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Compare Confluence and Shelf 
Featured Products
At a Glance
Market Segments
Mid-Market (47.7% of reviews)
Mid-Market (55.2% of reviews)
Entry-Level Pricing
Free 10 Users Per Month
No pricing available
Confluence
Star Rating
(4,225)4.1 out of 5
Market Segments
Mid-Market (47.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansShelf
Star Rating
(140)4.7 out of 5
Market Segments
Mid-Market (55.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ShelfSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Confluence excels in collaboration features, with users highlighting its ability for real-time editing and effective project documentation. This makes it particularly beneficial for teams working on large projects, as it helps prevent knowledge loss when team members leave.
- Users say that Shelf stands out for its organization capabilities, allowing users to find information quickly without sifting through excessive content. One reviewer noted that it keeps everything in one place, which saves time and enhances productivity.
- Reviewers mention that Confluence offers a wide range of professional templates, which are particularly useful for meeting notes and project plans. This feature contributes to its high satisfaction ratings among users who appreciate structured documentation.
- According to verified reviews, Shelf's integration with AI chatbots is a significant advantage, as it optimizes knowledge management for both internal and external customer interactions. Users find this feature essential for ensuring accurate responses from their AI systems.
- G2 reviewers highlight that Shelf provides a seamless setup experience, with users praising its Content Intelligence feature that benefits content administrators. This ease of setup is reflected in its higher ratings for implementation compared to Confluence.
- Users report that while Confluence has a robust feature set, it sometimes struggles with user experience compared to Shelf, which has received higher marks for ease of use and overall satisfaction. This difference may influence teams looking for a more intuitive platform.
Pricing
Entry-Level Pricing
Confluence
Free
Free
10 Users Per Month
Free forever for 10 users
- Pages & Spaces
- Organize & connect work with databases
- Hundreds of templates
Shelf
No pricing availableFree Trial
Confluence
Free Trial is available
Shelf
No trial information availableRatings
Meets Requirements
8.5
3,593
9.2
97
Ease of Use
8.0
3,637
9.4
98
Ease of Setup
8.2
1,139
9.6
59
Ease of Admin
8.0
830
9.5
62
Quality of Support
8.1
2,451
9.7
93
Has the product been a good partner in doing business?
8.5
749
9.8
61
Product Direction (% positive)
7.5
3,538
9.2
92
Features by Category
Administration
Not enough data
9.1
41
Not enough data
9.2
35
Not enough data
9.3
36
Knowledge Management
Not enough data
9.7
59
Not enough data
9.3
48
Not enough data
9.0
52
Compliance
Not enough data
9.4
44
Not enough data
9.5
40
Not enough data
9.4
36
Not enough data
9.1
28
Customer Support
Not enough data
9.5
61
Not enough data
9.2
51
Not enough data
9.1
53
Data Security
Not enough data
9.3
31
Not enough data
9.3
33
Not enough data
9.5
39
Not enough data
Feature Not Available
Administration
Not enough data
9.2
41
Not enough data
9.4
52
Not enough data
9.7
56
Generative AI
Not enough data
Not enough data
Knowledge Pages
8.5
772
8.6
22
8.4
733
9.1
23
8.8
776
9.0
24
8.3
650
8.8
23
7.8
435
7.8
9
8.6
511
8.2
12
Knowledge Dissemination
8.3
670
9.0
22
8.6
771
9.1
24
9.2
835
9.4
24
8.6
787
8.4
25
8.1
476
8.7
13
7.8
420
7.6
7
8.7
507
9.0
12
8.3
470
7.9
8
8.5
444
9.0
10
Agentic AI - Knowledge Base
7.6
173
Not enough data
7.5
172
Not enough data
7.5
173
Not enough data
Login Options
9.2
42
Not enough data
8.2
32
Not enough data
Productivity
7.4
30
Not enough data
8.1
32
Not enough data
7.9
31
Not enough data
7.4
31
Not enough data
7.7
32
Not enough data
Customization
8.0
32
Not enough data
8.8
34
Not enough data
8.0
31
Not enough data
