Compare CloudTalk and Voiptime Cloud 
Featured Products
At a Glance
Market Segments
Small-Business (63.6% of reviews)
Small-Business (71.4% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
$70 user/month (billed monthly)
CloudTalk
Star Rating
(1,745)4.4 out of 5
Market Segments
Small-Business (63.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansVoiptime Cloud
Star Rating
(14)4.9 out of 5
Market Segments
Small-Business (71.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$70 user/month (billed monthly)
Learn more about Voiptime CloudSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Voiptime Cloud excels in ease of setup, with users highlighting its quick implementation process, often taking less than two days to get started. This is complemented by features like two-way CRM integration, which enhances the user experience during calls.
- Users say that CloudTalk offers a more intuitive interface, making it easy for agents to onboard quickly. Reviewers appreciate the clean design and the dashboard's ability to provide clear visibility into call activity and performance, which is crucial for daily operations.
- According to verified reviews, Voiptime Cloud's intelligent call routing significantly reduces call transfers, improving customer satisfaction. Users have noted that the customizable IVR helps streamline the customer experience, minimizing wait times.
- Reviewers mention that CloudTalk shines in its emotion tracking capabilities, providing insights into call dynamics. This feature allows teams to better understand customer sentiments, which can enhance service quality and responsiveness.
- G2 reviewers highlight that while Voiptime Cloud has a higher star rating, CloudTalk's larger user base and recent activity suggest a more robust community and support network, which can be beneficial for troubleshooting and shared experiences.
- Users report that Voiptime Cloud's quality of support is a strong point, with many praising the responsiveness and helpfulness of the support team. This contrasts with CloudTalk, where some users have noted that while support is good, it may not always match the level of personalized assistance found with Voiptime Cloud.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Voiptime Cloud
Voiptime Contact Center
$70
user/month (billed monthly)
All-in-one contact center software for multichannel customer interactions
(for teams from 3 up to 600)
- Multichannel communication (voice, email, robocalls, web chat, web callback)
- ACD routing
- Inbound and outbound IVR
Free Trial
CloudTalk
Free Trial is available
Voiptime Cloud
Free Trial is available
Ratings
Meets Requirements
8.7
1,505
9.5
13
Ease of Use
9.1
1,534
8.8
13
Ease of Setup
8.9
1,144
9.0
5
Ease of Admin
8.9
633
Not enough data
Quality of Support
8.8
1,367
9.2
13
Has the product been a good partner in doing business?
8.9
634
Not enough data
Product Direction (% positive)
8.8
1,456
8.2
13
Features by Category
Dialing Options
8.6
232
|
Verified
Not enough data
8.5
224
|
Verified
9.4
6
|
Verified
8.4
23
Not enough data
Agent Tools
8.1
204
|
Verified
9.7
5
|
Verified
8.2
210
|
Verified
9.7
10
|
Verified
8.9
238
|
Verified
9.8
10
|
Verified
Automation
8.3
201
|
Verified
Not enough data
8.3
197
|
Verified
Not enough data
8.2
198
|
Verified
Not enough data
Agentic AI - Auto Dialer
6.9
20
Not enough data
7.8
21
Not enough data
AI Capabilities - Auto Dialer
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Not enough data
Quality Assurance
9.1
79
Not enough data
9.0
76
Not enough data
9.1
81
Not enough data
Engagement
8.7
77
Not enough data
9.2
89
Not enough data
8.7
76
Not enough data
Performance
9.0
80
Not enough data
9.1
81
Not enough data
Generative AI
8.6
22
Not enough data
8.6
32
Not enough data
Channels
9.0
707
|
Verified
Not enough data
7.8
506
Not enough data
7.6
489
Not enough data
