluence tool used for?
6 Comments
TS
In short, it is a tool to collaborate on content across an organization, track changes/workflows for policies and procedures, and even act as an internal...Read more
How is Confluence being utilized to improve knowledge management and collaboration in remote work environments?
3 Comments
RB
In my opinion the possibility of sharing and editing knowledge easily is a main power here. Every who has rights to editing files could easy correct them and...Read more
What is Confluence used for?
3 Comments
PD
Documentation, Internal knowledge base, blog posts.Read more
Is it a better way to upload pictures (print screen) with better resolution?
1 Comment
Official Response from Shelf
Hello and thank you for reaching out!
There are several ways you can go about getting images into Shelf: you can either upload them as images or as part...Read more
Shelf has no more discussions with answers
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