G2 reviewers report that Instantly excels in user support, with many users praising the responsive customer service that quickly addresses queries and issues. In contrast, while Closely has a solid support system, it doesn't receive the same level of acclaim, which may leave some users feeling less supported.
Users say that Closely offers a visually appealing dashboard and detailed campaign statistics, making it easier for users to track their outreach efforts. However, Instantly's dashboard is also noted for its extensive options and features, such as the supersearch function, which allows for precise filtering of leads, enhancing the user experience.
Reviewers mention that Closely's setup process is straightforward, allowing users to quickly launch campaigns that integrate LinkedIn and email outreach. On the other hand, Instantly also provides a user-friendly interface, but some users find its multitude of features can be overwhelming at first, despite the overall ease of use.
According to verified reviews, Instantly shines in lead management capabilities, with users appreciating features like unlimited domain additions and domain warm-up options. Closely, while effective, has received lower ratings in lead quality and analysis, indicating potential areas for improvement in its lead management functionalities.
Users highlight that both platforms cater primarily to small businesses, but Instantly has a broader user base and more recent reviews, suggesting a more active community and ongoing development. Closely, while popular among small businesses, has fewer recent reviews, which may indicate less engagement or updates.
G2 reviewers indicate that while both products have their strengths, Instantly's overall higher satisfaction ratings reflect a more robust feature set and user experience. Closely's users appreciate its automation capabilities, but the feedback suggests that Instantly may provide a more comprehensive solution for lead generation and outreach.
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