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At a Glance
Market Segments
Small-Business (62.8% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
Starting at $45.00 1 User Per Month
CloudTalk
Star Rating
(1,624)4.4 out of 5
Market Segments
Small-Business (62.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansMaqsam
Star Rating
(47)4.6 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $45.00 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CloudTalk excels in its Call Management feature, scoring 9.0, which allows for seamless handling of incoming and outgoing calls. In contrast, Maqsam's performance in this area is less impressive, with a score of 10.0, indicating a more robust system for managing calls effectively.
- Reviewers mention that Maqsam offers superior Call Monitoring capabilities, achieving a perfect score of 10.0. This feature is crucial for businesses that prioritize quality assurance, while CloudTalk's score of 8.8 suggests it may not provide the same level of oversight.
- G2 users highlight CloudTalk's strong Scalability with a score of 9.5, making it a preferred choice for small businesses looking to grow. Conversely, Maqsam, while effective, does not match this scalability, which could be a concern for rapidly expanding companies.
- Users on G2 report that Maqsam's IVR system is exceptional, scoring a perfect 10.0, which enhances customer interaction and satisfaction. CloudTalk's IVR score of 8.5 indicates it may not offer the same level of customization and efficiency.
- Reviewers mention that CloudTalk's Integrations score of 9.4 is a significant advantage, allowing for better connectivity with other tools and platforms. Maqsam, while functional, scores lower in this area, which may limit its usability in diverse tech environments.
- Users say that Maqsam's Performance Evaluation feature is highly rated at 9.8, providing detailed insights into agent performance. CloudTalk's score of 8.6 suggests it may not deliver the same depth of analysis, which could impact management decisions.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Maqsam
Seat Plans Telephony
Starting at $45.00
1 User Per Month
- Free Setup fees
- Free AI Features (Call Transcription, Call Summary, Sentiment Analysis)
- Full Custom Reporting
Free Trial
CloudTalk
Free Trial is available
Maqsam
Free Trial is available
Ratings
Meets Requirements
8.7
1,389
8.7
33
Ease of Use
9.1
1,417
9.1
35
Ease of Setup
8.9
1,030
8.7
31
Ease of Admin
8.9
603
9.0
29
Quality of Support
8.8
1,258
9.1
35
Has the product been a good partner in doing business?
8.9
604
9.1
28
Product Direction (% positive)
8.8
1,351
9.6
32
Features by Category
Dialing Options
8.6
232
|
Verified
Not enough data
8.5
224
|
Verified
Not enough data
8.4
23
Not enough data
Agent Tools
8.1
204
|
Verified
Not enough data
8.2
210
|
Verified
Not enough data
8.9
236
|
Verified
Not enough data
Automation
8.3
200
|
Verified
Not enough data
8.3
196
|
Verified
Not enough data
8.2
198
|
Verified
Not enough data
Agentic AI - Auto Dialer
6.9
20
Not enough data
7.8
20
Not enough data
AI Capabilities - Auto Dialer
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Not enough data
Quality Assurance
9.1
79
Not enough data
9.0
76
Not enough data
9.0
80
Not enough data
Engagement
8.7
77
Not enough data
9.2
86
Not enough data
8.7
76
Not enough data
Performance
8.9
77
Not enough data
9.1
81
Not enough data
Generative AI
8.6
22
Not enough data
8.6
32
Not enough data
Channels
8.9
632
|
Verified
8.1
17
7.8
507
7.6
13
7.7
490
7.2
13
7.9
525
|
Verified
7.0
14
7.8
489
7.7
14
Generative AI
7.6
280
7.9
14
Functions
8.5
568
|
Verified
8.2
17
8.4
571
|
Verified
8.3
16
8.6
561
|
Verified
8.9
15
8.2
510
8.0
16
8.2
516
|
Verified
8.2
17
8.5
520
|
Verified
8.3
17
8.4
534
|
Verified
8.2
17
8.4
525
|
Verified
8.7
15