7.9
531
|
Verified
Not enough data
7.8
489
Not enough data
Generative AI
7.6
280
Not enough data
Functions
8.5
575
|
Verified
Not enough data
8.4
572
|
Verified
Not enough data
8.6
565
|
Verified
Not enough data
8.2
517
Not enough data
8.2
523
|
Verified
Not enough data
8.5
523
|
Verified
Not enough data
8.4
534
|
Verified
Not enough data
8.4
526
|
Verified
Not enough data
Agentic AI - Contact Center
7.8
143
Not enough data
8.4
164
Not enough data
8.2
143
Not enough data
8.1
141
Not enough data
Administrative
8.5
587
|
Verified
Not enough data
8.8
591
|
Verified
Not enough data
8.7
642
|
Verified
Not enough data
8.8
593
|
Verified
Not enough data
8.3
515
|
Verified
Not enough data
Workforce Management
8.7
110
|
Verified
Not enough data
8.7
104
|
Verified
Not enough data
8.6
94
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
8.7
106
Not enough data
Administration
8.8
115
|
Verified
Not enough data
8.9
112
|
Verified
Not enough data
8.8
117
|
Verified
Not enough data
8.4
106
|
Verified
Not enough data
8.7
99
|
Verified
Not enough data
Platform
7.8
210
Not enough data
8.3
227
Not enough data
8.1
224
Not enough data
8.5
234
Not enough data
8.2
235
Not enough data
8.1
222
Not enough data
8.2
224
Not enough data
Generative AI
7.4
105
Not enough data
Workforce Management
8.8
231
Not enough data
8.6
229
Not enough data
Call Center Infrastructure (CCI)
8.6
20
Not enough data
9.0
20
Not enough data
9.2
19
Not enough data
8.7
19
Not enough data
Administrative
9.0
237
Not enough data
8.7
239
Not enough data
Generative AI
8.0
36
Not enough data
Basic Communication - Cloud PBX
9.4
28
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
26
Not enough data
9.2
26
Not enough data
9.6
24
Not enough data
Advanced Features - Cloud PBX
9.5
25
Not enough data
9.4
28
Not enough data
9.4
26
Not enough data
8.5
25
Not enough data
Platform Basics - VoIP Providers
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.4
28
Not enough data
7.7
22
Not enough data
7.4
22
Not enough data
Basic Communication
9.0
239
|
Verified
Not enough data
6.5
137
Feature Not Available
7.1
157
|
Verified
Not enough data
6.3
129
Feature Not Available
7.3
146
|
Verified
Feature Not Available
8.0
160
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Not enough data
Access
8.0
155
Feature Not Available
8.0
170
|
Verified
Feature Not Available
8.3
178
|
Verified
Feature Not Available
Advanced Features
7.6
160
|
Verified
Not enough data
7.6
152
|
Verified
Not enough data
8.9
210
|
Verified
Not enough data
Agentic AI - Outbound Call Tracking
7.4
88
Not enough data
7.4
88
Not enough data
Calling
9.0
478
10.0
9
8.1
398
Not enough data
8.5
427
Not enough data
8.8
451
Not enough data
8.3
105
Not enough data
Contacts
8.1
417
8.3
7
8.0
391
Feature Not Available
8.2
403
10.0
9
Insights
8.4
422
8.5
9
8.4
407
9.4
9
8.3
382
Not enough data
7.2
344
Not enough data
7.5
350
Feature Not Available
8.0
95
Not enough data
Categories
Categories
Shared Categories
CloudTalk and Voiptime Cloud are categorized as Auto Dialer, Outbound Call Tracking, and VoIP Providers
Unique Categories
CloudTalk is categorized as Speech Analytics, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, Contact Center Quality Assurance, and Cloud PBX Platforms
Voiptime Cloud has no unique categories
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Voiptime Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.2%
Information Technology and Services
9.3%
Marketing and Advertising
6.1%
Financial Services
5.1%
Education Management
4.4%
Other
65.0%
Marketing and Advertising
35.7%
Computer Software
28.6%
Real Estate
7.1%
International Affairs
7.1%
Information Technology and Services
7.1%
Other
14.3%
Alternatives
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
Voiptime Cloud has no discussions with answers
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