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At a Glance
Market Segments
Small-Business (62.8% of reviews)
Small-Business (71.4% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
$70 user/month (billed monthly)
CloudTalk
Star Rating
(1,623)4.4 out of 5
Market Segments
Small-Business (62.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansVoiptime Cloud
Star Rating
(14)4.9 out of 5
Market Segments
Small-Business (71.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$70 user/month (billed monthly)
Learn more about Voiptime CloudSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Voiptime Cloud excels in its predictive dialing feature, scoring 9.8, which reviewers mention significantly enhances call efficiency compared to CloudTalk's score of 8.2 in the same area.
- Reviewers mention that Voiptime Cloud's call recording feature is top-notch, achieving a perfect score of 10.0, while CloudTalk's call recording feature, although solid, only scores 8.9, indicating a notable difference in quality.
- G2 users highlight Voiptime Cloud's superior quality of support, with a score of 9.2, which reviewers say provides a more responsive and helpful experience than CloudTalk's support rating of 8.8.
- Users on G2 report that Voiptime Cloud offers better scalability with a score of 9.5, which reviewers mention is crucial for growing businesses, while CloudTalk's scalability score is lower at 8.1.
- Reviewers mention that Voiptime Cloud's automation features, particularly in performance analysis and session summary notes, score highly at 8.9 and 8.4 respectively, whereas CloudTalk's automation features do not match this level of effectiveness.
- Users say that Voiptime Cloud's integration capabilities are robust, scoring 9.4, which reviewers mention allows for seamless connectivity with other tools, while CloudTalk's integration score of 8.1 suggests it may not offer the same level of flexibility.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Voiptime Cloud
Voiptime Contact Center
$70
user/month (billed monthly)
All-in-one contact center software for multichannel customer interactions
(for teams from 3 up to 600)
- Multichannel communication (voice, email, robocalls, web chat, web callback)
- ACD routing
- Inbound and outbound IVR
Free Trial
CloudTalk
Free Trial is available
Voiptime Cloud
Free Trial is available
Ratings
Meets Requirements
8.7
1,389
9.5
13
Ease of Use
9.1
1,417
8.8
13
Ease of Setup
8.9
1,030
9.0
5
Ease of Admin
8.9
603
Not enough data
Quality of Support
8.8
1,258
9.2
13
Has the product been a good partner in doing business?
8.9
604
Not enough data
Product Direction (% positive)
8.8
1,351
8.2
13
Features by Category
Dialing Options
8.6
232
|
Verified
Not enough data
8.5
224
|
Verified
9.4
6
|
Verified
8.4
23
Not enough data
Agent Tools
8.1
204
|
Verified
9.7
5
|
Verified
8.2
210
|
Verified
9.7
10
|
Verified
8.9
236
|
Verified
9.8
10
|
Verified
Automation
8.3
200
|
Verified
Not enough data
8.3
196
|
Verified
Not enough data
8.2
198
|
Verified
Not enough data
Agentic AI - Auto Dialer
6.9
20
Not enough data
7.8
20
Not enough data
AI Capabilities - Auto Dialer
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Not enough data
Quality Assurance
9.1
79
Not enough data
9.0
76
Not enough data
9.0
80
Not enough data
Engagement
8.7
77
Not enough data
9.2
86
Not enough data
8.7
76
Not enough data
Performance
8.9
77
Not enough data
9.1
81
Not enough data
Generative AI
8.6
22
Not enough data
8.6
32
Not enough data
Channels
8.9
632
|
Verified
Not enough data
7.8
507
Not enough data
7.7
490
Not enough data
7.9
525
|
Verified
Not enough data
7.8
489
Not enough data
Generative AI
7.6
280
Not enough data
Functions
8.5
568
|
Verified
Not enough data
8.4
571
|
Verified
Not enough data
8.6
561
|
Verified
Not enough data
8.2
510
Not enough data
8.2
516
|
Verified
