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Compare Clari and Gainsight Customer Success 
Featured Products
At a Glance
Market Segments
Mid-Market (47.2% of reviews)
Mid-Market (57.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Clari
Star Rating
(5,568)4.6 out of 5
Market Segments
Mid-Market (47.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ClariGainsight Customer Success
Star Rating
(1,630)4.5 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Gainsight Customer SuccessSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Clari excels in overall user satisfaction, reflected in its higher G2 Score, which indicates a strong preference among users for its intuitive interface and ease of use. Many users appreciate how Clari provides good visibility on Salesforce data, making it a favorite for sales teams looking for streamlined reporting.
- Users say that Gainsight Customer Success offers a robust set of features tailored for customer success management, particularly highlighting its Gainsight Dashboards that provide a comprehensive view of customer health metrics like NPS and Healthscores. This integration with Salesforce CRM is noted as a significant advantage for tracking customer insights.
- Reviewers mention that Clari's implementation process is notably quick and user-friendly, allowing teams to get up and running with minimal downtime. Users appreciate the out-of-the-box reports and dashboards that help them quickly access critical business insights.
- According to verified reviews, Gainsight Customer Success is praised for its seamless integration with users' daily workflows, particularly its ability to log activities directly from their inbox. This feature enhances productivity and makes it easier for users to manage customer interactions effectively.
- Users highlight that while Gainsight has a strong feature set, it faces challenges with setup and administration, which some find less intuitive compared to Clari. The feedback indicates that Clari's ease of setup and administrative capabilities are more favorable, making it a better choice for teams that prioritize quick onboarding.
- Reviewers note that both platforms have their strengths, but Clari's superior support quality and user satisfaction ratings suggest it may be a better partner for businesses looking for ongoing assistance and a reliable tool for sales forecasting. Users appreciate Clari's speed and ease in providing insights, which is crucial for fast-paced sales environments.
Pricing
Entry-Level Pricing
Clari
No pricing availableGainsight Customer Success
No pricing availableFree Trial
Clari
No trial information availableGainsight Customer Success
No trial information availableRatings
Meets Requirements
9.0
4,114
8.6
1,330
Ease of Use
9.1
4,183
8.0
1,362
Ease of Setup
8.6
826
6.6
702
Ease of Admin
8.7
601
6.9
625
Quality of Support
9.1
3,359
8.5
1,133
Has the product been a good partner in doing business?
9.2
595
8.9
635
Product Direction (% positive)
9.1
3,895
9.2
1,332
Features by Category
Customer Information
Not enough data
8.6
1092
|
Verified
Not enough data
8.5
1046
|
Verified
Not enough data
8.4
1038
|
Verified
Not enough data
8.2
1049
|
Verified
Not enough data
8.1
914
|
Verified
Not enough data
7.9
896
|
Verified
Not enough data
8.0
941
|
Verified
Predictions
Not enough data
8.0
927
|
Verified
Not enough data
7.4
816
|
Verified
Not enough data
8.1
888
|
Verified
Not enough data
6.8
641
|
Verified
Platform
Not enough data
8.2
1090
|
Verified
Not enough data
7.9
957
|
Verified
Not enough data
7.8
961
|
Verified
Not enough data
8.1
965
|
Verified
Not enough data
8.1
1009
|
Verified
Not enough data
8.1
1002
|
Verified
Not enough data
8.5
1006
|
Verified
Not enough data
8.6
916
|
Verified
Not enough data
8.4
1032
|
Verified
Not enough data
8.4
1004
|
Verified
Generative AI
Not enough data
7.0
290
Not enough data
7.1
291
Agentic AI - Customer Success
Not enough data
7.6
14
Not enough data
7.6
13
Not enough data
8.7
13
Not enough data
8.2
13
Not enough data
8.1
13
Lead Intelligence
8.6
413
Not enough data
8.7
477
Not enough data
8.7
456
Not enough data
Lead Management
8.8
431
Not enough data
8.6
397
