# Clari vs Gainsight Customer Success Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Gainsight Customer Success excels in providing a structured approach for managing and tracking progress across enterprise accounts. Users appreciate its ability to give high-touch Customer Success Managers (CSMs) a consistent way to drive strategic outcomes, which is crucial for maintaining customer relationships.
- **Users say** that Clari stands out for its simplicity and user-friendly design. Many find it easy to navigate, which helps teams quickly adopt the tool. The new forecasting methodology has also been well received, making it a solid choice for organizations looking to streamline their sales processes.
- **Reviewers mention** that Gainsight offers robust automation features, such as the Rules Engine and Journey Orchestrator, which help manage long-tail accounts effectively. This capability allows users to automate activities and gain visibility into customer engagement, enhancing overall efficiency.
- **According to verified reviews** , Clari's support system is a significant advantage, with users highlighting the responsiveness of the support team and the benefit of having a dedicated Customer Success Manager. This level of support can be a game-changer for teams needing quick assistance.
- **Users report** that Gainsight's Pulse conference is a valuable resource for Customer Success professionals, providing networking opportunities and insights into best practices. This community aspect can enhance the overall user experience and foster professional growth.
- **Reviewers note** that while Gainsight has a strong focus on enterprise accounts, Clari's ability to pause and rewind recordings during client calls is particularly helpful for capturing important details. This feature addresses a common pain point for users who need to ensure accurate note-taking during conversations.



| | Clari | Gainsight Customer Success | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 5,607 | 1,746 | 
| **Largest Market Segment** | Mid-Market (47.3% of reviews) | Mid-Market (57.9% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Clari

Pros:
- Ease of Use (241 reviews)
- Integrations (184 reviews)

Cons:
- Salesforce Integration (131 reviews)
- Not Intuitive (102 reviews)

### Gainsight Customer Success

Pros:
- Ease of Use (302 reviews)
- Centralized Information (158 reviews)

Cons:
- Complexity (76 reviews)
- Limitations (75 reviews)

---
## Ratings Comparison
| Rating | Clari | Gainsight Customer Success | 
|---|---|---|
  | **Meets Requirements** | 9.0 (4143 reviews) | 8.6 (1370 reviews) | 
  | **Ease of Use** | 9.0 (4213 reviews) | 8.0 (1451 reviews) | 
  | **Ease of Setup** | 8.6 (863 reviews) | 6.7 (730 reviews) | 
  | **Ease of Admin** | 8.7 (610 reviews) | 6.9 (642 reviews) | 
  | **Quality of Support** | 9.1 (3388 reviews) | 8.6 (1216 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (603 reviews) | 9.0 (652 reviews) | 
  | **Product Direction (% positive)** | 9.1 (3919 reviews) | 9.2 (1368 reviews) | 

---
## Pricing

### Clari

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Gainsight Customer Success

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **Clari** | N/A | N/A |
| **Gainsight Customer Success** | 8.0/10 | 1253 |

#### Customer Information

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Customer Health Scores** | Not enough data | 8.6 (1144 reviews) ✓ Verified | 
| **Customer Monitoring** | Not enough data | 8.5 (1086 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.4 (1078 reviews) ✓ Verified | 
| **Playbooks** | Not enough data | 8.2 (1067 reviews) ✓ Verified | 
| **Customer Segments** | Not enough data | 8.1 (937 reviews) ✓ Verified | 
| **Product Engagement** | Not enough data | 7.9 (925 reviews) ✓ Verified | 
| **Surveys** | Not enough data | 8.0 (948 reviews) ✓ Verified | 

#### Predictions

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Churn Risk** | Not enough data | 8.0 (967 reviews) ✓ Verified | 
| **Upsell Opportunities** | Not enough data | 7.4 (841 reviews) ✓ Verified | 
| **Custom Triggers** | Not enough data | 8.1 (907 reviews) ✓ Verified | 
| **Machine Learning** | Not enough data | 6.9 (663 reviews) ✓ Verified | 

