Compare CloudCall and RingCentral Contact Center 
Featured Products
At a Glance
Market Segments
Small-Business (62.9% of reviews)
Small-Business (50.0% of reviews)
Entry-Level Pricing
Starting at $24.00 1 Users Per Month
No pricing available
CloudCall
Star Rating
(74)3.9 out of 5
Market Segments
Small-Business (62.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $24.00 1 Users Per Month
Browse all 2 pricing plansRingCentral Contact Center
Star Rating
(185)4.1 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about RingCentral Contact CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that CloudCall excels in its mobile capabilities, with users highlighting the convenience of its mobile app for contacting candidates outside of regular hours. This feature is particularly beneficial for those in recruitment roles, allowing for seamless communication on the go.
- Users say that RingCentral Contact Center stands out for its ability to unify customer interactions across multiple channels. Reviewers appreciate the AI-powered efficiency that helps streamline communication, making it easier to manage customer inquiries from various platforms in one place.
- According to verified reviews, CloudCall's integration with Bullhorn is a significant advantage, enabling users to track candidate and client communications effortlessly. This integration reduces the need for extra clicks, enhancing overall workflow efficiency for users in sales and recruitment.
- Reviewers mention that RingCentral Contact Center provides excellent customer support, with many users praising the responsiveness and helpfulness of the support team. The ability to resolve issues on the first call is particularly valued, especially in fast-paced work environments.
- Users highlight that CloudCall offers live dashboards with frequent refresh rates, which have been described as a game changer for sales teams. This feature allows for real-time performance tracking, enabling quick decision-making and action based on current metrics.
- G2 reviewers note that while CloudCall has a solid offering, it faces challenges in meeting specific workflow needs for some users, with configuration issues being a common concern. In contrast, RingCentral Contact Center generally receives higher marks for its overall user satisfaction and ease of use, making it a more favorable option for many businesses.
Pricing
Entry-Level Pricing
CloudCall
o1 Pro
Starting at $24.00
1 Users Per Month
Enhanced VoIP and SMS, Call Coaching tools and team management functions as well as AI-Powered Call Summaries and strategic CRM integration. Ideal for teams and leaders focused growth and streamlined workflows.
- 2000 SMS per month
- Call to 13+ countries
- AI-Enhanced Call Summaries
RingCentral Contact Center
No pricing availableFree Trial
CloudCall
No trial information availableRingCentral Contact Center
No trial information availableRatings
Meets Requirements
7.9
53
8.4
145
Ease of Use
8.0
54
8.5
148
Ease of Setup
7.7
33
8.3
79
Ease of Admin
7.4
26
8.3
49
Quality of Support
7.6
51
7.9
129
Has the product been a good partner in doing business?
7.8
26
8.0
50
Product Direction (% positive)
6.4
49
7.1
137
Features by Category
Ticket and Case Management
Not enough data
8.1
9
Not enough data
8.1
8
Not enough data
9.5
11
Not enough data
9.5
11
Not enough data
8.1
6
Not enough data
9.0
10
Not enough data
8.7
9
Not enough data
9.2
10
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.4
9
Not enough data
9.8
7
Not enough data
9.6
8
Not enough data
9.2
6
Not enough data
9.5
11
Platform
Not enough data
9.0
15
Not enough data
8.6
15
Not enough data
9.4
14
Not enough data
9.1
11
Not enough data
9.8
11
Not enough data
9.7
13
Dialing Options
Not enough data
8.4
24
|
Verified
Not enough data
8.1
22
|
Verified
Not enough data
7.2
10
Agent Tools
Not enough data
7.4
22
|
Verified
Not enough data
8.0
22
|
Verified
Not enough data
8.3
25
|
Verified
Automation
Not enough data
8.3
21
|
Verified
Not enough data
8.2
23
|
Verified
Not enough data
8.0
22
|
Verified
Agentic AI - Auto Dialer
Not enough data
7.5
12
Not enough data
7.9
13
AI Capabilities - Auto Dialer
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
8.2
10
Channels
Not enough data
9.0
21
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
16
Not enough data
8.7
26
Not enough data
8.6
22
Generative AI
Not enough data
7.3
11
Not enough data
Feature Not Available
Usability
Not enough data
Feature Not Available
Not enough data
8.6
6
Not enough data
9.7
6
Reporting
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.7
6
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Channels
8.8
12
|
Verified
8.9
48
|
Verified
8.3
9
|
Verified
