Compare Clari and Gainsight Customer Success
At a Glance
Market Segments
Mid-Market (47.2% of reviews)
Mid-Market (57.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Clari
Star Rating
(5,599)4.6 out of 5
Market Segments
Mid-Market (47.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Clari
Gainsight Customer Success
Star Rating
(1,687)4.5 out of 5
Market Segments
Mid-Market (57.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Gainsight Customer Success
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gainsight Customer Success excels in providing visibility into customer data, with users highlighting its workflows that enhance documentation accessibility and issue prioritization. This makes it a strong choice for teams focused on customer health management.
- Users say Clari stands out for its user-friendly interface, with many praising its ability to present critical data right when needed. The platform's real-time signals and bi-directional write capability with CRM are particularly noted for improving accountability and data hygiene in sales forecasting.
- According to verified reviews, Gainsight Customer Success is recognized for its ease of implementation, with users appreciating how it integrates product usage and health scores seamlessly. This feature helps teams transition to a data-driven approach in customer success.
- Reviewers mention that Clari's advanced features for monitoring financial processes significantly enhance the supervision of sales operations. Users find that it effectively supports their commercial performance tracking, making it a valuable tool for revenue optimization.
- G2 reviewers highlight that while Gainsight Customer Success is easy to use, it may not match the setup efficiency of Clari, which is noted for its intuitive onboarding process. This difference can impact how quickly teams can start leveraging the software's capabilities.
- Users report that both platforms receive high marks for support quality, but Clari edges out with a slightly higher satisfaction score. Users appreciate the responsive support from Clari, which enhances their overall experience and confidence in using the platform.
Pricing
Entry-Level Pricing
Clari
No pricing availableGainsight Customer Success
No pricing availableFree Trial
Clari
No trial information availableGainsight Customer Success
No trial information availableRatings
Meets Requirements
9.0
4,137
8.6
1,362
Ease of Use
9.1
4,207
8.0
1,396
Ease of Setup
8.6
857
6.7
722
Ease of Admin
8.7
607
6.9
640
Quality of Support
9.1
3,381
8.6
1,163
Has the product been a good partner in doing business?
9.2
600
9.0
650
Product Direction (% positive)
9.1
3,915
9.2
1,360
Features by Category
Customer Information
Not enough data
8.6
1115
|
Verified
Not enough data
8.5
1067
|
Verified
Not enough data
8.4
1060
|
Verified
Not enough data
8.2
1063
|
Verified
Not enough data
8.1
932
|
Verified
Not enough data
7.9
912
|
Verified
Not enough data
8.0
943
|
Verified
Predictions
Not enough data
8.0
949
|
Verified
Not enough data
7.4
832
|
Verified
Not enough data
8.1
903
|
Verified
Not enough data
6.9
660
|
Verified
Platform
Not enough data
8.3
1112
|
Verified
Not enough data
7.9
978
|
Verified
Not enough data
7.8
980
|
Verified
Not enough data
8.1
981
|
Verified
Not enough data
8.1
1028
|
Verified
Not enough data
8.1
1021
|
Verified
Not enough data
8.6
1026
|
Verified
Not enough data
8.6
933
|
Verified
Not enough data
8.4
1051
|
Verified
Not enough data
8.4
1018
|
Verified
Generative AI
Not enough data
7.0
295
Not enough data
7.2
297
Agentic AI - Customer Success
Not enough data
7.6
13
Not enough data
7.5
12
Not enough data
8.7
13
Not enough data
8.1
12
Not enough data
8.1
12
Lead Intelligence
8.6
419
Not enough data
8.7
483
Not enough data
8.7
462
Not enough data
Lead Management
8.8
436
Not enough data
8.6
402
Not enough data
8.9
464
Not enough data
Marketing Campaigns
8.7
399
Not enough data
8.6
345
Not enough data
8.6
345
Not enough data
8.8
406
Not enough data
8.9
481
Not enough data
Campaign Execution
8.3
218
Not enough data
8.9
461
Not enough data
8.9
433
Not enough data
9.2
516
Not enough data
Agentic AI - Account Data Management
8.0
10
Not enough data
8.0
10
Not enough data
8.2
10
Not enough data
7.8
10
Not enough data
8.2
10
Not enough data
Lead Facilitation