#### Platform

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Reporting & Dashboards** | Not enough data | 8.3 (1135 reviews) ✓ Verified | 
| **API & Integrations** | Not enough data | 7.9 (1007 reviews) ✓ Verified | 
| **Data Import & Export Tools** | Not enough data | 7.8 (982 reviews) ✓ Verified | 
| **Workflow Capability** | Not enough data | 8.2 (1013 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.1 (1034 reviews) ✓ Verified | 
| **Customization** | Not enough data | 8.1 (1049 reviews) ✓ Verified | 
| **Scalability** | Not enough data | 8.6 (1040 reviews) ✓ Verified | 
| **Data Security** | Not enough data | 8.6 (933 reviews) ✓ Verified | 
| **Performance & Reliability** | Not enough data | 8.4 (1053 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.4 (1023 reviews) ✓ Verified | 

#### Generative AI

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.0 (297 reviews) | 
| **AI Text Summarization** | Not enough data | 7.2 (299 reviews) | 

#### Agentic AI - Customer Success

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (14 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (13 reviews) | 
| **Cross-system Integration** | Not enough data | 8.6 (15 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (13 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (14 reviews) | 

### Account Data Management

| Product | Score | Reviews |
|---|---|---|
| **Clari** | 8.6/10 | 848 |
| **Gainsight Customer Success** | N/A | N/A |

#### Lead Intelligence

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Market Insights ** | 8.6 (419 reviews) | Not enough data | 
| **Account-level Insights ** | 8.7 (483 reviews) | Not enough data | 
| **Lead Analysis ** | 8.7 (462 reviews) | Not enough data | 

#### Lead Management

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Segmentation ** | 8.8 (436 reviews) | Not enough data | 
| **Predictive Scoring ** | 8.6 (402 reviews) | Not enough data | 
| **Account Identification ** | 8.9 (464 reviews) | Not enough data | 

#### Marketing Campaigns

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Omni-Channel Tracking ** | 8.7 (399 reviews) | Not enough data | 
| **Revenue Planning ** | 8.6 (345 reviews) | Not enough data | 
| **Media Attribution ** | 8.6 (345 reviews) | Not enough data | 
| **Opportunity Timeline ** | 8.8 (406 reviews) | Not enough data | 
| **Customization ** | 8.9 (481 reviews) | Not enough data | 

#### Campaign Execution

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Website Personalization ** | 8.3 (218 reviews) | Not enough data | 
| **Prioritized Accounts ** | 8.9 (461 reviews) | Not enough data | 
| **Trending Accounts ** | 8.9 (433 reviews) | Not enough data | 
| **Email Campaigns ** | 9.2 (516 reviews) | Not enough data | 

#### Agentic AI - Account Data Management

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 8.2 (10 reviews) | Not enough data | 
| **Proactive Assistance** | 7.8 (10 reviews) | Not enough data | 
| **Decision Making** | 8.2 (10 reviews) | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Clari** | 8.5/10 | 596 |
| **Gainsight Customer Success** | N/A | N/A |

#### Lead Facilitation

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Customer-facing Chatbot** | 7.6 (296 reviews) ✓ Verified | Not enough data | 
| **Lead Qualification** | 7.9 (325 reviews) ✓ Verified | Not enough data | 
| **Lead Follow-up** | 7.9 (323 reviews) ✓ Verified | Not enough data | 
| **Meeting Scheduling ** | 7.7 (310 reviews) ✓ Verified | Not enough data | 

#### Organization

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 9.1 (509 reviews) ✓ Verified | Not enough data | 
| **Data Entry** | 8.8 (470 reviews) ✓ Verified | Not enough data | 
| **Integrations / APIs** | 8.7 (435 reviews) ✓ Verified | Not enough data | 

