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Compare CloudCall and GoTo Connect 
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At a Glance
Market Segments
Small-Business (62.9% of reviews)
Small-Business (70.9% of reviews)
Entry-Level Pricing
Starting at $24.00 1 Users Per Month
Starting at $27.00 1 User, Per month
CloudCall
Star Rating
(73)3.9 out of 5
Market Segments
Small-Business (62.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $24.00 1 Users Per Month
Browse all 2 pricing plansGoTo Connect
Star Rating
(1,385)4.4 out of 5
Market Segments
Small-Business (70.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that GoTo Connect excels in call routing with a score of 7.3, providing a more efficient way to manage incoming calls compared to CloudCall, which has a lower score in this area.
- Reviewers mention that GoTo Connect's ease of setup is rated at 8.7, making it a more user-friendly option for new users, while CloudCall's score of 7.8 indicates a more complex setup process.
- G2 users highlight GoTo Connect's superior quality of support with a score of 8.9, suggesting that users feel more supported compared to CloudCall's score of 8.0, which may lead to better user satisfaction.
- Users on G2 appreciate GoTo Connect's document editing capabilities, scoring 8.9, while CloudCall lacks in this area, indicating that GoTo Connect may be a better choice for teams that rely heavily on document collaboration.
- Reviewers say that GoTo Connect's mobile access is rated at 8.0, providing a more flexible solution for users on the go, whereas CloudCall's mobile features may not be as robust, impacting user experience.
- Users report that GoTo Connect offers better voicemail to email functionality with a score of 8.9, which is crucial for maintaining communication efficiency, while CloudCall does not match this level of performance.
Pricing
Entry-Level Pricing
CloudCall
o1 Pro
Starting at $24.00
1 Users Per Month
Enhanced VoIP and SMS, Call Coaching tools and team management functions as well as AI-Powered Call Summaries and strategic CRM integration. Ideal for teams and leaders focused growth and streamlined workflows.
- 2000 SMS per month
- Call to 13+ countries
- AI-Enhanced Call Summaries
GoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
Free Trial
CloudCall
No trial information availableGoTo Connect
No trial information availableRatings
Meets Requirements
7.9
53
9.0
1,123
Ease of Use
8.0
54
9.0
1,136
Ease of Setup
7.7
33
8.7
797
Ease of Admin
7.4
26
8.9
778
Quality of Support
7.6
51
8.8
1,098
Has the product been a good partner in doing business?
7.8
26
9.1
771
Product Direction (% positive)
6.4
49
8.4
1,088
Features by Category
Dialing Options
Not enough data
9.1
11
Not enough data
9.0
10
Not enough data
Not enough data
Agent Tools
Not enough data
7.6
11
Not enough data
7.3
11
Not enough data
7.6
11
Automation
Not enough data
7.0
10
Not enough data
7.6
11
Not enough data
7.4
9
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
Not enough data
7.3
54
Not enough data
6.8
53
Not enough data
7.9
56
Agentic AI - Online Fax
Not enough data
6.1
9
Not enough data
6.5
9
Sending
Not enough data
9.0
61
Not enough data
9.0
58
Not enough data
8.4
58
Not enough data
8.7
58
Not enough data
8.5
55
Not enough data
8.7
57
Channels
Not enough data
7.3
29
Not enough data
6.9
29
Not enough data
5.9
28
Design
Not enough data
7.8
29
Not enough data
5.9
25
Not enough data
6.9
26
Not enough data
7.5
28
Not enough data
7.3
28
Generative AI
Not enough data
4.7
19
Not enough data
5.4
20
Channels
8.8
12
|
Verified
8.8
19
8.3
9
|
Verified
6.5
16
8.0
10
|
Verified
6.4
18
7.6
11
7.6
17
8.1
9
|
Verified
6.5
16
Generative AI
Not enough data
7.6
12
Functions
8.2
11
8.6
20
7.9
12
|
Verified
8.5
17
7.3
11
|
Verified
8.4
17
7.0
9
7.1
15
7.2
9
|
Verified
7.4
16
8.1
12
|
Verified
8.1
16
7.9
11
|
Verified
6.9
15
7.8
10
|
Verified
7.2
15
Agentic AI - Contact Center
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
7.0
5
Not enough data
4.7
5
Administrative
7.6
13
|
Verified
7.2
13
8.3
13
|
Verified
8.8
20
8.3
13
|
Verified
7.9
19
8.2
12
|
Verified
8.4
15
8.3
9
7.7
15
Platform
Feature Not Available
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
7.3
5
Not enough data
7.3
5
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Administrative
8.7
5
Not enough data
8.0
5
Not enough data
Platform Basics - VoIP Providers
4.3
5
8.5
48
3.7
5
9.0
49
3.3
5
8.5
48
4.0
5
7.6
48
3.3
5
9.1
46
4.3
5
8.0
46
Basic Communication
7.7
29
|
Verified
9.2
903
|
Verified
Feature Not Available
8.0
394
|
Verified
7.0
16
|
Verified
7.8
446
|
Verified
Feature Not Available
7.9
382
|
Verified
7.0
26
|
Verified
8.7
648
|
Verified
7.1
26
|
Verified
9.1
735
|
Verified
Agentic AI - VoIP Providers
Not enough data
7.3
24
Not enough data
7.5
23
Not enough data
7.4
23
Not enough data
7.2
23
Access
7.2
26
|
Verified
8.2
476
|
Verified
7.2
28
|
Verified
8.2
502
7.6
18
8.4
505
|
Verified
Advanced Features
6.5
25
|
Verified
8.6
729
|
Verified
6.3
19
|
Verified
9.0
688
|
Verified
7.3
29
9.1
777
|
Verified
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Feature Not Available
Not enough data
9.0
100
|
Verified
Not enough data
Feature Not Available
Features
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
81
|
Verified
Not enough data
9.0
108
|
Verified
Not enough data
8.9
95
|
Verified
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
CloudCall and GoTo Connect are categorized as VoIP Providers and Contact Center
Unique Categories
CloudCall is categorized as Call Center Infrastructure (CCI)
GoTo Connect is categorized as UCaaS Platforms, Online Fax, Auto Dialer, and Customer Communications Management
Reviews
Reviewers' Company Size
CloudCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Staffing and Recruiting
54.3%
Information Technology and Services
8.6%
Financial Services
4.3%
Wholesale
2.9%
Leisure, Travel & Tourism
2.9%
Other
27.1%
Information Technology and Services
8.5%
Hospital & Health Care
5.6%
Financial Services
5.3%
Insurance
5.3%
Computer Software
4.3%
Other
70.9%
Discussions
Is CloudCall voip?
1 Comment
Official Response from CloudCall
Yes it is!
Our Internet Telephony System makes it possible for you to easily make calls, no matter where you’re working from.Read more
What is CloudCall communicator?
1 Comment
Official Response from CloudCall
The CloudCall Communicator. The only bit of software you need to receive, make and transfer your calls, ideal for fast moving businesses that need a quick...Read more
CloudCall has no more discussions with answers
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
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