Not enough data
8.5
520
|
Verified
Not enough data
8.4
534
|
Verified
Not enough data
8.4
525
|
Verified
Not enough data
Agentic AI - Contact Center
7.9
144
Not enough data
8.3
144
Not enough data
8.2
143
Not enough data
8.1
142
Not enough data
Administrative
8.5
582
|
Verified
Not enough data
8.8
588
|
Verified
Not enough data
8.7
617
|
Verified
Not enough data
8.8
573
|
Verified
Not enough data
8.3
515
|
Verified
Not enough data
Workforce Management
8.7
110
|
Verified
Not enough data
8.7
105
|
Verified
Not enough data
8.6
95
|
Verified
Not enough data
8.7
101
|
Verified
Not enough data
8.8
106
Not enough data
Administration
8.8
115
|
Verified
Not enough data
8.9
113
|
Verified
Not enough data
8.8
118
|
Verified
Not enough data
8.5
107
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
Platform
7.8
211
Not enough data
8.3
227
Not enough data
8.1
225
Not enough data
8.5
234
Not enough data
8.2
236
Not enough data
8.1
221
Not enough data
8.2
225
Not enough data
Generative AI
7.4
106
Not enough data
Workforce Management
8.8
230
Not enough data
8.7
230
Not enough data
Call Center Infrastructure (CCI)
8.7
21
Not enough data
8.9
21
Not enough data
9.1
20
Not enough data
8.7
20
Not enough data
Administrative
9.0
237
Not enough data
8.7
239
Not enough data
Generative AI
7.9
37
Not enough data
Basic Communication - Cloud PBX
9.4
26
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
25
Not enough data
9.2
26
Not enough data
9.6
24
Not enough data
Advanced Features - Cloud PBX
9.5
25
Not enough data
9.4
26
Not enough data
9.4
26
Not enough data
8.5
25
Not enough data
Platform Basics - VoIP Providers
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.4
24
Not enough data
7.7
22
Not enough data
7.4
22
Not enough data
Basic Communication
8.9
227
|
Verified
Not enough data
6.5
136
Feature Not Available
7.1
156
|
Verified
Not enough data
6.3
129
Feature Not Available
7.3
146
|
Verified
Feature Not Available
8.0
160
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Not enough data
Access
8.0
155
Feature Not Available
8.0
169
|
Verified
Feature Not Available
8.3
178
|
Verified
Feature Not Available
Advanced Features
7.6
160
|
Verified
Not enough data
7.6
151
|
Verified
Not enough data
8.9
207
|
Verified
Not enough data
Agentic AI - Outbound Call Tracking
7.4
90
Not enough data
7.4
90
Not enough data
Calling
9.0
467
10.0
9
8.1
399
Not enough data
8.5
426
Not enough data
8.8
442
Not enough data
8.3
102
Not enough data
Contacts
8.1
418
8.3
7
8.0
392
Feature Not Available
8.2
403
10.0
9
Insights
8.4
417
8.5
9
8.4
407
9.4
9
8.3
384
Not enough data
7.2
346
Not enough data
7.5
351
Feature Not Available
8.0
95
Not enough data
Categories
Categories
Shared Categories
CloudTalk and Voiptime Cloud are categorized as Auto Dialer, Outbound Call Tracking, and VoIP Providers
Unique Categories
CloudTalk is categorized as Speech Analytics, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, Contact Center Quality Assurance, and Cloud PBX Platforms
Voiptime Cloud has no unique categories
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Voiptime Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.8%
Information Technology and Services
9.4%
Marketing and Advertising
5.7%
Financial Services
5.0%
Education Management
4.7%
Other
65.4%
Marketing and Advertising
35.7%
Computer Software
28.6%
Real Estate
7.1%
International Affairs
7.1%
Information Technology and Services
7.1%
Other
14.3%
Alternatives
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
How can you cancel your subscription? I haven't saw anything displayed
1 Comment
DC
Hey Marian,
cancellation can be done by reaching out to CloudTalk's support team. We are also working on imlementing a self-cancel option to make it even...Read more
Voiptime Cloud has no discussions with answers
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