Top 10 Shelf Alternatives & Competitors

Top 10 Alternatives to Shelf Recently Reviewed By G2 Community

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Guru
By Guru
4.7/5
(2,307)
Product Description
Guru is the AI Source of Truth that connects your company’s knowledge, delivers cited answers everywhere you work, and keeps information accurate automatically.
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Reviewers say compared to Shelf, Guru is:
More expensive
Better at meeting requirements
Categories in common with Shelf:
Knowledge Base
Contact Center Knowledge Base

Bloomfire
By Bloomfire
4.6/5
(509)
Product Description
Bloomfire is a searchable and secure hub for your company knowledge. Bloomfire helps teams find knowledge fast so everyone has information when and where they need it.
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Reviewers say compared to Shelf, Bloomfire is:
More expensive
Categories in common with Shelf:
Knowledge Base
Contact Center Knowledge Base

Document360
By Kovai Limited
4.7/5
(497)
Product Description
Document360 helps your team create, collaborate, and publish a self-service knowledge base for your software with ease
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Reviewers say compared to Shelf, Document360 is:
More expensive
Categories in common with Shelf:
Knowledge Base
Contact Center Knowledge Base
Customer Self-Service
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Salesforce Service Cloud
By Salesforce
4.4/5
(7,164)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Reviewers say compared to Shelf, Salesforce Service Cloud is:
More expensive
Categories in common with Shelf:
Contact Center Knowledge Base
Customer Self-Service

Zendesk for Customer Service
By Zendesk
4.3/5
(6,651)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to Shelf, Zendesk for Customer Service is:
Slower to reach roi
More expensive
Categories in common with Shelf:
Customer Self-Service

Helpjuice
By Helpjuice
4.7/5
(362)
Product Description
Helpjuice’s easy-to-use and most powerful knowledge base software is designed from the ground up to help you scale your customer support, and, collaborate better with your team.
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Reviewers say compared to Shelf, Helpjuice is:
More expensive
Categories in common with Shelf:
Knowledge Base
Contact Center Knowledge Base
Customer Self-Service

Notion
By Notion
4.6/5
(8,854)
Product Description
Notion is a unified workspace for teams. Notion is a connected workspace where your team can create docs, take notes, manage tasks, and organize your work – all in one place. And now, with Notion AI, you can augment your capabilities in new and unexpected ways. Leverage the power of AI right inside Notion, across all your notes and docs, without the need to jump between your work and a separate AI-powered tool.
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Reviewers say compared to Shelf, Notion is:
More expensive
Categories in common with Shelf:
Knowledge Base

Talkdesk
By Talkdesk
4.4/5
(2,492)
Product Description
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
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Reviewers say compared to Shelf, Talkdesk is:
Slower to reach roi
More expensive
Categories in common with Shelf:
Contact Center Knowledge Base

Yext
By Yext
4.4/5
(942)
Product Description
Yext is an API-first, composable software platform that collects and organizes content from across the enterprise to deliver relevant, actionable information — in the form of answers — wherever people ask questions about a business.
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Reviewers say compared to Shelf, Yext is:
More expensive
Categories in common with Shelf:
Knowledge Base
Contact Center Knowledge Base
Customer Self-Service

G2 Deals

Buying software just got smarter. And cheaper.

This is how G2 Deals can help you:

• Easily shop for curated – and trusted – software
• Own your own software buying journey
• Discover exclusive deals on software

See Exclusive Offers