Not enough data
8.9
459
Not enough data
Marketing Campaigns
8.7
393
Not enough data
8.6
339
Not enough data
8.5
339
Not enough data
8.8
400
Not enough data
8.9
475
Not enough data
Campaign Execution
8.3
212
Not enough data
8.9
455
Not enough data
8.9
427
Not enough data
9.2
510
Not enough data
Agentic AI - Account Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
7.6
291
|
Verified
Not enough data
7.8
320
|
Verified
Not enough data
7.8
319
|
Verified
Not enough data
7.6
305
|
Verified
Not enough data
Organization
9.1
507
|
Verified
Not enough data
8.8
467
|
Verified
Not enough data
8.7
431
|
Verified
Not enough data
Performance Analysis
8.3
402
|
Verified
Not enough data
8.8
475
|
Verified
Not enough data
Sales Analysis
8.3
378
|
Verified
Not enough data
9.2
498
|
Verified
Not enough data
Generative AI
6.9
108
Not enough data
7.0
107
Not enough data
Agentic AI - AI Sales Assistant
8.1
7
Not enough data
8.3
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.3
7
Not enough data
7.9
7
Not enough data
8.3
7
Not enough data
Integrated Workflows
9.0
868
Not enough data
9.4
1056
Not enough data
8.6
729
Not enough data
8.8
690
Not enough data
9.4
972
Not enough data
9.0
527
Not enough data
8.5
406
Not enough data
Repeatability and Reportability
8.9
799
Not enough data
9.1
906
Not enough data
9.1
861
Not enough data
8.6
642
Not enough data
8.1
357
Not enough data
AI and Automation
8.4
384
Not enough data
8.2
370
Not enough data
8.5
402
Not enough data
8.1
345
Not enough data
8.1
344
Not enough data
Generative AI
6.8
131
Not enough data
Agentic AI - Sales Engagement
7.4
15
Not enough data
7.2
15
Not enough data
7.7
15
Not enough data
7.3
15
Not enough data
7.2
15
Not enough data
7.2
15
Not enough data
7.0
15
Not enough data
Call Analytics
9.2
148
Not enough data
8.2
129
Not enough data
8.7
142
Not enough data
7.6
106
Not enough data
Agent Performance Management
8.1
107
Not enough data
7.8
142
Not enough data
8.3
126
Not enough data
Generative AI
7.7
31
Not enough data
Agentic AI - Conversation Intelligence
6.7
5
Not enough data
6.3
5
Not enough data
6.7
5
Not enough data
6.3
5
Not enough data
6.3
5
Not enough data
6.3
5
Not enough data
6.3
5
Not enough data
Sales Team
8.3
182
7.8
103
7.3
162
Feature Not Available
7.1
163
8.1
140
Intelligence
8.1
177
7.8
124
Feature Not Available
6.9
110
7.5
164
7.7
103
Mapping
Feature Not Available
7.6
112
7.3
162
8.1
124
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
8.8
174
Not enough data
8.6
151
Not enough data
7.9
124
Not enough data
6.8
112
Customization
Not enough data
8.1
145
Not enough data
7.7
105
Not enough data
7.6
103
Not enough data
7.6
98
Generative AI
Not enough data
7.0
47
Not enough data
7.2
49
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Sourcing and Forecasting
8.1
417
Not enough data
9.0
473
Not enough data
8.4
468
Not enough data
7.7
398
Not enough data
8.0
400
Not enough data
8.0
377
Not enough data
8.1
348
Not enough data
CRM Data Enrichment
7.5
394
Not enough data
7.6
406
Not enough data
7.2
375
Not enough data
Feature Not Available
Not enough data
7.0
303
Not enough data
Account Management
7.0
355
Not enough data
7.3
357
Not enough data
7.6
386
Not enough data
8.2
411
Not enough data
7.7
332
Not enough data
7.5
331
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
6.3
47
Not enough data
7.4
47
Not enough data
6.8
46
Not enough data
6.6
46
Not enough data
7.0
45
Not enough data
Integrations
7.2
83
Not enough data
8.6
91
Not enough data
8.1
84
Not enough data
7.8
83
Not enough data
9.1
88
Not enough data
Branding & Customizatio
8.5
85
Not enough data
8.6
86
Not enough data
8.1
85
Not enough data
Automatic Rules & Configurations
8.1
86
Not enough data
8.4
87
Not enough data
8.1
86
Not enough data
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
6.9
18
Not enough data
6.9
18
Not enough data
6.9
18
Not enough data
Incentives
7.1
105
Not enough data
8.2
254
Not enough data
6.5
110
Not enough data
7.4
106
Not enough data
Personalization
8.3
266
Not enough data
8.6
282
Not enough data
8.8
344
Not enough data
8.4
251
Not enough data
Administrative
9.0
328
Not enough data
8.6
267
Not enough data
8.6
278
Not enough data
