Compare Comm100 and Fin by Intercom 
At a Glance
Market Segments
Small-Business (46.3% of reviews)
Small-Business (58.5% of reviews)
Entry-Level Pricing
$31.00 1 Agent Per Month
$0.99 1 Outcome
Comm100
Star Rating
(46)4.4 out of 5
Market Segments
Small-Business (46.3% of reviews)
Pros & Cons
Entry-Level Pricing
$31.00 1 Agent Per Month
Browse all 4 pricing plansFin by Intercom
Star Rating
(3,815)4.5 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in user satisfaction, boasting a higher overall score compared to Comm100. Users appreciate the clean and simple interface that aligns well with the needs of startups, making it a popular choice for small businesses.
- Users say that Comm100 offers a robust range of functions that can be personalized to meet specific needs. Recent feedback highlights its strong AI features and the platform's ability to handle high traffic smoothly, which is crucial for businesses with significant customer interactions.
- Reviewers mention that Fin by Intercom's AI capabilities are particularly impressive, with users praising its ability to pull content from articles and previous responses. This feature allows for accurate and up-to-date answers, enhancing the customer support experience.
- According to verified reviews, Comm100 shines in its ease of setup and administration, with users noting that the onboarding process is intuitive and the support team is responsive throughout the implementation phase.
- Users highlight that while both platforms offer good support, Fin by Intercom has a slight edge in providing comprehensive information to customers, including screenshots and detailed instructions, which helps reduce the volume of complex inquiries.
- G2 reviewers indicate that Comm100 is particularly well-suited for mid-market businesses, while Fin by Intercom is favored by small businesses. This distinction suggests that each product may cater better to different market segments, impacting their overall effectiveness based on user needs.
Pricing
Entry-Level Pricing
Comm100
Live Chat Startup
$31.00
1 Agent Per Month
- Full widget customization
- Multi-language chat
- Canned messages
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Comm100
Free Trial is available
Fin by Intercom
Free Trial is available
Ratings
Meets Requirements
8.8
41
8.7
2,877
Ease of Use
8.9
41
8.9
2,907
Ease of Setup
8.6
32
8.4
1,510
Ease of Admin
9.0
23
8.6
1,340
Quality of Support
8.8
40
8.6
2,773
Has the product been a good partner in doing business?
8.7
23
8.8
1,336
Product Direction (% positive)
8.3
41
8.8
2,728
Features by Category
Ticket and Case Management
Not enough data
8.6
1102
|
Verified
Not enough data
8.8
1122
|
Verified
Not enough data
8.7
1100
|
Verified
Not enough data
8.6
1151
|
Verified
Not enough data
8.3
681
|
Verified
Not enough data
8.8
1138
|
Verified
Not enough data
8.8
1063
|
Verified
Not enough data
8.6
964
|
Verified
Generative AI
Not enough data
8.3
249
Not enough data
8.2
249
Agentic AI - Help Desk
Not enough data
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Communication Channels
Not enough data
8.8
894
|
Verified
Not enough data
8.8
1093
|
Verified
Not enough data
9.4
1269
|
Verified
Not enough data
8.3
812
Not enough data
7.6
523
Platform
Not enough data
8.1
722
|
Verified
8.2
16
|
Verified
8.2
1270
|
Verified
Not enough data
8.7
826
|
Verified
Not enough data
8.7
791
|
Verified
Not enough data
8.1
1018
|
Verified
Not enough data
8.2
1019
|
Verified
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Channels
Not enough data
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Customers
Not enough data
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.8
229
Not enough data
8.3
218
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Generative AI
Not enough data
Feature Not Available
Not enough data
8.2
85
Responses
Not enough data
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Automation - AI Agents
Not enough data
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Platform
Not enough data
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Autonomy - AI Agents
Not enough data
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Generative AI
Not enough data
Feature Not Available
Not enough data
8.8
50
Responses
Not enough data
8.8
597
Not enough data
8.8
587
Not enough data
9.0
589
Not enough data
8.8
558
Not enough data
8.6
478
Platform
Not enough data
9.5
616
Not enough data
8.9
584
Not enough data
8.8
579
Not enough data
8.7
564
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
583
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
142
Conversational Platform
Not enough data
8.7
1058
Not enough data
8.7
839
Not enough data
8.7
858
Not enough data
9.0
779
Support Automation
Not enough data
8.6
859
Not enough data
8.7
901
Not enough data
8.5
519
Not enough data
8.8
813
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
155
Customer Support
Not enough data
8.6
202
Feature Not Available
7.4
185
Not enough data
9.0
214
Automation
Not enough data
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Artificial Intelligence
Not enough data
8.5
201
Not enough data
8.6
193
Not enough data
8.5
204
Generative AI
Not enough data
8.3
297
Not enough data
8.3
295
Feature Not Available
Feature Not Available
Communication
9.3
21
|
Verified
9.2
1443
|
Verified
9.1
17
|
Verified
8.9
1451
|
Verified
6.9
9
8.7
1192
|
Verified
9.1
13
|
Verified
9.1
1358
|
Verified
Not enough data
8.2
595
Internal Use
8.2
16
|
Verified
8.2
1270
|
Verified
Not enough data
8.7
1095
|
Verified
7.9
12
|
Verified
8.2
1043
|
Verified
Not enough data
8.7
1251
|
Verified
Not enough data
8.9
1321
|
Verified
7.9
11
|
Verified
8.6
1289
|
Verified
Generative AI
Not enough data
8.2
94
Self-Service Experience
Not enough data
9.0
657
Not enough data
8.9
653
Not enough data
Feature Not Available
Not enough data
8.2
491
Not enough data
8.4
536
Self-Service Platform
Not enough data
8.7
532
Not enough data
8.8
540
Not enough data
8.4
482
Not enough data
8.6
524
Agentic AI - Customer Self-Service
Not enough data
7.4
47
Not enough data
7.9
47
Not enough data
7.4
47
Not enough data
7.9
49
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.5
47
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Feature Not Available
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Channels
Not enough data
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Insight
Not enough data
9.1(won by default)
86
Not enough data
9.2(won by default)
88
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Generative AI
Not enough data
Feature Not Available
Not enough data
7.4
17
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.8
190
Not enough data
7.9
195
Not enough data
7.8
167
Not enough data
8.5
188
Not enough data
8.0
161
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.5
158
Not enough data
7.9
160
Not enough data
7.9
170
Not enough data
8.5
186
Automation
Not enough data
8.3
190
Not enough data
8.0
163
Not enough data
7.2
156
Autonomy
Not enough data
7.6
162
Not enough data
7.7
163
Not enough data
7.2
160
Not enough data
7.7
166
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Comm100 and Fin by Intercom are categorized as AI Customer Support Agents, Live Chat, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Social Customer Service, Help Desk, and Customer Self-Service
Unique Categories
Comm100 is categorized as AI Chatbots
Fin by Intercom is categorized as Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, and Conversational Interface Agents
Reviews
Reviewers' Company Size
Comm100
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Gambling & Casinos
11.6%
Computer Software
9.3%
Accounting
7.0%
Retail
7.0%
Information Technology and Services
7.0%
Other
58.1%
Computer Software
26.5%
Information Technology and Services
13.2%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Discussions
Comm100 has no discussions with answers
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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