1. [Home](https://www.g2.com/) 2. ... 3. [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base) 4. [Shelf Discussions](https://www.g2.com/products/shelf-shelf/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d7607d1af8094f1d19307a35dbea30e4/shelf-shelf.png "Product Avatar Image") ![Reward for good Shelf reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/38773/medal.svg "Reward for good Shelf reviews") ](/products/shelf-shelf/reviews) [ Shelf ](/products/shelf-shelf/reviews) (141)4.7/5 Shelf is the AI Data Layer for trusted enterprise AI and better answers for people. Shelf translates fragmented enterprise knowledge, documents, and files - together with the business context and logic that give them meaning - into a reusable AI data model. By embedding company-specific terminology, relationships, policies, and operating rules, Shelf gives AI agents the context to reason accurately and act with confidence. Enterprise governance and continuous quality assurance keep knowledge current, consistent, and accessible to the right people and agents. Built for reuse across AI applications, Shelf provides a shared foundation for knowledge management, search, agent assistance, and self-service - helping enterprises improve answer reliability, build trust, and scale AI with greater control. Show More * * * ### 83.0 Nps Score Already have Shelf? ### All Shelf Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Konstantina S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Konstantina S.") KS Loading... [Konstantina S.](https://www.g2.com/users/12107bd7-74f0-4764-bb14-c5cf2a88a8c5 "Konstantina S.") • about 5 years ago back office agent back office agent More Options - [ # Is it a better way to upload pictures (print screen) with better resolution? ](/discussions/is-it-a-better-way-to-upload-pictures-print-screen-with-better-resolution) Usually, when users upload print screens from VM, the resolution is not so good. 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Answer a few questions to help the Shelf community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fshelf-shelf%2Fdiscuss%3Fsmall_ask%3Dshelf-shelf) No ## Top Contributors in Shelf 1 ![Fikret A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fikret A.") FA Loading... ### [Fikret A.](https://www.g2.com/users/6fb8b1bc-68f5-4718-8b0f-ef2077aaa729 "Fikret A.") Customer Success Manager 1 pt 2 ![Konstantina S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Konstantina S.") KS Loading... ### [Konstantina S.](https://www.g2.com/users/12107bd7-74f0-4764-bb14-c5cf2a88a8c5 "Konstantina S.") back office agent 1 pt