#### Performance Analysis

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Coaching ** | 8.3 (405 reviews) ✓ Verified | Not enough data | 
| **Peformance Tracking** | 8.8 (478 reviews) ✓ Verified | Not enough data | 

#### Sales Analysis

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **ROI Forecasting ** | 8.4 (381 reviews) ✓ Verified | Not enough data | 
| **Sales Forecasting ** | 9.2 (500 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **AI Text Generation** | 7.1 (113 reviews) | Not enough data | 
| **AI Text Summarization** | 7.1 (112 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | 9.0 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 9.1 (13 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (13 reviews) | Not enough data | 
| **Adaptive Learning** | 9.0 (13 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.1 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (13 reviews) | Not enough data | 
| **Decision Making** | 9.1 (13 reviews) | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Clari** | 8.5/10 | 1141 |
| **Gainsight Customer Success** | N/A | N/A |

#### Integrated Workflows

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Task Management** | 9.0 (874 reviews) | Not enough data | 
| **Email Tracking/Automation** | 9.4 (1062 reviews) | Not enough data | 
| **Calls and Voice** | 8.6 (735 reviews) | Not enough data | 
| **Other Outreach Options ** | 8.8 (695 reviews) | Not enough data | 
| **CRM Integration** | 9.4 (980 reviews) | Not enough data | 
| **Calendar** | 9.0 (534 reviews) | Not enough data | 
| **Shared Records** | 8.6 (413 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Content Management** | 8.9 (806 reviews) | Not enough data | 
| **Workflow Management** | 9.1 (913 reviews) | Not enough data | 
| **Workflow Performance** | 9.1 (869 reviews) | Not enough data | 
| **Sales Coaching and Insights** | 8.6 (648 reviews) | Not enough data | 
| **Gamification** | 8.1 (363 reviews) | Not enough data | 

#### AI and Automation

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Lead Prioritization** | 8.4 (390 reviews) | Not enough data | 
| **Lead Scoring** | 8.3 (376 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | 8.5 (408 reviews) | Not enough data | 
| **Buyer Intelligence** | 8.1 (352 reviews) | Not enough data | 
| **Machine Learning** | 8.2 (351 reviews) | Not enough data | 

#### Generative AI

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **AI Text Generation** | 7.0 (138 reviews) | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (22 reviews) | Not enough data | 
| **Multi-step Planning** | 8.1 (22 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (22 reviews) | Not enough data | 
| **Adaptive Learning** | 8.2 (22 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (22 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (22 reviews) | Not enough data | 
| **Decision Making** | 8.0 (23 reviews) | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Clari** | 7.0/10 | 155 |
| **Gainsight Customer Success** | N/A | N/A |

#### Call Analytics

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Call Recording** | 9.2 (147 reviews) | Not enough data | 
| **Machine Learning** | 8.2 (128 reviews) | Not enough data | 
| **Call Analysis** | 8.7 (142 reviews) | Not enough data | 
| **Lead Qualification** | 7.7 (104 reviews) | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Customer Scoring** | 8.1 (106 reviews) | Not enough data | 
| **Speech-to-Text** | 7.8 (141 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **AI Text Summarization** | 7.8 (30 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | 6.7 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 6.3 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 6.7 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 6.3 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 6.3 (5 reviews) | Not enough data | 
| **Decision Making** | 6.3 (5 reviews) | Not enough data | 

### Customer Revenue Optimization

| Product | Score | Reviews |
|---|---|---|
| **Clari** | 7.6/10 | 210 |
| **Gainsight Customer Success** | 7.7/10 | 191 |

#### Sales Team

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Flexible Sales Process** | 8.3 (183 reviews) | 7.8 (108 reviews) | 
| **Training Mode** | 7.3 (163 reviews) | Feature Not Available | 
| **Playbooks** | 7.1 (164 reviews) | 7.9 (145 reviews) | 

