# Close vs Infor Customer Relationship Management (CRM) Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Close excels in user experience, with many users highlighting its **ease of use** and quick setup process. One user mentioned, "Close is very easy to learn and use as a CRM," which is crucial for teams looking to hit the ground running.
- **Users say** that Infor Customer Relationship Management (CRM) offers valuable features for centralized information and task automation, making it a good choice for teams focused on improving collaboration. Reviewers appreciate how it helps in managing customer data effectively.
- **According to verified reviews** , Close stands out for its robust **pipeline management** capabilities, with users noting its effectiveness in customer response and forecasting. One user stated, "I also value its forecasting feature," indicating its importance for sales teams.
- **Reviewers mention** that while Infor CRM has some useful features, it struggles with **configuration challenges** that can hinder user experience. Some users expressed that it sometimes does not fully meet their specific workflow needs.
- **G2 reviewers highlight** the quality of support provided by Close, with many users praising its responsive customer service. One user remarked on the smooth start due to the initial setup, which reflects positively on the overall support experience.
- **Users report** that Infor CRM, while user-friendly, has a lower overall satisfaction score compared to Close, indicating that it may not be the best fit for all businesses. The feedback suggests that while it has its strengths, it may not deliver the same level of satisfaction as Close.



| | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 3.2 out of 5 | 
| **Total Reviews** | 2,033 | 81 | 
| **Largest Market Segment** | Small-Business (79.1% of reviews) | Mid-Market (54.8% of reviews) | 
| **Entry Level Price** | $9.00 1 Seat Per Month | No pricing available | 

---
## Top Pros & Cons

### Close

Pros:
- Ease of Use (819 reviews)
- Helpful (482 reviews)

Cons:
- Missing Features (271 reviews)
- Call Issues (194 reviews)

### Infor Customer Relationship Management (CRM)

Pros:
- Customer Management (1 reviews)
- Ease of Use (1 reviews)

Cons:
- Missing Features (1 reviews)
- Slow Loading (1 reviews)

---
## Ratings Comparison
| Rating | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
  | **Meets Requirements** | 9.1 (1753 reviews) | 6.7 (66 reviews) | 
  | **Ease of Use** | 9.2 (1794 reviews) | 6.6 (67 reviews) | 
  | **Ease of Setup** | 9.0 (1132 reviews) | 5.4 (32 reviews) | 
  | **Ease of Admin** | 9.0 (568 reviews) | 5.5 (32 reviews) | 
  | **Quality of Support** | 9.3 (1568 reviews) | 6.3 (54 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (563 reviews) | 6.9 (26 reviews) | 
  | **Product Direction (% positive)** | 9.5 (1764 reviews) | 4.0 (66 reviews) | 

---
## Pricing

### Close

#### Entry-Level Pricing

Plan: Solo

Price: $9.00 1 Seat Per Month

Description: Built for the individual who wants every lead, pipeline, and conversation in one place.

Key Features:
- 1 user included

[Browse all 4 editions](https://www.g2.com/products/close/pricing)

#### Free Trial

Yes

### Infor Customer Relationship Management (CRM)

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.6/10 | 1520 |
| **Infor Customer Relationship Management (CRM)** | 6.2/10 | 66 |

#### Sales Force Automation

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Contact & Account Management** | 9.0 (1359 reviews) ✓ Verified | 7.4 (53 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | Feature Not Available | 6.9 (27 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 9.0 (1363 reviews) ✓ Verified | 6.5 (50 reviews) ✓ Verified | 
| **Task / Activity Management** | 9.0 (1391 reviews) ✓ Verified | 6.3 (52 reviews) ✓ Verified | 
| **Territory & Quota Management** | 8.3 (1166 reviews) | 5.9 (37 reviews) ✓ Verified | 
| **Desktop Integration** | 9.1 (1308 reviews) ✓ Verified | 6.3 (51 reviews) ✓ Verified | 
| **Product & Price List Management** | 8.4 (1124 reviews) | 6.3 (41 reviews) ✓ Verified | 
| **Quote & Order Management** | 8.3 (1131 reviews) | 6.0 (35 reviews) ✓ Verified | 
| **Customer Contract Management** | 8.4 (1162 reviews) | 6.1 (35 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Email Marketing** | 8.7 (1264 reviews) | 6.0 (33 reviews) | 
| **Campaign Management** | 8.5 (1219 reviews) | 6.3 (34 reviews) | 
| **Lead Management** | 9.2 (1341 reviews) | 6.7 (37 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 8.2 (1133 reviews) | 6.3 (24 reviews) ✓ Verified | 