Agentic AI - Unified Workspaces
7.0
26
Not enough data
7.5
29
Not enough data
Automation
8.5
48
Not enough data
8.5
45
Not enough data
8.6
49
Not enough data
Administration
8.7
47
Not enough data
8.3
45
Not enough data
9.0
44
Not enough data
Project management
8.7
45
Not enough data
8.3
45
Not enough data
8.7
46
Not enough data
8.4
46
Not enough data
8.3
44
Not enough data
7.7
43
Not enough data
8.3
46
Not enough data
Workload
7.7
44
Not enough data
8.4
46
Not enough data
8.5
46
Not enough data
8.0
45
Not enough data
Communication & Collaboration
8.6
45
Not enough data
9.1
52
Not enough data
9.0
51
Not enough data
Cost Management
7.7
44
Not enough data
7.9
45
Not enough data
7.6
43
Not enough data
Integration
8.0
42
Not enough data
7.8
45
Not enough data
7.7
44
Not enough data
Generative AI
7.9
43
Not enough data
7.9
42
Not enough data
Agentic AI - Work Management
7.5
39
Not enough data
7.6
40
Not enough data
7.7
40
Not enough data
7.9
39
Not enough data
Communication
7.1
57
Not enough data
8.4
60
Not enough data
7.6
55
Not enough data
8.1
61
Not enough data
8.2
56
Not enough data
Content & Documents
8.9
63
Not enough data
8.8
60
Not enough data
8.6
61
Not enough data
8.8
61
Not enough data
Controls
8.3
53
Not enough data
8.5
54
Not enough data
8.6
56
Not enough data
7.9
52
Not enough data
8.2
54
Not enough data
Project Management
8.1
56
Not enough data
8.4
55
Not enough data
8.8
54
Not enough data
9.0
53
Not enough data
Remote Collaboration
9.0
57
Not enough data
8.7
54
Not enough data
8.7
54
Not enough data
7.1
54
Not enough data
Generative AI
7.9
57
Not enough data
7.7
55
Not enough data
Agentic AI - Project Collaboration
7.0
50
Not enough data
7.5
50
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.2
24
Not enough data
9.1
25
Not enough data
8.6
16
Not enough data
8.5
12
Not enough data
8.8
16
Self-Service Platform
Not enough data
9.2
14
Not enough data
8.6
12
Not enough data
8.7
14
Not enough data
8.5
16
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management and Discovery - IT Documentation
8.4
178
Not enough data
8.5
182
Not enough data
8.5
181
Not enough data
Operations - IT Documentation
8.4
178
Not enough data
8.0
174
Not enough data
8.2
174
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Confluence and Shelf are categorized as Knowledge Base
Unique Categories
Confluence is categorized as Project Collaboration, Unified Workspaces, Work Management, and IT Documentation
Shelf is categorized as Genesys AppFoundry Marketplace, Contact Center Knowledge Base, and Customer Self-Service
Reviews
Reviewers' Company Size
Confluence
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Shelf
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.9%
Information Technology and Services
19.8%
Internet
6.3%
Financial Services
5.5%
Marketing and Advertising
4.3%
Other
43.2%
Financial Services
16.4%
Consumer Services
11.2%
Food & Beverages
6.7%
Telecommunications
6.0%
Leisure, Travel & Tourism
4.5%
Other
55.2%
Discussions
What is confluence tool used for?
6 Comments
TS
In short, it is a tool to collaborate on content across an organization, track changes/workflows for policies and procedures, and even act as an internal...Read more
Uses for Confluence?
3 Comments
FP
Yes we use it. We have an internal intranet on sharepoint but we use confluence for all our development documentation because it has its tight integration...Read more
What are the characteristics of confluence?
3 Comments
JK
It's a helpful tool for documentation, summaries, and collaboration. Information is organized and surfaced in a comprehensive (but not overwhelming) format....Read more
Is it a better way to upload pictures (print screen) with better resolution?
1 Comment
Official Response from Shelf
Hello and thank you for reaching out!
There are several ways you can go about getting images into Shelf: you can either upload them as images or as part...Read more
Shelf has no more discussions with answers
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