7.6
296
|
Verified
Not enough data
7.9
325
|
Verified
Not enough data
7.9
323
|
Verified
Not enough data
7.7
309
|
Verified
Not enough data
Organization
9.1
510
|
Verified
Not enough data
8.8
471
|
Verified
Not enough data
8.7
434
|
Verified
Not enough data
Performance Analysis
8.3
406
|
Verified
Not enough data
8.9
479
|
Verified
Not enough data
Sales Analysis
8.4
382
|
Verified
Not enough data
9.2
501
|
Verified
Not enough data
Generative AI
7.1
113
Not enough data
7.1
112
Not enough data
Agentic AI - AI Sales Assistant
9.0
13
Not enough data
9.1
13
Not enough data
9.0
13
Not enough data
9.0
13
Not enough data
9.1
13
Not enough data
8.8
13
Not enough data
9.1
13
Not enough data
Integrated Workflows
9.0
874
Not enough data
9.4
1062
Not enough data
8.6
735
Not enough data
8.8
695
Not enough data
9.4
979
Not enough data
9.0
534
Not enough data
8.6
413
Not enough data
Repeatability and Reportability
8.9
806
Not enough data
9.1
913
Not enough data
9.1
869
Not enough data
8.6
648
Not enough data
8.1
363
Not enough data
AI and Automation
8.4
390
Not enough data
8.3
376
Not enough data
8.5
408
Not enough data
8.1
352
Not enough data
8.2
351
Not enough data
Generative AI
7.0
138
Not enough data
Agentic AI - Sales Engagement
8.3
22
Not enough data
8.1
22
Not enough data
8.4
22
Not enough data
8.2
22
Not enough data
7.9
22
Not enough data
8.1
22
Not enough data
8.0
23
Not enough data
Call Analytics
9.2
147
Not enough data
8.2
128
Not enough data
8.7
141
Not enough data
7.7
104
Not enough data
Artificial Intelligence - Conversation Intelligence
8.1
106
Not enough data
7.8
141
Not enough data
Not enough data
Not enough data
Generative AI
7.8
30
Not enough data
Agentic AI - Conversation Intelligence
6.7
5
Not enough data
6.3
5
Not enough data
6.7
5
Not enough data
6.3
5
Not enough data
6.3
5
Not enough data
6.3
5
Not enough data
6.3
5
Not enough data
Sales Team
8.3
183
7.8
108
7.3
163
Feature Not Available
7.1
164
7.9
145
Intelligence
8.1
177
7.8
129
Feature Not Available
6.8
115
7.5
165
7.6
108
Mapping
Feature Not Available
7.5
117
7.3
163
8.1
129
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
8.8
173
Not enough data
8.6
150
Not enough data
7.9
123
Not enough data
6.8
111
Customization
Not enough data
8.1
144
Not enough data
7.7
104
Not enough data
7.6
102
Not enough data
7.6
97
Generative AI
Not enough data
7.0
47
Not enough data
7.2
49
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Sourcing and Forecasting
8.2
424
Not enough data
9.0
486
Not enough data
8.4
482
Not enough data
7.7
407
Not enough data
8.0
410
Not enough data
8.1
388
Not enough data
8.1
359
Not enough data
CRM Data Enrichment
7.6
404
Not enough data
7.6
415
Not enough data
7.2
385
Not enough data
Feature Not Available
Not enough data
7.1
309
Not enough data
Account Management
7.1
362
Not enough data
7.4
364
Not enough data
7.7
393
Not enough data
8.2
420
Not enough data
7.8
338
Not enough data
7.5
338
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
6.8
54
Not enough data
7.8
61
Not enough data
7.3
54
Not enough data
7.1
55
Not enough data
7.4
52
Not enough data
Integrations
7.3
87
Not enough data
8.7
96
Not enough data
8.2
88
Not enough data
7.9
87
Not enough data
9.1
92
Not enough data
Branding & Customizatio
8.5
88
Not enough data
8.6
91
Not enough data
8.2
89
Not enough data
Automatic Rules & Configurations
8.2
89
Not enough data
8.4
91
Not enough data
8.1
89
Not enough data
Agentic AI - Business Scheduling
7.5
8
Not enough data
8.1
8
Not enough data
Platform
Not enough data
9.2
19
Not enough data
10.0
9
Not enough data
9.4
18
Predictions
Not enough data
8.9
16
Not enough data
8.8
19
Not enough data
8.6
15
Not enough data
9.3
18
Not enough data
8.9
16
Not enough data
9.3
18
Generative AI
Not enough data
6.2
7
Not enough data
8.3
7
Agentic AI - Salesforce AppExchange Apps
8.6
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
Agentic AI - Sales Performance Management
7.7
25
Not enough data
7.7
25
Not enough data
7.7
25
Not enough data
Incentives
7.2
112
Not enough data
8.2
261
Not enough data
6.8
117
Not enough data
7.6
113
Not enough data
Personalization
8.4
271
Not enough data
8.6
287
Not enough data
8.9
349
Not enough data
8.5
256
Not enough data
Administrative
9.0
335
Not enough data
8.7
274
Not enough data
8.7
285
Not enough data