#### Customer Support

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Case Management** | 8.7 (1216 reviews) ✓ Verified | 7.1 (28 reviews) ✓ Verified | 
| **Customer Support Portal** | 8.7 (1226 reviews) ✓ Verified | 6.6 (23 reviews) ✓ Verified | 
| **Knowledge Base** | 8.7 (1260 reviews) ✓ Verified | 6.3 (25 reviews) ✓ Verified | 
| **Call Center Features** | 8.7 (1252 reviews) ✓ Verified | 6.2 (21 reviews) ✓ Verified | 
| **Support Analytics** | 8.6 (1199 reviews) ✓ Verified | 6.7 (25 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Reporting** | 8.6 (1262 reviews) ✓ Verified | 6.0 (45 reviews) ✓ Verified | 
| **Dashboards** | 8.8 (1283 reviews) ✓ Verified | 6.5 (42 reviews) ✓ Verified | 
| **Forecasting** | 8.2 (1142 reviews) | 5.0 (37 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Social Collaboration Features** | 8.2 (1075 reviews) | 5.2 (22 reviews) ✓ Verified | 
| **Social Network Integration** | 7.9 (1098 reviews) | 5.6 (23 reviews) ✓ Verified | 
| **Mobile User Support** | 8.2 (1088 reviews) | 5.9 (33 reviews) ✓ Verified | 

#### Platform

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Customization** | 8.7 (1196 reviews) ✓ Verified | 7.2 (24 reviews) ✓ Verified | 
| **Workflow Capability** | 8.8 (1215 reviews) ✓ Verified | 5.8 (24 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.9 (1197 reviews) | 7.5 (23 reviews) ✓ Verified | 
| **Internationalization** | 8.5 (1124 reviews) | 6.6 (15 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 8.0 (1070 reviews) ✓ Verified | 7.2 (20 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 8.4 (1097 reviews) | 4.8 (22 reviews) | 
| **Performance and Reliability** | 9.1 (1215 reviews) ✓ Verified | 6.1 (23 reviews) ✓ Verified | 
| **Output Document Generation** | 8.4 (1114 reviews) | 5.7 (20 reviews) ✓ Verified | 

#### Integration

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Data Import & Export Tools** | 8.8 (1123 reviews) ✓ Verified | 5.4 (30 reviews) ✓ Verified | 
| **Integration APIs** | 8.7 (1125 reviews) ✓ Verified | 5.5 (17 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 8.5 (1059 reviews) ✓ Verified | 4.4 (20 reviews) | 

#### Generative AI

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 

#### Agentic AI - CRM

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (82 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (80 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (80 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (81 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (81 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (80 reviews) | Not enough data | 
| **Decision Making** | 8.7 (80 reviews) | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.9/10 | 147 |
| **Infor Customer Relationship Management (CRM)** | N/A | N/A |

#### Lead Facilitation

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Customer-facing Chatbot** | 7.9 (133 reviews) | Not enough data | 
| **Lead Qualification** | 8.6 (133 reviews) | Not enough data | 
| **Lead Follow-up** | 9.0 (140 reviews) | Not enough data | 
| **Meeting Scheduling ** | 8.6 (134 reviews) | Not enough data | 

#### Organization

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 9.2 (136 reviews) | Not enough data | 
| **Data Entry** | 8.9 (133 reviews) | Not enough data | 
| **Integrations / APIs** | 8.9 (133 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Coaching ** | 8.2 (127 reviews) | Not enough data | 
| **Peformance Tracking** | 8.9 (134 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **ROI Forecasting ** | 8.3 (134 reviews) | Not enough data | 
| **Sales Forecasting ** | 8.6 (134 reviews) | Not enough data | 

#### Generative AI

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **AI Text Generation** | 8.4 (82 reviews) | Not enough data | 
| **AI Text Summarization** | 8.7 (82 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Autonomous Task Execution** | 9.8 (9 reviews) | Not enough data | 
| **Multi-step Planning** | 9.6 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 9.4 (9 reviews) | Not enough data | 
| **Adaptive Learning** | 9.4 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.8 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (9 reviews) | Not enough data | 
| **Decision Making** | 9.8 (8 reviews) | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.6/10 | 229 |
| **Infor Customer Relationship Management (CRM)** | N/A | N/A |