#### Intelligence

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Opportunity Identification** | 8.1 (177 reviews) | 7.8 (130 reviews) | 
| **Zero-touch Renewals** | Feature Not Available | 6.8 (115 reviews) | 
| **Smart Content** | 7.5 (165 reviews) | 7.6 (108 reviews) | 

#### Mapping

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Multiple Org Charts** | Feature Not Available | 7.5 (117 reviews) | 
| **Stakeholder Roles** | 7.3 (163 reviews) | 8.1 (129 reviews) | 

#### Agentic AI - Customer Revenue Optimization

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Clari** | N/A | N/A |
| **Gainsight Customer Success** | 7.7/10 | 214 |

#### Analytics

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | 8.8 (174 reviews) | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | 8.6 (151 reviews) | 
| **Customer Effort Score (CES)** | Not enough data | 7.9 (123 reviews) | 
| **Gamification** | Not enough data | 6.8 (111 reviews) | 

#### Customization

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Stakeholder Management** | Not enough data | 8.1 (144 reviews) | 
| **Multilanguage Support** | Not enough data | 7.7 (104 reviews) | 
| **Multiple Branding Support** | Not enough data | 7.6 (102 reviews) | 
| **Vertical-specific Solutions** | Not enough data | 7.6 (97 reviews) | 

#### Generative AI

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.0 (47 reviews) | 
| **AI Text Summarization** | Not enough data | 7.2 (49 reviews) | 

#### Agentic AI - Experience Management

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Clari** | 7.7/10 | 572 |
| **Gainsight Customer Success** | N/A | N/A |

#### Revenue Sourcing and Forecasting

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Revenue History** | 8.2 (424 reviews) | Not enough data | 
| **Pipeline Management** | 9.0 (486 reviews) | Not enough data | 
| **Dashboard Analytics** | 8.4 (481 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 7.7 (406 reviews) | Not enough data | 
| **Data Segmentation** | 8.0 (409 reviews) | Not enough data | 
| **Predictive Forecasting** | 8.1 (388 reviews) | Not enough data | 
| **Revenue Operations Cadence** | 8.1 (358 reviews) | Not enough data | 

#### CRM Data Enrichment

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Calendar Sync** | 7.6 (405 reviews) | Not enough data | 
| **Email Activity Capture** | 7.6 (415 reviews) | Not enough data | 
| **Conversation Intelligence** | 7.2 (385 reviews) | Not enough data | 
| **Marketing Leads** | Feature Not Available | Not enough data | 
| **Contact Capture** | 7.1 (310 reviews) | Not enough data | 

#### Account Management

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Nonengaged Accounts** | 7.1 (362 reviews) | Not enough data | 
| **Account optimization** | 7.4 (364 reviews) | Not enough data | 
| **Historical Patterns** | 7.7 (393 reviews) | Not enough data | 
| **Rep Performance** | 8.2 (419 reviews) | Not enough data | 
| **Account Engagement** | 7.8 (338 reviews) | Not enough data | 
| **Historical Win/Loss Patterns** | 7.5 (337 reviews) | Not enough data | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | 6.8 (54 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (63 reviews) | Not enough data | 
| **Adaptive Learning** | 7.3 (54 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (56 reviews) | Not enough data | 
| **Decision Making** | 7.4 (52 reviews) | Not enough data | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Clari** | 8.2/10 | 99 |
| **Gainsight Customer Success** | N/A | N/A |

#### Integrations

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **MS Teams Integration** | 7.3 (87 reviews) | Not enough data | 
| **Email Integration** | 8.7 (96 reviews) | Not enough data | 
| **Zoom Integration** | 8.2 (88 reviews) | Not enough data | 
| **Google Meet Integration** | 7.9 (87 reviews) | Not enough data | 
| **Salesforce Integration** | 9.1 (92 reviews) | Not enough data | 