Agentic AI - Email Tracking
7.0
11
Not enough data
6.7
10
Not enough data
7.3
10
Not enough data
7.0
10
Not enough data
6.7
10
Not enough data
7.2
10
Not enough data
7.5
10
Not enough data
Analytics
9.2
1446
Not enough data
9.1
1445
Not enough data
9.0
1354
Not enough data
Customizations
9.3
1517
Not enough data
9.3
1467
Not enough data
9.2
1460
Not enough data
9.1
1209
Not enough data
9.2
1517
Not enough data
Generative AI
7.2
168
Not enough data
Agentic AI - Sales Analytics
7.4
33
Not enough data
7.9
33
Not enough data
7.6
33
Not enough data
7.4
32
Not enough data
7.3
33
Not enough data
Data Sourcing
8.3
1132
Not enough data
8.1
1167
Not enough data
8.1
1118
Not enough data
8.7
1334
Not enough data
8.4
1146
Not enough data
Predictive Analytics
7.7
1072
Not enough data
8.3
1235
Not enough data
7.9
1120
Not enough data
8.9
1267
Not enough data
Sales Management
9.0
1320
Not enough data
Feature Not Available
Not enough data
8.3
1169
Not enough data
8.5
1294
Not enough data
Agentic AI - Outbound Call Tracking
6.7
9
Not enough data
7.0
9
Not enough data
Calling
8.7
610
Not enough data
8.7
604
Not enough data
8.9
672
Not enough data
8.9
691
Not enough data
7.5
12
Not enough data
Contacts
9.0
768
Not enough data
8.8
665
Not enough data
8.9
684
Not enough data
Insights
9.1
735
Not enough data
9.0
723
Not enough data
8.5
496
Not enough data
9.3
763
Not enough data
8.8
591
Not enough data
7.2
10
Not enough data
Agentic AI - Sales Coaching
8.1
9
Not enough data
8.1
9
Not enough data
8.1
9
Not enough data
8.5
8
Not enough data
Training
8.3
100
Not enough data
8.3
102
Not enough data
8.1
93
Not enough data
8.8
117
Not enough data
Feedback
8.8
108
Not enough data
8.3
90
Not enough data
8.2
89
Not enough data
8.3
85
Not enough data
8.4
95
Not enough data
8.4
93
Not enough data
8.3
84
Not enough data
Generative AI
7.4
30
Not enough data
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Statistical Tool
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Decision Making
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Clari and Gainsight Customer Success are categorized as Customer Revenue Optimization
Unique Categories
Clari is categorized as Revenue AI Platforms, Business Scheduling, Revenue Operations & Intelligence (RO&I), Conversation Intelligence, Sales Engagement, AI Sales Assistant, Account Data Management, Sales Coaching, Outbound Call Tracking, Sales Analytics, Email Tracking, Sales Performance Management, Salesforce AppExchange Apps, and Predictive Analytics
Gainsight Customer Success is categorized as Experience Management, Customer Success, and Proactive Customer Retention
Reviews
Reviewers' Company Size
Clari
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gainsight Customer Success
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.6%
Information Technology and Services
20.8%
Marketing and Advertising
6.2%
Computer & Network Security
4.1%
Financial Services
3.5%
Other
37.8%
Computer Software
38.7%
Information Technology and Services
19.9%
Marketing and Advertising
4.3%
Telecommunications
3.6%
Computer & Network Security
3.5%
Other
29.9%
Discussions
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AC
In music, groove is the sense of an effect ("feel") of changing pattern in a propulsive rhythm or sense of "swing".Read more
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6 Comments
DR
Hi Nathan,
Currently it isn’t possible to edit the template directly in-line when you’ve inserted it into a new message, but you can still edit this...Read more
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3 Comments
SC
This is more robotic, The more you are with Wingman it identifies your accent, or else you could ask for help with the wingman team. Have you been to there...Read more
What is Gainsight used for?
2 Comments
NS
Organizing information about customers to help those managing the account to document progress.Read more
What is Gainsight PX?
2 Comments
Official Response from Gainsight Product Experience
Gainsight PX provides businesses with product analytics, digital in-app engagements and user feedback capabilities to accelerate time-to-value, drive product...Read more
What is Gainsight software?
2 Comments
DP
Gainsight is a software created specifically to cater to Customer Success teams within the SaaS market.Read more