#### Integrated Workflows

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Task Management** | 9.1 (220 reviews) | Not enough data | 
| **Email Tracking/Automation** | 9.1 (223 reviews) | Not enough data | 
| **Calls and Voice** | 9.0 (215 reviews) | Not enough data | 
| **Other Outreach Options ** | 8.7 (212 reviews) | Not enough data | 
| **CRM Integration** | 9.0 (217 reviews) | Not enough data | 
| **Calendar** | 9.0 (221 reviews) | Not enough data | 
| **Shared Records** | 8.9 (220 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Content Management** | 8.6 (215 reviews) | Not enough data | 
| **Workflow Management** | 8.9 (215 reviews) | Not enough data | 
| **Workflow Performance** | 8.9 (206 reviews) | Not enough data | 
| **Sales Coaching and Insights** | 8.3 (204 reviews) | Not enough data | 
| **Gamification** | 7.8 (201 reviews) | Not enough data | 

#### AI and Automation

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Lead Prioritization** | 8.2 (194 reviews) | Not enough data | 
| **Lead Scoring** | 8.1 (197 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | 8.2 (190 reviews) | Not enough data | 
| **Buyer Intelligence** | 7.9 (198 reviews) | Not enough data | 
| **Machine Learning** | 7.8 (196 reviews) | Not enough data | 

#### Generative AI

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **AI Text Generation** | 8.0 (197 reviews) | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (32 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (32 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (32 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (31 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.8 (31 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (32 reviews) | Not enough data | 
| **Decision Making** | 8.9 (32 reviews) | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Close** | 9.0/10 | 156 |
| **Infor Customer Relationship Management (CRM)** | N/A | N/A |

#### Dialing Options

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Preview Dialing** | 9.1 (150 reviews) | Not enough data | 
| **Progressive Dialing** | 9.2 (151 reviews) | Not enough data | 
| **Predictive Dialing** | 9.4 (17 reviews) | Not enough data | 

#### Agent Tools

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Whisper Coaching ** | 8.6 (146 reviews) | Not enough data | 
| **Callback Scheduling ** | 8.8 (142 reviews) | Not enough data | 
| **Call Recording ** | 9.4 (147 reviews) | Not enough data | 

#### Automation

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Voice Activity Detection** | 8.9 (141 reviews) | Not enough data | 
| **Interactive Voice Response (IVR)** | 8.5 (142 reviews) | Not enough data | 
| **Call Scrubbing** | 8.6 (142 reviews) | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Autonomous Task Execution** | 8.8 (21 reviews) | Not enough data | 
| **Cross-system Integration** | 8.8 (21 reviews) | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Call Prioritization and List Optimization** | 9.4 (17 reviews) | Not enough data | 
| **Compliance Monitoring** | 9.3 (17 reviews) | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | 9.5 (17 reviews) | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.8/10 | 313 |
| **Infor Customer Relationship Management (CRM)** | N/A | N/A |

#### Text Messaging

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Bulk SMS** | 8.8 (265 reviews) ✓ Verified | Not enough data | 
| **Two-Way Text Messaging** | 9.3 (287 reviews) ✓ Verified | Not enough data | 
| **Text Scheduler** | 9.3 (282 reviews) ✓ Verified | Not enough data | 
| **Automatic Replies** | 8.7 (267 reviews) ✓ Verified | Not enough data | 
| **Automatic URL Shortening** | 8.4 (252 reviews) | Not enough data | 
| **MMS Marketing** | 8.7 (257 reviews) | Not enough data | 
| **Personalization** | 8.9 (256 reviews) | Not enough data | 
| **Transactional SMS** | Feature Not Available | Not enough data | 

#### SMS Platform

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Reporting** | 9.0 (280 reviews) ✓ Verified | Not enough data | 
| **Automation** | 9.1 (276 reviews) ✓ Verified | Not enough data | 
| **White Label** | Feature Not Available | Not enough data | 
| **Text-to-Landline** | Feature Not Available | Not enough data | 
| **Short Codes** | Feature Not Available | Not enough data | 
| **API Integration** | 9.0 (263 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (15 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (15 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (15 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (15 reviews) | Not enough data | 
| **Decision Making** | 8.6 (15 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.6/10 | 117 |
| **Infor Customer Relationship Management (CRM)** | N/A | N/A |