#### Branding & Customizatio

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Custom Booking Page** | 8.5 (88 reviews) | Not enough data | 
| **Personalized Links** | 8.6 (91 reviews) | Not enough data | 
| **Personalized Web Embed** | 8.2 (89 reviews) | Not enough data | 

#### Automatic Rules & Configurations

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Set Working Hours** | 8.2 (89 reviews) | Not enough data | 
| **Automatic Updates** | 8.4 (91 reviews) | Not enough data | 
| **Buffer Times** | 8.1 (89 reviews) | Not enough data | 

#### Agentic AI - Business Scheduling

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 8.1 (8 reviews) | Not enough data | 

### Proactive Customer Retention

| Product | Score | Reviews |
|---|---|---|
| **Clari** | N/A | N/A |
| **Gainsight Customer Success** | 8.8/10 | 39 |

#### Platform

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Health Score** | Not enough data | 9.6 (35 reviews) | 
| **Customer Profiles** | Not enough data | 10.0 (15 reviews) | 
| **Notifications** | Not enough data | 9.5 (20 reviews) | 

#### Predictions

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Service Quality Assurance** | Not enough data | 8.9 (16 reviews) | 
| **Analytics** | Not enough data | 8.7 (22 reviews) | 
| **Revenue Impact** | Not enough data | 8.6 (16 reviews) | 
| **Artificial Intelligence** | Not enough data | 9.2 (23 reviews) | 
| **Sentiment** | Not enough data | 8.9 (17 reviews) | 
| **Retention** | Not enough data | 9.5 (26 reviews) | 

#### Generative AI

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.2 (7 reviews) | 
| **AI Text Summarization** | Not enough data | 7.9 (8 reviews) | 

### Salesforce AppExchange Apps

| Product | Score | Reviews |
|---|---|---|
| **Clari** | 8.4/10 | 7 |
| **Gainsight Customer Success** | N/A | N/A |

#### Agentic AI - Salesforce AppExchange Apps

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (7 reviews) | Not enough data | 
| **Multi-step Planning** | 8.3 (7 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (7 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (7 reviews) | Not enough data | 
| **Proactive Assistance** | 8.6 (7 reviews) | Not enough data | 
| **Decision Making** | 8.3 (7 reviews) | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Clari** | 8.1/10 | 430 |
| **Gainsight Customer Success** | N/A | N/A |

#### Agentic AI - Sales Performance Management

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (25 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.7 (25 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (25 reviews) | Not enough data | 

#### Incentives

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Badges** | 7.2 (112 reviews) | Not enough data | 
| **Triggers** | 8.2 (261 reviews) | Not enough data | 
| **Commission Calculator** | 6.8 (117 reviews) | Not enough data | 
| **Leaderboards** | 7.6 (113 reviews) | Not enough data | 

#### Personalization

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Profiles** | 8.4 (271 reviews) | Not enough data | 
| **Custom Reports** | 8.6 (288 reviews) | Not enough data | 
| **Dashboards** | 8.9 (351 reviews) | Not enough data | 
| **Goal Setting** | 8.5 (257 reviews) | Not enough data | 

#### Administrative

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Integration** | 9.0 (336 reviews) | Not enough data | 
| **Employee Structure** | 8.7 (274 reviews) | Not enough data | 
| **Behavior Monitoring** | 8.7 (286 reviews) | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Clari** | 8.1/10 | 1689 |
| **Gainsight Customer Success** | N/A | N/A |

#### Agentic AI - Email Tracking

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (11 reviews) | Not enough data | 
| **Multi-step Planning** | 6.7 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 7.3 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.7 (10 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (10 reviews) | Not enough data | 
| **Decision Making** | 7.5 (10 reviews) | Not enough data | 

#### Analytics

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Open Rates** | 9.2 (1447 reviews) | Not enough data | 
| **Link Activity** | 9.1 (1445 reviews) | Not enough data | 
| **Attachment Activity** | 9.0 (1354 reviews) | Not enough data | 