Agentic AI - Email Tracking
7.0
11
Not enough data
6.7
10
Not enough data
7.3
10
Not enough data
7.0
10
Not enough data
6.7
10
Not enough data
7.2
10
Not enough data
7.5
10
Not enough data
Analytics
9.2
1446
Not enough data
9.1
1445
Not enough data
9.0
1354
Not enough data
Customizations
9.3
1518
Not enough data
9.3
1468
Not enough data
9.2
1461
Not enough data
9.1
1210
Not enough data
9.2
1518
Not enough data
Generative AI
7.2
168
Not enough data
Agentic AI - Sales Analytics
6.7
26
Not enough data
7.3
26
Not enough data
7.0
26
Not enough data
6.7
25
Not enough data
6.6
26
Not enough data
Data Sourcing
8.3
1125
Not enough data
8.1
1159
Not enough data
8.1
1111
Not enough data
8.7
1325
Not enough data
8.4
1138
Not enough data
Predictive Analytics
7.7
1068
Not enough data
8.3
1230
Not enough data
7.9
1115
Not enough data
8.9
1261
Not enough data
Sales Management
9.0
1311
Not enough data
Feature Not Available
Not enough data
8.3
1162
Not enough data
8.5
1286
Not enough data
Agentic AI - Outbound Call Tracking
6.7
9
Not enough data
7.0
9
Not enough data
Calling
8.7
608
Not enough data
8.7
604
Not enough data
8.9
672
Not enough data
8.9
691
Not enough data
7.5
12
Not enough data
Contacts
9.0
768
Not enough data
8.8
665
Not enough data
8.9
684
Not enough data
Insights
9.1
734
Not enough data
9.0
723
Not enough data
8.5
496
Not enough data
9.3
763
Not enough data
8.8
591
Not enough data
7.2
10
Not enough data
Agentic AI - Sales Coaching
6.7
5
Not enough data
6.7
5
Not enough data
6.7
5
Not enough data
Not enough data
Not enough data
Training
8.2
96
Not enough data
8.2
98
Not enough data
8.0
89
Not enough data
8.7
113
Not enough data
Feedback
8.8
104
Not enough data
8.2
86
Not enough data
8.1
85
Not enough data
8.2
81
Not enough data
8.4
91
Not enough data
8.3
89
Not enough data
8.3
80
Not enough data
Generative AI
7.1
26
Not enough data
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Clari and Gainsight Customer Success are categorized as Customer Revenue Optimization
Unique Categories
Clari is categorized as Business Scheduling, Revenue Operations & Intelligence (RO&I), Conversation Intelligence, Sales Engagement, AI Sales Assistant, Account Data Management, Sales Coaching, Outbound Call Tracking, Sales Analytics, Email Tracking, Sales Performance Management, Salesforce AppExchange Apps, and Revenue AI Platforms
Gainsight Customer Success is categorized as Experience Management and Customer Success
Reviews
Reviewers' Company Size
Clari
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gainsight Customer Success
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.6%
Information Technology and Services
20.7%
Marketing and Advertising
6.2%
Computer & Network Security
4.1%
Financial Services
3.5%
Other
37.9%
Computer Software
39.0%
Information Technology and Services
20.2%
Marketing and Advertising
3.8%
Telecommunications
3.7%
Computer & Network Security
3.4%
Other
29.9%
Discussions
What groove means in music?
7 Comments
NM
Happy- Pharrell Williams
Groove has improved my workflow phenomenally I can get so much more done, my workflow is so simple and allows me to do so much in...Read more
Is it possible to edit a template in-line when using gmail?
6 Comments
MM
Yes!
1. Hit Goove icon
2. Select you template
3. hit the pencil in the top right
4. Done. :)Read more
How can I get the Indian Accent/ neutral accent script?
3 Comments
RS
Watch more podcast of Indian Influencer so that you will get idea about the way we are speaking ang our tounge twisting.Read more
How do we import notes from our previous history of customer data into gainsites newsfeed
2 Comments
KM
You can create a custom field on the Company object and write a rule to update that value. If you make this an editable rich text field, you can then make...Read more
What is Gainsight used for?
2 Comments
NS
Organizing information about customers to help those managing the account to document progress.Read more
What is Gainsight PX?
2 Comments
JD
Gainsight PX (Product Experience) allows you to target end users with engagements and guides based on usage analytics and other data, driving product...Read more
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