#### Channels

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Multi-Channel Coverage** | 8.6 (106 reviews) | Not enough data | 
| **Open Listening** | 8.6 (107 reviews) | Not enough data | 
| **Physical Media** | 8.0 (107 reviews) | Not enough data | 

#### Design

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Communications Strategy Development** | 8.5 (109 reviews) | Not enough data | 
| **Create Content** | 7.9 (106 reviews) | Not enough data | 
| **Personalization** | 8.9 (107 reviews) | Not enough data | 
| **Inbound Identification** | 8.9 (106 reviews) | Not enough data | 
| **Regulatory Compliance** | 9.0 (103 reviews) | Not enough data | 

#### Generative AI

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **AI Text Generation** | 8.3 (103 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (102 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Close** | 9.3/10 | 42 |
| **Infor Customer Relationship Management (CRM)** | N/A | N/A |

#### Platform

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Omnichannel** | 8.6 (37 reviews) | Not enough data | 
| **Mobile Access** | 9.1 (38 reviews) | Not enough data | 
| **Queue Management** | 9.2 (38 reviews) | Not enough data | 
| **Call Routing** | 9.3 (38 reviews) | Not enough data | 
| **Call Back** | 9.1 (37 reviews) | Not enough data | 
| **IVR** | 8.6 (37 reviews) | Not enough data | 
| **Automatic Call Distribution** | 9.0 (37 reviews) | Not enough data | 

#### Generative AI

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **AI Text-to-Speech** | 9.1 (37 reviews) | Not enough data | 

#### Workforce Management

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Call Monitoring** | 9.3 (38 reviews) | Not enough data | 
| **Performance Evaluation** | 9.1 (37 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Autonomous Task Execution** | 9.8 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 9.6 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.8 (10 reviews) | Not enough data | 
| **Proactive Assistance** | 9.8 (9 reviews) | Not enough data | 

#### Administrative

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Call Recording** | 9.7 (40 reviews) | Not enough data | 
| **Reporting & Dashboards** | 9.2 (39 reviews) | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.6/10 | 553 |
| **Infor Customer Relationship Management (CRM)** | N/A | N/A |

#### Agentic AI - Email Tracking

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Autonomous Task Execution** | 8.7 (22 reviews) | Not enough data | 
| **Multi-step Planning** | 8.3 (22 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (20 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (21 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (21 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (20 reviews) | Not enough data | 
| **Decision Making** | 8.2 (21 reviews) | Not enough data | 

#### Analytics

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Open Rates** | 8.6 (488 reviews) | Not enough data | 
| **Link Activity** | Feature Not Available | Not enough data | 
| **Attachment Activity** | Feature Not Available | Not enough data | 

#### Customizations

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Email Platform Integration** | 9.0 (496 reviews) | Not enough data | 
| **Email Scheduling** | 9.2 (496 reviews) | Not enough data | 
| **Notifications** | 8.8 (521 reviews) | Not enough data | 
| **Email Categorization** | 8.6 (477 reviews) | Not enough data | 
| **Templates** | 9.2 (519 reviews) | Not enough data | 

#### Generative AI

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.7/10 | 176 |
| **Infor Customer Relationship Management (CRM)** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Autonomous Task Execution** | 9.0 (17 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (17 reviews) | Not enough data | 
| **Adaptive Learning** | 8.8 (16 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.0 (17 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (17 reviews) | Not enough data | 

#### Data Sourcing

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Data Sourcing** | 8.5 (163 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.7 (163 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.5 (163 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.8 (167 reviews) | Not enough data | 
| **Data Segmentation** | 8.6 (161 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Lead Scoring** | 8.6 (160 reviews) | Not enough data | 
| **Opportunity Scoring** | 8.7 (160 reviews) | Not enough data | 
| **Risk Analysis** | 8.3 (156 reviews) | Not enough data | 
| **Live Forecasting** | 8.4 (158 reviews) | Not enough data | 

#### Sales Management

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Live Pipeline Management** | 9.1 (161 reviews) | Not enough data | 
| **Sales Gamification** | 8.3 (157 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.8 (157 reviews) | Not enough data | 
| **Activity Tracking** | 9.2 (161 reviews) | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.9/10 | 714 |
| **Infor Customer Relationship Management (CRM)** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (24 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (24 reviews) | Not enough data | 