#### Customizations

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Email Platform Integration** | 9.3 (1517 reviews) | Not enough data | 
| **Email Scheduling** | 9.3 (1468 reviews) | Not enough data | 
| **Notifications** | 9.2 (1460 reviews) | Not enough data | 
| **Email Categorization** | 9.1 (1209 reviews) | Not enough data | 
| **Templates** | 9.2 (1518 reviews) | Not enough data | 

#### Generative AI

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **AI Text Generation** | 7.2 (168 reviews) | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Clari** | 8.1/10 | 1575 |
| **Gainsight Customer Success** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (33 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (34 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (33 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.4 (32 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (33 reviews) | Not enough data | 

#### Data Sourcing

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Data Sourcing** | 8.3 (1132 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.1 (1169 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.1 (1119 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.7 (1336 reviews) | Not enough data | 
| **Data Segmentation** | 8.4 (1145 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Lead Scoring** | 7.7 (1071 reviews) | Not enough data | 
| **Opportunity Scoring** | 8.3 (1235 reviews) | Not enough data | 
| **Risk Analysis** | 7.9 (1119 reviews) | Not enough data | 
| **Live Forecasting** | 8.9 (1268 reviews) | Not enough data | 

#### Sales Management

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Live Pipeline Management** | 9.0 (1321 reviews) | Not enough data | 
| **Sales Gamification** | Feature Not Available | Not enough data | 
| **Account-Based Analytics** | 8.3 (1169 reviews) | Not enough data | 
| **Activity Tracking** | 8.5 (1294 reviews) | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Clari** | 8.4/10 | 1004 |
| **Gainsight Customer Success** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | 6.7 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.0 (9 reviews) | Not enough data | 

#### Calling

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Record Calls** | 8.7 (611 reviews) | Not enough data | 
| **Generate Location** | 8.7 (604 reviews) | Not enough data | 
| **Call Types** | 8.9 (673 reviews) | Not enough data | 
| **Click-to-Call** | 8.9 (692 reviews) | Not enough data | 
| **Auto Dialer** | 7.5 (12 reviews) | Not enough data | 

#### Contacts

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Personalization** | 9.0 (768 reviews) | Not enough data | 
| **Information Locater** | 8.8 (665 reviews) | Not enough data | 
| **Record Prospect Data** | 8.9 (684 reviews) | Not enough data | 

#### Insights

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Notes** | 9.1 (735 reviews) | Not enough data | 
| **Daily Summary** | 9.0 (723 reviews) | Not enough data | 
| **Automated Voicemails** | 8.5 (496 reviews) | Not enough data | 
| **Automated Emails** | 9.3 (763 reviews) | Not enough data | 
| **Sorts Prospects** | 8.8 (591 reviews) | Not enough data | 
| **Automated Note Taking** | 7.2 (10 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Clari** | 8.4/10 | 129 |
| **Gainsight Customer Success** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Multi-step Planning** | 8.1 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (9 reviews) | Not enough data | 
| **Adaptive Learning** | 8.1 (9 reviews) | Not enough data | 
| **Decision Making** | 8.5 (8 reviews) | Not enough data | 

#### Training

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Knowledge Base** | 8.3 (101 reviews) | Not enough data | 
| **Coaching Materials** | 8.3 (102 reviews) | Not enough data | 
| **Playbook Creation** | 8.1 (93 reviews) | Not enough data | 
| **Video Record** | 8.8 (117 reviews) | Not enough data | 

#### Feedback

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Review** | 8.8 (108 reviews) | Not enough data | 
| **Scorecard** | 8.3 (90 reviews) | Not enough data | 
| **Coaching Card** | 8.2 (89 reviews) | Not enough data | 
| **Leaderboard** | 8.3 (85 reviews) | Not enough data | 
| **Real-Time Updates** | 8.4 (95 reviews) | Not enough data | 
| **Notifications** | 8.4 (93 reviews) | Not enough data | 
| **Competition** | 8.3 (84 reviews) | Not enough data | 