7.4
38
|
Verified
8.0
10
|
Verified
7.7
40
|
Verified
7.6
11
7.8
46
|
Verified
8.1
9
|
Verified
7.9
39
|
Verified
Generative AI
Not enough data
6.7
26
Functions
8.2
11
8.3
66
|
Verified
7.9
12
|
Verified
8.1
64
|
Verified
7.3
11
|
Verified
7.9
54
|
Verified
7.0
9
7.4
32
|
Verified
7.2
9
|
Verified
8.0
40
|
Verified
8.1
12
|
Verified
7.8
38
|
Verified
7.9
11
|
Verified
8.1
42
7.8
10
|
Verified
8.0
37
|
Verified
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
7.6
13
|
Verified
7.9
57
|
Verified
8.3
13
|
Verified
8.5
63
|
Verified
8.3
13
|
Verified
7.9
68
|
Verified
8.2
12
|
Verified
8.0
41
|
Verified
8.3
9
7.8
38
|
Verified
Workforce Management
Not enough data
8.7
13
Not enough data
8.3
11
Not enough data
8.5
10
Not enough data
7.4
11
Not enough data
9.2
14
Administration
Not enough data
8.3
13
Not enough data
8.8
11
Not enough data
9.5
14
Not enough data
8.0
10
Not enough data
8.2
11
Conversational Platform
Not enough data
8.9
16
Not enough data
8.6
13
Not enough data
9.2
14
Not enough data
9.6
9
Support Automation
Not enough data
8.3
14
Not enough data
8.6
13
Not enough data
9.4
13
Not enough data
8.0
10
Generative AI
Not enough data
9.0
7
Not enough data
Feature Not Available
Platform
Feature Not Available
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
7.3
5
Not enough data
7.3
5
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Administrative
8.7
5
Not enough data
8.0
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Communication
Not enough data
9.2
13
Not enough data
8.8
14
Not enough data
Not enough data
Not enough data
8.7
15
Not enough data
6.7
5
Internal Use
Not enough data
8.6
15
Not enough data
8.9
12
Not enough data
Feature Not Available
Not enough data
8.5
11
Not enough data
8.5
10
Not enough data
8.3
13
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.8
8
Not enough data
8.7
9
Not enough data
8.8
10
Not enough data
8.7
5
Not enough data
9.7
5
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Process
Not enough data
9.0(won by default)
8
Not enough data
8.8(won by default)
7
Not enough data
Not enough data
Channels
Not enough data
8.6(won by default)
7
Not enough data
9.0(won by default)
8
Not enough data
9.0(won by default)
7
Not enough data
9.3(won by default)
10
Not enough data
9.2(won by default)
11
Insight
Not enough data
7.8(won by default)
6
Not enough data
8.1(won by default)
7
Not enough data
Not enough data
Not enough data
9.3(won by default)
9
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Platform Basics - VoIP Providers
4.3
5
Not enough data
3.7
5
Not enough data
3.3
5
Not enough data
4.0
5
Not enough data
3.3
5
Not enough data
4.3
5
Not enough data
Basic Communication
7.7
29
|
Verified
Not enough data
Feature Not Available
Not enough data
7.0
16
|
Verified
Not enough data
Feature Not Available
Not enough data
7.0
26
|
Verified
Not enough data
7.1
26
|
Verified
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
7.2
26
|
Verified
Not enough data
7.2
28
|
Verified
Not enough data
7.6
18
Not enough data
Advanced Features
6.5
25
|
Verified
Not enough data
6.3
19
|
Verified
Not enough data
7.3
29
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CloudCall and RingCentral Contact Center are categorized as Contact Center
Unique Categories
CloudCall is categorized as VoIP Providers and Call Center Infrastructure (CCI)
RingCentral Contact Center is categorized as Auto Dialer, UCaaS Platforms, Live Chat, Digital Customer Service Platforms, Help Desk, Customer Self-Service, Social Customer Service, Conversational Support, Contact Center Workforce, Complaint Management, and Customer Communications Management
Reviews
Reviewers' Company Size
CloudCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingCentral Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Staffing and Recruiting
54.3%
Information Technology and Services
8.6%
Financial Services
4.3%
Computer Software
2.9%
Hospital & Health Care
2.9%
Other
27.1%
Computer Software
7.4%
Telecommunications
6.9%
Consumer Services
6.9%
Financial Services
6.9%
Insurance
5.1%
Other
66.9%
Alternatives
Discussions
Is CloudCall voip?
1 Comment
Official Response from CloudCall
Yes it is!
Our Internet Telephony System makes it possible for you to easily make calls, no matter where you’re working from.Read more
What is CloudCall communicator?
1 Comment
Official Response from CloudCall
The CloudCall Communicator. The only bit of software you need to receive, make and transfer your calls, ideal for fast moving businesses that need a quick...Read more
CloudCall has no more discussions with answers
RingCentral Contact Center has no more discussions with answers
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