Agentic AI - Contact Center
7.9
144
Not enough data
8.3
144
Not enough data
8.2
143
Not enough data
8.1
142
Not enough data
Administrative
8.5
582
|
Verified
8.3
17
8.8
588
|
Verified
8.8
19
8.7
617
|
Verified
8.2
17
8.8
573
|
Verified
9.3
18
8.3
515
|
Verified
8.3
14
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
8.7
110
|
Verified
Not enough data
8.7
105
|
Verified
Not enough data
8.6
95
|
Verified
Not enough data
8.7
101
|
Verified
Not enough data
8.8
106
Not enough data
Administration
8.8
115
|
Verified
Not enough data
8.9
113
|
Verified
Not enough data
8.8
118
|
Verified
Not enough data
8.5
107
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
Platform
7.8
211
8.3
10
8.3
227
8.6
13
8.1
225
9.3
12
8.5
234
9.6
13
8.2
236
9.8
11
8.1
221
9.6
13
8.2
225
9.2
11
Generative AI
7.4
106
9.0
10
Workforce Management
8.8
230
9.9
12
8.7
230
9.4
12
Call Center Infrastructure (CCI)
8.7
21
Not enough data
8.9
21
Not enough data
9.1
20
Not enough data
8.7
20
Not enough data
Administrative
9.0
237
9.7
13
8.7
239
9.3
12
Customer Support
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
7.3
5
Automation
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Artificial Intelligence
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
8.3
5
Generative AI
7.9
37
8.1
6
Basic Communication - Cloud PBX
9.4
26
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
25
Not enough data
9.2
26
Not enough data
9.6
24
Not enough data
Advanced Features - Cloud PBX
9.5
25
Not enough data
9.4
26
Not enough data
9.4
26
Not enough data
8.5
25
Not enough data
Platform Basics - VoIP Providers
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.4
24
Not enough data
7.7
22
Not enough data
7.4
22
Not enough data
Basic Communication
8.9
227
|
Verified
Not enough data
6.5
136
Not enough data
7.1
156
|
Verified
Not enough data
6.3
129
Not enough data
7.3
146
|
Verified
Not enough data
8.0
160
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Not enough data
Access
8.0
155
Not enough data
8.0
169
|
Verified
Not enough data
8.3
178
|
Verified
Not enough data
Advanced Features
7.6
160
|
Verified
Not enough data
7.6
151
|
Verified
Not enough data
8.9
207
|
Verified
Not enough data
Agentic AI - Outbound Call Tracking
7.4
90
Not enough data
7.4
90
Not enough data
Calling
9.0
467
Not enough data
8.1
399
Not enough data
8.5
426
Not enough data
8.8
442
Not enough data
8.3
102
Not enough data
Contacts
8.1
418
Not enough data
8.0
392
Not enough data
8.2
403
Not enough data
Insights
8.4
417
Not enough data
8.4
407
Not enough data
8.3
384
Not enough data
7.2
346
Not enough data
7.5
351
Not enough data
8.0
95
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CloudTalk and Maqsam are categorized as Speech Analytics, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
CloudTalk is categorized as Auto Dialer, Outbound Call Tracking, VoIP Providers, Contact Center Workforce, Contact Center Quality Assurance, and Cloud PBX Platforms
Maqsam is categorized as AI Agents For Business Operations and Customer Service Automation
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Maqsam
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.8%
Information Technology and Services
9.4%
Marketing and Advertising
5.7%
Financial Services
5.0%
Education Management
4.7%
Other
65.4%
Information Technology and Services
11.4%
Financial Services
9.1%
Computer Software
9.1%
Retail
6.8%
Real Estate
6.8%
Other
56.8%
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
How can you cancel your subscription? I haven't saw anything displayed
1 Comment
DC
Hey Marian,
cancellation can be done by reaching out to CloudTalk's support team. We are also working on imlementing a self-cancel option to make it even...Read more
Maqsam has no discussions with answers
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