#### Calling

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Record Calls** | 9.2 (665 reviews) | Not enough data | 
| **Generate Location** | Feature Not Available | Not enough data | 
| **Call Types** | 9.0 (645 reviews) | Not enough data | 
| **Click-to-Call** | 9.3 (660 reviews) | Not enough data | 
| **Auto Dialer** | 8.8 (31 reviews) | Not enough data | 

#### Contacts

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Personalization** | 8.8 (656 reviews) | Not enough data | 
| **Information Locater** | 8.7 (618 reviews) | Not enough data | 
| **Record Prospect Data** | 9.0 (653 reviews) | Not enough data | 

#### Insights

| Feature | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Notes** | 9.3 (676 reviews) | Not enough data | 
| **Daily Summary** | 9.0 (630 reviews) | Not enough data | 
| **Automated Voicemails** | 8.7 (592 reviews) | Not enough data | 
| **Automated Emails** | 9.0 (653 reviews) | Not enough data | 
| **Sorts Prospects** | 8.8 (631 reviews) | Not enough data | 
| **Automated Note Taking** | 9.0 (29 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to Close (9):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)



---
## Reviewer Demographics

### By Company Size

| Segment | Close | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Small-Business** | 79.1% | 27.4% | 
| **Mid-Market** | 20.2% | 54.8% | 
| **Enterprise** | 0.7% | 17.8% | 

### By Industry

#### Close

- **Marketing and Advertising:** 14.9%
- **Computer Software:** 8.7%
- **Real Estate:** 8.1%
- **Financial Services:** 6.6%
- **Information Technology and Services:** 5.5%
- **Consulting:** 5.3%
- **Professional Training & Coaching:** 4.2%
- **Insurance:** 3.0%
- **Health, Wellness and Fitness:** 2.8%
- **Consumer Services:** 2.5%
- **Other:** 38.3%

#### Infor Customer Relationship Management (CRM)

- **Computer Software:** 16.4%
- **Information Technology and Services:** 11.0%
- **Marketing and Advertising:** 5.5%
- **Telecommunications:** 4.1%
- **Financial Services:** 4.1%
- **Hospital & Health Care:** 4.1%
- **Machinery:** 4.1%
- **Airlines/Aviation:** 2.7%
- **Biotechnology:** 2.7%
- **Consumer Goods:** 2.7%
- **Other:** 42.5%

---
## Alternatives

### Alternatives to Close

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25775 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13777 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1230 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2926 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14678 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9641 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3568 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3035 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1156 reviews)
- [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (635 reviews)

### Alternatives to Infor Customer Relationship Management (CRM)

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25775 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13777 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2926 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1111 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (995 reviews)
- [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews)
- [Maximizer](https://www.g2.com/products/maximizer/reviews) — 4.0/5 stars (674 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (575 reviews)
- [Act!](https://www.g2.com/products/act/reviews) — 3.9/5 stars (511 reviews)

---
## Top Discussions

### Close

- Title: [What is Close used for?](https://www.g2.com/discussions/close-what-is-close-used-for) — 2 comments
  > **Top comment:** "CRM"
- Title: [How long does it take to generate a new integration?](https://www.g2.com/discussions/how-long-does-it-take-to-generate-a-new-integration) — 2 comments, 1 upvote
  > **Top comment:** "Hey Camila, we do not have an integration with Apollo at this time. However, you can request one in this form on our website..."
- Title: [how do I integrate WhatsApp?](https://www.g2.com/discussions/how-do-i-integrate-whatsapp) — 2 comments, 1 upvote
  > **Top comment:** "You can use Zapier or use API's to link them manually."
- Title: [What is Close used for?](https://www.g2.com/discussions/what-is-close-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Close is a conversation-first CRM (customer relationship management) solution built for founders and small, scaling sales teams to manage every conversation..."
- Title: [How fast does close read the feedback provided?](https://www.g2.com/discussions/50910-how-fast-does-close-read-the-feedback-provided) — 1 comment, 1 upvote
  > **Top comment:** "Hi Kamaldeep, thank you for providing feedback for the Close team! We're always working to improve our CRM and take customer feedback seriously. We see all..."

### Infor Customer Relationship Management (CRM)

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/close-vs-infor-customer-relationship-management-crm)