#### Generative AI

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **AI Text Summarization** | 7.4 (30 reviews) | Not enough data | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Clari** | N/A | N/A |
| **Gainsight Customer Success** | N/A | N/A |

#### Agentic AI - Revenue AI Platforms

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **CRM Data Enrichment** | Not enough data | Not enough data | 
| **Actionable Insights** | Not enough data | Not enough data | 
| **Risk Flagging** | Not enough data | Not enough data | 
| **Workflow Orchestration** | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | 
| **Pipeline & Deal Management** | Not enough data | Not enough data | 
| **Customer Data Capture** | Not enough data | Not enough data | 

### Predictive Analytics

| Product | Score | Reviews |
|---|---|---|
| **Clari** | N/A | N/A |
| **Gainsight Customer Success** | N/A | N/A |

#### Statistical Tool

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Scripting** | Not enough data | Not enough data | 
| **Data Mining** | Not enough data | Not enough data | 
| **Algorithms** | Not enough data | Not enough data | 

#### Data Analysis

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Analysis** | Not enough data | Not enough data | 
| **Data Interaction** | Not enough data | Not enough data | 

#### Decision Making

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **Modeling** | Not enough data | Not enough data | 
| **Data Visualizations** | Not enough data | Not enough data | 
| **Report Generation** | Not enough data | Not enough data | 
| **Data Unification** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Clari | Gainsight Customer Success | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Customer Revenue Optimization (CRO) Software](https://www.g2.com/categories/customer-revenue-optimization)

**Unique to Clari (14):** [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Account Data Management Software](https://www.g2.com/categories/account-data-management), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps), [Predictive Analytics Software](https://www.g2.com/categories/predictive-analytics)

**Unique to Gainsight Customer Success (3):** [Experience Management Software](https://www.g2.com/categories/experience-management), [Customer Success Software](https://www.g2.com/categories/customer-success), [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention)


---
## Reviewer Demographics

### By Company Size

| Segment | Clari | Gainsight Customer Success | 
|---|---|---|
| **Small-Business** | 11.1% | 9.0% | 
| **Mid-Market** | 47.3% | 57.9% | 
| **Enterprise** | 41.7% | 33.1% | 

### By Industry

#### Clari

- **Computer Software:** 27.7%
- **Information Technology and Services:** 20.8%
- **Marketing and Advertising:** 6.2%
- **Computer & Network Security:** 4.1%
- **Financial Services:** 3.5%
- **Internet:** 2.9%
- **Education Management:** 2.9%
- **Higher Education:** 2.0%
- **Human Resources:** 1.9%
- **Telecommunications:** 1.8%
- **Other:** 26.3%

#### Gainsight Customer Success

- **Computer Software:** 38.7%
- **Information Technology and Services:** 19.9%
- **Marketing and Advertising:** 4.2%
- **Computer & Network Security:** 3.5%
- **Telecommunications:** 3.5%
- **Internet:** 3.2%
- **Hospital & Health Care:** 2.5%
- **Financial Services:** 2.5%
- **Education Management:** 1.8%
- **E-Learning:** 1.4%
- **Other:** 18.6%

---
## Alternatives

### Alternatives to Clari

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25844 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3572 reviews)
- [Backstory](https://www.g2.com/products/people-ai-backstory/reviews) — 4.5/5 stars (630 reviews)
- [Terret.ai](https://www.g2.com/products/terret-ai/reviews) — 4.4/5 stars (615 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6675 reviews)
- [Aviso](https://www.g2.com/products/aviso/reviews) — 4.3/5 stars (983 reviews)
- [Revenue Grid](https://www.g2.com/products/revenue-grid/reviews) — 4.6/5 stars (581 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13860 reviews)
- [Weflow](https://www.g2.com/products/weflow/reviews) — 4.6/5 stars (121 reviews)
- [Scratchpad](https://www.g2.com/products/scratchpad/reviews) — 4.8/5 stars (1493 reviews)

### Alternatives to Gainsight Customer Success

- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1602 reviews)
- [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews)
- [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (509 reviews)
- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (940 reviews)
- [Vitally](https://www.g2.com/products/vitally/reviews) — 4.5/5 stars (701 reviews)
- [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) — 4.5/5 stars (660 reviews)
- [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (424 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2915 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3017 reviews)

---
## Top Discussions

### Clari

- Title: [What groove means in music?](https://www.g2.com/discussions/what-groove-means-in-music) — 7 comments
  > **Top comment:** "In music, groove is the sense of an effect ("feel") of changing pattern in a propulsive rhythm or sense of "swing"."
- Title: [Is it possible to edit a template in-line when using gmail?](https://www.g2.com/discussions/24809-is-it-possible-to-edit-a-template-in-line-when-using-gmail) — 6 comments, 2 upvotes
  > **Top comment:** "Hi Nathan, 

Currently it isn’t possible to edit the template directly in-line when you’ve inserted it into a new message, but you can still edit this..."
- Title: [How can I get the Indian Accent/ neutral accent script?](https://www.g2.com/discussions/how-can-i-get-the-indian-accent-neutral-accent-script) — 3 comments, 1 upvote
  > **Top comment:** "This is more robotic, The more you are with Wingman it identifies your accent, or else you could ask for help with the wingman team. Have you been to there..."
- Title: [Is there a way to make changes to the scheduler on a weekly basis?](https://www.g2.com/discussions/24710-is-there-a-way-to-make-changes-to-the-scheduler-on-a-weekly-basis) — 2 comments, 1 upvote
  > **Top comment:** "Based on my experience, each time you leverage the scheduler it pulls from real time calendar availability. At this point, I don't know of an auto run..."
- Title: [How does Groove's integration with Clari enhance sales and revenue operations?](https://www.g2.com/discussions/how-does-groove-s-integration-with-clari-enhance-sales-and-revenue-operations) — 1 comment
  > **Top comment:** "Groove makes it easier for reps to actually do the work, and Clari makes it easier for everyone to see what’s really going on. Groove captures all the..."

### Gainsight Customer Success

- Title: [What is Gainsight used for?](https://www.g2.com/discussions/what-is-gainsight-used-for) — 2 comments
  > **Top comment:** "Organizing information about customers to help those managing the account to document progress."
- Title: [What is Gainsight PX?](https://www.g2.com/discussions/gainsight-what-is-gainsight-px) — 2 comments *(includes official response)*
  > **Top comment:** "Gainsight PX provides businesses with product analytics, digital in-app engagements and user feedback capabilities to accelerate time-to-value, drive product..."
- Title: [What is Gainsight software?](https://www.g2.com/discussions/what-is-gainsight-software) — 2 comments
  > **Top comment:** "Gainsight is a software created specifically to cater to Customer Success teams within the SaaS market."
- Title: [How do we import notes from our previous history of customer data into gainsites newsfeed](https://www.g2.com/discussions/how-do-we-import-notes-from-our-previous-history-of-customer-data-into-gainsites-newsfeed) — 2 comments, 1 upvote
  > **Top comment:** "You could export those comments along with a customerID to a CSV file, post to S3 and ingest into Gainsight that way.  Depending on where you want it..."
- Title: [Is there a way I can have my checked off CTAs in cockpit disappear immediately?](https://www.g2.com/discussions/52149-is-there-a-way-i-can-have-my-checked-off-ctas-in-cockpit-disappear-immediately) — 1 comment, 1 upvote
  > **Top comment:** "I have invested with some scam brokers in the past, and the story is as horrific as the ones i have read because i went through the ordeal myself. I lost..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/clari-vs-gainsight-customer-success)